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    OrthoVirginia

    5.0 (1 review)
    Open 7:00 am - 5:00 pm

    Services - OrthoVirginia

    Physical therapy

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    1 year ago

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    OrthoVirginia - Dr. Brown

    OrthoVirginia

    2.1(54 reviews)
    7.7 mi

    I went to their office at 7650 E. Parham Road. I had excellent care there for physical therapy. I…read morewould definitely return there when these services are needed again. Devin and crew are incredibly capable and caring.

    I LOVE my doctor (Dr. Herring) at OrthoVirginia, but I don't think I'll ever go back due to the…read morebilling office. - There is no billing office onsite. Everything is via email and if you have questions, you have to go through an outsourced billing/support company. They couldn't understand me (they weren't native English speakers) and they refused to escalate my case to a manager. - I spent THREE months with support trying to get them to see they had my bill incorrect and couldn't get anywhere. I myself had to finally research how to escalate it and get someone to listen to me. - Sure enough, they forgot to include how much I paid as a deposit on the surgery before the procedure. Simple enough - but took THREE months of run around. - In the meantime, I was receiving emails threatening to send my account to collections. I wasn't being negligent, I was consistently pursing support to get an answer, but nobody knows what anyone else is doing. They just send automated late notice/collections notices out without regard for if the patient is conversation with the billing office about the problems. This was by far the worst billing experience I've ever had. It took months to get to talk to someone who was English speaking and higher up than the contracted customer support/billing rep. If there had been a local office where I could go in with the bills they were sending me, and sit with them and SHOW them what my receipts paid showed versus what they were showing, etc. AARGH. As much as I love Dr. Herring, there must be another excellent orthopedic physician at an office that has better billing/customer service. It has now been SIX months past my surgery and I'm just getting to the bottom of things. The hours I have put into this are ridiculous, unnecessary, and disrespectful to the patient/consumer. Do better Ortho Virginia.

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    Christopher K Kim - OrthoVirginia - Dr. Christopher K. Kim

    Christopher K Kim - OrthoVirginia

    3.0(2 reviews)
    0.0 mi

    So, I could write a book on how much we love Dr. Kim! But for the purposes of this review, I'll be…read moreas brief as possible. When my daughter was diagnosed with scoliosis at age 12, we interviewed 1/2 dozen doctors before choosing Dr. Kim. What drew us to him was his professional demeanor yet personable bedside manner. He is impeccable is his appearance and is healthy and fit. (Some of the other doctors we interviewed were not, I mean, if you can't take care of yourself, how can you take care of others?) We were impressed by his knowledge, his gentleness and his patience. He answered my barrage of questions and put us at ease. When the time came for my daughter's surgery, he quelled our nerves and we felt completely confident in his expertise. Without going into too much detail, the surgery went great, my daughter's back is beautifully aligned and straight, and her stitches looked like they were made with a sewing machine, perfect. My daughter is now healed, almost 22 and has been discharged from Dr. Kim's care, but we still visit him regularly and thank him for his contribution to our daughter's health! She and Dr. Kim are BFFs! And he will always have a special place in our hearts! And yes, he always has her back!! I brag about Dr. Kim to everyone I know. I trust him implicitly. He quite literally saved our daughter's life and he will forever be our super hero. A million stars!

    I called and made an appointment for my daughter, who is in college in NOVA, because her ribs have…read morebeen hurting her really bad lately and I told them all about her rib pain. So, Dr. Kim comes into the room this morning to see her and immediately tells her he does not take care of ribs. So, she asked if she could get her $50 co-pay back (like anyone might) and he angrily huffed out of the room! She was was then further humiliated in front of other patients while the staff was talking about her (like she was being difficult) while she waited for her refund. Then she left and called me crying her eyes out from embarrassment and humiliation. Is this how you treat patients at this office? And do your schedulers not know what Dr. Kim will treat?? I will never go back to this horrid place.

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    Christopher K Kim - OrthoVirginia - Our hero!

    Our hero!

    Christopher K Kim - OrthoVirginia - Dr. Kim rocks, he takes great care of our family! He always has our back!!

    Dr. Kim rocks, he takes great care of our family! He always has our back!!

    Christopher K Kim - OrthoVirginia - He's the best!!

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    He's the best!!

    OrthoVirginia - orthopedists - Updated May 2026

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