Full truth while on a visit to office was asked by office manager if a procedure had been done. I…read moresaid I don't know what procedure you did.She told me not to raise my voice . I left her office without further comment . I left my previous bad review without mentioning it. I did receive an answer from corporate saying they would like to work through my complaint....Of course now office manager is ghosting my calls and I'm going to have to take my X-rays and find a new dentist. Hopefully they won't drag their feet on giving them to me

paid 8 thousand for teeth pulled and upper dentures..i have had the worst ever experience with…read morethis..today the second tooth fell out and they want 100 plus to glue it back in,,wish i would have went somewhere else...some satisfaction garantee.first missing tooth was free and even though they said it was under the warranty it will cost to see the dentist now because "things have changed".

Okay, I normally don't leave reviews, but my experience here was definitely terrible. Office staff…read moreand the hygienists were amazing, but the dentist that injected the local anesthesia ended up cutting my cheek up and it resulted in a giant canker sore that's right by my extraction site. My extraction is healing perfectly. I can't open my mouth because that canker sore hurts so bad and it rubs against my back teeth. Good for emergencies, if you can handle giant canker sores.

I used Aspen because it was in network. I made an appointment, showed up on time. They cancelled my…read moreappointment because they said they called several times to confirm and even left VM. There was nothing on my phone. I get my scans, I got my estimate and ask them to send the scans to my other dentist. They never did. The other dentist called, left messages.... nothing, I talked to another dentist office and they said Aspen doesn't know how to send emails or respond. very unprofessional

The Troy Ohio Aspen Dental Surgeon Deshmukh, ATUL I had oral…read moresurgery on 7-18-17 This guy I rate a 5 star because He is pleasant accurate & fairly quick Percedures. Most of the staff @ this location are very pleasant The general Dentist @ this location Dentist Cynthia Is ah REAL JEWEL.. I highly recommend This location 4 any dental procedured

The worst teeth that I ever had..These teeth don't fit at all. I've been back a couple of times &…read morenothing was done to try to get them to fit. The cheaper teeth that I had for 15 years fit perfect. I never had to use any type of adhesive with the teeth that I paid $700 for. So what did I pay $2300 for.? I HATE THESE TEETH!!! I am rating this 1 star & that's saying too much!!!

Great experience overall. Emma took care of my cleaning and X-rays and was super friendly and…read moreefficient. I was in and out in under an hour, which I really appreciated. They also confirmed and are taking care of two small cavities, which I already knew I had from some pain when eating, and they explained everything clearly without any pressure.

Told me I would finance what insurance did not pay then tells me i owe 600 more for services VA…read moreextracted teeth so they only had to make dentures.

Glad I switched to Aspen! Had the most thorough cleaning of my life, including some antiobiotics to…read moreclean the gum pockets that were deeper, had an abscess that they treated (opened up to drain and antibiotics then did the root canal). More upcoming follow up and permanent crown placement. Everyone is so kind and friendly and make everything a breeze! Definitely would have liked to have nitrous oxide or something during my root canal though!!

Had the worst experience very rude unprofessional. Would not recommend. Paid for service in advance…read moreand not getting my credit card reversed as stated by the local office. Office staff needs to learn to be professional and not hang up on customers. Call corporate to file a formal complaint .

This service was so bad it made me download yelp to leave a review. I went in due to my wisdom…read moreteeth growing in. While I was there they informed me that I had eight cavities. I had been to the dentist 6 months prior and had none so I thought this was kind of strange. Not only did they tell me I had eight cavities, but they shamed me for my dental hygiene. They told me that I need to be careful of "letting go" of my dental health and that I need to be better. They told me that genetics have nothing to do with dental health (factually incorrect) and that my EIGHT cavities were a result of my own neglect and I needed to get them filled immediately. And they never even cleaned my teeth before I left. I waited one hour in the waiting room, and one hour in the chair for them to shame me and then another 45 minutes for them to realize the hygienist skipped me, and sent me home. I never saw the hygienist and they never cleaned my teeth. It was ridiculous. I, of course, got a second opinion through a doctor my family trusts at home and I had one cavity the whole time. ONE. All of the shaming was for nothing. And even if I had eight cavities that is horrible behavior towards a patient. Dental care is hard enough. Most don't have the privilege of going every year. To spend an hour shaming me for something non-existent is wild. They are absolute bullies here. I was sobbing in my car after my appointment. I felt ashamed and I felt scared over NOTHING. Don't go here. Don't let them pressure you into getting life-altering operations because it feeds their pockets. I wish I could give this experience zero stars.

