I found myself stuck on a Saturday morning in the Home Depot parking lot in Bonney Lake. My car was toast for lack of a better description. I found these guys on google. They answered on the first call. I spoke with their dispatcher, explained what was going on and they said they could have a truck to me within 30 minutes. Sure enough, they arrived in about 20 minutes. Two really friendly folks hopped out the rig, got the car hooked up and towed me and my car back to my house. I was so impressed I scheduled directly with Drew, the driver, to come pick up the rig on Monday at 10:30 am to take it to a dealership. Sure enough, Monday morning about 10:20 am she called to let me know she was around the corner. I had left the keys with the vehicle and instructions to deliver it to Titus will in Parkland. Well a couple hours later I receive a call from Titus Will Tacoma asking me why my vehicle was there. I was curious myself. I contacted Drew directly, she reached out to the owner of Cascade Towing and within about ten minutes. Drew was on her way to move the vehicle to the correct site, no complaints, no arguments, no extra charges, just, sorry for our mistake, pleas let us fix it. I have to tell you, I can't say enough good things about these guys. I mean, how many Titus Will's are there? Quite a few last time I checked, mistakes happen. What's amazing is the customer service, professionalism and the fact that they actually cared. I highly recommend these folks, and although I hope I never need their services again, if I do, they will be the first ones I call. read more

I called for a tow service but he was very hostile and called me retarded. Avoid this guy at all cost.

We received amazing service from I believe his name was Willy on 9/11/25 at 9pm. Very fast and very professional. Thanks

This place preys on people who are in a tough spot. My daughter, 16, had a flat tire. The driver came out to see her. She had both AAA and roadside assistance through her insurance, but AAA said they wouldn't come get her on a gravel road. Instead of towing her to a safe place, the driver convinced her he needed to tow her all the way back to Seattle. $899.39 later, he dropped her off. This practice is ludicrous. Simply predatory. DO NOT USE. read more

I live in Bonney Lake and have used Cascade towing a few times. Each time they arrived very quickly, within 10 minutes or so. Willie was extremely friendly and even agreed to take us back to my boyfriend's car, after he dropped my car off at the mechanics. I have nothing but positive things to say about this company and I would recommend them highly. read more

If you want a heaping side of misogyny with your car towing service, Cascade Towing is for you! They were rude, condescending, and a nightmare to deal with. The only thing I would recommend for this company is going out of business! read more

I needed a jump one morning and I called to see how long it's take- they got someone dispatched right away! The driver showed up sooner than quoted and got my car jumped right away! I'm sorry I didn't catch his name- but he was awesome! Very kind and helpful. Explained that my alternator was doing it's job but I probably just needed a new battery! Got me on the road right away! Thank you! read more

They came quickly and were able to save us a costly trip to the dealership. Thank you Willie.

horrible service, from drivers to owners. this towing company should be not in business the charges are ridiculous.

they are quite unpleasant on the phone. i needed a jump for my office vehicle. they complained to me the shop wasn't open bank holiday. what does a bank holiday have to do with a tow company?!? at any rate I would like to use them as a friend works there. unfortunately they make doing business very difficult, look elsewhere for customer service. read more

My new Ford Maverick Hybrid would not turn on. Willy came right away and rescued me. Great guy made me laugh awesome service. Highly recommend. Thanks, Steve read more

Needed a tow from home to the repair shop. Had the pleasure of meeting Willy, my driver, who was quick to arrive. Willy greeted me with a handshake and introduced himself. He carefully winched the car onto his truck and secured it. It was as if it was his own car. I rode with him to the shop and he was very friendly and happy to chat all the way to the shop. I did not expect to be leaving a review for a car tow but Willy and Cascade Towing went above and beyond and the price was great! I will definitely call them again if I ever need Towing or roadside service. read more

We had a very unfortunate situation with a tow on our car where a property owner promised us a date for removing our car, and came instead had it towed a day early. Theresa and her crew were very helpful and very polite offering help and direction. We've actually used them before and alwys had a good experience. Thank you so much!! read more

