DEAR ORKIN PEST CONTROL OWNER. You sent me a message and told me to call customer care. I have been in contact with them since January they failed to remove 1 charge. I still have $91 on my bill. The total balance I own is $182. I asked them to remove $91 which was still on my bill and they give me the big run around. Lily and Sam were the ladies in your customer care department that failed to help me. I told them if those 2 services were removed I would pay the balance of $91. I asked to cancel my services until it is paid and twice they have sent me notices that they are coming to spray! What is the issue with your team!?!?! I fail to understand as to why it is so hard or difficult to get any part of this done! Owner of the business you can call me direct at 559- 712-9143 I don't want to deal with your people because it seems they have no idea what they are doing. I'm not going to pay for the terrible service that they gave me here in Fresno! Feel free to call me. The issues is I received 2 spraying service that were not satisfactory. Very poor. I have cameras and 1 guy stayed 2 minutes that service was removed. Another service was when it was pouring rain. Prior to arrival I call in to cancel service until it stopped raining. They came anyway. I received a letter stating my account was being sent to collections. I look forward to going to court to state my case in receiving this kind of service. read more

Rude customer service and ineffective treatment. Would not us again or refer anyone to this company.

I Been with orkin for over 10 years this is the 2nd time out of the 10 years that I called in to request service for inside the houses due to seeing more spiders and bugs. My appointment with orkin was 7/24 from 8am to 10pm. My wife had to take half day off work and we had to drop the kids off at my parents house because after the service we have to leave the house for 2-4 hours. I everything is fine, problem is no one showed up !!! My wife waited till 12 and left to work. A orkin tech called me at 12:30 saying no one is comming out they have to reschedule for tomorrow. That's kinda pointless because we already took half day off work and drop the kids off so orkin can do the service inside. This is Terrible service, we use terminix at our office for 15 years+ as well and never had experience anything like this. If you're not going to come at least call between 8-10 to let us know NOT at 12 noon. No appoligies or anything like it was my mistake this happened. I already canceled my service with orkin and will ever use any service from orkin again and will make sure none of my family members or friends use orkin service because I will tell them of my experience. Who ever made the mistake on our appointment should be fired because we never received a call from anyone saying orkin is not comming. When we received the call at around 12:30 noon it's already too late what's the point of calling when my wife waited from 8-12 already. read more

Orkin - Pest Control Near Me - Fresno, California

I had a good experience with this company until they came out to do the job. They installed bait stations around my home. I wasn't home during the installation but I came home to a mess. Obviously they had to dig to insert the stations into the ground but it's also obvious that there was no attempt to clean up after. Totally unprofessional way to leave a client's home after performing a service. I have called the company and left a message on its website but haven't received any communication after several days. I shouldn't have to pay for a service that remains unsatisfactory and incomplete. read more

Orkin - Pest Control Near Me - Fresno, California

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A PUBLIC COPY OF WHAT I SENT THEM UPON RECEIVING AN EMAILED "WORK ORDER"....saying the employee did something! Not with my authorization you didn't! My security cameras show you ringing my doorbell, not getting an answer and then proceeding to walk for approximately 2 minutes around my home, again, unauthorized. You have nothing signed, no planned appointment with me and that "service" is not authorized. This service contract has not and will not be paid for this year or any year in the future. Consider this service cancelled as of yesterday via a phone call to 1-800-445-0745 in the am and speaking with Pam who forwarded my cancellation to local office and gave me the corporate contact # 1-404-888-2000 for Rollins which was contacted. I expect and want no phone call, no visits, no texts or emails, for follow up or review. This is your OFFICIAL NOTICE that the service for Subterranean Termite Service is cancelled. Bob Paige read more

I was recommended by a friend for service with Orkin. My first appointment they was on time after that they would just send me a text that they are scheduled to come out, and I try calling them that I would not be available that day. Ohhhhh they would have you on hold forever. They even say to press 1 and they would have someone call you back but no one does. Later one of there tech called me and said he can come out the next day but I told him I would not be available. He said he didn't need to come inside just to spray the outside of the home. I told him that wasn't my issue and that my issue was cockroaches in the home. So he told me he would come spray the outside and will come by the weekend to spray inside. No one showed up on the weekend. I try calling them and they had me on hold forever just to hang up on me. I will never ever use their service again read more

