I'm extremely satisfied with the staff, service and repairs. The staff kept me informed in a timely…read moremanner. They were even able to fix my vehicle ahead of time, which was amazing. And my vehicle was detailed when I picked it up, which they didn't have to do that. I'm also ecstatic they guarantee their work for as long as I own my vehicle - I don't know if any other repair centre that do that!

From the owner: We have been able to build a successful company based on the strength of our people and the support…read moreof our customers. From the top down, Assured Auto's team is dedicated to providing our customers and partners with a Customer First approach.

When my car was hit in the hospital parking lot I was lucky that they left their name and…read moreinformation, so I could get the damage fixed through insurance. I thought any body shop that was "insurance recommended" wouldn't necessarily be the best, but this place was fantastic. We dealt with Tyler, who I believe is the owner or manager of this location. From the very beginning Tyler provided exceptional customer service, getting in touch with us right away when he heard from the insurance. He got us in for an estimate and even gave us an estimate on another part of the car that was damaged (unrelated to the accident). He explained everything and arranged for a rental car pickup for me while they worked on my car. The service was very fast, and the work was completed a day before expected. When we arrived to pick up our car not only was the bodywork pristine (I couldn't even remember where the damage was!), they also cleaned our interior mats (which were quite gross from the winter), and the dash was spotless. Such a thoughtful thing to do! Tyler also spent some extra time chatting with me about the other damage he gave us a quote on (a tear from a snow plough) and gave us fair and honest advice. Should we decide to get this fixed, or if we have any other bodywork to be done we will absolutely come here. Fast, quality work and excellent customer service!

I have stopped paying high prices Audi Dealer prices. A mechanic that is reasonable and does an…read morehonest job. Work is great. I am happy with the job - audi was going to charge me $1500 for one tire job - told audi they gummed it up .. Alan fixed it and did the body work for the hood of car too. I am impressed!

I took my vehicle in to have the right frt fender painted and straightened. My car had Expel on the…read moresurface. The fender was painted - good job it appeared, but very poor color match. I accepted the repair as I was tired of waiting. Recently I pulled all of the Expel off of the vehicle to sell it. The hood and right frt fender look like new. The Xpel was applied before the clear coat had hardened and pulled all of the clear coat off of the repainted fender. On closer examination I noticed the paint is peeling and starting to rust on the edge. I contacted the manager who told me he would not honor the warranty. Once I told him I was considering small claims court he refused to further our discusions. BEWARE POOR QUALITY WORKMANSHIP

Last year I was involved in a collision, CarStar did repair my car…read more While picking up the car, I asked the receptionist if there was an outstanding balance, she said NO. I signed the release documents and went on my way. Now, over 6 months later, they are calling me stating that there is an outstanding balance, threatening collections, and just being very rude. There is no professionalism in this location. I was expecting to pay the deductible upon pick up, and mentioned this. The receptionist stated that it was all covered by insurance company, apparently they were wrong. It is now June, mid pandemic, and they want $1000 immediately or face collections. Like many others, I am strapped for cash at this time. Unable to provide a payment timeline until things are settled with this pandemic and work returns back to stable. Save yourself a headache and go somewhere else. A different CarStar maybe, just not this one.

Thank you for my oil change and brake replacement. Always great service maintaining my car.read more

