Full truth while on a visit to office was asked by office manager if a procedure had been done. I said I don't know what procedure you did.She told me not to raise my voice . I left her office without further comment . I left my previous bad review without mentioning it. I did receive an answer from corporate saying they would like to work through my complaint....Of course now office manager is ghosting my calls and I'm going to have to take my X-rays and find a new dentist. Hopefully they won't drag their feet on giving them to me read more

I've been there before and now they want me as a new patient. They won't fix the teeth I have.

paid 8 thousand for teeth pulled and upper dentures..i have had the worst ever experience with this..today the second tooth fell out and they want 100 plus to glue it back in,,wish i would have went somewhere else...some satisfaction garantee.first missing tooth was free and even though they said it was under the warranty it will cost to see the dentist now because "things have changed". read more

I went in for a denture consultation and was given a different treatment plan. I asked the doctor for options for both and was told my dentures would be more expensive. Then I talked to the finance manager about both options and found out dentures were an option I could afford with financing. The finance manager left the room to get approval from the doctor then came back and I finished financing the procedure for dentures and paid cash that day also to make the payments smaller. On the day of my procedure to get dentures I was told by the same doctor that she did not authorize it and would not do it without me talking to another finance manager. After talking with them, I was told they would still do my dentures but it might not be covered now with my insurance. The manager and doctor tried to get me to do the other treatment plan that I could not afford so I ended up canceling everything with them. The manager and doctor both made me feel like I was a liar and that I had no idea what was going on or why I was even there for the dentures. The one thing I didnt understand was how i was able to schedule a procedure if the doctor said they didnt approve it. I will not be going back to them and will be finding a new place for my kids and I to go. I would not recommend them. Update: my 18 year old son who is also on my insurance went to aspen dental for a appointment. He was told they could not find his insurance (which is the same as mine and my 2 other kids. All of which they had no problem finding) so they made him pay for everything out of pocket that day. They never even tried to file a claim for him and when I spoke with my insurance they confirmed he is good and should have been covered for his appointment. So now my son is out over 300 dollars for an appointment that should have been covered. It just seems too convenient that the only member of my family they could not find to bill was the only other adult who could finance the his treatment plan through them. This company's staff (Gonzalez, hamman)seems more focused on collecting money from people than actually helping them. I would give them a 0 star if I could. read more

DO NOT GO HERE! I had a tooth infection and broken tooth i was in alot of pain and knew it needed to be pulled. I made the appointment online. I showed up 30 minutes early because I knew there was going to be forms to fill out. I sat and waited for almost 2 hours before they got me in to do xrays. While I was waiting there was a chick who came in, no appointment, for a temporary crown that came off. They took her back before me. So I was called for xrays. Then the dental tech showed me the tooth. I sat and waited another 30 minutes. Then the dentist checked my other teeth. And i asked if i could get antibiotics and have it pulled when the antibiotics were done. I happen to be a nurse so i know you want the person to be on antibiotics before you remove a infected tooth or a cyst. The dentist said no it needs to come out. And then she said were going to have to do incision and drainage. I told her i had limited cash to pay for this. I was told not to worry about it. I was told the finace officer was going to talk to me. So i went to her office. And she hit me with a bill of $6,000, $3,000 after insurance. Then preceeded to tell me all the things i needed done. I applied for a credit loan. My credit is shit. Was only going to get $1600 line of credit after paying $200 upfront. I explained to her i didn't have that. So we settled on me just paying to get the tooth pulled, $114 after insurance. I was sent out to the waiting room again. Then after 15 minutes I was called back. The tooth got removed and I started antibiotics. I only went there because I needed to be seen quickly. I didn't go there to have a whole dental plan mapped out. I am not going back. The dentist leaves it up to the financial person to tell the patient everything that needs to be done. What pisses me off the most, I was only there because of 1 tooth. And they tried to upsell me. The dental assistant was really nice. The receptionist questionable. The dentist was the only dentist there that I saw, so she was stressed out. If you have a dental emergency don't go here. My explanation of insurance coverage came in the mail. I should have only been charged $75. They ripped me off for $39. read more

Went there to get my denture repaired and because I wouldn't let them X-ray my mouth they wouldn't see me even though that's where I got these shitty dentures. Then they were supposed to give me back my $29.00 and I knew when the manager said she did what she had to do now it was up to somebody else, that I'd never see my $29.00. So now I'm getting new dentures somewhere else and they get nothing. Lol! read more

