20141221 Sunday Update Peter Komorowski, the owner, of Origins Granite contacted us through Yelp, in direct response to this review, The owner's daughter spoke with Peter for an hour last night detailing the list of issues. He followed through this morning with acquiring a local plumber to review the sink and garbage disposal installation. The plumber arrived (on a Sunday) and was able to do a temporary fix so the sink (and kitchen) are again usable for the incoming horde of relatives on this long holiday. The plumber discovered far more than a simple leak but a faulty installation affecting the longer drainage from the sink. An estimate was provided to Peter, who additionally paid the plumbing company directly for the Sunday visit. We have exchanged several more conversations with Peter now by both email and telephone about these are related issues. And he has received photographs of the install, and the water / sealing issue. Once his office in Cranberry opens tomorrow he will continue to investigate the issues detailed below and several others. So, for this moment, given his direct responsiveness and support over a weekend, we are moving this rating to a 3 or A-OK. And a more detailed follow up will occur as items are rectified. f8 and be there. --------------------------------------------------------- //Original review below//. Our experience with this company has been far less than desirable. On the initial installation, which was postponed at least a week from the initial time, the installer did not create the "seamless" top advertised in their promotional literature. The seams are easy to find visually. They need refinished on-site. The plumber never came so the countertop installer did the new sink, the new garbage disposal, and the existing gas stove range. Oddly, the actual, certified plumbers came the next day and didn't know about the previous work. No inspection of the other work at all. The garbage disposal leaks now. We have asked that a certified plumber (and gas line installer) return to complete the tasks per code. No response and no emergency call-back system apparently. The counter-top was to be sealed per their promotional literature. It was not. A regional manager came out and applied a single coat of sealant. It still stains over with water. Calling their main customer number and asking for the manager appears to have little effect. Thus the counter-top has to be covered to keep water off it until we (apparently) can seal it ourselves. They were very quick to take the full payment up front of course. We should have done more research. Frankly, we should have gone to Lowe's or Home Depot. read more

We are very happy with the service we received. The employees have all been very caring & helpful...and so nice to work with! The design layout of our countertops is perfect & the slab they found for us is beautiful!! The installers are wonderful, the installation was perfect, and the guarantee is superb! Not to say that our experience didn't have a few bumps in the road, but our end result was worth the journey!! We would recommend, and have recommended this company for your granite & countertop needs!!!!!! read more

We just had our granite installed today and I'm in awe.... Ashely was so helpful at the shop in cranberry. She took the time to email us pictures of slabs of granite and helped us pick the perfect piece for our kitchen! Once we were ready for measurements of granite they fit us in that week and it took only 10 days for them to cut and install. I could not have asked for better service.Since you purchase the whole slab of granite we got a great deal and are going to use the left over granite for our fireplace and desk. We visited many other granite shops in the area and none have compared to origins in cranberry! Thank you for making our kitchen and home complete with your granite.I will recommend them to everyone that needs granite. read more

