tried to scam my boyfriends money as we gave them 25 bucks for gas and we only got 20 on the pump. and then told me to shut the fuck up when i told her to refund the 5 bucks, thanks nevaeh! this was a while back oops read more

I came here this evening to fill up and the attendants accused us of stealing someones gas. They then proceeded to try to make us pay for another customers gas. I stayed behind to try to rectify any mistake, even though it was solely their fault, but they werent helpful and very unprofessional. Their behavior could have easily lead me to an easy lawsuit against Chevron. This was on Saturday August 26th 2023 @ 8:30pm. The attendants were two middle aged latina women who were rude, tried to cover their mistakes, steal from their customers, etc. The gentleman I spoke with, the other affected party told me this: He paid $80 for gas but realized no gas actually came out as his tank was empty still. He went in to try to fix it and they only gave him a $50 credit. Apparently, that went to our pump after we put our credit card in and said that we stole his and Chevrons gas. We only pumped $9.32 before the pump stopped and one of the ladies came running out to yell at us. I tried working it out logistically, but the employees kept trying to power trip us and ended up running into the back room for some reason. Then they kept pulling BS tactics so I left. I venmo'd the gentleman as a gesture of kindness and told him good-luck. I am going to follow up with a formal complaint with corporate. If theyre not careful, Chevron could face a big lawsuit as this is illegal extortion, and gentleman said this actually wasnt the first time something like this happened at this location PS - this is a Chevron, not a Shell (maybe recent change) read more

Worst ever. It's a conserv station now Air pumps often broken. Illegal by the way Lines And of course the food is never available Busted hot dog machines for months They should close. They are just bad read more

We stopped by this gas station en route to Baja. Since there was a lot of traffic on the Camp Pendleton portion of the 5 south, I decided to fill up with gas here. The place is kept pretty clean. The restrooms were not disgusting to use, which is great for a gas station that was very busy that day. The selection of snacks and refreshments isn't bad here. The gas prices were comparable to the prices in LA county. Parking was not an issue either. They have a selection of wines, and they also have a dry cleaners attached. read more

Ortega Shell - Gas Stations Near Me - San Juan Capistrano, California

Needs new management. It's sad when you're a customer and people's skills don't recognize the customer is alway right .... By the way this is no longer a shell it's a Chevron read more

All the candy and chips they sell are OLD hi chew OLD. Rice krispy treat . OLD Pizza Gummy candy . OLD MONTHS past the expiration date read more

Ortega Shell - The hi chew that is atrociously expired - Gas Stations Near Me - San Juan Capistrano, California

I don't know who the lady is that restocks this gas station inside where you can buy snacks and goods, but she had the worst attitude when I asked her about iced coffee cups. I just asked her if there's any large cups because they looked like they were out and you would've think I asked her the most offensive question in the world. I asked her also if I could just use the soda cup as the coffee cup and she said no, you can't. So I ended up having to get a hot coffee on a hot day, and that's why I'm here to tell you to not get iced coffee here even if you are in a hurry. read more

This is a great location to have a pit stop. In fact, this is one of my pit stops on the way back to San Diego from Orange County (It's 22 miles away from the Aliso Creek Rest Area, if you're heading southbound on the 5 freeway). If duty calls during your drive, then this is a great place to stop because the bathrooms are clean. My first impression was that this place was the cleanest gas station that I've ever seen. The people are friendly and it seems like they stock up on those useful energy drinks for the long drive. Not once have I seen my favorite energy drink out of stock here. The gas station is open 24 hours, but I'm not sure about the dry cleaners or the other services they offer here since I've only been here late at night. This gas station is four-star quality. Very clean, well stocked and employ a friendly staff. read more

Ortega Shell - Gas Stations Near Me - San Juan Capistrano, California

Why is there always scammers at this gas station. Saying that they are stranded and don't have gas. The only way I see that being true is if you are on the side of the road. This has happened to me way to much, very unnerving being a lone young woman with randoms just coming up too you. read more

Conveniently located off the 5 and the 74, (south of the 73 toll road entrance.) Lots of pumps and clean indoor single restroom. It's got an indoor market that's pretty large and it's busy so I feel safe getting gas any time day or night unlike other gas locations. There is a lot of construction on the 74/Ortega Hwy, but the folks respect the "keep aisle clear" area, so you can turn into the station without issue. read more

