They got us in & out in 3hrs...every nurse/staff was very pleasant to deal with! I would highly…read morerecommend

As someone said before, this place is a cattle call. They tell you to come an hour early, along…read morewith the person that's taking you home, and then they make you WAIT!!! They don't even want people bringing in a drink! How silly! My husband wasn't even called back for the "pre-screening" until 45 minutes after his appointment!!! That means we had already been there for nearly 2 hours waiting. VERY UNPROFESSIONAL!!!

Time to find a new doctor. Once again I schedule an early morning appointment. The second one of…read morethe day was open when I made it (first of the day is 9am) for 9:15. I arrive a couple minutes early to find the waiting room already full and a short line to check in which results in the computer showing me as getting there late. Now, mind you, I'm the second scheduled patient of the day yet the waiting room is full. After I got checked in I took a seat expecting I'd be heading back very soon. 9:20.... 9:30....9:45...... at 9:50 I was taken back, vitals taken then left to sit until 10:00.... 10:10.....10:15. ONE HOUR AFTER MY SCHEDULED APPOINTMENT TIME I HAD YET TO SEE THE DOCTOR. I left. Very angry. I have a job and a life. This is not the first time this has happened. I've also had to sit for an hour when I was the FIRST appointment. If you have anything else to do with your life aside from sitting waiting on a doctor then find a different practice. These people are habitually late regardless of when you make your appointment. I've never ever been seen any sooner than 30 minutes after my scheduled appointment time. This one sucks at patient relations. It goes without saying that they are more interested in overscheduling ($$$) than the patients.

I have been going to Dr. Cappleman now for two years. I found him to be very thorough and patient…read more Like any doctors office, you may wait a little prior to your appointment but once you are with him, he will give you time and not rush you out the door.

I recently got some routine lab work done here, but I've also gone for other scans in the past. I…read morereally like this location because the waiting area is bright and open. The staff are efficient and friendly. Honestly, I prefer it over a quest where it's always packed and you're just a number. They saw me right around my scheduled appt time. The tech was very friendly and understanding of my fear of needles. She was quick with the draw and let me hang out to make sure I was A-OK! If you need to go get labs done, this is a great place. Giving it only 4 stars because they used to have a cafe setup downstairs, but now it sits empty. :( After fasting all morning it would've been nice to grab some food and a coffee. I hope a new local vendor takes a chance and sets up there in the future.

After over three years, I'm still seeing my endocrinologist here and I still receive great care and…read moreservice. Plenty of parking out front with accessible spaces near the entrance and an accessible entrance. Regardless of who you were seeing you stop at the main desk downstairs to check in. There is almost always multiple people here and they're very fast and efficient. My doctor is on the second floor and you have a choice between the elevator or the staircase. These days I opt for the staircase because my doctors want me exercising as much as possible. It's never a long wait for me as they always bring me in right around my actual appointment time. Everyone is professional and courteous, and the doctor and their staff all listen to what I have to say. My appointments are fairly short as my care is very well managed these days. Even though this doctor is now almost an hour drive for me. I still find it worthwhile to make the trip for the quality of Care.

I absolutely have to say that the front desk staff (Jennifer especially) and the PT staff (Ashley…read morein particular) are the friendliest and most courteous people I have met in healthcare. Jennifer makes the process of checking in seamless. She is so incredibly professional and such a pleasure to see in the mornings Ashley has made the post op physical therapy experience so much more tolerable with her personality. Even though the process has been painful after my shoulder surgery her expertise, guidance and encouragement made me look forward to my next session. The entire staff at FSI has been awesome but I have to give KUDOS to Ashley and Jennifer for going above and beyond in patient care and satisfaction Iris Santiago

Have nothing but good things to say about this group. Dr Patterson listens well and knows his…read morestuff. I've been a patient for 6 years. Today got called back immediately. Staff very nice too!