If I could give this a zero star review I would. I do not feel this business deserves even one star. I am writing this to let other consumers know that they should stay away from Origins Granite (Cranberry Twp. store). It started this past January, 2015, when I went to the showroom and met Ashley who is a designer. She helped me pick a granite I liked for a countertop from the samples she had. The cost was $3,500 after everything was added. Since I had not had a new counter top for 16 years, this seemed expensive yet I was excited to have my kitchen look newer. We thought about it for a while, went back, and placed the order. Ashley said they do not lay the granite until they have full payment. This was worrisome, but we did it against our better judgement. We had not heard back from Ashley for some time, so I called her. You never know who is going to answer when you call the store. It is nearly impossible to get a hold of anyone. They send you to voicemail and do not call back. After many tries, I was able to get an install date. We heard from Bob Stoffer, manager. After the original install date was cancelled, by Origins Granite, my husband was able to come home to be there during installation. I looked at the countertop when it was almost completely installed when I returned home from work and thought that it looked different than the one I had picked out in the showroom. The next morning I looked at it and knew that I had not gotten the correct granite. I called Ashley, who did not call back. So, I went out to the showroom and spoke with Ashley. I took the granite cutting board that I received along with me to the showroom. The cutting board had sticker with the name of the granite- Giallo Verona which is a greenish gray in color. The granite I purchased was Giallo Amarillo- brown and tan in color. She tried to say they were the same, just a change in the name. I took the sample display off the wall in the show room and set them side by side. It was apparent they were not the same. She stood there with a straight face and lied to me saying "I understand, I understand." I left knowing that her explanation was not good enough. The next day I went back to the Cranberry showroom and there was Bob Stoffer, filling in for Ashley. Ashley had since gone on vacation. I told Bob what had happened, and he said he would straighten it out. After one cancellation by Bob, Bob did stop over at my house to look at the granite. He took multiple pictures, and he admitted they were two different granites. He told me that the granite I had chosen in the showroom should never have been sold to me because it had in fact been discontinued. He called and spoke to Peter, the owner. He went outside to make that phone call, so I do not know what was said. Bob also said that Ashley never came back from her vacation. Bob told me that they had a few samples that I might like in the original color that I had picked. Bob was showing me these new samples because it was discussed that the original granite that was placed in my home would be taken out and replaced with one more similar to the one I had first picked in the show room. He told me he would drop the samples off. After several days and many text messages later to Bob, he finally dropped off two samples on my front porch. I have contacted Bob twice in the last two weeks to tell him I had chosen a new granite and he has not responded back to my texts. Now, I have granite I did not order that I spent $3,500 on, two granite samples, and text messages that do not get answered. I know not to call the store because you get sent to voicemail and no one ever calls back. In my 59 years, I have NEVER experienced this poor of service from any business. I am also contacting the Better Business Bureau. I doubt this is just the Cranberry store. I believe it is the lack of honesty and integrity in the owner and those who we have been in direct contact with. I have already spread the word and have already stopped at least two other potential customers from going to Origins Granite. I thought Bob could be counted on to solve this, but I don't think so. I would love to hear back from others who have experienced the same sort of issues with this company. There may be something more that can be done in numbers if more people come forward. My husband and I did sign a contract which was not fulfilled and we are looking to take further action. We believe that this is a breech in contract. Also, it is the principle. We should get what we paid for and what we have wanted for a very long time. read more

Provides an extremely professional service for a reasonable cost. Their selection of Quartz was my initial reason for contracting them for my kitchen countertop but found the whole process done in a timely and professional manner. read more

We completely regret our decision to use Origins Granite for our kitchen countertops Normally, you would expect that upgrading kitchen counters to granite would improve the value of your home. In our case, the installation by Origins Granite was so poorly done, that the value of our home has likely decreased, because no self-respecting buyer would ever make an offer without taking out the new counters and have them replaced by a company that can complete the installation properly. In our case, the countertop for the kitchen island was improperly installed. Instead of the overhang drawn up by the engineers, and approved by us, the counter edge tapers to a point where there is no overhang, and the supporting cabinet sticks out slightly beyond the counter edge. This mistake is on the most prominently visible edge of our kitchen island, and is the first thing visible when you enter our home. Everyone who has seen the counters has asked who completed the project so that they can avoid using a company with such little care for craftsmanship. For a company whose website claims "Exceptional Selection - Exceptional Quality," I can say with certainty that the quality of the installation is far from exceptional. Our attempts to contact the owner and installation coordinator with Origins Granite have been completely ignored; they did however ask us to provide several online reviews because they claim that their business relies on word-of-mouth recommendation from satisfied customers. This customer is NOT AT ALL satisfied by the service or quality of an Origins Granite installation, and is faced with having to pay more money to have this very expensive disaster fixed. I DO NOT, UNDER ANY CIRCUMSTANCES, RECOMMEND USING ORIGINS GRANITE. Take your business elsewhere. Wish I could give 0 stars. read more

