This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

Went in and got the engine replaced just to have it break down the next day. Nearly 6k to repair…read moreand all I got when I called was "wait an hour and try to start it again, or tap the starter". After that it sat for a month and more money went into it before ultimately just buying a new car. Just to find out the mechanics didn't put the fuse box together right and one tiny screw prevented the whole car from running. I wouldn't go back even if you paid me. Only putting 1 start because I can't choose ZERO.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

I brought my Dodge Journey in for an engine ticking noise. I was pleasantly surprised when I was…read moretold they are VERY familiar with Mopar motors~felt relieved that I had called the right place! Dropped it off on a Friday morning (had to pay for a rental vehicle through Monday). By the end of that day NOTHING had been done with my vehicle. Monday​ afternoon get a text saying they 'suspect' the noise is coming from valve train but they need to confirm visually & there is cost to remove valve cover, etc.-proceed...inspection would be completed next day, mid-day, which would be Tuesday. Today is Wednesday at 4:00 & they still have not completed inspection, after having to call them for a status update! I'm incurring large expense for rental & stuck now because no work has been done yet, my vehicle is torn apart and I'm looking at having to possibly pay another week on this rental not to mention the huge expense I'm also incurring for these non-existent repairs! I'm pretty disgusted with this place & wish I would have read all the negative reviews before I brought my Dodge to them. I'm not confident at all that the work will be done accurately or that my vehicle will be put back together properly leaving me with more issues to deal with.

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!

Spencer, fair and honest. I had other small issues which he did not have to do. Not only did he fix…read moreit, he did not charge me extra. Thank you Spencer.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Five Stars - Cascade Auto Enumclaw By Jason Law - Street Law…read moreDriving School Greg and the team at Cascade Auto have always had our back. As a driving school owner, safety isn't just a priority--it's the whole mission. That's why I trust Greg. He doesn't cut corners. He cares deeply about doing the job right and making sure every car on the road--especially the ones driven by new teen drivers--is safe and ready. Whether it's a quick check-up or a full inspection, Cascade Auto is where I send families. Greg brings that calm, old-school mechanic energy--like a safety-focused grandpa who really wants the best for you and your kids. If you're in Enumclaw and want peace of mind before handing your teen the keys, this is the place. Thanks for everything, Greg. You make Enumclaw safer, one car at a time.

I can't put in words how happy we are with the work Cascade Automotive performed on our car. They…read moredid a complete engine R&R and their attention to detail, communication throughout the process was great. I would recommend Cascade Automotive for anyone looking for a fair shop that does good work. Go see Greg and his crew they will not disappoint.

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

I came in for a basic oil change and left with serious concerns about honesty and accuracy. Their…read moreinspection results were exaggerated. They told me my rear brakes needed immediate replacement and that my fronts were at 5-6. I got a second opinion where the pads were measured with a brake gauge tool: the fronts were actually at 8 and the rears at 4-5. The rears will need attention soon, but it was nowhere near the "urgent" situation they claimed. They also said they topped off fluids, yet my windshield washer fluid was almost empty less than a month later, and the cap was left open. That's a basic step they didn't do. Needing to return after only about 6,000 miles also makes me question whether synthetic oil was actually used. I received multiple text messages urging me to come back in because "they saw some things," yet they never addressed the concerns I sent them in response. They were quick to push their own agenda but ignored the issues I actually raised. What makes this more disappointing is that the owner -- who promotes the shop as woman‑owned -- was present when I was there and still didn't step in or try to correct anything. As a female customer, I expected a more respectful and straightforward experience. Instead, I was stereotyped and talked down to. The woman‑owned branding did not match the reality, especially in 2025. I'm sharing this so other women know what to expect. I gave the shop a chance to correct things, and nothing was addressed. Based on my experience, the service was not thorough, accurate, or respectful. UPDATE AFTER OWNER RESPONSE: I went to Emily's Garage immediately afterward and watched my brakes measured in front of me with a gauge. Rear pads were 4-5 mm and front pads were 8 mm. Their manager, who knows you personally, said she was disappointed because the number your shop wrote down wasn't accurate. I also texted you on December 10 with my concerns and received no reply. The only message I got afterward was an automated sales text on January 7. So the idea that communication matters to you publicly doesn't match how my messages were handled privately. I stand by my review.

These guys are awesome. I called Monday to see how quick they could get me in for my daughter's car…read moreand they had me in the next day and back out with a fixed up rig. I was worried that it was a major issue but it ended up being something really minor that they fixed quickly. I'll definitely be back as they do both good work quickly and appear to be honest shop. Thanks guys!

Do not bring your vehicle here. We trusted Earnies with our vehicles for years. We recently…read morepurchased a vehicle a 2006 Chevy Silvardo from Earnie and within one week the tailpipe fell off. Then it was the transmission. We tried contacting him and got zero response. At this time the truck has cost us in repairs more than we paid 6,000.00 when we purchased the truck he lied to us and told us that they had just put new work into it and that it was n great running condition. We not long afterwards found out via another mechanic that the work we were going to do on our other truck was in no way necessary. It was the owner himself who lied and ripped us off. Now we wonder how many times he over did or overcharged us over the years.

This towing company is impeccable! Highly recommended! They are reliable, great prices, and…read morefriendly. If you need a tow, here you go. Can't beat it!

A relative of ours borrowed our Suzuki car today (8/15/18) for a trip to Mt Rainier and in the park…read morethey had an overheating issue. Through our roadside assistance plan, a workshop and towing company were called to do the assistance. It turned out that the workshop was booked out for at least a week so the owner of Orting Towing agreed to bring the car all the way back to our home. That was over 30 miles more than to the workshop and then over 20 miles further for the return trip. All for $100! Great, friendly service...I hope I never have to use him again :-), but if, then gladly. Tom Dewell Yelm, WA