Ornaments are cute but one arrived broken. I have tried to email and called several, several, several times with no response!! Will not buy again!! read more

Update... I finally received my Christmas ornaments at the end of January... two months after I ordered with zero notification and an ornament missing. Still no phone calls or emails have been returned. Order from literally anywhere else. read more

I ordered three Christmas ornaments on November 29th which should've been plenty of time for them to arrive before Christmas. I contacted them twice with no response and even tried calling and left a message. Someone finally responded after the Christmas weekend and told me that there was a problem with printing one of them which delayed the order. I should've been contacted prior so that they could at least ship the two that I had and I could've found something else. They offered me no compensation, except for a refund on the one that they could not ship and informed to me that they could not ship the other two until after the new year. Terrible customer service!. I would never recommend this company to anyone! And I have not even seen the product. read more

I placed an order on 12/03 for two personalized ornament. As of today, 12/31/25, I have never even been notified that they've even shipped. I've emailed the company 2x, and no response. I've called the company 2x and you have to leave a voicemail then you do not get a return phone call. They also block you on social media if you say something negative. This is a scam company - buyer beware. read more

I ordered 2 separate orders on Nov 30, I received only 1. The credit card charge for the 2nd went thru. I have been calling for over a week and twice a day. No one has called back. I am extremely disappointed in them and now want my money refunded and I will never order from them again. read more

I have ordered from Ornament Shop for several years. This year, I ordered early, received confirmation but no ornaments. I have called and emailed repeatedly with no reply. I am so disappointed in them ! read more

A week after I placed my order, I get a refund via the shop app, and no email from the ornament shop, but see an email rec at 8:00 from .Help, Help. Telling me one of my ornaments is out of stock. They had kinds of excuses why they didn't know it was out of stock, could have easily shown some good will and offered a replacement with expedited shipping and kept a customer of many years, but would rather lose a customer over $18. read more

Won't be purchasing from again. Ordered a Hallmark Tool ornament for a male, in time for Christmas. Ornament showed up before Christmas, but was a cooking ornament from the same year (2007) AND not what I ordered- (the guy I ordered this as a gift for is not a cook). Ornament shop said they would send the right one out right away. Was it in time for Christmas---NO-not even close! It arrived just today!. But to make matters even more disappointing...the ornament in the box was the same dang Hallmark cooking ornament I'd already rec'd in error; NOT the right ornament at all-AGAIN. Giving merchants a chance is priority with me, and errors are errors. So I generally contact/give benefit of a doubt to---before posting any reviews. When my seemingly simple order is screwed up twice; its fair to review situation read more

I have been dealing with the ornamentshop for over a decade. I just recently found out that the company was sold. I don't know when. I have to say this year was the absolute worst experience I've ever had dealing with them. I was unable to access my account and I was unable to contact them because they have no working number. They do not respond with the least bit of intelligence to any emails you write them. It's like their response is with no regard to what you wrote, very disappointing will not be doing business with ever again!! read more

This company is a scam. Please avoid. You will order, then receive a fake shipping invoice informing you of a delivery that will never happen. There is no one to speak to or email. All complaints handled by some bad Ai. You will never get any answers. Stay away!! read more

I am beyond disappointed with my last order!! The website sucks and was difficult to navigate and personalize the ornaments. My original confirmation had all the personization correct then when I received my order 2 of the ornaments were not Personalized at all. Never never ordering again!! read more

I have bought Ornament Shop ornaments for all my children and grandchildren for about 8 years. About a $200 order each year. Ornaments were always received in a red velvet bag for presentation and for storage. Last month the order came with 1 red velvet bag. I emailed to ask where the other 11 red velvet bags were. They said they are only giving the bags for certain ornaments. I asked for the other 11 bags to be sent as good customer service for a steady customer because nowhere was it written that their policy had changed. They answered that now they are complimentary. I quoted the dictionary definition as "given or supplied free of charge" to the representative and told her to forward these emails to her supervisor. I also said I would put negative feedback and reviews on social media if this wasn't rectified. The last email I received stated: "I apologize our processes have changed and now only the printed ornaments are receiving the red bags. The hand personalized ornaments no longer come with the red bag. I apologize for the inconvenience. Your order only contained 1 printed ornament therefore only 1 red bag was sent." THIS MAKES NO SENSE WHATSOEVER. I WILL NEVER USE ORNAMENT SHOP AGAIN. POOR POOR POOR CUSTOMER SERVICE. Beware of their ignorance. read more

I ordered an ornament from ornamentshop.com and then a day later received an email that my order had been canceled with no explanation.