This is a scam, after 2 visits driving almost an hour each way my teeth are still not clean. The first visit they do X-rays, the second visit they tell you have gum disease and you need a special teeth cleaning. Btw, everybody has gum disease they see. There are gum disease pamphlets everywhere you go in the back, because they're selling gum disease treatments. I ask if I could just get my teeth cleaned, of course the answer was no because I needed this special cleaning. I walked out today with nothing from my 2 insurance billing's. Be aware do not go there. read more

I went to my first appointment at the Lima, OH Aspen Dentao on May 14, 2024. They canceled it before I even got there, but never advised that they had canceled it!. (It is a 40 minute drive to their office) They rescheduled for May 21, 2024. I went and had a full mouth x-ray, spoke to a dentist, who tried to say they could remove my teeth, but couldn't give me any sedation. They said the best they could do would be give me some pill that would have made me "loopy". I had stressed that I have an extreme fear of painful dental work, but the dentist pushed me to take the pill. It felt like he didn't care about my fear. When I said I needed some sedation , the dentist then told me that I was going to need to see an oral surgeon. He told me that they would call their oral surgeon the very next morning and get back with me right away. Today is June 12, 2024, and I haven't heard from them since May 21st! I have called numerous times, and I have left three messages, but to no avail. I even called the new patient line, and spoke to a young lady who wasn't with the Lima, OH office. I advised her of my problem, and she advised me that she would send a detailed message/email to the office manager. That was 2 weeks ago, but, I still haven't heard from anyone! I now know what it is like to be gaslighted!! They won't answer my calls, but they sure billed my insurance and sent me a bill for $99.00! Yeah, have fun getting THAT from me!! Why couldn't they have just called me back and set up something so that I could get my dentures! read more

They closed without calling me to reschedule a couple weeks ago. I finally got a new appointment just to go in and find out that whoever called never put me in the schedule and there was no hygienist on staff. So twice I have left work for an appointment and twice I have not had my cleaning. Completely unprofessional and I'm definitely looking for a new dentist. read more

Avoid if at all possible. They made a partial upper for me about 5 years ago that had a few teeth break off a little less than 2 years later. it was repaired. The same teeth broke off again yesterday when I was eating fish.(June 6, 2023). I guess I can assume the partial is 'unrepairable'. So they are telling me every 5 or 6 years I must pay out $2,000 or more for a new partial. What a racket. read more

I went to Aspen Dental to get a tooth pulled that had broken off and a flipper. Told me that I had to have a deep cleaning done before they would pull my tooth. $1386.20 and 3 appointments and 19 days later, I finally got my tooth fixed. I had Delta Dental and thought they will reimburse me when Delta pays them. WRONG. They had a dentist that they knew was not covered under my insurance and refused to give Delta the information they needed to file the claim. They also refused to refund any of my money. Stay clear from Aspen Dental! read more

In my entire life I have never experienced such lousy treatment of a patient. These people herd patients in like cattle and they only care about money. You never see the same dentist twice. It's a hot mess. They lie to their patients and don't let patients know what they are doing throughout procedures. They also perform unnecessary dental work. How our experience went: 1. They ordered a crown for my husband in Nov 2020. first two temporary crowns fell out...3rd permanent crown fell out on day one. 2. The office staff LIED when their lab "lost" my hisbands second temporary crown. The first one came in in 2 weeks but didnt fit. second temporary took FIVE FREAKING WEEKS and fell out too. They had the nerve to LIE TO OUR FACES and blame Covid. They told me had I not phoned to complain they would have thought it was in his mouth already. 3. They billed my insurance for the wrong freaking tooth. Even my 4 year old grandson can count to 32! 4. The ONLY honest person in that whole place is the district manager Trish. 5. They physically hurt my husband more than once and he had 8 appointments that all total took more than 25 hours of his time! 6. I wouldn't recommend this place to my worst enemy because I dont hate anyone that much. if you need a procedure done and this dump is your only choice, do like Tom Hanks' character from Castaway and do it yourself with a rock and an ice skate. you will have a more professional environment and better bedside manner. some people say, "never say never"....well I'm saying NEVER AGAIN! read more