I WILL NOT RECOMMENT THIS MECANIC! Here is my experience:…read moreLast year, I had a brand-new battery installed, which kept dying every week. Due to the frustration that the dealership couldn't find anything wrong after they inspected, I was advised to take my car to a private mechanic. This shop is on my route, so I decided to take my car there for another check. They put in a new starter, but when I picked up my car, I noticed a sound when turning on the key to start the car right there in their parking lot. I went right back to the shop, and I was told to bring the car back for them to check. They did some repairs that seemed to resolve this issue of battery dying frequently. That was in August last year. 2 weeks ago, I took my car to the dealership for a scheduled oil change, and they advised me that a bolt was missing from that new starter and a drive plate due to its damage, which could help with the noise while driving. The rep at the dealership replaced the starter missing upper bolt as a temporary fix, and suggested instead of charging me, to first check with MasterTech, as the new starter installer must have a warranty, if not to bring it back to them for the repair. Luckily, the new starter did have a warranty. MasterTech replaced that starter free but charged me with the same labor of $540 they charged me last august. They also requested to have the car the week of Apryl 13 to 17 and put in a new flex plate, for which I was charged 12hrs of labor at $1620. So, I asked to work from home that week. I called on Wednesday April 15th for a progress on the work, I was told that they received the piece and working on my car, that it should be ready by Friday. At midday on Friday, April 17, I followed up with a call, left a voice message. When I didn't hear back from MasterTech, I made a car rental reservation, so I can have a car for the coming days only to be called before their closing time, so that my car was ready. They sent me a courteousy driver, (which service is welcome, since it was last minute and I didn't expect to get the car anymore). When I arrived at the counter, I was told: "you will notice a noise when you start the car, as the battery is half charged", also we didn't have time to test the car", REALLY? My car was at the shop for the whole week for major work and you released a car without test driving it? I asked if there is any issue found in the car, some questions I ask whenever I drop my car at a mechanic as well. I was told, nothing else. So I get in my car, and see the engine coolant temperature level all the way up in blue color; it didn't concern me, what do I know about mechanic, I drove about 500 meter from MasterTech parking lot on Navan rd, that the blue color changed to red, the temperature display started flashing, and right after the "Engine Overheating Stop safely" sign came up; I just turned from Mer Bleu to Wall rd. I stopped the car, opened the hood per the car manual and called MasterTech, but there was no answer. I managed to return to MasterTech, but it was closed. I managed to drive the car for about 2km back home; I had to stop 2 times while the warning was on. Mr Lube was nearby, so my son took the car there, and took them less than 1 hour to do a radiator flush service, universe longlife coolant, hose clamp, Kleenfo rad flush, as there was no coolant in the reservoir and the radiator appeared empty. THAT FIXED THE ISSUE. On Monday, I had to ask to work from home, as I need to return to MasterTech for explanation and request a refund for their service fee. I spoke to the main mechanic who worked on my car, explained to him what happened, with the pictures of the warning issue. His response: "you didn't bring the car for this issue" "your car is old" (the year of my car is 2014); "I will call you by tomorrow and let you know your decision on the service refund". He didn't call as he said the next day. On Wednesday April 22, I called and spoke to the young man that released the car; he said the main mechanic did not tell you anything about my visit on Monday; and I told him to let him know that I expect the main mechanic to call me back by Friday. On Friday, 24 Apil 2026. The main mechanic William, called to repeat again that "I spoke to counterparts, and they all say this issue is not my responsibility: "your car is old" that he will refund me half the invoice I paid to Mr. Lube( $259.88 for less than 1 hour labor it only took to fix the engine heating issue that he says he was not responsible for). I am no mechanic, but isn't basic mechanic to check for all fluid no matter what issue the car was brought in; and most importantly do a test drive, such as replacing a starter before releasing a car to its owner? And if my car is old as he says, isn't that a reason to check for additional issues when a car is brought in? I told William that I am not accepting his half refund for work done inefficiently and not acknowledging their oversight. DISAPOINTING & UNETHICAL!

I brought my vehicle in after an accident on the Queensway. My insurance company directed me to…read moreFix It on Youville in Orleans. I was reticent as they were affiliated with Jim Keay Ford-Lincoln and questioned the capability to fix my Toyota. They did an excellent job, looks like new. There were minor issues but all resolved within 24 hours., & that's impressive. I am very satisfied with the quality of their work, their commitment to delivering on time and their friendliness & their professionalism. Thank you Kevin & team you all did a great job.

Horrible service!!! Kept my vehicle originally for 2 weeks…read moreand didn't complete it all. I had to keep going back week after week and leaving my car in their shop so they can complete it which didn't happen until after 2.5 months. I have filed an official complaint with my insurance company and will certainly never go back to this shop. They claimed so much more damage than what was actually there. Rip off artists with a bad attitude. NEVER AGAIN!

Great results at a great price. When I booked, I was told the work would require 2-3 days. Done in…read moreone. They did some touch-ups elsewhere on the car at no charge. Friendly service.

The father, boasting 40 years in the industry, is not only a shrewd businessman but an honest one…read moreas well who sticks to his word, which is a rarity nowadays. In an industry often plagued by dishonesty, ridiculously high estimates, and even occasionally shoddy work this place is a gem. A family run business that actually cares an isn't trying to gouge you. I came here after receiving an estimate from CSN Bemac Auto Body South - 2677 Bank St via my dealership that had more padding on it than a drag queen (replacement parts that weren't needed, etc). They never expect a woman to have taken any Autobody courses at Algonquin, I guess? These guys were able to do the work in a fraction of the time and for less than 1/4 of the price of my original estimate -- which is really what the job should have cost to begin with. Oh yeah and the quality was amazeballs!!!