I really don't care how good their products are but they really need to learn that customer service is absolutely essential in any form of business. Walked past the shop (not even looking inside) yesterday when a Latin saleswoman aggressively passed me a sample and commented on my style (noticing my YSL pouch and Gucci belt). Mind you I am a college student in my early 20's and I was walking with my best friend (who is of same age) next to me and the temperature was in the mid-80's. She wanted me to go inside and try stuff. I immediately told her "no thanks" and that I had to be somewhere. She said it would only take 1 minute and because she was so aggressive I said fine (one that usually comes with an eye roll) and sat inside. That 1 minute became at least 5 minutes. I told her I really had to go and that my friend was waiting for me outside but she really thought I couldn't leave as if I was obligated to buy something. My friend's outfit was probably less than $100, so hmm...wonder why she gave him no attention at all and had him wait outside in the heat. Her sales pitch was just as good as that of J. Belfort from Wolf of Wall St....if Belfort had DESPERATION written all over him. She tried to sell me $800 of products and after stating my disinterest many times, she quickly threw in a 50% discount and then a student discount. Because she threw that discount in so quickly, I literally had 0 respect for her as it insinuates that she attempted to charge me at least DOUBLE the actual selling price. I understand the Hamptons is a wealthy area but there is a world outside the Hamptons where most people don't have $800 lying around to spend aimlessly (especially a typical college student). It took years for me to save money so that I could feel comfortable spending a portion of my savings on the aforementioned designer items. Oh, and she was a horrible listener too. She asked where I was from & I said Great Neck...her response: "oh nice, Ohio". And she had to ask me twice what cosmetics I use when my initial response was simply: "none". Considering the pricey items and the affluent setting, my short experience here was far from adequate as the experience was comparable to that of stores located in impoverished areas. If you are like me and do not have interest in expensive cosmetics or don't like to be hustled, do yourself a favor and walk on the opposite side of Newton Lane so that you won't have to deal with this nonsense. read more