What happened to customer service?! I stopped by here today on my way home from Irvine... bought a monster drink and some doritos... and I needed to use the restroom... Someone was already in the restroom so I waited outside patiently... well, I was doing the pee-pee dance a lil bit... but not too much... it would've prolly only gotten me 1-star on Dance Central... After a few minutes, the guy walked out of the restroom and it was an employee... all he tells me is "Sorry, the restrooms are closed for cleaning." And that was it... I was like, WTF? Really? I really have to use the restroom and that's all you're gonna tell me? Luckily, I was able to hold it till I got to Aliso Creek... but sh*t... if it wasn't illegal... I would've just golden showered his floor.. F*ck that sh*t! Anyways... still one of my fav places to stop on the drive... but damn, what the hell happened to customer service?! also, I think that froyo place is closed for good?! I haven't seen it open during any time of day (or night) that I've been here... read more

Food Market suck! Guy at front with an actitud, can speak clear! Sound like he just woke up! Make feel me unwelcome. Not buying anything ever. read more

Yes it's right off the freeway and it's fast and easy to get to. 12 pumps so you don't have to wait.... read more

disappointed that your trump flag kiosk in front of the gas station promotes the wrong messege. make better decisions with you business considering the diversity of transient guests that travel here daily. read more

Ridiculous! $60 for gas and I can't use your bathrooms! We have been driving for 4 hours and every gas station from Sd to Paso Robles we stopped at has a bathroom for us to use. read more

My son and I have been driving for hours from the Bay Area. We are I desperate need for a bathroom after trying three other gas stations. The person working here was unhelpful and rude when asked if he could recommend a bathroom near by since theirs we're not allowed for public use. read more

Just another place on my "Ode to Jim" gasoline tour. From the outside this place looks like a regular shell station, your typical seashell billboard, gas pumps galore but that is where the normalcy stops. Once you step inside the premises, it's as though Aladdin jumped your $*** and started singing A Whole New World. This place seems to dabble in everything there is to master. Need a lighter? Well they have em. Not only do they have lighters but they come in all shapes and sizes. One shaped like a gun, one shaped like a bullet, of course the standard lighter plus many other offering to choose from. I really lost count because I was overwhelmed but the number and selection of lighters. Most places would have a few of each. Well not the Ortega Shell, they have gross loads of every light possible. I don't smoke however after looking at the entire lighter selection, it is a strong possibility that I'm missing out on something. Need a little stuffed kitten toy for your child? Well I didn't either but I can guarantee that there is someone out there who does and if they need it Ortega Shell has it. Snack selection. Well I never knew that there were 15,000 different kind of packaged cinnamon snacks alone. If you're looking to satisfy your cinnamon craving, this is your place. Did I mention that they have basically a wine cellar. No, I'm not joking. Of course it's not a cellar but they have a rack set up in the back of the store that makes some wine shops jealous. What is better than picking up a lighter, a stuffed cat, a cinnamon snack and a bottle of wine? Of course, that would be getting your dry cleaning. Yep, they have that too!! So when you're wearing your favorite shirt and you burn a hole it in from the lighter, get $*** on it from the stuffed cat because I'm sure the cat has realistic qualities, stain it from all the cinnamon snacks or accidentally spill your wine, well you can take it off right there and get it cleaned! Hot DAMN!!! Oh yeah, they have other snacks and drinks too. read more

Busy place but staff is helpful and friendly. And the car wash is a good deal if you get the car wash app and pay only 21 for their best car wash option. That way you have unlimited car washes at one a day per car. The normal price is $6 for rinse off to $10 for the best wash option. For the price of two best wash options you can have the entire month of car washes a no brainer I don't know why everyone that uses that car wash do it. I guess just lazy or they don't know about it. Hence the reason I am mentioning it. The flower shop has some really nice flowers at a reasonable price at least for the small bunches of flowers in the water bucket but that's it there isn't much more except some roses. Not a full service flower shop. Place is right next to highway making it and an easy in and out. read more

One of the last places to stop for gas/bathroom/Corn Nuts before getting on that long stretch of nothing on your way south to San Diego. Reasonably large, clean, and modern facility. I don't know that I'd go out of my way to return, but let's face it, if you're on the 5 you're not taking the scenic route anyway, and it's right there off the highway. You could do worse, and probably have. read more

John is the best attendant ever! If I could adopt him as an extra grandpa, I would. He's so sweet. Also, the bathrooms here are SO CLEAN and the toilet paper is nice and plush! I normally dread having to pull off at a gas station en route to LA, but this was the most pleasant fill up and pee experience I have ever had. If you put "Ortega Shell" into your iPhone maps once you hit the Mission Viejo area, it'll pop up. Hooray for this discovery! read more

last minute stop on way home from san diego the location was great, just off of the freeway and onramp back on is very convenient. the service was good, line was short, offered a lot of pumps to prevent a build up of cars which is a plus. SIDE NOTE they do offer a dry cleaning service incase you are local, just something random inside the Shell. Over all it was a clean gas station, restrooms were clean, quick service, & and great location on and off of the free way onramp if you are just passing by or on the way home/ work. 5 stars read more

