I have unfortunately been dealing with this orthodontics office for a long time, and I have to say that once I'm done with my procedure, I will NEVER be back!
The receptionists I have dealt with are HORRIBLE! They're snarky, they criticize, and they're not even helpful.
Recently I called the office to schedule an appointment. The receptionist huffed and puffed over the phone when I simply asked her to schedule an appointment for me. She groaned and rudely asked why I hadn't been in recently. I told her that I just got busy and I haven't found the time, after which she proceeded to criticize me!
This is not the first time I've had this experience with this office. Each time I call I have to deal with another rude receptionist that apparently doesn't want to do her job. I feel more like a burden than I do a patient!
As for the orthodontists, they do a good job. Too bad their work is overshadowed by the rude and cold-hearted customer service their receptionists provide.
I will NEVER return here again. For the money I'm paying, I deserve better customer service. I deserve to be treated as a welcomed patient, and NOT a burden! read more