Haven't visited Tommy's in 3 or so years since I moved out from LA. Very nostalgic burger. And pretty close to the true LA version as well! Burger was tasty, chili was great too. Fries were hearty and paired well with ketchup. Staff were super friendly, great service. 5/5 stars! read more

| Dangerous, Mismanaged, and A Total Nightmare I will never give Original Tommy's another dime of my business. What was supposed to be an anniversary celebration at the Chino, CA location turned into a chaotic, unsafe disaster due to abhorrent management decisions. The Wait: It took a staggering two hours just to get my food. Understaffing: Management left the front line out to dry with only one single cashier handling an entire anniversary crowd. Safety Hazards: The building was dangerously overcrowded, way over its legal capacity. This franchise is incredibly lucky the fire marshal wasn't called, because it was a major safety violation waiting to happen. Hostile Environment: Because of the endless delays, the crowd became hostile and the environment felt genuinely dangerous. I want to be clear: the individual employees on shift were doing the absolute best they could under pressure. This failure falls squarely on the shoulders of management, who set their team up to fail and put customers at risk. To make matters worse, I reached out to corporate to alert them to these severe issues and received absolutely zero response. It is a horrible company that clearly does not care about customer safety, employee well-being, or basic service standards. Avoid this location at all costs. read more

Truly an Angeleno classic! I remember growing up loving Tommy's, it's been a staple in SoCal for as long as I can remember. They're still good, but as my palate has matured, I found the food to be decent but missing something that would elevate it--maybe a bit more salt or seasoning? Overall, it's a place filled with nostalgia, mostly located in Southern California with a few spots in Vegas. Missing a star for flavor, and I also noticed that the portions seemed smaller than I remember from my childhood. Still a nostalgic spot worth visiting if you've never been, but for me, it's not quite the same as it used to be. Service was great! read more

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Very clean location. It was pretty empty tonight. I didn't mind at all. Food here is always consistent. Can't go wrong. I ordered a ¼lb #4 with no pickles. Our cashier was very nice. Unfortunately they were out of ice. read more

Original Tommy's - Burgers Near Me - Chino, California

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Over 35 min in drive thru with only 4 cars ahead of me on a Sunday at 130pm! Terrible!!!Not organized - avoid at all costs as they are not well organized or managed. It was only 2 burgers but took an eternity'z read more

Original Tommy's - Backed up drive thru - Burgers Near Me - Chino, California

Food was decent, service was friendly, and everything came out quickly. It was our first time here and we decided to try it because of a BOGO deal. Overall it was a good experience, but without the promotion the prices feel a little high for what you get. read more

Take your food to go!! There is no AC in the lobby and it was extremely hot and uncomfortable. The associate said they do not control the lobby air and it was solar. Very hard to enjoy your food in a hot lobby. Never been to Tommy's that was sooooo hot in the lobby. read more

Food was good as usual, but it seems every time we are her the tables are extremely dirty and employees are just laughing having a good ol' time. I'm glad they're happy but I'm tired of having to clean my own table off I can do that at home. So we've decided to start going to a different location because this is way too often. read more

This has to be the most ridiculous thing ever. They gave me a cold piece of cheese on my fries for cheese fries. The cheese isn't even melted. This was a waste of money. I wouldn't recommend anyone coming to this place. So lazy they can't even melt the cheese ‍ read more

Original Tommy's - Burgers Near Me - Chino, California

Review #16 Love Tommy's burger. I am glad there is one closer to home. We also like the City of Industry location. They are famous for their chilis. I rarely go inside and usually order through the drive-through. I like their chili hamburger without the mustard and pickles and that will do it. Other family member likes to get the famous chili cheese dog, or just chili burger. Friendly staff. Good service and fast. read more

Their customer service, drive thru personnel are trash. They often "forget" to complete the order and you only realize a chilly hot dog or fries are missing when you get home, making you drive (8 miles) back to the place to pick it up. No apologies or anything similar to it. read more

I haven't been to a Tommy's burger in awhile and this location didn't disappoint. It doesn't have the nostalgia effect like the original location. The staff was great with quality and efficiency. My daughter had never had and the Tommy experience and she loved it all! read more

Original Tommy's - Burgers Near Me - Chino, California

Came to this location with my family and Andrew greeted us as we walked this young man was a pleasure to encounter. Welcomes with a bright handsome smile and great energy. Has the best customer service I've experienced. Thank you. See you again next time :) read more

Original Tommy's - Burgers Near Me - Chino, California

Was out on vacation in California, and we stopped by this place, Tommy's is amazing and there chili is delicious and I just loved there burgers. The chili cheese fries was delicious as well. The customer service was great and the ambiance was awesome. Thank you will be coming back soon read more

Food was not very good. Chili and breakfast burrito were swimming in oil. Glad we got the chili on the side cause it was gross; visually and taste wise. Service was ok. read more

Original Tommy's - Burgers Near Me - Chino, California

16 bucks for a single chili burger combo!!!! Not worth it, save your money and walk across the parking lot to In-N-Out for half the price and a much better burger. read more

Can't go wrong with a couple of breakfast sandwiches and some chilli cheese fries. It's Tommy's. Enough said lol.