Well I understand that this unfortunate virus situation is happening, but that makes no excuse for the workers to be absolutely rude. I walked in asking to use the restroom, and the man working at the counter didn't give me a very nice response. He asked if I had eyes. He was so rude about it, and he could've just been nice and polite but instead he was rude and disrespected me. read more

"shift updating" means for 10 minute windows no one will assist you. They do this a few times a night and aren't polite when you notice it. Has made life tricky when I'm out of gas and in a hurry.... read more

The worst thing thing about this location is its location. Too overcrowded not enough parking. only gas station on Ortega east of the 5 freeway. can you have 7500 homes to the east just avoid it at best if you don't like lines but if you insist the cashier on the east side of the food mart is the best way to purchase items read more

Three of the pumps are broken there's a line out the door there's no one there to assist any of the customers. And based on my observation the pups of been broken for the last four days and talking to one of the service techs. Better off going to the gas station on Ortega and Antonio Parkway read more

This is the first time I've ever taken the time to write a bad review about any company. I took my Prius through their drive thru car wash and it ripped my Thule luggage box off my rack and tossed it onto my hood eventually landing in front of my car. No one came out, so I had to call them from my cell from inside the car as it continued to batter my car as it continued to toss the box around the car wash. The top and entire hood is severally scratched. When the manager finally came out he started out by blaming me for this happening he said "I shouldn't have done that". I told him I've been through a 100 drive thru car washed and never once had an issue. He then said" I should have read the sign and that I'm lucky I didn't break his machine". Not one single apology just blame, he didn't even offer to help me put it back on top. I told him I wanted an accident report and he said no that he had to call the owner. 2 hours later he calls to tell me the same thing and went into blaming me again. I told him that I will be going to yelp and social media to bring light to this issue; he then proceeded to yell at me. Guarantee this is not the first time he has had to deal with this issue, usually yelling is a good sign of guilt. What is crazy is that one of the employee's witnessed me drive up to pay and said nothing to me about the danger of having a rack with the box. As I was pulling away another customer stopped me and said the machine scratched his windshield a few months back and they told him it wasn't their problem as well. If you enjoy the condition of your car and are in search of a decent drive thru car wash please make sure to avoid this Shell gas station! I don't expect much from a gas station but this is outrageous. read more

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I live locally...waited in line, then told to step aside so attendant could ring up other customers....neither employee spoke English while I was there...I understand Spanish, but when I ask a question in English and both employees respond " no entiende." ...I have to draw the line.... Will NEVER go there again...FYI...gas is more expensive in San Juan...fill up in San Clemente or Mission Viejo.... read more

A great station. This is a massive complex that at one time had a convenience store, a yogurt shop, and a dry cleaner. The yogurt shop went out of business. The store has everything you could want. They have a car wash. They have diesel. They have vacuums. They have propane. read more

Negative review of clerk "John" (a middle-aged man); Thurs, 7/28 @ approx 6pm. I purchased gas, paid at the pump, then moved my car to a parking stall. I went in the store, filled out Mega Millions and Powerball tickets, picked up a couple sandwiches and chips, and John -- in a terribly wrinkled and unprofessional shirt -- ran my lottery tickets through the machine, generated my tickets, rang up all of my items, and as I was running my debit card through the machine, he stopped me and said I needed to pay for the lottery tickets with cash. He reached across the debit card machine, and voided my transaction. I said I didn't have cash on me so I'd just get the sandwiches (and paid debit for those). He must not have heard me, since he again asked me for cash for the lottery tickets. I repeated that I didn't have cash on me, and that frustrated him to the point of looking at me and laughing. I said, "Is this funny to you?" and he just said, "The law has changed, and everybody knows that." I said "I didn't know that," took everything but the lottery tickets, and left. As I drove off, I decided that management should be aware of the calibre (or lack thereof) of service this particular employee is providing. I see I'm not the first to comment on John. So, I called the store to speak with management. John answered the call, and as I started speaking, he hung up on me. So I called back again, and this time I was directed to an automated system, I selected the store extension, and even though the greeting said voicemails are not monitored, I left a voicemail anyway, including my callback number. I will continue calling until I am able to speak to management on ways they can improve their customers' experience. read more