These Guys are AWESOME !!! I'm a local Guy...the help they have provided for me is invaluable. They go above and beyond the normal and it is greatly appreciated THANK YOU !!!!! read more

Way to go! Thank you for being so quick to pick up my husband and his car. Within the hour they were back home and the price was very reasonable! Thanks again! Will definitely use this company for future tows. read more

You have a employee that works at the Bonney Lake location that isn't fit to work with the public. He is rude, controlling, obnoxious, threatening a down right Bully!! He makes Casecade Towing Company "LOOK BAD" and gives the other employees a bad name. read more

i wish i could give them a negative review because the service was terrible and the lady was very rude and so was the man who answers the phones. I could care less about your guys sleep. read more

Cascade Towing was recommended to us and they did a great job. Teresa in the office is awesome! She even faxed my receipt to my insurance agent so I didn't have to worry about waiting for it and I could get reimbursed faster! read more

Worst customer experience you can possibly imagine! I called to get a tow after an accident and the person who answered was rude, dismissive, and apparently doesn't know geography very well because he berated me for calling, thinking I was across the state when I was in King County (an area in which they cover). After being rebuked by this Jackass, I hung up and called someone else who actual wants my business. Never use Cascade towing! read more

Had a circumstance in which I needed a professional winch-out service. It was not an easy job. Even with dual winches and a double line pulley on each winch we were making no progress after an hour. Just as we almost gave up, the operator tried a different technique and we started to see small movement. Half an inch at a time. Got the unit extracted from the site. Great job and great kudos for Willy of Cascade Towing. I don't want to have to call them again but I know that if I have a situation that I can't deal with I will call and ask for Willy of Cascade Towing. read more

Prompt service. They showed up when promised. Billy the driver was a nice guy. I'd us them again.

Great professional and honest service. The owner/operator was amazing with my young kids and wife. He also showed up on time as promised. No drama, no issues with billing. In fact he cut me a break due to my situation, greatly appreciated! Don't hesitate to reach out to Cascade Towing. read more

Willy was super quick to arrive, very kind, and great at his job! He got our car out of a deep ditch and masterfully avoided all the large rocks that would have done more damage. That man is fantastic! I highly recommend Cascade Towing. Price wasn't bad either! Half of what the other place was going to charge us. Thanks again Willy! read more

I will give two stars. The scratched my brand new car. The woman in the office was quick and nice. That's the only reason for the star. Other than that they are not safe with your vehicle. read more

Thank you for unlocking my vehicle today in Orting. Operator was fast and professional. I was wet and cold and not happy about leaving my keys in the ignition. Showed up right when they said they would and had the door opened in about 5 minutes and the price was very reasonable. Thank you ! read more

Cascade was quick to respond to my husband that was ran off the road in the snow storm. The staff was extremely nice and helped make the situation better at a difficult time. We have used them previously and will continue to use Cascade Towing for all of our towing needs. Thanks Cascade Towing and Stay Safe in these conditions! read more

one of the worst experiences ever. Bad enough I just put my car in the ditch, I talked to the dispatcher and he kept asking for the address of where the car was. I told him to have the truck come to my house since it's two blocks from where my car was and I could take him there. He insisted on an address and I told him there's no address, it's in the ditch. He was SO RUDE and told me he was wasting his time. I was very nice to him the whole time I was talking to him trying to be patient. If I had an employee like that he would be fired on the spot, can't believe it. If you ever need to be towed in the Enumclaw, Buckley area call Fred's Towing. They were awesome, read more

If I could give them zero stars, I would. I was in an accident, injured, and stuck on the side of the road. The man who answered was rude and dismissive, didn't recognize Puyallup street names, and hung up on me mid-sentence. I would not recommend this tow company to anyone. Don't waste your time or money. read more

Had my car towed to the dealer this morning by Will at Cascade Towing. Took great care with my vehicle, Professional, and prompt. would highly recommend Cascade towing for and towing needs. read more