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    1 year ago

    Great response time. Those guys are always available for tech support, work always done on time.

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (152 reviews)

    $$

    TERRIBLE CUSTOMER SERVICE!…read more I had a very disappointing experience at this T-Mobile Authorized Dealer. The Assistant Manager, Rupali, and one of the customer representatives were extremely rude, lacked any sense of urgency, and showed no empathy toward a customer who had just had their phone stolen. I visited the store in the afternoon, and there were no other customers waiting. I was asked to wait, which I did. I was extremely anxious because every minute mattered--I was worried someone could access my personal information and steal my identity. When I saw another representative enter the store, I politely asked if she could help me. The Assistant Manager immediately interrupted and said the employee had not logged in or clocked in yet, so I continued waiting. A few moments later, the representative came back out. She clearly knew I was waiting for assistance, but instead of logging in and helping me, she delayed. Because I was desperate and anxious, I politely asked again if she could assist me. Instead of showing any understanding, she refused to help and told me to "just go to another location." She then told me that I needed to "respect her," when in reality, she was the one being rude and dismissive. Rather than addressing the situation, the Assistant Manager tolerated and supported this unacceptable behavior. I understand that employees have procedures to follow, but when a customer comes in after having their phone stolen, empathy and urgency should be a priority. A stolen phone is not just an inconvenience--it can lead to identity theft and financial fraud. This is an Authorized Dealer representing the T-Mobile brand. I sincerely hope T-Mobile looks into how this location treats its customers because experiences like this damage the company's reputation. No customer should be treated with such indifference during a stressful and urgent situation.

    My husband and I went into this location today and Rosalinda, Ifra and Kingston were working. All…read morehelped us, but Rosa was the one who assisted us all the way through. Honestly, whenever we have to go in, I do not look forward to it. Every time we go in, we have a horrible experience. Every time. I typically feel like I am putting out the associate asking for information or help. Or I'm told to just call the customer service number. Which I already did prior to coming in but have more questions. Anyway, this time around I want to shout from the rooftop about how great these 3 individuals are! Rosa was extremely informative and thorough. I never understood why things cost what they did. I was always just told this is what it is without it making sense and no one wanting to explain it. Rosa did. And with a smile and friendly attitude. Ifra and Kingston provided support to Rosa when the system wasn't working. Their teamwork is something this location should share/teach all associates. When people would ask me about T Mobile I always said I never have an issue with my coverage but "good luck when it comes to customer service"! Now, I will suggest Rosa, Ifra or Kingston all day long!!! Thank you for a great experience and service.

    OS Terms - telecommunications - Updated September 2026

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