HORRIBLE!!! Good thing they don't call them "service" stations any more, because this one doesn't have any, at least in the morning. My tires needed air, and as it was still dark I wanted to go to a well-lit location to check them. Being a good person, I decided to fill up the tank, too. Gas was overpriced, but hey, I'm going to use their air. BIG MISTAKE! I get to the air station, and it has a friendly sign stating "AIR IS NOT FREE!!!" Ok, I walk across the huge lot to show the attendant my receipt. The line in the store is 10 people deep! No exaggeration! I had time to count. I finally get to ask the attendant to turn on the air for me, and he gives me a 3-digit code. (Suggestion... you could print this on the receipt for customers who just dropped $50 for your gas.) I walk back to the air station, and there is no keypad to be found! Just a post with what looks like the remains of a pay phone or something. Oh, and some guy checking out my car to see if it is unlocked. Nice. No way I am going to pull out my purse and dig around for change with this guy hanging around. Now, I have no air for the tires, and because my tank is full, I probably won't get free air from any other station. THANKS YOU JERKS. HIRE ENOUGH ATTENDANTS SO THAT YOU KNOW WHEN YOUR EQUIPMENT IS BROKEN, AND MAYBE SOMEONE CAN HELP A CUSTOMER. Fortunately there was a really nice CHEVRON just up the freeway at Crown Valley. They not only gave me air, someone actually helped me, too. And didn't charge me a penny, or tolerate people scouting for unlocked cars. read more

Just as expected easy to get to from North bound 5 Exit but getting back on the freeway can be a challange

Very nice food mart with specialty products. The food mart carries wine incase you need to pick up a bottle for a last minute dinner. The place is always clean and stocked. read more

Expensive gas prices but the place is always filled with friendly staff and it's always clean and well organized.

This clerk "John" older guy I kept repeating excuse me over 5 times literally ignoring me. I had to wave my hand in front of his face to cancel a cash transaction instead so I can pay card. He says out loud I don't have time for this. I'm like can you please just cancel her cash transaction so I can pay 30 in card for gas. He seemed annoyed by my request literally what a jerk off. 3:56 pm June 15th. read more

This is really nice gas station and upgraded inside with nice clean restrooms and everything else you need at a gas station. However, it's now the only gas station off of the Ortega highway exit, so it's often really crowded! There used to be at least 2 more, but they have been torn down. There's only one way in and out of here, so be prepared to wait awhile for a pump. It is in a convenient location literally right off of the freeway exit and you can get on both the northbound and southbound freeway easily from here. read more

This gas station is convenient, however the customer service needs improvement. The pump was out of paper to print a receipt and so I had to go inside to ask for a copy. When inside the line was about 10 people. I asked kindly if I could just get a copy of my receipt for pumping gas and they said I needed to wait in the long line. It took over 20 minutes just to get a receipt read more

I had the worst experience ever and encountered a horrible man, John, who claimed to be the shift manger at the Shell. Upon returning from Sea World as a volunteer for my sons YMCA summer camp we encountered some pretty heavy traffic on our way back to Aliso Viejo and many of the children from K-6 had to go to the bathroom pretty bad. One of which was my seven year old son who held it so long he was crying. We pulled over and the first place we encountered was this Shell station. Which I have stopped at before to put about $75 in gas in my empty tank. Never again! Anyway, this old wretched man walks up to 3 young girls (The Y Staff) myself and 16 children and says, "How many of them are there?"....."Are you gona buy anything?" That was the first offense. After my son came out we went and got back on the bus. He walked up to the bus stuck his head in and said that we were a hazard and that we needed to back up. The bus driver had gotten off and was in the store. Two of the Y staffers told John that we would move when the driver got back. John, kept on at the two girls. That's when I walked down the steps of the bus and looked John in the face and said that when the drive comes back we will move. Every time he opened his mouth I spoke over him saying we will move when the driver gets back. The driver comes back but buy that time the kids were all out and ready to get on the bus. John comes over again and starts pounding on the door to the bus and tells the bus driver to move backward. There really was nowhere backwards to go, so he moved forward. In the meantime John was on his way back to the kids and the Y Staffers to tell them that the restrooms are for paying customers only and to carry on back and forth with them. I jumped off the bus and ran over to tell him that if he would just leave us alone we would be leaving. He continued on and on and I repeatedly told him we would be leaving if he would just leave us alone. I will be contacting the manager of this store on Monday to enter a complaint about John. This is my first yelp post, unfortunately it's so negative. This man was just a bad person. Who would treat young children this way. read more

Above avg price gas. Screen at pump advertised free water or coffee with car wash purchase, went in to redeem and they said "we aren't doing that anymore, sorry" hahahha, way to lose a customer over 10 cents. Good pita sandwich, too bad I won't go back. read more

This is my go to car wash! I never really put gas here, but the location and convenience of what they offer is worth the stop. I just always try to go after the traffic settles, Ortega construction is crazy at the moment. I love the drive thru car wash!! read more

Came to this place at 10 o'clock at night on Friday oh my God takes like 30 minutes just to buy a burrito any water never come back again