You want to talk about going above and beyond? I purchased my mattress and adjustable cal king bed with associate Susie in 2016. (Almost 10 years ago) During a recent move the remote was lost. I was having difficulty finding a replacement and as a last resort called Susie at Ortho who made calls and made it happen. My rating read more

We had such a great experience at this store 2 years ago when purchasing a mattress for our guest room that we decided to come back here to purchase split King adjustable bases because our old ones gave out on us after 13 years. Sue-Z couldn't have given us better service, she is amazing! She was extremely knowledgeable about all of the bases they had there and we picked the best time to purchase them because they had a great sale! We decided to look at mattresses too and her knowledge was impeccable on those as well. We had already checked out a couple of other places just for comparison and the prices were absolutely the best here so between the great value for our money and the excellent service we received from Sue-Z, we will definitely purchase from them with any future bed or mattress needs. No need to go elsewhere! read more

Suzie was great! We came here to shop different mattress options. She showed us around and eventually pointed us towards the Ortho mattress brand. We wanted a king size and ended up settling with a medium firmness. The nice part is they took our old mattress and delivered our new one. We got a frame on Amazon and boom! We are very happy with our new bed! I definitely recommend this bed. read more

Ortho Mattress - Mattresses Near Me - Ventura, California

worked with Andy to find the best bed option for our Primary bedroom. He was very knowledgeable and helpful.

OMG! The best mattresses!!! My husband and I absolutely LOVE this mattress store! From the moment we stepped foot in here we felt like we were treated like family. We came in yesterday and met Sue-Z the store manager and she gave us the luxury tour of all the mattresses on the floor. We had so much fun testing out all the beds. Sue-Z was so wonderful! She has the best personality and super amazing at customer service. Really made our experience in this store great! Thank you Sue-Z!!!! We really appreciate her kindness and sense of humor. Andy was also here in the store, he's the regional. They were both so friendly. We needed the mattress set delivered in a couple of weeks and scheduled it with Sue-Z and it wasn't a problem at all. We also ordered two of their pillows! Must haves! Anyways, it took us a while, laying on all the beds, but we finally decided on a mattress that we both loved and asked for box springs too. The entire experience was a pleasure. The next day we went out and purchased a bed frame and realized we didn't need the box springs so we came back today to let Sue-Z know that we didn't need the box springs and she was very happy to help us, and give us a refund for the box springs. We saved hundreds and were very pleased with her exceptional customer service. Whoever gave her a one - star review must not have come in to the store at all. Because there's no way she would have been rude, I watched her interactions with every customer and every time she was exceptional. And there's no way she would be rude to a person from the deaf community. I have problems hearing as does my husband and she was amazing to us even though I had to ask her what she said several times. She was jovial, courteous, caring, understanding and wanted us to feel at ease. We will always refer our friends to this store. She's amazing and this store is amazing! Great prices!!!! Amazing beds!!!! Great air conditioning! I could take a Siesta here every day!!!! A+++++++ Customer Service. read more

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I came in and was greeted by the sales person (Suzy) right away. She showed me the mattresses that aligned with my request, I laid on all of them multiple times and ultimately decided. It was delivered as planned and we've slept happily ever after! We love the bed so much, we are contemplating a second one for our spare guest bedroom! read more

If you want excellent customer service, an extremely knowledgeable mattress professional, and a great mattress delivered on-time as promised -- go see Sue-Z Tatum at Ortho Mattress. Sue-Z helped us select the perfect mattress for our elderly parents who couldn't do the shopping themselves. Two days later, the new mattress and box spring were delivered on-time to their home and the old ones were removed. Our parents are incredibly pleased with their new mattress. Helping them sleep better and feel better is wonderful. Thank you, Sue-Z ! read more

Great experience! Sue-Z was amazing and so helpful. We are so pleased with our purchase and will recommend Ortho Mattress to our family and friends. read more

My husband and I are return customers here. Sue-Z has great customer service & made sure we got the best deal and the mattress that fit our lifestyle. So excited to get our new setup with an adjustable base bed! I'd recommend visiting here before buying any bed online- you can try out different comfort levels and it's probably going to be less expensive (was for us!). read more

Exceptional service!!!!! I shopped around for a mattress for 2 months, had to have laid on at least 50 before I made my final choice. I initially came in and saw Sue, then went back a month later and purchased with Andy. Both are very knowledgeable on their inventory. They do not push to purchase with them and that's what I really loved. Highly recommend! read more

Ortho Mattress - Doctor Preferred Westbourne 2 Plush King size mattress - Mattresses Near Me - Ventura, California