Great selection and easy to see what you're ordering before you make the purchase. Very happy with the result read more

Ornament Shop - Hobby Shops Near Me - Fairfield, Ohio

Every year, I order multiple milestone ornaments for my daughters. This year, I tried this shop. My order came incomplete and I reached out multiple times with no response. Desperate, I ordered a replacement and just two days before Christmas received a cancellation with no response on why. terrible customer service. no communication. ruined traditions. read more

The ornaments I received are unreadable. TERRIBLE. I have tried to contact them 3 times and have been ignored. Photo 1 is what it looked like when I personalized it. Photo 2 is what I received. You cannot even see the Rome skyline. Stay away from this business. read more

Ornament Shop - Hobby Shops Near Me - Fairfield, Ohio

See all

Ornamentshop.com has absolutely terrible customer service. I ordered a personalized birth christmas ornament and it was defective. I contacted them and sent them pictures and they said it was not defective. I sent them more pictures and a total of 3 emails. No response at all. I offered to sent back the ornament if they would send me prepaid postage. It cost me $6.99 to sent one ornament (outrageous). There is no toll free number to complain. Pretty ornaments but if if turns out bad, no replacement or further communication. read more

I ordered 6 $17.99 ornaments and they are beautiful but not what I was looking for at all. So I'm trying to return them and they have the worst customer service ever!! I tried emailing, calling and even tried messaging them on Facebook. No reply. I spent a good amount on those and would like to even exchange ornaments. But now I guess I'm stuck with these and they just aren't what I want. So upset and not happy at all with this company. -- WOULD NOT RECOMMEND! -- read more

Ornament Shop - My "Receipt" - Hobby Shops Near Me - Fairfield, Ohio

I ordered 15 ornaments. Two were to be shipped to Chicago. An email said they had been delivered however they were not. I have tried to contact ornament shop for the past two days but they haven't responded. My messages have been ignored. I'm disappointed to say the least. Next year I will be looking for a new company to work with. This isn't the first issue I've had with this company however the first issue I had was quickly resolved and they went above and beyond to rectify the problem. Now I'm being ignored. Beware!!! read more

I want to thank everyone for their honest reviews. I had many items in my cart but decided to read reviews before spending that much money. I became suspicious when I wasn't able to make an account for one thing. Then their site advertises wrapping paper which I couldn't find anywhere. Several reviews mentioned the same thing. Received broken, poor penmanship (I didn't realize some were actually hand written.), cancelled order without explanation, unable to reach company by the phone number on the site just to name a few. I will look for a more reputable company. Thanks again! read more

Ornaments arrived in very flimsy packaging. Barely some paper and small, very thin plastic pouch around ornaments, and they were wrapped 2 per packaging. The mailer envelope was just a plain, thin envelope, no padding. One ornament arrived broken. Company does not have a way to call customer service. You have to send an email. This is unacceptable and poor customer service. I will never purchase from them again! read more

I just placed an order and accidentally ordered 2 of the same. I emailed them immediately and they refused to cancel the 1 ornament! My order total was approximately $100, and they couldn't cancel 1 item. read more

Poor Customer Service - We requested an ornament to be made that was to be given to our friends with two rescue dogs for Christmas 2024 - We filled out the form, validating the correct spelling, etc., as they require the purchaser to do, making sure they get it right in respect to spelling before they process the order and then mail it to you - Couple weeks later we receive the ornament and one of the names is not spelled correctly. Whoever did the lettering obviously did not care and did not look to make of the correct spelling, although the purchaser is required to do so. Contacted them 12 Dec., and said a corrected version would arrive by Christmas. It arrived today, 3 Jan 2025. We will not be back to purchase another from ornamentshop.com read more

I placed two orders well over a month ago and have not received my items. You cannot reach anyone by phone in customer service. I do NOT recommend this site or business. read more

You can NOT get help if an order does not arrive! Emails do not work. Phone calls go unanswere!

How can a business not accept phone calls a week before Christmas. I received someone else order. But I got the right invoice in the package. I have done many orders and not had a issue. I want my item I order replaced ASAP. No email response yet. read more

The customer service is non-existent. I emailed to express my disappointment with a personalized ornament that I had ordered (it was so tiny you could barely see the picture) and they dismissed me completely. I will never order from them again, and they don't really seem to care that they lost my business. read more

I received the wrong other (someone else's ornaments) ornaments! I have been trying to call them and customer service does NOT answer. I emailed them 5 times in 2 days and NO ONE has responded back to me. All I want is my RIGHT order sent to me or my money back so I can order different ornaments from another place. read more