First, let me start with a good, providers are great with care. But the bad is the business practices. They charge a 3% for any credit card transaction. And it was recommended. I complete PRP a plasma type treatment. But I had to pay out-of-pocket despite confirmation by them that my insurance would cover the procedure. I am having to pay $1700 for a procedure. My insurance covers and will have to seek reimbursement for my insurance company. But they are filing all of the paperwork for my co-pay and the other injections I need. None of it makes sense based on their poor business practices I would not recommend this office because they are just going to nickel and dime you. read more

Dr Carr is awesome. He's to the point, gives you the tea straight up with no bullshit. Everyone on staff is very professional and nice. None of them try to sugar coat anything but they treat you like you in need of care. They give you what you need without trying to go overboard to pad their pockets. Regardless of the reason you would need an orthopedic Doctor, call these guys and ask for Dr Carr. read more

OrthoArizona - Surgeons Near Me - Chandler, Arizona

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From the moment you walk in it is easy to see that OrthoArizona is an outstanding provider! Efficient, thorough, caring and the entire staff connect with patients so well! It is obvious they strive for excellence in every area of patient care! Dr Hartzler performed my knee replacement surgery August 2026 and five weeks later, I am driving, teaching, doing GREAT. He loves what he does, it shows and he takes time to really get to know you and your situation. Kristen Bilstad, his assistant was always available throughout the process. The Specialty Hospital for the surgery itself was great also. The staff is energetic, dedicated and caring. I even got a Get Well card in the mail! The PT at Chandler office, Scott Campbell is the very best physical therapist I have ever had, always enjoy going there. I have made significant progress each day, can't say enough good about Ortho Arizona! Kind regards, Carolyn Perkins read more

These guys have gotten way too big and bureaucratic. Avoid and find a better run smaller ortho practice. I went to their Instant Ortho twice with severe back pain. They finally ordered an MRI, which showed I had a fractured back. But nobody called to inform me and I had to fight for two days to get the results myself. By the time I did get the results, I'd done far more damage to my back through PT and chiropractic (as evidenced by a second MRI 5 days later) requiring far more extensive surgery than the original MRI called for. (Four days in hospital and 18 weeks so far in recovery care including back brace and PT....more than $10K in out of pocket so far) I filed a complaint with management and asked that they simply credit back the useless MRI cost (which cost me $300 out of pocket) and they refused, saying the MRI was needed. Will NEVER go back to this practice and absolutely do not recommend. read more

I have been trying to get my son scheduled for physical therapy for 3 weeks. We leave message, talk to the call center and have not received any call backs. He's been going to therapy at the Chandler office for an ACL repair for almost 8 months. I've requested his files so we can go somewhere else. What a nightmare. read more

CAUTION!!! Questionable Business Practices. Provider care is good but not worth the aggravation of ongoing billing issues and fictitious insurance charges. BBB Rating: F Not BBB Accredited 16 complaints filed against the business 14 complaints reportedly unanswered by the company according to the BBB profile. read more

HORRIBLE PRACTICE...4 phone calls, voicemails and no one calls back. RIDICULOUS....i got told they are very busy! FIND ANOTHER PRACTICE. this place is a corporate mess, They don't care about patients and no one is every available to discuss issues. read more

Lindsay Ward made my visit as painless as possible!! Shannon (who works up front) was also pretty awesome!!

The 3% surcharge for using a credit card is the worse. A large company such as OrthoAz should be ashamed. Also, paying cash they don't even have the resources to make change. read more

Dr. Feng is a great surgeon. Knows exactly what is needed and gets it done. Had left TKR and after 2 weeks or so, ready to get right one done. Back to regular activities almost immediately, beautiful incision, great follow-up care. Highly recommend him to all needing his specialties. read more

I had a great experience at OrthoArizona for my cortisone shot. I was seen very close to my appointment time, which was a pleasant surprise since that's not always the case at medical offices. I met with Shane Ewalt, who was incredibly positive, upbeat, and a great listener. He really took the time to understand my issue and explain my injury in a way that helped me better understand what it will take to recover. Shane gave me treatment options, and I chose to move forward with the cortisone shot -- which he was able to administer right away, saving me from having to book another appointment. The procedure itself went smoothly, and Shane did a fantastic job talking me through each step and making me feel comfortable. While I hope I won't need to return, if I do -- or if someone I know needs orthopedic care -- I would absolutely recommend this location and Shane Ewalt. read more