Outstanding experience! We were somewhat desperate after purchasing a Sleep Numbers bed 9/15/22. It was so uncomfortable I hadn't slept good for 15 nights. I told my husband I couldn't sleep on it another night and since we let them haul off our old mattress we had nothing. We went to Ortho mattress right when they opened and Andy was so helpful and honest. He is very knowledgeable about mattresses and sleep positions. We got so lucky they had a Stearns and Foster floor model for sale and Andy got it delivered next day for free. Last night we must of slept like babies, blankets and sheets were pretty much perfectly in place and not twisted all over the place like they have been, I barely did anything to make the bed . Now we have to deal with Sleep Numbers so called hassle free return service (lies). The last 15 days taught me that sleep is so important and a good quality mattress will help with that. I was super close to buying a box mattress online but after lots of research a few are starting to get sued due to fiberglass and cheap toxic glues used to glue foam layers. Do your research or go to Ortho Mattress first. Avoid all the trends and get yourself a solid quality mattress. Thank you so much Ortho Mattress, we are so great full for the quality mattress, excellent customer service, and knowledge. read more

Who knew you could have so much fun buying a mattress?!? This is the third mattress I have bought from ortho in the past 10 years. I came back because I have never felt pressured, the staff is very knowledgeable and helpful, and it's not an over-the-top a bunch of crazy bells and whistles mattress stores, it's just a good old friendly mattress store, and has what I need. I don't need to lay on a self-adjusting bed that costs $10k+ either. I went in because in the past five years I have suffered some major health setbacks and i decided i needed an adjustable bed to raise my feet and head. I called and they said they had some so I went to check them out. I was there on a Friday and a super sweet young guy named Tom took the time to answer all of our questions and watched me lay on all of the beds I was interested in multiple times. I lost track of time and had to leave because it was time for me to get my kids but he never pressured me into making a purchase and I promised I would come back... I went back a few days later and he wasn't there but the manager, SueZ was there and boy is she a crack up! I told her I knew exactly what I wanted, how Tom had helped me previously, and that I was in a hurry because again I was on my way to pick up my kids. She made it happen for me in record time. Friendly, knowledgeable, efficient. That's how I would sum up this mattress store. Give them a chance, you won't be disappointed. read more

Extremely disappointed with the service my sister and I received. I am a previous customer from 2020. So is my Mother in Law of 15+ years ago! Previously, we had a great experience buying our mattress here. When my sister began looking for a mattress, we recommended her to Ortho Mattress in Ventura. My sister is from the deaf community. She is legally disabled. However, in spite of that, she is very independent and does not have problems making purchases. Yesterday, I received a FaceTime call from my sister, who told me the person at the store was having a hard time understanding her. SueZ was extremely rude. When my sister first got there she felt pushed away un welcomed . if you are familiar with the deaf community they are extremely well with reading and observing people vibe, gestures, body language etc. My sister usually writes things out on paper or on her phone to communicate with people. My sister was confused about why the lady "helping" her could not understand what she was writing down. Well unfortunately SueZ was being extremely rude, making my sister feel like her business was not welcomed. I continued to tell her what my sister was looking for SueZ said " ugh this is so frustrating and difficult this is to much for me " all this writing back and for is overwhelming to much" I don't understand why she is allowed to go places without someone" that was uncalled for I respond after she was done complaining about my sister I said " how do you think she feels?" "My sister is very independent and capable of going places because most place take their time to communicate with her being deaf". " and if they are unable to communicate my sister reaches out to me, that's why I am here". I then continued to try to speak with the the lady through Facetime while my sister was in the store. She refused to speak over Facetime still. Her tone of voice was extremely rude and it seemed like she could not be bothered to help. My sister was an inconvenience to her. First of all, how dare this able hearing and speaking person say this to me. I have not 1, but 2 hearing and speaking impaired siblings, as well as nieces and nephews who are also non-hearing/speaking. How dare she try to suggest that a disabled person should require to have a translator with them to do everyday normal things, such as shopping. Not only that, but how rude and unkind of her to tell me that she can't understand and did not want to even try to communicate with her. If only she knew what it's like for mute and deaf people everyday. I did not have the heart in me to tell my sister how rude and awful this lady was being at the time. So despite how awful she treated my sister and I, my sister went ahead and made the purchase. I am only writing this because this is blatant example of discrimination against disabled persons and unethical conduct. It may even be in violation of the ADA. We will be filing a complaint with the BBB. read more

We've had our Beautyrest mattress for approximately 12 days and I am loving it! I like a firm mattress and had a Tempurpedic prior. I went with a hybrid mattress this time. It took a couple of days for me to adjust, but now I am sleeping wonderfully. The buying process was great, too. Sue-Z was very helpful and we ended up with the perfect mattress. My husband and I really enjoyed the purchasing experience. read more

