I miss Dr. Cash he was the best, caring Doctor. He did a shoulder replacement last year the procedure went fine and was discharged a few hours later. But the surgery scheduler was a complete nightmare. Basically you need to do everything yourself. I still have emails from her. I gave this a 5 star only because I mentioned the Dr's name. read more

Horrible service. Dr Paul Braaton seems to always be running late. Appointment was at 9:15 am, they brought us back at 9:20am and left us in the room for over 2 hours. The only thing the assistants could say is he is running late. My experience at this office has always been horrible!!! No consideration for the patients and their families. read more

My son was referred to this office after a knee injury. We initially met with the Physician's Assistant who informed us that there was a tear in my son's meniscus and that he would be recommending surgery, but would need to consult with the surgeon on whether my son should do some PT prior to surgery to rebuild lost muscle. We were informed that PT would be good prior to surgery and began PT. Upon reading my son's chart one day, we notice that the note that the PA wrote was a complete lie from what he verbally told us. When we tried to address this issue with the surgeon, we were told "well it doesn't really matter now, here we are and I'm not recommending surgery". He also informed us that everything we were initially told to do for his knee was wrong and to stop. My son has been dealing with his knee issue for almost two years now and we keep getting different stories and treatment plans. Also Dr, it DOES matter what your PA writes in their notes, because they have a legal and ethical obligation to do write by your patients. I DO NOT recommend!! read more

Run as fast as you can from this place front office staff is burnt out and don't give a crap about patients especially assistant manager Collette she will be screaming at patients and laughs at your misery while letting anyone and everyone in office no professionalism in this place at all. read more

This business has no respect for your time. I have waited two hours, 1 hour, and again today another 2 hours before seeing the doctor. They need to do a better job of scheduling people with respect to their time. Why schedule so many people at the same time? Money I'm sure, but unacceptable. The manager is rude and she said "do you want me to waive a magic wand and make him appear" when I asked on the status of my appointment. Doctor comes in for 5 minutes and doesn't answer my concerns. Save your money, your time, and your sanity. read more

Dr. Braaton was very rude and insensitive to my husband! When he walked in he didn't bother to acknowledge me or my son never even told us his name. Found his name on my husband paperwork! He proceeds to ask my husband if he was using crutches for his ankle the crutches were right in front of him then asked my husband if he was samoan! So not only did DR. Braaton not even looked at my husband he never looked at his chart! Cause if so he would of seen that my husband is not Samoan! He also keep going on and on about my husband weight which was very rude! Not once did he make my husband feel comfortable about the surgery! I would never trust a doctor that doesn't take the time to get to know his or her patients! read more

The office staff never gets back to their patients. I have been told twice that they would get back to me about an appointment from a referral. same answer each time" the Doc will be in on Monday and we will call you then" only for me to call back on Thursday to be told the same thing again. read more

From the staff, to the scheduler, to the x-ray gal, casting person etc I have had nothing but positive experiences at Orthomed and with Dr. Braaton. He truly knows what he is doing and his confidence is encouraging at I was seeing another Doctor before who seemed afraid of his own shadow. Dr. Braaton, et all are friendly, personable and encouraging. He just did an ankle replacement surgery on me and I am so looking forward to walking pain free. He truly knows his stuff and I highly recommend him and this facility. read more

I would definitely recommend the doctors. Dr. Purnell and his P.A. Marco are skilled professionals and advised my son properly about the risks of surgery, and alternatives to surgery. My son ended up opting to get PCL reconstruction surgery in 2019. Surgery went well, and as scheduled. It was a very long recovery of which is he was advised of prior to the surgery. Sometimes the wait times for appointments were longer than expected. My only gripe is the lack of professionalism in the front office. Clearly there are some unhappy employees that need to move on. read more

Do not go here if you can avoid it. From the receptionist to the surgeon, they are a complete wreck. Your appointments won't happen on time, the receptionist is rude, you will be put on hold so long that it is faster just to visit in person, you will be billed incorrectly, your surgery will be late or postponed, if you're lucky enough to see the Doc before your surgery, he will BS you just as much as the physician's assistant. read more