This review is for Dr. Carr at the Chandler Village Ortho office. Second time seeing him for trigger finger and can't say anything negative about my experience. He explained what and how trigger finger is and works and he explained how to remedy it. We opted for initial injections, wait for six weeks and then determine next steps if still having issues. Saw him today for the second visit and although I'm about 80% there, we opted for another set of injections (both ring fingers are affected). Will wait six more weeks and see how this goes and next step would be a simple procedure to permanently fix the issue. Have complete faith in Dr. Carr and his care for me! Highly recommend him for hand issues! read more

This company's practices have been deeply concerning. In my experience, their billing system is unnecessarily complex and lacks transparency, making it difficult to understand what is actually owed. It feels structured in a way that leaves patients confused rather than informed. For a brief 15-minute procedure, the insurance payout exceeded $30,000, yet we continue to be pursued for an out-of-pocket balance that appears significantly inflated. The way the procedure was coded has directly impacted our financial responsibility, and despite repeated attempts, we have been unable to speak with anyone accountable for those coding decisions or to receive a clear, satisfactory explanation. The lack of communication and accountability has made this an incredibly frustrating and ongoing situation. Based on our experience, I would strongly encourage others to carefully consider alternative providers. read more

They made me wait 2 hours to be seen which was grossly unprofessional . The Dr was not attentive when he finally came in and rushed through everything and kept asking if there was anything else when he didn't help in the first place. Do not recommend. read more

Excellent medical assessment and treatments by Dr. Shelden Martin. Professional staff from scheduling through on-site imaging and checkout.

This practice looked and functioned more like a train station during the rush hour. Providers did not seem to care much about the patient: no follow up, no prescription refills without many phone calls ending in a voicemail attended by medical students. They request MRI, etc in their system and never follow up on the order with the imaging provider or the patient. Making quick money seemed to be the only incentive for this practice. I certainly would not recommend it to anyone because the ultimate healing expectation can never be reached with these providers without a lot of waiting and pain. read more

I went there 5 weeks ago. I was suppose to hear from their gel person for an appt. with a knee shot. since I hadnt heard I called there 3 different times to talk to someone about the appt. all 3 times I had to leave a msg. Never a call back. Need less to say I have gone else where. The worst place. They are so big that no one cares or follows up. save yourself from having pain with your knees and can't get any help. Healthcare is terrible here. read more

The doctor refused to see me for ligament pain around my knee because I have a knee replacement. Which is his prerogative. But why did the front desk make me an appointment with him knowing I'd had knee replacement AND my surgery date several years ago?!! Very incompetent office. Will not go back! read more

Saw Dr Steven's over a month ago and was told I would be contacted by staff to schedule surgery. I have not heard back from anyone. I've left multiple messages with the PA and have not received a call back. I have also contacted scheduling who in turn left messages with surgery scheduling and no call back. Maybe I should just find another surgeon. Absolutely ridiculous the low level of care. read more

I have been use this Dr. Rammels office for orthoarizona. And it seems okay for barely getting seen. Then I did a test shots with them at a surgical center in Scottsdale AZ desert 10117 n Scottsdale Rd. Then the painfulness of it when I called in for after care got hung up on, 2md time I called back in they seems really indifferent about helping me. Did not ask for call back. I insisted they call back for my Dr. Never got a call back. 3rd time calling back in got lady who would not give phone number to get to specific location Dr. Then dumped to main IVR. they sure do not care about the patients. No I wouldn't ever recommend orthoarizona. read more

Came in from a Dr. referral from same company. Had the displeasure of having "cass" help us. She was unprofessional and did not give us her attention. ( she was talking with other patients and then said "ok back to you" in a snotty tone. So in the end she told us there was no appointments available for us. Thank you cass. If the office help is rude imagine what the actual staff is like . No ... don't go here !!! read more

It is all about the Benjamins. Avoid this organization. My wife had her wrist operated on by a doctor who rushed through appointments and after five appointments, including two by his PAC, didn't want to see her anymore. OrthArizona makes you put down money up front before an operation, rather than going through insurance as is common practice. We then had to make several calls to get our overpayments reimbursed. The therapist we visited at the Pima office created a splint that was painful. The one at High street seemed indifferent to her pain and after a while told her she was done, even though she had not achieved anything close to full use of her wrist. There was also a lack of communication within the organization, with the doctor telling us one thing and a radiologist technician doing what the doctor told my wife not to do. Yes there are a number of really good doctors associated with OrthoArizona and hers was a highly skilled wrist surgeon, which is what attracted us to him. My wife is now looking for another therapist outside of OrthoArizona and is trying to get a copy of the doctor's orders. They don't seem to want her to have that. She is also looking for an orthopedist to deal with the pain. read more

