In a perfect world, I would hope that no one would need to avail themselves of their service and…read moreour beloved animals would live with us forever. When that is no longer the case and tough decisions need to be made, we had an excellent experience with Compassionate Care to say goodbye to our pup. Let me start by saying that every administrative and customer service interaction was timely, clear, and concise. The last thing you want in this situation are delays and confusion. Once I reached out through the contact link on their website, the email response with details about their different services happened within 10 minutes. An intake call to make arrangements for a euthanasia visit at our home was answered by a human and only took a few minutes. They recommend making a reservation 48-hours in advance, but we were put on a wait-list and we moved up our reservation when things opened up. I appreciate that you can reschedule (with four hours advance notice) as well. They have a variety of services, Eco-friendly cremation, and memorial pieces. Everything was arranged in advance, including payment through their web portal, so when the vet arrived for the appointment it was all about our boy and his (and our) comfort. Dr. Wilson clearly walked us through the process, gave us time to say goodbye, provided options, and was a wonderful partner in the process. Cremation is done at a facility in N. Portland, but they have the option of picking up the cremains in Oregon City which was more convenient for us. Having gone through this experience with another pet where we took them to the vet's office, I would highly recommend this option for the pet's comfort. It just felt better saying goodbye in a familiar space surrounded by love.

My experience was okay…read more I made a most difficult decision to let my beloved cat go after a long weekend spent almost entirely in ER trying to figure out why he would no longer eat and why his eye was swelling shut. And an even longer two or three weeks before that fighting to get him to eat. Like others here, Kevin was closer to me than my human family. I was busy with the doctors in ER so my partner called in to make the appointment to ease my stress. He said I was primary contact, but it was difficult to make that clear all the way until the day so communications were continually going to him. Not a big deal in the overall picture, but it didn't make the experience any easier. This was my cat for 8 years before I met my partner and while he loved my baby, I was the one with the lifelong bond. The doctor showed up within the time window allotted. We both found her a little cold. I felt like we were just a job and everything was done by number. My BF picked up my cat and carried him to me, but the doctor said we should do paperwork first which resulted in me putting him down after building up to do what I deemed impossible. I was emotional and crying. This really should somehow be handled before the visit. There were corrections to be made on the form. I was about to lose my baby and this only made me aware that I was filling out his death warrant. I am utterly heartbroken. I know holding your baby until the last minute is catharsis and closure, but I found it traumatizing. His passing was peaceful at least. Everyone's goodbye will be unique, and my example will not necessarily match what others experience. Everyone we spoke to was professional. I just wasn't feeling the compassion.

Having a senior pet and understanding their time is here is understandably a heartbreaking time…read more Dr. Seana provided my family compassionate care in every step of the process, it was truly made bearable because of her kindness and professionalism. We had a peaceful last time together and Dr. Seana took great care of our kitty through every step and I would trust her for any other pets transition. The memorial items brought us so much peace because of the care she took in making them. Dr. Seana brought my family a beautiful ending to our kitty's life and I'm so grateful to have found her for us.

Monarch was a God-send when my baby Cheeto was ready to move to his forever home. Seana came to my…read morehome and was so sweet with Cheeto. Even after he has passed, she lovingly put him in a basket and covered him leaving his head uncovered. She came back a week later which his ashes, and several remembrance items including a heart with his fur and his paw prints. It was such a nice end-of-life experience. I miss my baby everyday, but I get to look at his memorial items and remember him.

Absolutely without a doubt would recommend this pet afterlife service to anyone who wants their…read morelittle companions treated with the utmost care. My dear heart cat passed away two years ago and I was able to get her recovered and set an appointment for cremation so she could stay with her family (as her original burial place was located at a selling house) and I could hold my baby once more. Brian answered the phone within two rings nearly every single time out of the 12 million times I called him to update him on the recovery process, ask questions, and toggle the appointment time and date. Brian was so patient, kind and accommodating during the entire process. I was able to get my kitty an appointment very promptly. Brian let me cry and ramble about my girl with no judgement, just understanding and compassion. During the intake meeting I really honestly felt that my kitty was in safe hands, with someone who knows what it's like to love an animal so much and want the care and dignity they deserve to continue on even after they cross the rainbow bridge. Your little companion has an ID disk placed with them during the entire cremation process, in order to make sure that the ashes you get back are your friend's only. So you don't have to worry about accidentally bringing home anyone else, or leaving any of your baby behind. That was a great relief to me. I was only in town for less than a week, and had to drive back to school. Brian made sure my kitty was ready to take home within that week so I would be able to return with her. That meant a lot to me. When I came to pick my kitty up, Brian had made a beautiful wooden frame memento to take along with her new lovely rosewood urn that featured my favorite picture of her. So that I could display her sweet face next to her new resting spot. The passing of an adored companion is always so painful, but being able to work with Brian on the care of my sweet girl put my heart at ease for the first time in a long while.