After a ladder fall accident 7 weeks ago, my husband was air lifted to a trauma center in Modesto. (Modesto is about 100 miles from our home.) Dr Braaton performed surgery to his foot to repair some broken bones, and directed my husband not to walk on it until he is able to meet with Dr Braaton again. Since then, we've called Dr Braaton's office many, many, many times and his staff NEVER returns a call. I've called for an appointment and for pain medications and got no return calls. My insurance case worker called and got no return call. Finally, I received a call from an Imaging Center in Modesto and was told we are on calendar for a bone scan. Three problems: 1) bone scans can be performed at my local hospital if needed and 2) why didn't Dr Braaton call to inform us of this procedure and 3) this is an unnecessary procedure which Dr Braaton would know if he were to call us. Eventually I was informed that we had an appointment to be at Dr Braaton's office 3 weeks ago, and when we showed up (after a 2 hour car ride), Dr Braaton was not there!!! Instead a nurse removed stitches, which could have been performed in our living room by our in-home nurse! I called to complain about this unnecessary trip and Dr Braaton (who I spoke with for the first time) informed me that only his nurses were qualified to remove stitches, which is blatantly ludicrous and false. I informed him that his office doesn't return calls and requested that he refer us to a new doctor. He flatly refused. I explained that the travel distance is beyond inconvenient for us and at times we will be unable to travel to his office and will require a phone/video call appointment. He flatly refused any phone appointment. He arrogantly informed me that we are stuck with him for at least the next 6 months! Then he forwarded me to his appointment desk; the woman I spoke with didn't know what date was needed nor what service was to be performed. It is clear that Dr Braaton doesn't talk to his patients, nor their family, nor his own staff. He makes no effort to accommodate his patients and in speaking to him, he clearly didn't even know who my husband was or anything about us. I've come to find out that Dr Braaton is extremely arrogant and controlling and has a deplorable bed side manner. He provides terrible service, which implies he is providing any service whatsoever. Besides the original surgery, he has done nothing for us. Dr Braaton should be a last resort choice for anyone in need of orthopedic service. read more

This place!!!!! I've been twice, the wait is just unbelievable. First time... appointment at 2:40pm, took me back at 2:47 was left in a room until 4pm. Dr. Finally comes in, hasn't even seen my MRI video, then tells me that I have to be referred to a different doctor because she is "more bones not ligaments " her words not mine. What a waste of time. 2nd time appointments at 3pm get taken back at 4pm Dr. Comes in 15min later, we talk tells me someone is coming to give me a knee brace. I wait.... 5 min later girl on cellphone tells me guy that handles that is not in office they will give me a call.... Seriously???? What kind of bs is this? I'm bothered and leave.... This appointment was 3/20/23. Still waiting on that call. read more

Professional doctors with superior knowledge of their specialty. All of the staff are friendly and helpful in meeting the needs of the patient. read more

DO NOT MAKE AN APPOINTMENT TO SEE THIS POS DOCTOR I injured my hip running 5K runs. The first time I went here, which took over a month to get an apt., I only saw a PA and not the doctor. I had x-rays and told to go to Physical Therapy. After no help I returned to my family Doc who scheduled an MRI. The MRI shows two tears, one in the lining and one in a tendon along with a 9mm cyst. I rescheduled to see Dr. Holmes and had to wait for over a month to see him. Today I showed up for my apt and I was told that I should have received a call on Nov 5 that the Dr is downsizing and had to cancel my apt. I checked my phone and saw that I never received a call. I was told that "yeah, that person is no longer here and we will problem her that complaint more" She told me I could get another apt. for sometime in January if i wanted to! read more