Went there to get a tooth pulled and they said I had to get a deep cleaning done only did half my mouth charged me over $3000.00 because they said I needed all this extra stuff done told them they needed to pay back care credit wasn't coming back to get everything else done back in November and 3 months later still haven't seen the money they owe my care credit over $1500.00 since I'm not getting the rest of the services done charged my insurance for the dental services this place is way over priced I don't think I should have to pay $1200.00 for a cleaning when I get 2 free ones every year what a rip off I would never recommend this place read more

Worst experince ever with a dentist. No pain when I came in for a check up. Told I had an old filling that needed replaced and a second filling needed. I asked about a night guard and dentist pushed Invisilign. Turned out both fillings were replacements. Less that 2 months later I have pain every day on both sides of my mouth and one of the fillings has a hole in it. During procedure, dentist hit my nerve but insisted that she could not have. Sent me home with no instructions. About a day and 1/2 later the skin by my ear was numb and my ear was hurting. She had hit the nerve and the nerve was inflamed. Could have had permanent damage. read more

I got a "root canal" done here last October and the tooth was continually giving me problems. Fast-forward to now. Today I went to an endodontist who specializes in root canals. He said the dentist (I struggle to even use that term because of how bad this was), only completed about 20% of the procedure. How do you survive as a company when you are treating people this way? Luckily this Dentist was an absolute PRO and now my infection is finally gone. If you're reading this - avoid aspen at all cost and don't fall for the "necessary" gum surgery or tooth pulling they will try and get you on. read more

Had an appointment at 8:00. Am sitting In parking lot at 8:22 because they still haven't opened. Office staff is often rude.

**Update - I was told I needed 4 fillings. I went to another dentist for a second opinion a month later and was told my teeth are healthy, and I currently need zero fillings.** read more

I had no problem with my appointment being on time in fact my appointment was at noon and they took me back at 11:40 the nurse and doctors could not have been nicer the staff was very friendly all the way around if my insurance would carry them I would definitely go back I highly recommend aspen Dental. Some people just like to complain about anything even if they make it up. read more

Dr. Okezie and the staff at Aspen dental on Elida Rd were fantastic. Dr. Okezie extracted my son's wisdom teeth. Later after we were home my son was in a lot of pain (numbing meds wore off) The pain meds the doc prescribed weren't helping. I called the office, staff spoke to the doc right away, then asked if I could bring my son back. I took him back in.. 15 mins later we were leaving and my son was smiling again. Leaving with a new script for better pain meds. I even asked if I owed anymore money and the doc said "oh no". I highly recommend them for oral surgery! They're all aces in my book! read more

The billing lady is extremely rude and snotty. They made my husband wait 30 minutes for a piece of paper just stating the charges and he had to go to work. I spoke with the "billing" lady and she kept making smart comments to me and trying to put the blame on my husband for them not telling us all the charges at the time of the visit and we received a bill in the mail. I recommend never going to this place, they have maybe 5 people that work there and most of them are very unprofessional and snotty! read more

Stay away from these folks!!! They're nothing but crooks. They herd you in and out like cattle and they keep charging you extra after they tell you what it's going to cost!! read more

Dr. McDonough at the Bowling Green office was fantastic. I told him I had some anxiety about my oral surgery and he did a great job talking me through what he was going to do. He was very personable and made me feel at ease. He thoroughly explained what he was going to do and once he inserted the IV he explained exactly what he was pushing through it, which helped me feel less anxious. I don't know why I waited so long to get this done..the entire staff was friendly and made the experience as enjoyable as possible. I had an appointment the previous day at the Lima office to get x rays and have my teeth checked. Upon arrival to the Bowing Green office, they told me they did not get a copy of the x rays and I had to get new ones taken, which they said I would not be charged for. Very happy about that! read more

There was no heat in the building for both of my January visits. My consultation and x-rays were great. My second visit I felt like I was at the veterinarian. It was a race to see who could get the next customer. I've had dental work before, and the numbing process was never as rushed as it was at Aspen dental. Very painful and forceful. There are more comfortable processes of numbing, but this facility did not take the time. I ended up numbed up to my eyebrow on one side and needing re-numbed on the other. No eye shield was provided. The dentist leaned her belly in my face while doing the work. She pulled my face where she needed it and then requested I would turn I the same direction. (Not the doctor I think, but the assistant/cavity filler. The lead dentist was good just rushed) I'm not happy with the profiling of my fillings. I feel like they were rushed and now they are uncomfortable and need reworked. I will not be returning to Aspen Dental. My family members have had similar experiences and I will be moving them all. read more

