Extremely Unprofessional and Painful Experience…read more This was honestly one of the worst massage experiences I have ever had. I left feeling like I had been hurt rather than helped, and my body actually hurts more today than it did before the massage yesterday. I specifically told the therapist that I am a cancer survivor with lymphedema and that I was experiencing significant pain in my neck and shoulder. A professional massage therapist should take a medical history seriously and understand how certain conditions can affect the type of massage and pressure that is appropriate. Instead, there was no oil used during the massage, and his hands were extremely rough. He was pinching and plucking at my back, and I was saying "ouch" throughout the entire massage. About halfway through, he leaned down and whispered that there was a "special oil" available for an additional $20. I later learned that what I was given was supposedly CBD oil, and it smelled strongly like Biofreeze. The experience became even more concerning. He put extremely hot towels on my back, hot enough that I felt like I was being scalded. He felt my feet and said I was cold, rather than handling that professionally, he plugged in a blow dryer and began blowing hot air all over my body. He also used significant pressure points on my skull, and my head now feels bruised and sore. I honestly question whether this person had any professional massage training whatsoever. The entire experience felt extremely unprofessional and, frankly, unsafe. Someone with a medical condition could potentially be seriously injured by this kind of treatment. A professional massage therapist should ask about medical history, listen when a client says something hurts, adjust their technique appropriately, and never continue using painful or potentially harmful pressure. I will never return to this establishment, and I strongly recommend that others be very cautious before booking a massage here. If you have any medical conditions, I would be especially careful and make sure you understand exactly who will be performing your massage and what their qualifications are. This was not a relaxing or therapeutic experience. It was painful, uncomfortable, and completely unprofessional. I contemplated leaving mid-way, I regret now I didn't.

Unfortunately I did not enjoy me experience. I came in on a Thursday as a walk in at 12 noon. There…read morewas no wait so I was attended to right away. I got the 60 minute foot massage with head to toe (chair massage). For the foot massage they started with a 2 minute foot soak with only water which I found surprising since all other reflexology places I've been to always use soap water. For the massage they use those blue latex gloves so it takes away from the experience which I did not like. Felt very dry despite the lotion being used. I originally had a lady and her pressure was very weak and I think she was doing her best but she was older so not sure she could really give deep pressure. A man arrived about 15 minutes into my massage and they switched out which was great because he had much more pressure. However, did not help because the gloves they use cause a dry feeling. After the foot massage I moved on to the chair and that was HORRIBLE! He did not use gloves with the chair massage but her also did not use lotion so once again a very dry dull experience. Lastly when I went to check out the man told me the machine was down and if I could pay cash. I told him the lady did not tell me that when I checked in. He asked if I could leave them my credit card information on a piece of paper (HECK NO)! That's literally insane to ask someone that and also who is crazy enough to leave credit card information on a paper. Once I told him I was uncomfortable doing that, all of a sudden the machine magically started working. There are many other places so I don't suggest coming and I won't be back. The staff was nice and who knows maybe I just got unlucky that day. Either way I will not be back.

Booked a massage on their website directly. I got two confirmation messages. When I arrived, the…read morelady could barely communicate to me that I could not have my appointment time. She told me to come back tomorrow. Very unprofessional and a waste of time and gas to arrive to the massage and be turned away.

I gave this place 1 star because they were nice enough to help me find my Watch and booked me Same…read moreday. I went there on March 1, 2025, and called ahead to ask if they did Thai massage. The guy on the phone said yes. When I got there, the menu said Thai massage, and the masseuse said the owner told her it was $70. The original price is $90. I agreed, and she said, 'Okay, you pay now.' I thought that was a bit strange to pay ahead of time, but I didn't mind. When she came back with my change ($30), she asked if I needed it. That threw me off. I said, 'Excuse me,' and she said, 'Tip now, yes?' I was desperate, so I said, 'Okay, just give me a $5 back.' She thanked me, gave me candy, and walked me to the room. The massage was not Thai at all. It was a medium-pressure rub. The neck rub was a very fast movement up and down on my neck, which I thought was the warm-up. Okay, pause. I'm not into negative reviews unless it's absolutely necessary and to protect those coming behind me. And to be honest, the massage was very uncomfortable. I could barely twist until it was over. The hot stones she used were way too hot, and I really don't think she's ever given a massage before. Sadly, my neck is in worse shape than when I went in. So much so that I had to schedule a chiropractor appointment because I can barely move my neck up and down, let alone left to right. I should probably call them, but they don't seem like the type of place that would do anything about it.

This place is a scam. The "therapist" didn't know what she was doing and didn't speak English so…read moreyou cant even explain where you want her to apply pressure. When it came time for the bill, they tried to charge me an extra $10 on top of what was agreed on their services menu. Then when my credit card statement came, they gave themselves a nice $50 tip. This is a fraudulent business and I wouldn't be surprised if it was a front.

Called before I walked in and asked about an hour foot. She told me the price, $60, ok fine. I come…read morein 5 minutes later and she says no to foot only body or at least that's what I made out. I went across the street for an hour @ $5o. Wont return.

I highly recommend Nava Sen Spa for the restorative deep tissue and Thai massage combo! Massage…read moretherapist Brandi has legally changed her name to Nehaylia for beautiful, personal reasons, so if you've booked with Brandi before, look for the name Nehaylia when you schedule your massage. Nehaylia is an excellent, highly-experienced massage therapist, and I thoroughly enjoyed our conversation about dogs, travel, and good coffee while she worked out tension knots and stretched out my sore muscles. Thanks, Nehaylia!

When the internet and sign on the building says they're open until 7PM on Saturday and a trip from…read morequite a distance to get a gift certificate and finding the spa is CLOSED. This is VERY inconsiderate and not professional.

I had a 90-minute massage with Richard and it was truly incredible. I came in sore and tight, and…read morehe knew exactly how to work everything out. His technique is exceptional... firm, precise, and perfectly intuitive. You can tell he's genuinely gifted, not just trained. I will absolutely be going back. One of the best massages I've ever had.

Lisa is excellent at deep tissue sport massage after tough workouts or competitions. Very similar…read moreto what I've gotten at the therapist or chiropractor. It's a great value for one hour. No wasted time at all.

I have had multiple massages here and they're all wonderful. I never make an appt, but they always…read morefit me in within minutes. Highly recommend!

we called the morning of and they fit us right in for a couples massage. it was our first time and…read moreApril & Sofia did a wonderful job. couldn't be happier with the experience!

As someone who has had many massages in life, this may be one of the worst. First of all, I went in…read morefor a foot massage, and she taught me into 30 minute body and 30 minute feet which I agreed to. The massage was basically just lightly touching my shoulders and back. There was no pressure, no actual massaging and was quite ineffective despite asking for even a little pressure. Then it was when it was time to flip, there was no privacy or conscious effort to be professional. When the feet part came, my feet were not soaked in warm water or even a warm towel. She just started rubbing my feet. I do not recommend this place.

This massage for the second time I've tried the place and it was terrible. The name of the woman…read morethat I had was named Coco She didn't use any pressure whatsoever with a very lazy massage. It was honestly like she didn't really know how to give a massage at all. She was just trying to sell other services. Once she figured out that I wasn't going to pay for extra services the massage got even worse They just worked on my arms and my legs ignored my back pretty much. When I said something about the quality of the massage, they got an attitude I would not recommend this to anybody.

fantastic we did the foot massage and it was amazing i loved every bit of it they are so flexible…read morewith everything and were so sweet

I use to love it but the current ladies are not good. One literally falling asleep. Sandy…read moreSprings location is tiny bit more $ but wayyyyy better!