I have been to this office before and had positive experiences. This time around, however, has been a nightmare. My daughter tore a ligament in her ankle and she is an avid dancer. When she was placed in a boot and it didn't help her symptoms, I left voice message after voice message which was not returned by the office staff. I finally showed up in the office and she was treated and placed in a cast. We made an appointment for a follow up visit to hopefully to have the cast removed. On the day of the appointment, the front office staff called me three hours before the appointment to cancel it, stating that Marco would not be in that day. I was told that I could not have an appointment until the following Monday. I will need to cancel my schedule for Monday at work in order to take her now. Additionally, I have a brokenhearted daughter because her dance recital is next week and an office staff member who is not medically trained told her that she would not be able to dance even if she had been able to get her cast off. Marco also recommended an MRI of her ankle, which he initially forgot that he recommended and did not order. When he did order it and the insurance put up a stink about authorizing it, the staff did nothing to advocate for my daughter or help get the authorization pushed through. To this date she has not had an MRI of her ankle. I'm writing this review in hopes that other people will not make the same mistake I did and become a patient at this practice. read more

It's the wait that is so frustrating at this place. We came here for my child's torn ACL. For all her appointments we ALWAYS have AT LEAST an hour wait... AWFUL! On the bright side, Marco, the PA, and Julie, the nurse, are WONDERFUL!! read more

What wonderful care we received! My son recently broke three bones in his foot and we were referred over to OrthoMed. I read some yelp reviews that weren't so encouraging but decided to give it a try and form my own opinion and I'm so glad I did! He was in so much pain and crying at one point and a sweet lady who wasn't one of our original nurses(or whatever different titles they hold) came in and gifted him with a shiny new hot wheels car! Made his day! He was receiving a red cast and due to,mostly him and his lack of cooperation, the cast was set at the wrong angle and they had to redo the whole process! He decided to go with black to match his car! Fast forward to today where we went in for his THIRD cast because his got wet and being a very curious 4 year old picked at it! The nurse(again sorry if it's the wrong title) who handled him today was so sweet and again I am just so happy with the care we received! Never once did I feel like my son, nor I were wasting their time or that we weren't important! read more

Be prepared to wait hours for your appointment only to receive a physician assistant (not an actual surgeon) to diognose your injury. Then expect to not receive proper treatment and follow up, which will most likely lead to seeking treatment elsewhere because your injury isn't properly healing a year later. And last, expect to have The Absolute WORST customer service you have ever had on top of disgusting attitudes and comments from several non-professional staff members. read more

Dr. Braaton has got to be the most pompous, rude, egotistical doctor I have ever met. He doesn't communicate, terrible bedside manner. I waited one time an hour and a half to see him, almost walked out I was so mad. The coup de grâce though was after I told him I was relocating to Sacramento and I gave him the doctor I wanted to ham him issue a referral to. Instead he submitted the doctor he wants me to see for a referral! Now I have to jump through more hoops to get that referral cancelled and get the doctor I wanted to begin with approved. Sounds like the doctor here in Sacramento must be giving him a kick back for referring people to him. He asked me the same questions over and over again at each appointment (doesn't he write stuff down??). Messes up all the time on the prescriptions to call in, etc, etc, etc. I would not recommend this doctor at all. There are plenty of other doctors that actually care about their patients and not how much they can bill the insurance for. If you can, run, don't walk away from this jerk. read more

As of yesterday 5/24/2021 Ortho Meds voice message says " if you don't receive a call from us within 48-72 hours call back"....What's going on? For an appointment ..you wait at least 1 hour to see a P.A. Years ago when I was their patient it was great! read more

Go somewhere else. I broke my clavicle on my bike. It was a bad break. Attempts to get it fixed right away never got submitted and too much time passed for surgery so i just tried to let it heal naturally. 6-7 months later and im having pain so i went in for a second attempt to have surgery done.. i got it scheduled this time, but 6 days before surgery i meet with the doctor for him to unconvincingly tell me surgery MAY or MAY NOT fix the problem and practically talked me out of it. Thats an expensive maybe. I also made half a dozen attempts to get them to tell me how much the surgery was going to cost, not one of my phone calls were returned. read more