The absolute WORST dental visit EVER!!!! I went in for a simple checkup which was to include a cleaning and X-rays. My appointment was for 10:30. I went for x-rays at 11:10 and then was put in a pod and left. Nothing was ever done after x-rays. I finally got my fill of them at 11:45 and left. The people that I interacted with were very nice, both of them. I do realize this is a dental mill type place and understand that it's not the same as a private practice. All I overheard in there was sell, sell, sell. It's very high pressure! You'll never see me there again and if you're smart you won't visit either!!! read more

Lack of walls or patient privacy. You can carry on conversations while in the dentist chair, between other patients during your visit. Appointments, are not solid, as they cancel at the last minute. Going back to a place that a patient is more than just revenue. Billing is a nightmare, they apologize, but its still not fixed! read more

I had an appointment in August, they called my dad months before (because i'm a minor) and told him they had to cancel because the dental hygienist had quit. My father had scheduled me another appointment because my wisdom teeth are coming in. They had an appointment for me today at 8:15, called my father and said that the dental hygienist had been in a car accident and would call him back. Called him around 10:18 this morning and told him that nobody can see me. Disrespectful and very rude. read more

Made an appointment for my husband. We are from out of town, just passing though Lima. He has a broken tooth and schedule an emergency extraction. Was given a time. Arrived on time only to be told " you must have called the 800 number we have no opening but will work you in" 2.5 hrs later he was told by the dentist ( after X-rays ) the dentist that does extractions isn't here today. Then they wanted him to pay for X-rays knowing we would not be back. We are truck drivers who gave up many miles of driving to make this appointment. It cost us $$$ and no help with the tooth. Avoid this place. People in the lobby were discussing how they had been to appointment and didn't receive the service they scheduled but had return appointment scheduled. read more

I will never go back. The dentist talked down to me and treated me like a child. The whole experience felt like a lecture and was very demeaning. She barely let me speak but the few times I tried to explain my discomfort, she brushed it off. She even had the audacity to tell me that I was wrong about where I was experiencing pain. She also came up with almost $3000 in dental work that I "needed". I went to my old dentist for a second opinion and the total for everything I actually need done is less than $200. Aspen Dental is a joke. I wouldn't recommend them to anyone. read more

Do Not go to Aspen dental. First, I made an appointment for an emergency extraction for my husband to which they got him in the next day. He goes to his appointment to have our credit check before being seen. He had dental insurance. After waiting for over an hour was sent home. I told him to call them to get his broken tooth out. They got him in. At the appointment, the dentist was told he does not have a spleen and will need antibotic's. The dentist didn't give the prescription and my husband became very sick. After missing three and half of work (unpaid) and going to family doctor. This extraction will end up costing us about $4500.00. To top everything they tried to charge my insurance. My husband is not on my insurance nor have I ever visit Aspen dental. So how did they get my information? VERY unprofessional!!!!!! read more

These people are totally different than Whole Health Dentistry. They are courteous, intelligent and I even got to talk to the dentist who is a very nice young man--A pleasure that I wasn't able to do at Whole Health, He was always too busy--At least that was what I was told. The assistant was extremely good to work with. Turned out I had a bone spur from previous extraction (rough treatment apparently) my words not from Aspens. If I decide to have it removed I will definetly go back to this office. read more

Stay as far away from this place as possible. They changed the price on my dentures three times. After two and half months and five office visits I walked out and contacted a local dentist. read more

A long story short, a botched root canal turned into a pulled tooth that has turned into a 2nd PERMANENT bridge that is also botched. Had to go back in to have the first one re glued cause it fell off before the 2nd one was made. Go tomorrow to have it cut off after 3 wks of inflammation and pain and an appt. cancelled by Aspen changed to a Sat. that wasn't on the books when I got there Sat. on then to be pushed another wk farther out with a wk of prednisone and pain medicine which caused depression anxiety and mood swings. I have had all I can take of Aspen Dental. Can't wait to see what they mess up tomorrow!!! Mind you it is 30 miles away also!!!!!! read more