Tried these guys out, as I was dissatisfied with the previous business I used to trim my hedge. OTC did the job, but i noticed the hedge bulged and was not cut in straight line. It had been a long time since I had the hedge trimmed and squared in that manner, and the hedge had become much fuller since then. I called to ask about his, not sure even if the job was done incorrectly and was calling to ask if it should have been cut in a straight line. I tried to be personable and non-accusatory, because like I said, I didn't even know if what I was noticing was a poor job or just the limit with what they could do with my hedge. What I got back was the guy talking to me like he wanted a confrontation and he ended up calling me a liar ("disingenuous" was the word he used.) I don't know who the guy was, but I can say that I will never use this business again and tell anyone else, caveat emptor with OTC
This is the response I got in return from this review:
Damien C.
Business Owner
Aug 5, 2025
Paul, we wish this could have been resolved in a private setting, but alas here we are. One week after your service, you sent an aggressively worded text indicating that you were displeased with the work completed on your hedge. That same day we reached out via phone in an effort at conflict resolution and to find out more about what objectives were missed on your project. We had already instructed a crew to reroute to your property at the end of their day to take more off of the hedge and ensure your satisfaction with the quality of our work. On the phone, it became clear you were not interested in a good faith discussion and instead your main objective was to berate and belittle our staff, company and myself. At no point were you non-accusatory or personable, instead speaking with a tone more aptly fit for misbehaving children. Your incessant line of questioning, "Does trimming the hedge in a straight line not come with the cost of the job?" "Do you normally charge individuals for work not completed?" "Have you trained your crews to prune hedges on a slant?" was disingenuous. You were never accused of lying. Our sole intent was to remedy the unfortunate situation. When we tried to focus on conflict resolution and mutual respect, you became irate and shouted "I'll just find someone else to do it!" and hung up the phone. At this point, we instructed our crew that was en route to stand down and not return to your property. As you volunteered in your review, we are not the first company you have had problems with. We stand committed to providing the highest quality tree care in the Portland area with a strong dedication to customer service and treating our clients with respect. If you are a prospective client that has come across this regrettable back-and-forth, we ask that you judge our potential off our 20 year history in business and the numerous other reviews we have received, including a 4.9 rating on Google.
And this is my response:
As defined by dictionary.net the definition of disingenuous is:
Not noble; unbecoming true honor or dignity; mean; unworthy; fake or deceptive.
So I let the reader decide whether calling someone disingenuous is tantamount to calling them a liar. As I included the picture of the hedge as well as the text I sent, this too I leave to the reader to decide whether it fits Damien's description of "aggressively worded text."
I stand by my account and say that the whole of what is represented by Damien is untrue. The last words he heard from me was "Thanks, but no thanks, I'll find someone else to do the work." Because really, after spending $500 to get a hedge trimmed, which by his reaction, was not done correctly, and then being called a liar on top of this, who needs this headache. read more