I ind the staff to be knowledgeable however, I think there could be a little more time spent with patient to help put them at ease as it pertains to an individual's condition. Although there may be a lot of repetition of the types of injuries but everyone is an individual and should be dealt with accordingly. It is important to take time ensuring the patient understands what is happening to their body and what if anything, can be done to correct the condition. read more

Showed up at 915a for a 930a appointment. Was not called back for x-rays until after 1040a, which were not needed because I already did an ultrasound 2 weeks ago. Then Dr. Shelden Martin proceeded to tell me that Baker's cysts are not painful. Even though this problem has been going on for a year, and has been getting worse and more painful. When I got up to leave, he then labeled me as being angry. His schedule was open the soonest, so I took the appointment. I am going to an office with knowledgeable doctors who don't hide behind a board certification to dismiss patients. Nobody has time or energy for this treatment, especially when you know your body better than anyone else. read more

OrthoArizona - Surgeons Near Me - Chandler, Arizona

Oh my gosh... If you've got time to waste, this is your place! 1 hour and 5 minutes AFTER the scheduled appt we are called back. When we checked in, there was no communication to us indicating the dr was late. After about 45 mins waiting, I go up and ask the front desk when I'm next. "Yeah, it looks like he's running behind. There are 2 other people to be seen before you." A heads up when we checked in would have been too much common courtesy, I guess. Finally called back and taken to a room where we wait another 5-6 minutes for the doctor. He comes in, ZERO APOLOGY for running late. Maybe met with us 3-5 minutes. He was completely arrogant and you could tell he did not want to be bothered. What a shame. read more

Had appt with Dr Frankel today and he was a big help with my hand pain. But the real star at the Chandler Village office is Patient Service Representative Ken S., at the front desk check-out. He is a very positive person. He is personable and pleasant and really knows what he's doing. He makes what is often a difficult visit into a more pleasant experience. He deserves recognition for his positive work ethic. read more

Did a walk-in today due to severe neck pain and saw Kristie Nelson, PA, who was fast and efficient, and I felt like she really listened to me about my pain. She provided me with several options that will bring relief. I'm so grateful for Kristie. Brings back my faith in humanity! Trudy Buel read more

I truly appreciate Dr Myo and his staff. This is an amazing practice. I found them my literal accident when I cut my finger almost off. Dr Myo and his PA, Sarah, were fantastic. Dr Myo completed a very complicated reattachment surgery for me. I am grateful. He also just performed carpal and cubital tunnel release on the same arm. The MA in this office are all true gems of people. They are all so positive, kind and supportive. Dr Myo is not one that is full of words, but he doesn't need to be. He is a genius when it come to this work (in my opinion). I would trust him and all of his staff with your care. read more

Long wait times for the dr. and Dr Abilgaard is dismissive and forgetful. He did not remember telling me two months ago I needed surgery. I went today to schedule surgery and he told me there is no surgery for me and he did not say that. Basically told me the pain I've been in all year is normal and only physical therapy will help when I've been in physical therapy almost all year at other locations and two months at this office. read more

I recommend never going to see Dr. Hartzler. I first saw the MA, who didn't even take my vitals. She wanted to know what the problem was so she could get some x-rays. When I told her the issue, she stated that I could only do two because of insurance issues. This is not true. She didn't know which ones to do. I said the doctor should decide. He came in and didn't do a full exam. He was going to get x-rays even though he hadn't totally examined me. It was about which two he could do. It was not about what was wrong with me. He was very dismissive. He didn't get the whole story. He interrupted me. It was a waste of time and money. Biggest cattle drive in the west. Stay away!!!!!!! read more

Made appointment online regarding both Duputryns Contracture and a strange painful lump in my ring finger. Dr. S. Evans evaluated and thought it would be wise to needle aspirate the lump. As he injected near it I had a verbal reaction and shuddered slightly as it hurt and stung quite badly. He stopped, chastised me for my "exaggerated response", telling me that this is NOT a painful procedure. Then he asked his nurse to just book me for general surgery (including anesthesia)...like he simply couldn't deal with me. On leaving I paid my bill in full ($450+ for 2 xrays and 15 minutes with Doctor), as I'm uninsured, and two weeks later received ANOTHER bill for an additional $35 without any details or explanation. I've called twice to see what the additional bill is for and received no return call. Tip: please don't tell patients that they're not in pain. It's not useful, kind, or accurate. read more

