The thing about a hometown service is..they treat you like family. Our goal was to protect ours in an emergency when needed. Having an Gererac whole house generator is an investment in that. VERY knowledgeable, kind, and respectful representatives. A big shout out to Christian and Matt for answering ALL of our questions and concerns. Dealing with this liocal owned company is HIGHLY RECOMMENDED. read more

February of 2025 my electric service. What failed was the electric box on the street that fed my home electric. My wife and I woke up to 62 degrees. No power. Called Edison they were there very quickly. Explained where the failure was and that it may take up to a week to repair. The edison rep then pointed at my generator and said "why didn't that kick in" . Nope the generator that I had paid Osborn to maintain was silent. We immediately called Osborn. The phone was answered by Osborn and I explained to the woman on the other end our power went out and our generator was showing red. She told me that's not good and i agreed and asked her to please send someone out. (they were the company I paid my yearly check-up fee to!). I was shocked when she told me first opening was 8 Days away. I explained again that my power was out and I was a customer of the company yearly check-up. And that Osborn had just been there 6 months prior and declared all is well....AND MY GENERATOR IS NOT WORKING AND SHOWING A RED LIGHT!!!!! And she responded very calmly so do you want the appointment in 8 days. Nothing sooner. Thank god the Edison supervisor was still outside. When I told him Osborn will not be here for 8 days he sent a small suitcase size generator. It took Edison 4 Days. So on day 8 Osborn did show...but my wife and I did receive a call at about 10am (we had an 8 to 12 window) they were running late because Osborn had a customer with an emergency ahead of us!?!!?? you just can't make this up. Osborn did show about 4 p.m. Osborn did get the generator green light back on...for 4 days. Light went red again in 4 days. Did not call Osborn back. Called another company they came out same day fixed the problem been fine since. Surprised Osborn couldn't fix problem ...said so. So fast forward to September 2025. What appeared in my in box on my computer A BILL FOR $270. For service rendered February 2025. This really got my goat. A bill for $270 for sending a serviceman to my home to do nothing or better yet to fix something that they didn't fix 6 months earlier. Went to there home office on Buno Rd. to express my opinion and to tell them how much I disagreed with their billing practices. Without batting an eye bill went from $270 to$135. So if you are or do do business with Osborn I would take steps to protect yourself from the type of charges my wife and I incurred those days last winter. Such as if you are a member of their yearly service plan if something goes wrong and your red light comes on they will get there much, much sooner than the 8 days it took them to get to my wife and I. And not for a charge of $270. In all honesty my wife and I did pay the $135. It was either that or red mark on our credit rating. read more

I had my whole house generator repaired by Osburn Services. The office staff were very kind, empathetic and patient. The technicians who came to my house were professional, friendly and did not talk down to me. They explained everything they were doing and showed me what my generator should look like when it is properly functioning. After they repaired my malfunctioning controller, they set up monitoring with their company so that if there are any issues, I will have a reliable place to turn to for repair. Peace of mind. Worth every penny! read more

Stay away from this company. Reached out to have them move forward with a generator install they didn't honor the quote. They turned around and increased the quote thousands of dollars, blaming it on the economy which is BS. Then the company doesn't even show up for appointments they set. Lastly they wanted half down before even doing or scheduling the job, which is shady never give money to a company when they haven't done anything. Beware this company will price gouge you. read more

They did a great job, they were efficient and confident and did the work putting in a panel plus a couple extra things I needed done. awesome group of people you're in good hands if you choose them to put in anything electrical. They even found a potentially dangerous problem to take up with our energy provider that needed to be fixed! A++ work, from sales to installation! read more

The process of qualifying and getting my whole house generator went smoothly! I got to meet Eric, the owner and he presented a through explanation of the type of generator that would accommodate my house. The office staff helped guide me through the credit process. Once approved, the install date was set. On the way to the house, the crew called to state that they were on the way. They offered to bring a cup of coffee. Perfect since the power was going to be turned off for hours. Upon arrival, we got to meet Josh, Nick, Mark and Steve. All were quite professional, friendly and knowledgeable. We offered the crew lunch. All customer service details were explained before they left and we have a folder of followup details. Nick thanked us for our hospitality. Osburn Services will come to mind if anyone wants a recommendation. There is nothing more comforting than knowing they we have peace of mind during a power outage! read more

I just had my 22KW Generac whole house generator installed and the guys at Osburn Services are hands down THE BEST! They were the ONLY company that did not price gouge on the installation and it was within what Generac themselves say installation should cost! The staff is so so kind! read more

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