We have made a $3000 deposit. The store has since closed. We have spoken to the store at this location, and even though they have record of our deposit, have offered no help. We have left several voice messages, yet no one will return calls. Be very careful when trusting this store. I'm very disappointed, because they do have a beautiful selection. You just don't get it after you pay for it. read more

This company is a disaster. There were so many red flags, we should have paid better attention. We first visited their store in Bethel Park, and liked their pricing and promise of "invisible seams". When we went back, the store was closed with a notice that said they were remodeling. I called the sales person who we had dealt with and he admitted they did not have enough business to keep it open (their website still says it is being remodeled), so we went to their Cranberry location to look at samples. When we asked about seeing actual slabs, we were told you only get to pick from pictures. Since we had looked at enough actual slabs to know the huge variations that exist in granite, we told them it was a show stopper and we would go elsewhere. The salesman calls a few days later and now tells us we can pick slabs from local slab-yards, or go to their supplier in Baltimore and save $500. Since we were going to Philadelphia a few weeks later, we added the 3 hour detour to Baltimore and found two different granites we liked. Origins quoted both at an attractive price, and we decided we liked one color better than the other. Origins tells us they need a $3,300 deposit to hold the slabs and send us a PayPal invoice for that amount, which we pay. Several days later, the salesman emails us a contract -- which we refused to sign because (among other ridiculous things) it required full payment for the entire project before they started the job. Contract also would require that we ship our sink to Baltimore for custom templating (at our expense) and will cost an additional $100. We document our problems with the contract and refusal to sign it in a long email. Their customer service rep calls and says they can work around the prepayment requirement and they will pick up the sink when they template the kitchen. Because we were replacing an existing slide-in range with a new cooktop, we had to remove the stove and install a new cabinet in its place. We were told the whole process (templating to installation) would take about two weeks -- so we were resigned to have a non-function kitchen for a two week period, and scheduled the stove removal, cabinet install to be completed just in time for the schedule templating. The first hint of big trouble comes when the templating tech arrives. I took the day off from work so I could be at home to make sure there were no misunderstandings about what we wanted. After three hours of playing with his laser and computer, the tech informs me that his computer has failed and he cannot do the template. He asked me to wait an hour or two so he could report the problem, and to then call the office that afternoon to reschedule appointment. So I called as instructed, and the office has no idea of any problem with our templating, but also can't tell me when I can expect to be rescheduled. After many phone calls, we find out that apparently the tech had quit and they had no one to replace him. We also find out it is now (at least) three weeks from templating to install. We advise Origins that we have a non-functional kitchen and need the job completed ASAP. The Origins service rep tells us that we should have the stove reinstalled because they have no idea when they can do the job. At this point we conclude that if we want a functional kitchen any time soon we better find another company to do the job and start investigating other options. We continued to call Origins and now speak with a new customer service supervisor who tells us she was hired "to clean up the mess at the company". She offers to schedule templating a week later - on the one day I had already told them I could not take off from work because of a critical business commitment. She also tells us that our granite selection is very common and it "should not be hard to find what we are looking for fairly quickly". She still cannot tells us when the job would be completed, and clearly has no idea (nothing in our file???) that we had driven to Baltimore to pick out particular slabs for our job. At this point we conclude we cannot proceed with Origins and are very glad we never signed any agreement or paperwork with them. We engaged another contractor and advised Origins that we would not be using them for the job and request a refund. The next day, I receive an email from the owner saying they will template the job (on the one day that I have told them I cannot be at home) and install about a week later. Since we had already engaged another contractor, I again requested a refund, which they are refusing to make. Learn from our nightmare. Do not even think about doing business with the company. read more

I was asked to give a better rating so their business wouldn't be affected by a negative review. I ended up going with them after all because they had the granite that I wanted, but they need work with their customer service and professionalism. Ashley apologize at the end over and over but the owner Peter, although I'm granting his request to update my review did not address the issues in my review or apologize for never getting a call back even asking for management to call us so we can make a decision and the follow up was not good. Quality Granite couldn't install at the time we wanted. We wanted to move into our new home with it done. The granite is nice I will say. The guys installing were pretty good. The girl who did the measuring was nice i think her name is Gloria and she called when she was on her way since I had to travel with the kids I appreciated that. Good luck I'm over it. read more

