I live in Heber City and don't have many Internet options, but I have been very happy with UBB for…read morethe 10 years that I have lived here. There have been very few problems, I seldom need to reboot the router, and a few weeks ago when a piece of their equipment failed, they were at my home in a few days and replaced it. When I have called tech support I have had courteous service with little to no waiting time on the phone. All Internet providers have issues from time to time, but UBB has been very reliable for me overall.

When I decided to give UBB a try, they scheduled the install within 2 days of my call. They honored…read morean advertised price from a mail flyer that I had received a few weeks earlier. The person I spoke to was friendly and helpful, and not "salesy". The install only took a couple hours and the technician knew what he was doing. He gave great advice regarding modems and routers and how to get started. I rented eero devices from UBB for a couple months, then bought my own when there was a good sale. It was no trouble at all to return their equipment - they came and picked it up. The service has been really fantastic. The speeds are more than we need, and I have a few dozen devices between our phones, tablets, laptops, a home computer, and a collection of smart home devices and cameras. I work from home about 80% of the time and I have no complaints!

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

The technicians that went to my mother's house decided that it would be smart to drill through the…read moresewer main to run fiber.(This service was for my mother's neighbor by the way)she goes with Google Fiber because it's Google Fiber and has a much more secure infrastructure. As an electrician I just can't for the life of me figure out why that would ever be a good idea. There was sewage leaking through every faucet, drain and toilet.. spraying up onto the air!! This wasn't just her sewer main but also their client's! So apparently their practices are most likely shady and against code. (Classic lazy Utahn business tactics.) My mom had to go stay in a hotel which she couldn't work in due to needing her Internet at home to work. She lost days of work, sleep and had the stress of her house being covered in sewage! I'd say literally go with anything else.

I visited this store twice on Friday, March 24, 2017, and was not impressed…read more My family is looking to switch plans and I decided to visit Verizon to see what they could do. I stopped by at around 2:00 P.M. and it was busy. I was promptly greeted, explained that I was in the market for a new plan, and was put in the queue but never told how long I could expect to wait. After about 20 minutes, I told the gentleman who greeted me that I needed to get back to work but would return later than night. When I returned, the store had settled down and I was promptly greeted by a salesman and asked questions. I explained my current family plan, our needs going forward, and asked for options. The salesmen quoted me something like $190 for 4 lines, unlimited phone and data. I showed him an offer from T-Mobile but he wouldn't match it or offer anything to compensate. The phones were even more expensive. He tried to tell me that by charging more Verizon could put that money back into improving its network (as if). He wouldn't even waive the activation fees, which T-Mobile would also do. Verizon just didn't offer any compelling reason to sign up, which is fine. The real reason for my low review is because in the middle of our conversation, another Verizon employee interrupted us and asked the salesman helping me various questions on behalf of his customer. My salesman was pulled away for a few minutes to help this other customer. I found this to be a bit rude and inconsiderate of my time.

I came to this store excited to pick up my new phone and this is the box that they gave me at the…read morestore. I asked if it had been used and they said that the seals were still there and the box is only worth a $1. They said they wouldn't switch it out and that I would have to take it and return it if I wanted a new one. I am sure the phone is fine but I definitely would like my $1,000+ phone to come in a box that doesn't look beat up. The main issue here was the face that the employees didn't seem to have a problem with the fact that the "new" phone that they were giving to me looked like this and just told me that it was worth $1. Horrible customer service.

My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.