My husband and I were both patients here. I got surgery on my right ankle and my husband his left femur and right clavicle by Dr. Holmes. Other than surgery I didn't really have any communication with him but he seemed nice enough and he did a great job on us both. Plus almost anyone I talked to that worked in the medical field around here referred to him as the best in the field. When we went in for follow up appointments it was always with Julie and she was really nice. All the staff we came into contact with was very friendly. read more

I was looking up Dr. Braaton for a referral for a friend. I was unhappy when I saw the poor reviews. Trust me - they are not because of Dr Braaton! My husband crushed both his heels when a scaffolding broke open on him. Dr B put him back together beautifully! He's a little quirky, but we liked him. Brilliant people sometimes have different personalities! I will tell you however, that the wait time in the office was way too long. We were treated OK by the receptionist, but someone needs to schedule things better so that you aren't waiting two hours for an appointment! read more

Called to get an appointment after I had received a referral from my primary care. Every step of the way the staff seems like you're disturbing them and you're an inconvenience. The customer service is so bad that I've cancelled my appointment. If the doctors hire staff like this... read more

Today I walked in and a lady named Nikki was the receptionist. She was completely rude to every single patient that walked in. She was very rude with every call she picked up. The blonde receptionist asked if I needed help and she was super nice, helpful and pleasant to talk too. Long story short we rescheduled after 50 minutes of waiting and observing. read more

I was sent here for a achilles repair. The first appointment was fine. Surgery was scheduled for the following month. The day of my surgery I was made to wait two hours longer because Dr Braaton decided to go to a meeting before doing my surgery. I was upset and the hospital staff was as well because we were all just waiting on him. Surgery was performed and my stitches were removed after six days. My wound immediately opened up and I was placed in a cast. One week later I get an infection. I called to express my concerns knowing that there was something wrong. After leaving messages with no response I asked to speak with the supervisor. That infection was taken care of and then I got a staph infection as well as a tendon hanging out of my wound. Dr Braaton had to reopen the wound to clean it out. My follow up was supposed to be seven days later but they couldn't see me until ten days later. The follow up was a joke. Back office staff was going to remove my stitches without gloves on and then she decided to get a coworker to look at my wound because it wasn't healing right. The second lady came in only to squeeze my wound with no gloves and say that drainage is normal. I left the office with my stitches intact. Wound care is now taking care of my wound. I can't believe this place is able to operate like they do. Once you start treatment with this place no other doctors will see you. It's been a nightmare for me. Save yourself some grief and go elsewhere. The staff is awful. Calls don't get returned. The doctor spends two minutes with you. You wait for at least a hour to be seen. You will be lucky to get a cast that doesn't rub your leg raw because it was so poorly done. If you need help you will be treated as if you are bothering them. I could continue but I think I've said enough. Beware. read more

My child is quite "pigeon-toed" and pronates pretty severe when ambulating. As a Master's-Prepared RN I wanted to further investigate. I was very disappointed with the treatment or should I say lack of. We were seen by the PA, never saw or directly spoke with the MD, Xrays were taken and the PA felt nothing was wrong based on the Xrays. I get that, but LOOK at your patient. Treat the patient, not the results of the Xrays. It is SO obvious that my child walks incorrectly everyone notices. I asked about exercises, inserts, etc. And nothing. We were basically discharged and not even a follow-up appointment to see the MD. I will be picking up the Xrays and getting reputable care with someone else who I know will TREAT THE PATIENT! read more

My 93 year old grandmother broke her leg in a fall in early February. Dr. Braaton was the doctor on call and performed surgery inserting a rod to treat the injury. We have been to two follow-up appointments since the surgery. At the first follow up he stated she was not weight bearing. Today was the second follow up appointment. Her appointment time was 10:30a and she was called back around 11:20a. The doctor finally saw her at close to 12:00p. He had not reviewed her chart and was not aware there were x-rays to review. The x-rays were taken and dropped off at his office last week. He told my grandmother who suffers from some dementia that she was now 50% weight bearing. When asked by her caregiver how to determine that, he said she should use a scale. My grandmother would have received more informed, better follow-up care if we had picked a name from the phone book and wandered in without a file. No one in my family will be seeing this man again. read more