Orkin - How long I'm on hold. - Pest Control Near Me - Fresno, California

I've been with Orkin for a few years now in Squaw Valley, CA. In my opinion, I find it to be great pest control service. Decent prices too. All the problems I've been having when we first moved up here are now resolved. Our Orkin Tech is Shiloh Beaird route 14. He is always on time, and he is always kind. He listens to our needs about our pest control problems and gives great advice on what we should do to help keep our home bug free. Not very many pest control services comes up here so we are very appreciative of the service he provides and the awesome energy he gives each time he's here. Thank you Shiloh for great customer service. read more

Ever since Orkin bought out Tamarack, the quality of service has tanked. Their first guy never called in advance, then showed up and only did the front yard because the back was locked. At least he apologized, but eventually he got fired for multiple no shows. The current guy is even worse. He gaslights like crazy. Says he always calls in advance but never does. Shows up at random times and blames me for being difficult when I act surprised and annoyed. It's bad enough to have lousy service, but the emotional abuse on top of that is too much. I will not be asking them back again even though I have one more month on my contract. read more

If I could I would give zero stars. Let me start by saying there are not enough apologies for this company, if they would simply deliver on contracts made, service contracts efficiently, and bill correctly they would not need to apologize so freakin much. In the four to five month period I had service with Orkin they actually serviced my account correctly once!!! How difficult is it to stick to the day that was agreed upon for service to begin with?? I asked for Mondays and was assured yes yes no problem. It was a big problem apparently because after four complaints because they kept getting the day wrong I canceled my services. The department Manager even got involved, apologized, adjusted my billing ( hummm thank you for not charging me?) I say this because I shouldn't have been charged to begin with!!!! The reasoning I was given? Sorry we are turning over our staff at present time. How is this my issue?? I work in customer service!!!! I do not get to say sorry your receiving such horrible service or rather sorry for the lack of efficiency but I'm hiring people right now. Save your apologies and get it together!!!! read more

Best pest control service in town thank you ORKIN & team. Thank you Mr. Johnny Williams. What an excellent job!

5 stars for their customer service. The first call I made was to their corporate office, I was a little mislead by them as far as what they are able to treat but from that point on I only dealt with the guys here in Fresno, and they have been nothing but honest, polite, and professional. They unfortunately could not help treat my problem, but they gave me a refund with no hassle whatsoever. They sounded genuinely concerned that they were unable to help, and throughout the whole experience with them I received excellent customer service. Thanks guys, I will definitely keep Orkin in mind for any other pest problems. read more

I been with Orkin for almost a year now. And I always get good service. Today I took the extra time to notice that Jim Turner really cares about his job and takes pride of what he does. Massage to Orkin this man deserves a raise!! Hope I get him for all my services if I Had an Option to give more than 5 stars I would!! read more

Orkin is always saying how professional they are. I called them for a quote. They never called me back, after I kept calling them to make a appointment. I would not refer them to anyone. All talk, Big Name. Lousy customer service. read more

Orkin bought out Tamarack Pest Control and that is where the problems began. It seems Orkin believes they can raise your rates without giving you a 30 day notice and even if you are on an annual plan. When I called them they basically affirmed they have the right to do as they want. That's when I asserted my right to cancel my account and change companies. New subscribers beware! read more

I have fully paid for all this Orkin Pest control for Termites. They have to come out once a year & inspect your property. Today they were supposed to show up & of course, they didn't show up again. This is about the 6 or 7th time. People are busy & you shouldn't have to reschedule over & over because THEY DON'T show up. Skip Orkin as they get your money then they don't do their job...at all. If this was the first no show, i would accept it but this happens EVERY single time & they are a complete waste of your time. They were supposed to be here between 10-12. We called at 1130 to let them know no one was here & they still insisted he was coming. Do yourself a favor. Get termite protection somewhere else. read more

This company deserves zero stars. They didn't show up to multiple appointments or spot call. Reports were wrong. Services were wrong. I spoke with a manager named Bill who promised to make it right and no email or follow up. They never call to inform you they are going to be late or miss the appointment. Their customer service is horrible and our service contract should be null and void.... I saved all my service reports and emails and I cancelled the business today with them. Im a seasonal business in Orosi and I CAN'T IMAGINE if we treated customers like how Orkin has treated us. 0/10 read more