OrthoArizona - Surgeons Near Me - Chandler, Arizona

This place is a crap show! The front desk people are incompetent. Waited an hour and twenty minutes because of repeated paperwork issues. Paperwork and payment details are far more important than the patient. read more

Been here for 3 appointments and every single time i'm stuck waiting for over an hour. My first appointment I waited an hour and a half before anyone saw me. Definitely not coming back next time. read more

I had spinal surgery with Dr. Behrend in early May. I had been going to another facility for a year and all they did was injection after injection never referring me to a surgeon. Was told they saw nothing that would be causing the severe pain I was having which put my life on hold for over a year. I could not do anything due to pain, and injections did nothing. My first visit with Dr. Behrend he came he looked at all of my films and came in and said he knew exactly what needed to be done. So surgery was scheduled and was a SUCCESS. I immediately noticed the pain I was having prior was gone only surgical pain remained. Now it is end of June and I am well on my way to getting back to myself again. I am so thankful to him. Also, Micaela who assisted was great as well, she came to see me everyday while I was in the hospital. Since my surgery I have been seeing PA Camilla and she has also been awesome. I cannot say enough great things about my experience. Thank You for give me my life back :) read more

Don't waste your time and day here. I'm a new patient, fill out my paperwork in advance. Waited 1 hr 45mins and walked out. Totally unacceptable that you should wait that long just to see a doctor. read more

My husband hurt his hand and we made an appointment as it didn't seem to be getting better. The office was able to get us in within 3 days. There was a little bit of a wait when we arrived because there was an issue with their X-ray machine but they were completely apologetic about it. When we did see Dr Frankel he was able to explain everything in laymen's terms. And resolved any concerns we had about a possible fracture. I would definitely recommend the office as well as Dr Frankel. read more

I recently required a documented opinion from a licensed spinal surgeon in order for insurance to approve a medical procedure. Yes, I know that sounds strange. Despite my medical care team including 10+ doctors and specialists, I did not have an orthopedic surgeon or a spinal surgeon who could evaluate and provide this professional opinion for my insurance company. Ortho Arizona was fantastic from the start. When I made the appointment they validated that Dr. Williams would be able to see me and provide the necessary documentation in real time as long as he deemed it appropriate. When we arrived at the office I was impressed with the waiting room set up, but more so with the kindness of the staff who went out of their way open doors for my wheelchair and help speed up my sign in so I could get started as quickly as possible. That's when we met Dr. Williams' MA, Jireh. She was the best medical assistant I have ever met - not only did she take my initial history, she was also incredibly kind, compassionate and she anticipated exactly what the doctor would need and want to do. If I was hiring, I would give this young lady a job every day of the week and twice on Sunday. Dr. Williams was absolutely phenomenal - his no BS attitude coupled with compassion and clearly in depth knowledge of his specialty made him a joy to work with. He had a nice banter with his MA and it was a warm, happy environment vs a cold, sterile one. I would go to this office for any ortho issue! My impression of Dr. Williams (spine only) and his MA lead me to believe that the rest of the office is of a similar mindset, which I highly recommend!! read more

I have been taking my high school athlete to OA for the past 5 years. He had quite the growth spurt a few years ago that caused major issues with his body while playing sports. The doctors and staff at OA have been on this journey with us as we are now in his senior year of high school. We always felt we were in the best hands and with people that truly cared about getting the best results for our son. HIGHLY recommend Dr. Worthington. read more

DO NOT USE THIS Facility. Communication is horrible. I saw Dr. Schmidt and then had an MRI and CT scan on May 5th. As of May 19th nothing is posted on my patient portal with results of the tests or DR notes. They tried to call me when I was out of town and didn't have cell service. I notified them by email. Dr. Schmidt left me a message that I would have to make an appointment to get any answers. I called wrote and went into the office. This morning I was supposed to receive a call at 7:45 am. I waited by the phone and did not receive a call. I understand a doctor having a busy schedule but this office has NO regard for a patient's time at all. read more

I see Dr Evans every so often for a thumb injury. He expertly provides a cordosone shot and I'm good to go. The last one was good for 22 months. He is extremely nice, knowledgeable, and professional. The office did a good job of ensuring safety during the COVID19 threat. read more

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