I would like to say that I have been at orthomed for over a year and Nikki has been the best employee I have delt with when it comes to scheduling with Dr cash . She is always so helpful kind and really helpful with my needs . I would recommend dr cash to anyone as well he's a fantastic doctor !! There are some rude people at this office but Nikki has been amazing and dr cash as well ! read more

I was concerned with most of the reviews but found these guys to be great. My Mom is here in Oakdale visiting from Klamath Falls and needed to have her cast removed and her broken wrist evaluated. We were set up with an appointment in a very timely manner and when we arrived treated professionally. They removed the cast and set up local rehab for Mom. read more

Absolutely the most unprofessional medical office I have EVER been to!! When you call to make an appt you NEVER talk to a live person. The receptionist answers the phone, the moment you say you are calling to schedule an appt she abruptly transfers you to a recording that says "you have reached the appt desk please leave your name and number and we will call you to schedule an appt do not leave multiple messages it will only delay a return call" I leave my name, number and message and DAYS later they call me. I have been a patient for a few years and it has always been like this. The wait is unbelievable my last appt was at 2:10 I was there at 1:50 they FINALLY called me back at 3:15. I highly recommend that they invest in a new employee whose only job is scheduling appt. I find Dr Purnell to be very arrogant and borderline rude. I cannot in good conscience recommend this office. I prefer a friendly professional office where the Doctors are kind, caring and easily communicates with patients. read more

I was referred to Dr. Paul Braaton by Doctors Hospital because I fractured my ankle. I called to get an appointment and the receptionist who answered was so rude, it sounded like I was disturbing them. I provided the wrong doctors name from the document I had and she said, "We don't have anyone by those names?" in a very demeaning tone. I finally gave them the right name (Paul Braaton) and she transferred me. No one answered and I left a message. The message stated if I did not receive a call within 48 hours to call the receptionist again. I called the following day and the receptionist who answered was once again rude. She transferred me and I left another message. This is now the third day and no call was returned to me. Thankfully I googled another Orthopedice (receptions was very nice!), Dr. Eric McMillan in Turlock (on E. Hawkeye). She was able to call me back within two hours and scheduled me an appointment for the following day. I understand medical offices get really busy, but the doctor should be smart enough to not hire such a receptionist who is so rude - their job is customer service - their job is to be nice! If you can't handle it, get another job!!! read more

Very professinal, hope you never have to use their service. The staff is very friendly and knowledgable. Dr. Purnell did a great job on my knee! Thanks for giving me back my tennis game!! read more

Do not make the mistake of making an appointment with Dr. Holmes,. I fell July 1 had to be taken by ambulance to the hospital. Fractured leg screwed up my knee really bad. They put an immobilizer on it and told me to see Dr. Holmes, the next day. That was a laugh. They told me they could not see me and it took me over two weeks to get an appointment. Didn't get to see Dr. Holmes, saw his assistant who doesn't know a whole lot. They put a brace on and said come back in six weeks. Came back in six weeks, still do not see Dr. Holmes, saw his assistant again. They said well OK if you want surgery let us know. Didn't tell me to come back didn't make another appointment to see me. I had to call to make an appointment and I cannot get in till November 12. Just got a call on November 6 that they had to cancel my appointment because the doctor is only seeing postop patients. They told me they could schedule me sometime in January. I am 65, I have not been able to walk since July 1. This joker is screwing me around. Who leaves an injured patient and doesn't help them I'll tell you that person is Dr. Holmes,. I hope I never see him face-to-face because I am going to let him know exactly what I feel about him. I think I'll find a Doctor Who cares about his patients because Dr. Holmes, does not. His assistant told me he's the best around. I don't think so. I am so upset. read more