I can not praise GuideWell Emergency Doctors and staff on West Colonial Drive Ocoee enough. My…read morepartner and I have been patients there through the years. We thank God there is a service like this. Everyone there are all so kind, caring, and can be reached so conveniently. They always make the right diagnosis, prescribe the best medications, give you a detailed report, and to top it all off they contact for you all the specialists you will need to follow up with. My previous visit was on May 12th where I had the good fortune of having Dr.Shelly Birch as my doctor, she had a young woman that worked with her that I am so sorry I forgot her name. Since we had seen her many times before I asked her how she got into this line of work. She said because of her sick son. Please investigate this woman's name for me and commend her as well. I wish I had everyone's name.

I did not know about this place until my Teledoc referred me. I scheduled an appointment and was…read moretaken in 20 minutes before my appointment. I was treated within thirty minutes and then had to get a cscan, a nebulizer treatment and an antibiotic shot. The staff were all so friendly, informative and overall helpful in assessing my sickness. I think this will definitely be my go to place! Thank you to all the staff who made my day even when I was not feeling well!!

DO NOT SEEK TREATMENT FROM THIS OFFICE. They are rude, disrespectful, lazy, and incompetent. On…read moremultiple occasions I have needed orders to get labs done and it has taken multiple days of hounding them over the phone to send the orders or they have neglected to send them altogether. On the first occasion it took me two days and over 10 phone calls to get someone from their office on the line. Even then when I requested that an order be made for a TB screening they sent a blank document over their patient portal, resulting in restarting the process of getting someone on the phone. Another similar incident just occurred today. I kindly asked that the office fill an order so that I may receive COVID testing and the same thing happened as last time: I called multiple times and still was not able to get the order placed. When I asked them to fax it to the Quest Diagnostics I had an appointment at, she said it was "done" BEFORE I was even done reading the fax number to her. Imagine my frustration when I show up to my appointment only to find out that they never sent the fax, the order they sent over the patient portal is inaccessible, and to top things off they close early on Fridays so they were unreachable. As a result of this office's negligence I will not be able to receive a COVID screening. These incidents are testament to just how little this practice cares for its patients. But it is not only the lousy front desk that leaves patients with a foul taste in their mouths; Dr. Teran is also completely out of touch with the needs of his patients. I came in to the office to receive treatment for a mild fungal infection, and after receiving a cold welcome from the ladies at the front desk I spoke with Teran about the problem, who then proceeded to address other things that I didn't come in.This led to him ordering a multitude of tests that I DIDN'T NEED, including an Allergy Panel (a very expensive test and one I had already completed before). This blase approach to ordering tests resulted in me unnecessarily spending more money and wasting my time. This office has consistently shown its lack of regard for its patients' time, money, and wellbeing. I have given this office MANY chances naively believing that"it was an off day" or that "next time they won't treat me like this." Well, I am here to tell you that their disregard for patients is not a fluke but rather a consistent characterization of their care, their attitude towards other people, and their negligence. I will no longer be receiving care from Dr. Teran or his office and suggest that anyone looking for a primary provider LOOK ELSEWHERE. This ain't it.

Awesome Awesome Awesome! This practice is how all doctors offices should work. They take a…read moreconservative approach to treatment and don't rush to medicate. They are always willing to listen to our concerns. The entire office is always friendly and helpful.

My husband has been going to this location for years. Everyone here is always so friendly and…read morehelpful. The main building is older but always clean. Plenty of parking all the way around the building. I do wish the Cafe was open a little later.

KUDOS and thanks to the volunteer ambasaddors like Rudy and Mr. T. who provided supreme quality…read morecustomer service at the VA Clinic at Lake Baldwin in Orlando. They are so selfless and very helpful by taking care of all disabled veterans, whether by simply talking to them one on one, giving directions , or just assisting in wheelchair transportation to get to our assigned appointments! God bless you all!

I had one visit with Dr. Hernandez, and it was enough to decide I wouldn't return to her! Ever! Her…read moretone was abrupt and condescending throughout the appointment, leaving me feeling dismissed rather than cared for. For a private practice, the lack of professionalism was surprising and disappointing. Based on this experience, I cannot recommend her.

They have been my primary care physician since I moved here 15 years ago they have saved my life…read moremore than once. Incredible caring staff. They have a wonderful office staff always nice always polite.