I don't normally write reviews, but my experience with Osbon's Cleaners, particularly regarding the preservation of my wedding dress, has been deeply disappointing and honestly heartbreaking.
I initially chose Osbon's to preserve my wedding gown because I believed I was leaving something so special in the hands of professionals who would treat it with care and respect. Sadly, that was not the case.
After the first attempt, my dress still had visible stains and marks, and to my shock, it had been placed crumpled in the corner of the preservation box. I brought it back in, thinking surely this was an oversight. After a second cleaning, the issues still weren't resolved. The dress remained stained, and again, the packaging was careless -- nothing like the elegant preservation I expected.
When I returned a third time, the owner personally apologized and assured me it would be done right -- even going so far as to offer the cleaning free of charge to make up for the previous mishandling. I appreciated the gesture and genuinely hoped this time would be different.
Unfortunately, it wasn't.
The final result was no better. My dress still has spots, and instead of being carefully and professionally preserved, it looks like it was simply folded and stuffed in the box without any real attention or care. For something as sentimental and irreplaceable as a wedding gown, this has been incredibly disappointing.
I entrusted Osbon's with something that meant the world to me, and the result has left me with lasting regret. I would not recommend their wedding dress preservation service to anyone who values quality, attention to detail, or care for sentimental items. read more