My experience with Massimo Roma's alterations for my wedding tuxedo was deeply disappointing…read more Despite paying a premium for proximity, the service fell short. Initially promised in under three weeks, the alterations dragged on for over a month. Shockingly, the seemingly simple task of shortening the jacket sleeves proved insurmountable for them, despite multiple attempts. Paolo, the staff member assisting me, appeared indifferent to the errors and offered no viable solutions. During one visit, a staff member, dismissive of my concerns, insisted the alterations had been completed correctly, despite clear evidence to the contrary- he even said my brand new shirt must have uneven sleeves. Communication was abysmal, with no clear pickup dates provided. It was only after numerous reminders that I managed to set a deadline. For such a crucial occasion, the lack of attention to detail and customer service was utterly unacceptable. I cannot in good faith recommend this business, especially to fellow members of the military, law enforcement, or the local community, given their inability to handle even the simplest alterations with competence and professionalism.
As you read the response from the vendor below, he does not apologize for the rude behavior nor does he address the mistake in the sleeve shortening they made 3x. After the first week he said almost two weeks to fix, I returned and the issue persisted, and then two more weeks to fix the mistake. This is sleeve shortening. A proper tailor would not take two weeks to make that alteration. Additionally, for a grooms tuxedo, I would think that would constitute faster/better service as it would be used for our upcoming nuptials. I stand by my one star rating for all those who read this. My criticism isn't personal, it is based on facts that the business is aware of and no customer would stand for if they received bad service as I have noted.