Avid customer here. First time enjoying a chili cheese dog. Amazing! Hotdog has a firm bite to it, chili as always is delicious and the cheese and pickles round it out. Always greeted when I enter and it's always clean inside. Next to the one on Rampart, this is the go to Tommy's. See you soon! read more

Original Tommy's - Chili Hot Dog with Cheese - Burgers Near Me - Chino, California

Environment was good. Service was good. Food was tasty and good. There burgers are good.

It's not like the original Tommy's that we got to know in LA but the the burger and chilis brought back memories. The place was clean and well organized. read more

Okay now I grew up going to the Tommy's in los angeles and then later the one that use to be in rowland heights and This is my second time coming here and I must say I don't care for this location. I returned to give it a second chance but something about their food doesn't sit right with ny stomach. I never had issues at the many many times I went to the other locations. Customer service was a little rude through the drive thru. Then when we go to window the girl seemed rushed. We asked for a lid for out box and she handed us one with chili on it. Second the fries were not covered like they half assed the food and lastly they forgot to give us out drinks that we had to come back for them. I would suggest going to the in n out next door over this tommys location, just sayin. read more

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One of my favorite places to go! The staff are always so kind. The food is always the same and yummy! Consistency is key! I love eating inside or outside! read more

Went to Tommy's drive through on a Saturday morning . Service was fast and friendly. I ordered a breakfast burrito with everything (for the first time) I especially loved that it was being made fresh to order. I even observed them cracking open the fresh eggs . I must say the burrito was hot and very delicious. I even had some leftover to take for lunch on Monday s work lunch hour. And even tasted good being reheated. Next time I'll try the breakfast sandwich. Good job to the staff on Mountain Ave Tommy's. We will be back:-)) read more

Too much mustard that it made the burger kinda nasty. Took away the chili flavor. In all my years eating Tommy's. This was the worst tasting burger I had ever Slow down on the mustard! read more

Original Tommy's - WAY TOO MUCH MUSTARD! - Burgers Near Me - Chino, California

Went to try for the first time and it was alright. Was glad glad there was no line in the drive thru. Service from staff was ok. Burger was decent and got a brisk raspberry iced tea. I was kinda expecting it to be better with 'world famous' being in their name. read more

Original Tommy's - Drive thru - Burgers Near Me - Chino, California

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I stopped here one night as I haven't had Tommy's in years. I ordered chili cheese fries and they did not disappoint. I ordered them extra crispy. The chili fries were sold at an amazing price. I would say the drive-thru was pretty slow but the food was so good it made up for it. I will definitely be coming back to this location. read more

Original Tommy's - Chili Cheese Fries - Burgers Near Me - Chino, California

This review is for the Chino location just off of California 60. We went there for dinner, and found that they were out of tamales until Wednesday. We went back outside and called my wife to ask what she would like. When we ordered, we had difficulty understanding the young man behind the counter because he was wearing a mask. I am also hard of hearing. While I was filling up my drink cup I heard somebody behind me making a lot of noise. I did not know what he was saying because my hearing aids are directional. My daughter moved up to let me know that the man behind me want to get a napkin. She did explain that I was hard of hearing. For some reason the man then told my daughter that he was going to "fuck her up." He continued to get louder and louder and I turned around to see what's going on. Another person was with him tried to call him down. It wasn't working. My daughter moved my granddaughter closer to her and just started holding her to protect her. I moved up at that point. The other person who is with the antagonist tried to apologize. They both left shortly after, but there was continued yelling outside until they drove off. NO ONE from the establishment came out to intervene and try to sort things out, or calm things down. They left my daughter, my 7 granddaughter, and a 71-year-old disabled veteran to fend for ourselves. When it was all done, a person from the business asked if we were OK. No, we were not!!! We really were not!!!! My granddaughter was in tears, and my daughter was in tears. Other male customers in the business told us they were getting close to "dealing" with the "antagonist" but didn't have to. It is a 1.4 mile drive from this restaurant to where we were staying. By the time we got there the food was cold. A COMPLETE AND TOTAL LACK OF CONCERN FOR THE SAFETY AND WELLBEING OF CUSTOMERS AT THIS LOCATION AFTER SPENDING AROUND $95.00 FOR FOOD AND TWO T-SHIRTS. UPDATE: it has been close to a week since this "incident." NO ONE FROM THE BUSINESS HAS BOTHERED TO RESPOND PRIVATELY OR PUBLICLY. "WHISKEY TANGO FOXTROT!" read more