Absolutely the worst! We purchased granite from these folks and the experience was horrendous. The communication was the worst. They originally scheduled us for a Thurs install and called on that Monday to tell us it would now be Tues. We had to rearrange our schedule and on Tues. two installers showed up took off our counter tops and then left saying they would be back. By that afternoon we were trying to track someone down to find out what happened to them. No one answered the phone at any of the Pittsburgh numbers and was finally able to get a hold of the Charleston WV store. He said the installers messed up the schedule and it would now be Thurs again. A whole day wasted due to lack of communication. They did show up on Thurs and installed a large island piece with two very visible cracks. At no time did they advise us of the cracks in the granite. We immediately called to see what our options were to rectify the cracks only to have the sales person tells us no one in Corp would respond to her. This went on for three days of her telling us that no one would give her any guidance. We are very reasonable people but going silent is unacceptable. This whole operation smells funny as they also go under the name Continental Surfaces of which there is no information about on the net. The sad thing is that the main counter tops turned out great. Had they simply responded to the issues with the center island we would have been happy to give them a positive review. Now we are seeking further action on our own. read more

As my wife and I walked into showroom, we were greeted enthusiastically and salesperson was very attentive. We found a slab of granite that we both agreed would look great in our kitchen overhaul. After the deposit, half of sale price, the interest in us seems to have subsided. A two (2) week period to arrange for measuring (seemed high compared to others), then two more weeks for scheduled install. I understand two weeks is standard. The failing comes when I called Origins late in day before scheduled install to verify time/install. I was then advised that install would not happen as the transport truck has broken down on way to Maryland. I have no idea if they had plans to advise me of this, but since this was late afternoon, I assume they were not. Called the following day (scheduled install date) to get an update, so I could coordinate with my contractor and I never received a return call. Called again the following day to get update and, again, no information. I was just told that I was the only person affected and that the owner/upper management has not advised anyone what to do. I suggested they may consider renting a truck. I believe that true customer service starts after the sale, not ending after the sale. read more

My husband and I chose Origins for our countertops, for a couple of reasons. We wanted to give our business to a local company and the point of contact in the showroom was very nice and knowledgeable. Well, the company headquarters are in MD, so there was no place to view slabs. However the very large sample we saw in the showroom was beautiful. Although, ours was not exactly what we expected, we do like it. My biggest complaint here is customer service. We expected everything to be done in two weeks time, but the date for install continued to get pushed back. In the end, the showroom closed down with no contact from the company, no warning, nothing. Attempts to connect with our point of contact and eventually the owner of the company were frustrating. Phone calls, messages, emails and a letter to the owner resulted in minimal information. It seemed that we were no longer important after they received our money to order the granite. Finally, it did get installed about six weeks later. It didn't help that the installers did not speak English, (one did speak a little). Our chief concern now, is whether they would honor their work, should anything go wrong with our new granite countertops. If you care about reliability, trustworthiness, good customer service, this in NOT the company for you. read more

We had a great experience with Origins Granite. We visited the Cranberry location a week or so before Christmas and Ashley was extremely helpful. I originally wanted quartz, but I couldn't find a sample that excited me. After looking at the many, many samples on the wall, two granite slabs jumped out at us. Ashley very patiently quoted a price for quartz and 2 of the granite slabs we liked. She used the rough measurements we took. We chose a slab, which she showed us online. She actually layed out the counters and island and moved them around quite a bit for us until the pieces were where we liked them. She flagged that slab for us so it couldn't be purchased by anyone else. The measuring was scheduled for the following Friday and Grace (I think??) came promptly and was very efficient. We made the payment and a week or so later got a call to schedule the install for January 2nd. The installers, Dale and Josh, were great. Prompt, neat, professional and they gave me some great tips and tricks regarding the countertops. All in all, the process took about 3 weeks and we are extremely happy with the results. I would recommend them. read more