Shilo is very professional and prompt. He came to my home the morning of July 21st. We wish all companies had employees like him. Please take a moment to commend him on his excellent customer service. read more

I should have read the bad reviews first. I made an appointment for them to come out to give a quote on a Saturday. I rearranged my schedule to be home during the 4 hour window they gave me, when no one showed I called to see what happened. I was told they don't travel to my town on Saturday. I gave them my address when I made the appointment you would've thought someone would of said something then. Super annoying. read more

Never on time, does not return calls, missed appointments. Complete waste of time! Left messages with office and technician to make sure my appointment hadnt been canceled still nobody showed.up. read more

This company deserves zero stars. They didn't show up to multiple appointments. I spoke with a manager named Chad who promised to make it right and have someone show up the day after my missed appointment and they didn't show up again. They never call to inform you they are going to be late or miss the appointment. Their customer service is horrible and don't care that they waste your time when they give you a 4 hour window and never show. read more

Worst place ever!!! I will never do business with this company again! I am glad that I'm the first one to warn you people how much orkin rip offs their clients. The person came to service my house only did the front of the house which is 1/3 of my house and Orkin charged me full price. I've called and dispute this they say that they will give me a discount, and resend me the new bill when I recieved it there was no discount and I have a warning saying that if I don't pay it by the end of this month then it will go to collection! What a piece of shit you are Orkin! read more

Called and set up an appointment to have a gopher problem taken care of. Appointment was a 2 hour window. 15 minutes before the end of that window still no show so I called and was told that the technician still had 15 minutes and to call back if he did not show. So surprise surprise 15 minutes later still no show. Called back and was told local office was now closed and they would submit my complaint and request to reschedule. Almost one week later still no call. Customer service lacking and not reliable. Call someone else. read more

They have changed since they've taken over Home Team pest which we were originally signed up with before it was bought over. It is so sad that service has completely diminished when this company took over. They don't show up on time to their appointments. They also have false advertisement. It is a lie when they say "free of charge for return services". It's false advertisement, THEY WILL CHARGE YOU for coming back and they actually only let you do it once or twice a year. They're such frustrating company to work with especially the local Fresno manager. We finally got fed up and after 10 years ended our contracts with them. read more

I used to have Tamarak pest control but they were bought out by this company about 5 months ago. I loved Tamarak they always took the time to make sure everything was taken care of. Then they sold their company to Orkin and everything went downhill. They moved our pest guy to another route and sent a guy who was nice but not very thorough. Then they kept screwing up on our bill and not charging me even though I gave them my cc several times. Then when I called to cancel they said I didn't owe them anything at that time and I asked the gal on the phone twice because I didn't want anymore surprises. Weeeellllll sure enough we get a 150$ bill in the mail. I figured maybe they had forgotten that I canceled my service so I just left it alone. Then they sent us a notice saying they were going to send it to collections so my hubby just paid it and left it alone. So ridiculous they are a total rip off and basically stole 150$ from us during a time when my hubby was laid off from the pandemic. read more

They are are alot of a lying people..give you the round around then .then give. Appts. Where the person don't call you that not coming out give so much b.s...I don't care if been in the business 120years.the person that fiannaly came out a week later and didn't spray well less then 20mins.and on my receipt says he use 50gallons he didn't not use that much. Plus they are fast to take your money..but from the managers to the people who go out to the homes are stealing from company by saying how much they use .they should get good workers .the company is and workers are ripping each other off.... read more

I feel bad after seeing all these terrible reviews! We have tried another pest control company before and they were HORRID. For the same price! Orkin has treated two of our houses and I literally don't see anymore live bugs within hours of their treatment. Juan services our house and he is AMAZING. That man remembered us after not seeing us for two years. By name! They get all the spiderwebs, cobwebs, and old nests down. They also tell you if you should fix something or change something to prevent the pests from coming back. Orkin is the only pest control place that puts something in the poison to keep roaches from reproducing as well. Great job Juan! read more

Terrible customer service, didn't kill the black widows on our patio after many calls for service. Charged for services I shouldn't have been charged for and never did a good job. read more

This place is a JOKE! They promise you the moon and stars over the phone to get your business, then don 't do anything that is promised. I had appointments FOUR times with them in a two hour window, and FOUR times no call no show. I had a rat/mouse problem. They came in and dropped a mouse trap and charged me $350! Please save your self money and DO NOT call these people! read more