Food was delicious just like the original Tommy's service was great, the young man very attentive to my order, good prices, ambience was relaxing, nice music. I will definitely visit again. read more

This is the place if you're hungry for a Sausage Breakfast sandwich. It's fantastic! I always buy two, so I can enjoy them, two days in a row. I only wish they'd put them out all-day. Who doesn't like Breakfast for Dinner? read more

I've lived around the corner from this place for 10 and figured I'd stop in and give it a try. I got an order of chili cheese fries , which I thought were over priced ($7.67), and they were terrible. I didn't care for the chili at all. Sorry Tommy's, definitely not my style. read more

Food's great and all, but the drive thru line takes lonnnnnnnnnnnnnng. On top of that, they let the Prius in front of me place another order at the window, so cheers for the longer wait. Aside from all that, the staff was nice and I can't complain about the food. It just might've tasted a little better if it didn't take 25 minutes at 8pm on a Wednesday night. read more

I am a HUGE Tommy's fan, I am born and raised in LA so I was excited to find a Tommy's location in Chino. I was sadly disappointed with the service & food. I used the drive thru to place my order & everything was fine until I got my order. I asked for chile peppers (because they are must when eating Tommy's) the associate seemed annoyed & I when I was handed my food -by a different person (not the person who charged me) he practically came out of the drive thru window to shove the food in my face. I order a double chile cheese burger, which was good but the yellow pepper were horrible! They looked old, they were dried out, and one of them had a dark spot inside of it. I cannot believe Tommy's would ever consider serving obviously old / partially rotten chile peppers. read more

Original Tommy's - Burgers Near Me - Chino, California

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Sad. Waited all month for my Tommy's burger. They don't give a freshly cooked patties. There doing an injustice to original.

Haven't had Tommy's in forever and it was delicious. I'm a huge chili fan and was so excited to bite into their burger and their chili cheese fries. I went through the drive thru so can't really comment on the inside of the facility but I can say that even with a long line, I was still able to get to the window rather quickly. The meal was exactly what I was hoping for and I would definitely go again. Keep an eye out for their specials. They always have great deals for specific days of the week. And with having a family of four, I was able to keep some money in my pocket with their deal. read more

Food is delicious! Love the Chile burgers, Chili dogs, and Chili Tamales!! The only issue is that every time I go during the summer, its hot and muggy inside, so its uncomfortable dining in. I've asked the lady manager to please raise the air conditioning temp a few times but she always tells me that its not working and that they're waiting for it to get fixed. She's told me and my various friends this exact same excuse a few times over the last two years or so, so she's obviously being insincere. I prefer Tommy's, but I bet its nice and cool inside that In&Out down the street... just sayin. read more

Got the pastrami was great. And service we had Luz she was great. Will definitely come back !!

CHECK YOUR ORDER AT THE WINDOW... ordered 2 hamburgers with extra pickles, got one without chili and both with no pickles, ordered 1 chili fry & got 1 chili cheese fries ‍ btw girl who took my card didn't SAY A SINGLE WORD, took my debit, ran it & gave it back... handed food in one bag and continued to look at the register. 3pm middle of the day, didn't think anything of it (benefit of a doubt) but no, order was repeated at the order window & confirmed before approaching the physical window where payment was taken but everything was wrong & silence. Whoever was recently hired ruined our 7 year experience here as customers & we'll be sure to spread the work, food was reheated at best, not sure what the deal is at the middle of the day on a Sunday read more

Original Tommy's - DONT WASTE YOUR TIME HERE - Burgers Near Me - Chino, California

This is Tommy's you can't go wrong, they have plenty of Chile on their hamburgers, fries, tamales, hot dogs, etc. it's always hot and so delicious. I was disappointed with the hot dog it was chewy and too skinny hardly no meat for the $9.90 combo, Oscar M. is meatier. I asked the employees if they had a new "hot dog" supplier,!? Because I didn't enjoy today's, I won't be buying Chile hot dogs anymore, which is my favorite, I got the new Mega combo to go my hubby was delighted! read more

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Love this place. I make the drive here usually once a month and it is always delicious. The food here is consistent and I love that, never hit or miss on what I order. The burgers are super tasty, the chili is amazing, great fries. Always friendly and helpful service. Nothing but great things to say about this spot. read more

First time here, Fries were cooked to order, as was the burger, chili was fair but not great. No Coke products. Huge strike imo, store was quiet and clean plus service was quick. read more