I hadn't purchased a mattress in 10 years, Sue-Z, was incredibly helpful, professional and efficient. I would gladly recommend her to anybody. Great experience!!! read more

Great personable service, unsatisfactory product. A month after purchase, the bed had a noticable low spot where I slept. After three months, I went to the local store for a warrantee adjustment. The salesperson (the guy I bought the mattress from, moved on) asked me if I had rotated the mattress every two weeks, really? Every two weeks. Well, I had not been told that. And Since it only has a pillow top on one side, I could only rotate it with the same side up. so not sure how much that would help. Well, Ortho has that great 10 year warrantee. So, I filed a claim. They sent out a guy to do an evaluation. He took pictures of a line pulled taunt across the mattress and cardboard tubes (think cement post forms) with a line every 1/2 inch. Turns out it has a half inch dip (with no weight on it). Well, to have a defect, it has to have 1.5 inch. The bed also slopes. When I am in the bed, I am sure it has a 1.5 inch depression. Needless to say, Ortho says nothing wrong with the mattress. Turns out, A good friend of mine, went through the same process with Ortho. So, I am out about $2000. I have pruchased atleast four or five matresses (I'm 50, 200 pounds & an engineer). Never had this problem before. Purchased pillow tops, but perhaps not this soft before, nor this brand (but usually out of a furniture store. So, hmmm, buyer beware.) read more

Sue-Z was AMAZING! It was literally my first time ever purchasing a mattress and I had no idea what I was doing. She asked all the right questions and even gave me the best suggestions with my price limit. Throughout the whole process her energy just made everything 100x better. I will and have already recommended this place to my family and friends. I highly recommend this place to ANYONE reading this comment right now questioning if this place is the right place. IT IS! read more

Mike was the bomb! My girls and I went in there looking for a mattress. Mike was ready and on deck to answer all of our questions. We walked out of there with our pockets lighter and a huge smile on our face. Mike is worth the effort I'm traveling to ortho mattress in Ventura. Just a word of caution he says he works in Santa Barbara normally. But my girls and I we would ride up to Santa Barbara with business with Mike! You Rock Mike! read more

Ortho Mattress - Mattresses Near Me - Ventura, California

Mike was AMAZING!!!! My boyfriend and I are in the process of moving and as stressful as that is already, the process of finding the right mattress without getting scammed made me so anxious. We had gone to Sit n Sleep and Ashley's Furniture before going here and wasted our time at both places. Although Mike is a salesman, he really made us comfortable from the start and was never pushy or overbearing about a thing. If you want to know what mattress fits you best, you must see Mike. He has all the knowledge about mattresses as he said he's been doing this for over 20+ years....he knows how they're made, the longevity of each matter, what kind of bed frame should go with each type of mattress, the whole nine yards. All of his knowledge definitely helped us picked the perfect mattress. That perfect mattress was unfortunately out of our price range, but Mike made it happen and gave us an awesome deal! For those in the Ventura County area, I highly recommend not wasting your time anywhere else and going straight to Ortho Mattress. Thanks Mike for all your help! I'm looking forward to getting our new bed this weekend. read more

I saw their previous reviews and they totally deserve it. I wanted a bed that is cooler and that's exactly what I got. Andy let me look at different mattresses and was not pushy at all. He let me take my time. I ordered my dream mattress and can't wait to get it. The price is right too. Met Suzy and she is the bomb. I Recommend if you need a mattress go here. read more

This is the place to go if you want excellent service and staff who is knowledgeable on all mattresses. This is the first mattress I've purchased from a store and it was a great experience. Sue-Z was absolutely amazing!! She made me feel welcome and comfortable. Her knowledge on mattresses was fantastic. She knew exactly which beds were what I was looking for. The process was smooth and seamless. The delivery was so wonderful to not have to worry about disposing of your current mattress / box spring. I absolutely love my bed! :) read more

Wow! Wow! Sue-Z & Mike were INCREDIBLE!!! EXCEPTIONAL customer service, genuine assistance in getting a GREAT deal!!! Need more people like these two in the customer service industry! They went ABOVE & BEYOND to make me happy! Not only is Ortho a quality business but they know how to attract the best employees! Thank you so much Sue-Z and Mike for the no hassle, ease of purchase and great deal!! read more

Great!!! Go talk to Sue-Z in Ventura! She not only completely knows every mattress, but also will give you the hookup! Thanks Sue-Z!!!