Horrible expericene . Will not go back. They scheduled my daughter for an appointment she arrived…read morethey did not have her down and they took half of the payment. Had to argue with them to get money back. It is sad that they are trying to make money off of college students without performing the work. When I called they wanted to agrue with me that they did not tell her they did not have her on the books when I heard the conversation. They told her she could just sit and wait till they had an opening and it could be up to 4 hours and she had an exam . VERY POOR SERVICE THEY GET NO STARS FROM ME BUT APPARTENLY TO POST YOU HAVE TO GIVE ONE THAT IS SO STUPID

I woke up in the middle of the night in excruciating pain and scheduled a same day emergency…read moreappointment at the Holland Clinic as a first time patient. The process was extremely easy and I got right in. The initial exam with X-rays was very affordable and they were able to treat me on the spot. The entire process was as seamless as it could have been, from the numbing to the procedure to recovering- hands down the best dental experience I've ever had, Dr Garner did a phenomenal job and the overall experience was way better than I could have hoped for. Thank you Aspen Dental for your services in my time of need! I will definitely return to this clinic!

Don't use this company. Fail to give proper care, agree you are due a refund, then refuse to…read moreactually refund you. Pressures you into more expensive services whether you need them or can afford them. I think they intentionally messed up my teeth to try to force me to have more expensive options done. Very poor communication skills, including outright lies, canceled appointments, extremely long wait times, zero compassion. I would not let them work on a dead dog.

First off I would like to say the dental technician and dentist I had were very nice and treated me…read morewell. I would give the staff 5 stars. The entire visit took more than 1 and a half hours for essentially getting xrays. I had to wait more than 20 mins just to talk to the office manager about my treatment options and prices. I was VERY unhappy with the scheduling of my appointment. The person I talked to on the phone that scheduled the appointment said they would try to do the new patient exam and xrays as well as fill the cavity I had in the same day. After speaking to the dentist, this was an extreme surprise to her.....apparently they do not schedule new patients for anything more than an exam and xrays on the first visit. The office manager also seemed surprised that his staff even suggested having the cavity filled on the initial visit. He had no idea at all that aspen dental had prices online for their treatments, which were quite different from the prices I was quoted. Having no dental insurance, the price differences are huge for me. Also, after speaking with the receptionist to schedule my appointment, I was promised that a 20% off dental work online coupon would be "on my file". The office manager also had no idea what I was talking about, but amazingly said he would honor it. Before leaving I learned that you must pay for 60% of your next treatment before even scheduling for the appointment!! According to their policy this is not true: "Payment in full of the estimated patient portion of the fees is due no later than when services are rendered. For comprehensive treatment plans requiring multiple office visits, Aspen Dental requires a minimum deposit of 60% of the total estimated patient portion of the fees at the start of treatment." I would love to know how getting 1 cavity filled is a comprehensive treatment....or even why the payment must be due before scheduling. Their policy does NOT say this! I was not happy about this and plan to never go back! The office communication seems horrible and how can you be an office manager and not know what you have online? REALLY?!

Horrible all the way around, nothing but lies since the start. They put an account in my name…read morewithout my permission. My dad was the patient I was only to be a co signer. His teeth have broken 8 times and I have been arguing for years trying to get the debts removed from my account with no resolution. Do not go here

Please don't train someone to draw blood on your patients. They should already possess those skills.read more

My dad was a dentist for over 50 years and I had scheduled an appointment with the Colesium…read morelocatio. They were absolutely terrible towards me-and on top of that I have an infected tooth so I am in pain-they were rude and condescending-it's a shame that they treat patients like this because my dadd office treated people like family.

They are great people, good at getting emergency patients in. The down fall is of if you dont have…read moretop notch insurance it is the most expensive place I have ever been. Also with two teeth rotting down into the nerve and they only gave me advil 800! When I have allready been Taking that it wasn't helping. How can you offer emergency dental services and not to be licensed to prescribe somthing a little stronger for extreme cases , very disappointed.

Horrible practice. Most businesses, especially "professional" health care businesses, care about…read moretheir reviews. Not these guys! There is a reason why they are 1.8 out of 5 stars. Shoddy work and crummy attitude. Do yourself a favor and go elsewhere (like maybe a real dental practice).