Ortus Exteriors - it was A+++++ service from the start. After speaking with several pool builders - I called this company based off a favorable referral from a neighbor. When I called - I was impressed to find that the owner of this company was the person who answered the phone. His name is Miles Humphries. I expalined to Miles that we were ready to sign a contract on having a pool built and a fireplace/pergola installed with another company. I explained to him that if he wanted to have a chance of receiving our business - he would have to meet with us that Friday evening - because we were going to sign a contract that following Monday with another company. To my surprise - he stopped by that Friday night. He took some measurements of the backyard. He also truly listened to our vision. We met with him the next evening (Saturday). He had our pool, fireplace/pergola designed on a 3D CAD program. He was able to show us exactly what it was going to look like in our backyard. No other company we had spoken with had taken the time to show us what the pool would look like in our backyard - down to the tee. We could see the pool, pergola/firplace exactly how it would be in our backyard. It was unbelievable. I was impressed. I told him my wife and I would have our final decision that Monday. I also expalined to him that evening how concerned I was about the damage that would be done to my front yard as the supplies were being brought in and the pool was being dug. I am very big on my lawn. He assured me any damage done to my lawn would be fully repaired/replaced after construction. Our home backs up to an elementary school. Remember - I haven't signed a contract with this guy yet. Anyway - that Monday he apparently called the school district and received permission to come through the back of my home via the school grounds. I don't know how he did it - but he did. He called and told me he would not have to come through the front and received permission from the school district to come through the back of my home via the school grounds - and that no damage would be done to my front yard at all. I knew then - this was the company for me. Construction went as planned. During the build phase - Miles stopped by everyday. It is apparent he takes pride in what he does. If I ever had a question and had to call him - he was always the one who answered the phone. If i ever had to leave a message - he always called back within the hour. The service received was unbelievable. We truly have a custom pool. It is not a stamped pool like you see with the national pool builders. I can assure you there is no other pool like mine in the United States. Our stone fireplace is beautiful. The pergola we had built is built directly into the fireplace. The workmanship is second to none. Based off the quality of work done - we also had this company build us a new fence. They built us a custom outdoor entertainment center. They installed several new outdoor ceiling fans and installed a Bose outdoor speaker system. Again - all workmanship is unbelievable. I was also impressed that Miles personally signed off on all work done. If he wasn't happy (or if I wasn't happy with something done) - he would have his crew re-do it. We finished our project with letting this company re-sod our entire backyard. We truly have a custom OASIS in our backyard. The final product is gorgeous. I wish I could post some pictures. If you contact this company about any work - ask the owner Miles if you can see some pictures of my backyard - I can assure you he has some. As stated - the service was second to none - and we couldn't be more happy with the final product. We truly have an OASIS out back. Feel free to stop by the Casa Fisher OASIS!!!! read more

My wife and I had an appointment set for a site review with Ortus Exteriors for the week following our initial discussion on Monday (05/19) at 5:30 pm. During our initial phone discussion, we were told they were backlogged three to four weeks for construction which was perfect timing to have our project completed in the June timeframe. In order to expedite and assist the design process, Mr. Humphries requested that I send an electronic survey plot... which I did that evening, along with a series of comprehensive pictures around the house. He communicated back that evening that this was great (very thorough) and he would be able to start a drawing from this information. I also communicated that I wanted to go the path of the architectural drawing that they offered for a cost of $250 and confirmed our appointment for next Monday with Miles and David. He seemed excited about the scope of our project and eager to begin. We were likewise excited and ready to begin the process. My wife and I also own a family business which we closed early so we could make our appointment on Monday. At 5:50 pm (20 minutes late), I chose to call to see if something had happened. I received an answering service where I explained that we were at home waiting for our appointment. Ten minutes later, Mr. Humphries called - he had no recollection of who I was or our appointment. I reminded him of our discussion and email the previous week as well as him having his colleague David arranged to come out to meet us at the same time. He recalled and said he totally forgot about the appointment and no arrangements had been made. He did apologize which I appreciated. However, I was really disappointed with his following comments. I asked if we could try again on Wednesday. He stated it was really too far (Plano to Rockwall) and that they had just contracted two new big jobs. He also let me know they had done nothing with our design and it would be four weeks out just for the drawing. He told me I should try someone else more local. I was shocked that after we had been stood-up for our appointment, rather than making it right, we were simply being discarded. I wish we had been truthfully told up front that our project ($25K range) was too small or too far away for them to consider - unless they weren't busy. We would have saved a week of lost time. Over all, it isn't a great feeling to be treated this way. It shows a lack of integrity and sense of arrogance toward a potential customer. We believe it is a blessing to understand the management philosophy of Ortus before we signed a contract. It appears to reflect some sentiments of other reviews. read more

Total 5 star..... If you're considering using Ortus Exteriors for a pool or outdoor living, look no further!! Ortus Exteriors Rocks!!! Highly recommened. After meeting with Miles Humphries (owner) and David (Landscape Architect and Designer) to discuss our project in July of 2011, we knew instantly they were the company for us (which is a good sign, because even though I hate to admit it, I am really picky and kinda hard to please). They listened closely to all of our needs and wants, tweaked our ideas to a new level, came up with a bid that was more than fair, and then finished our project in record time!! We were swimming by my birthday in late September!! (Thanks Miles!) We priced multiple pool builders and found Ortus to be right in the middle of the quotes. And bonus!!...since they could do our entire project, it made it so much easier being able to rely on one company to handle everything, which they did painlessly. No matter what I threw at them, they had it covered. The bid we received was very thorough and "surprise free". Everything we discussed was on our original estimate...except for a few add-ons we later had Ortus do. Those add-ons were included in the final invoice, at the prices we discussed.....no surprises or concerns. The workmanship we received, from all of the various contractors, was very professional and skilled. Our overall project included removal of a large Oak tree, installation of a free-form pool with beach entry, spa with sheer descent waterfall, decking, landscaping, irrigation relocation, covered outdoor kitchen, modern arbor, electric gate, custom renovations to our existing fence that included a storage area and a designated trash bin area. Miles and/or David (usually both) personally supervised our project, visiting our job site daily. If we had a change or request, they addressed it and implemented what ever was necessary, quickly and easily. Miles and David are very detailed oriented and always willing to go the extra mile to do what was best for our project and make us, the customer, happy!! If I ever need Ortus for questions, suggestions or warranty issues, they are right there to help. We absolutely love our back yard!!!!! Everyone who comes over says our back yard feels and looks like they are on vacation at a resort!! In a nut shell...working with Miles and Ortus Exteriors was a pleasure. We received excellent customer service and the back yard of our dreams. Again....we HIGHLY recommend Ortus Exteriors. Kyle F. Dallas, TX read more

Great Company! Great Service! Ortus Exteriors installed a beautiful pool and back yard oasis for our family, at a price we could afford. We loved working with the owner, Miles, and his staff...they truly care about their customers and quality of work. I would recommend Ortus for any back yard project. They are able to turn key what ever you imagine.... That's what they did for us!! This is our first summer with our new pool and back yard....we love it...and don't want to ever leave it!! read more

Ortus Exteriors just finished up our outdoor living area and installed a pool at our new home. What a great experience and great quality of workmanship. The price was a bit higher than most but well worth it. The addition looks like it was built with the house and the pool is the best. No cookie cutter stuff here. Great job and Thank you the Goodwins, McKinney TX Highly Recommend read more