Well we spent Christmas money and got a new mattress. The first one was defective and after 30 days they replaced it. Claiming we would have to pay for the inspection and freight charges. We argued them out of that. The second one isn't much better and the memory foam on the top has ahlzheimers and doesn't go back to flat. If we complain this time they will charge us for the inspection and delivery etc. what a horrible warranty and customer service. On top of that the $ 1000 mattress is poor quality with defective foam. I will NEVER buy an ortho mattress ever again. read more

I needed a new bed, my roommate recommended I try Ortho. My sales person Andy was awesome, very patient with me, and explained to me all the different types of beds that would be better for me. No pressure which I appreciated. I feel great about my purchase today! Sue-Z the Manager very helpful too.. Great Experience!... read more

Sue-Z was incredible in helping us find a new mattress. We shopped around the county for several weeks before making the return to Ortho to lock in a great mattress at such a great deal. She never oversold anything and was honest about the selections available to us from the start. She was very professional and answered every question we had in great detail. read more

I am a returning customer of ortho mattress, I was looking for a mattress for my sons room. I was unsure about purchasing a mattress at this time due to Covid-19 & safety precautions but the minute we walked in SueZ made my husband & I feel welcome & helped us out. She was amazing! We were in & out with the mattress that we wanted faster then I thought. I would highly recommend Ortho mattress & ask for Sue Z she will help you out! read more

How can buying a mattress be enjoyable? The answer is Sue-Z! Yes, that's right! No high pressure sales techniques, no pointing us to the highest priced items. There for us when we had questions but otherwise she was is the background. Great personality and sense of humor. The mattress prices are really good.... there was a big sale and some (most) were 50% off. We got a beautiful queen sized pillow-top for our guest room, just one problem.... our guests won't want to leave! Thank you Sue-Z for your expertise and professionalism! read more

I am moving out soon and had to go buy a mattress. As soon as I walked in I was welcomed by Mike who was nothing but such a nice person to work with. He spent a good amount of time with me and even stayed after hours just to make sure I'll get exactly what I need. I told him all about my back problems and he went out of his way to explain and educate me about certain mattresses. I ended up buying a mattress and I'm so happy with it. Thank you Mike for such a great experience and a wonderful customer service! :) read more

I bought a bed from Ortho 2 months ago and my body continued to ache. I could feel all the pressure points: hip and shoulders too much. It got to the point where it was hard to sleep at night. I went back to the shop to get a refund but instead I got a better bed. Sue-Z took is compassionate woman that took the time to get me a bed my body deserved. Thank you Ortho! read more

Came in on a Thursday for a new mattress. We were immediately greeted by Andy, who informed us of the different models and types of mattresses that they had on display. He was helpful and immediately helped us narrow down our choices, thoroughly explained the various features of each model, all while taking our preferences into account. We purchased our new mattress the same day, and it was delivered promptly the following day, within the specified time frames! We had previously put off purchasing a new mattress because we thought it would be a hassle to coordinate schedules to pick one out, wait for a delivery, etc. but Andy and the Ortho Mattress delivery team made it so convenient for us! read more

Professional environment, clean store, and friendly staff. Sue-Z was more than helpful while assisting me in finding a comfortable pillow for my neck. She brought out all sorts of options, and waited patiently while I tried them all out until making a final decision. Would recommend! read more

Amazing service and amazing prices had an excellent time talking to Sue-Z and had great information given. Thanks you Sue-Z read more

Sue-Z is the lady to see. She is super helpful & will go out of her way to make you the best deal possible. See Sue-Z you'll be glad you did, I sure am! I got the icomfort adjustable bed frame with the ortho avant calm breeze mattress. Their warranty is second to none. I shopped several other stores & this was the best price & combo. read more

Sue-Z was very helpful and knowledgeable about mattresses. She helped us narrow it down quickly. She also gave our daughter not one but two balloons after she let go of the first one. The prices are very good. read more

Really pleasant experience shopping for our new mattress. Sue Z was outstanding and very patient. Lots of mattresses on display and had to try most of them out, and was glad we did. Could have bought a new mattress on the internet, but wouldn't know how it felt until it came. Better to experience the pleasure of your purchase, and Ortho certainly has a larger inventory than the other stores we visited. I recommend trying before buying! read more

Sue-Z was super helpful! Our experience here couldn't be more opposite than our last mattress buying experience. The store is super clean, well organized & has a great selection. Sue-Z understood what we were looking for, and never pressured us or tried to up-sale. She went out of her way to be sure the mattress we chose was delivered as quickly as possible & that we got it ata great price. Thank you!! read more

Sue-Z was so friendly & very helpful. My husband and I found the perfect bed with a reasonable price! I'm so happy I came here. Thank you Sue-Z for all your help! read more

sue-z was so helpful helping us purchase a new mattress!

Sue Z was extremely helpful. She was pleasant and helped my elderly mother pick out a wonderful mattress. I would highly recommend ortho mattress. Sue Z is a asset to the business. I would definitely buy again from her. read more