If I could give this place 0 stars I would...... Waited an hour and a half to see PA Marco M. And he wan an arrogant jerk. After waiting an hour and a half he just walked in, didn't give me the results of the MRI and said my pain was not a big deal, lectured me that my previous doctor should have started physical therapy already and would not listen to me describe my symptoms. He would just keep interrupting me and would lecture more. I would never come back again or send anyone here. read more

My brother suffered with an ankle injury and went to Braaton, he preform 12 surgeries. When my brother finally was so fed up with his pain he opted to have a below knee amputation was sent home without in home therapy, he fell and overdosed on meds and had an anoxic brain injury. Meanwhile Braaton had my brother scheduled for 4 additional surgeries. Dr. Braaton preformed surgeries that were unnecessary and billed for surgeries that were not done. Last visit was almost a 2 hr wait and we came from Fremont so we left and never came back! If I could sue this doctor for malpractice I would so please get second opinion before you let his so called doctor touch any part of your body! read more

If I could take away stars I would and I never even stepped foot into the place. My son broke his leg on Saturday. On Monday, Primary dr sent referral here and said I'd get a call back to schedule the appointment. Waited all day, no call. Called to make the appointment directly only to receive Becky's voicemail stating she'd return my call within 48 hours. 48 hours?!?! For medical attention?!?! Called my primary back to get a referral somewhere else and was talked into remaining patient, that Becky would call me. Of course, Becky called me just a few minutes later (I'm sure the primary dr office let her know I was upset that I had been waiting all day). First appointment she offers me is Friday. When I point out that is a week after the injury occurred she has the nerve to "correct" me and say Saturday would make it a week. Really??? And when I continue to push and mention that healing has already begun, we shouldn't wait that long to be seen she says "this is the process" and he can't be seen sooner because they have to wait for the swelling to go down. Swelling? How does she know there's swelling? We haven't even been seen yet. They haven't even seen xrays or ER reports yet because I was instructed I had to go pick them up from the hospital to bring with me. I'm fairly certain (always the chance I could be wrong) that Becky does not have a PhD and is certainly NOT qualified to make this decision by phone, especially without having seen my son or any of his records. Of course I went to another orthopedic surgeon, whose reception took my info and returned my call with an appointment for the very next day, all within 30 minutes. Unfortunately, it was already too late. This orthopedic surgeon says he wishes he would've seen us on Monday. The treatment options would have been different. Can you imagine what it would be like if we had waited all the way til Friday for Becky's "process"???? I'm sorry if there are good doctors at this place because it's a shame that Becky is the face - and it's not a pretty face. read more

They're getting a little better about returning phone calls--and their phone etiquette--but there's always room for more improvement!

Orthomed center of modesto has the most incompetent staff I have ever had to deal with. I tore SOMETHING in my knee (I say "something" was torn because they never got me the MRI needed to know what was wrong) at a marathon on the 7th and I wasn't seen by them until the 17th ( that's 10 days of no work because I couldn't walk). Between the 17th and the 30th they lost my referral twice and I never got to see a real MD. Now that I've asked to be released from their care so I can return to work (23 days after the injury) they say its gonna be another 8 days until I can be "squeezed in". BULLSHIT! read more

Horrible office with very rude, unaccommodating staff. I made an appointment and the person I made it with scheduled it for 2:30pm. As I always do when making appointments, I confirmed the day and time by repeating it back to her. I showed up at 2:30 exactly, signed in and was then asked by the receptionist if I called ahead to let them know I'd be late. I was very thrown off by her asking me this since I was on time. I clarified that my appointment was at 2:30 and she told me they had me down for 2:20. I explained that that wasn't the time given to me when the appointment was made and she said unless I had it written on a card that I was wrong. She then tells me that the Dr won't see anyone that is over 10 minutes late. All the while there is a nurse standing behind her glaring at me! She called the Dr to ask if he'd still see me, didn't even bother explaining that there was a mix-up, and then told me that he said no, I'd have to reschedule. I drove from out of town, so I told her I would not be coming back. I appreciate other people's time and always make it a point to be on time for appointments. This was just over the top rudeness on their behalf. read more