Losing a pet is never easy . I lost my beloved frenchie Oliver this year and I wasn't at all…read moreprepared. However, I had to make sure that he was laid to rest properly . Pet after life services took a load off my shoulders and I am very pleased with the services that I received

The receptionist was amazing, we took our puppy, she was so lovely, recognised the symptoms told us…read morewhat she suspected and was best to observe at home, the wait time was 4-6 hours. she was absolutely right, never paid a penny 24 hours later puppy was back to his normal crazy self.

I cannot thank Dr. Shawn Thomas and the whole team enough for the wonderful care they provided my…read moredog after she ate a tennis ball and needed an emergency endoscopy. She has Addison's Disease which adds another layer of concern to her health. Dr. Thomas was knowledgable, kind, and kept his cool on an extremely busy day. He took wonderful care of my dog and great patience with me as he answered my many questions and concerns. I really appreciated how equipped this animal hospital was. From the grassy field and trail for potty breaks to the expansive lobby with comfortable couches and coffee, we had everything we needed. And the medical care ended up being thousands cheaper than my local WA emergency vet. I would not hesitate to trust them with the care of my beloved puppies.

While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

I have had multiple dogs receiving care here and would recommend this group without reservation…read more Currently I have 5 German Shepherds, all with different personalities. The doctors and staff treat all my dogs with kindness, caring, patience and efficiency, in spite of two with anxiety, one with aggressive behavior and one who thinks he owns the world! They treat them as if they are their own. Best care we have ever had.

I cannot thank Animal Care Clinic enough for their care for our sweet Kodiak. Having a hunting…read moredog/breed can be a lot but the staff at Animal Care Clinic has helped us every step of the way and they are always one call away. Thank you for your care, respect and attentiveness.

I work at Union Gospel Mission in downtown Portland and we were trying to find a vet to help a…read morehomeless individual and his 1 year old Cane Corso, Karma get her rabies shot so that we could get them both into a shelter program and the compassionate professionals there were very courteous, extremely generous and both the incredibly caring Veterinarian and Techs were so amazingly thorough and helpful! Would wholeheartedly recommend TAH to anyone in a heartbeat and without hesitation whatsoever!

Response to their comment: Again, dishonesty abounds. They have not "made multiple attempts to…read moreresolve this issue". Don't trust these people. Avoid This Clinic - Negligence, Poor Communication, and Broken Promises Our experience with this clinic was a nightmare. At our first visit, the vet hastily prescribed SSRIs for our dog without a thorough assessment, providing inadequate counseling. The entry dosage was too high based on veterinary guidelines, which we didn't realize until it was too late. After five days on the medication, our dog developed severe anxiety, allowing only me near her. She was suffering. We tried calling the clinic multiple times with no response for over a week. By then, we had already weaned her off the medication ourselves. When we finally spoke with them, we expressed serious concerns about the vet's judgment. We had paid hundreds of dollars for that visit, only for our dog to be harmed. The clinic manager, Ashley, later apologized and promised a refund, also offering an appointment with Dr. Schram for a behavioral assessment. Dr. Schram was kind but admitted she wasn't qualified for this. We were also referred to Synergy, a behavioral veterinary practice, which we later contacted. Meanwhile, we worked to rebuild our dog's trust, but the anxiety remained. Dr. Schram recommended sedation to get her examined, which we agreed to. Days later, she called saying our dog had a heart murmur in her chart--completely false. This misinformation was likely entered at the first visit and never corrected, which is unacceptable. We followed everything they asked--driving back and forth, picking up meds, and trying to help our dog adjust. The "happy puppy" visit was a joke--we waited over 45 minutes, then were stuffed in a break room for half an hour due to staff quitting. Unprofessional. Despite promising a refund, we never received it. I followed up via email multiple times--no response. When my husband asked in person, they falsely claimed they just didn't charge us for Dr. Schram's visit, which is not what was promised. The sedation visit was the last straw. Our dog came home vomiting and lethargic. Assuming it was from the sedation meds, we monitored her. I emailed the clinic that night with a reasonable resolution request--again no response.The next day, I texted their office and finally got a call four hours later from Ashley, claiming it was a vaccine reaction--despite not being a vet and never having met our dog. When I asked if she read my email from the night before, she admitted she hadn't seen it. Their email system is confusing, and they don't monitor their invoice email--yet another example of their incompetence. Ashley then denied ever promising a refund and claimed we declined a "discount" instead. Why would we decline getting some of our money back? This blatant dishonesty was infuriating. Instead of fixing the issue, she said we'd be hearing from Nathan, their professional liability insurance rep--an admission of guilt if I've ever seen one. Nathan later asked, "I understand they offered to refund some costs for Freya, but you declined. Is that correct?" Absolutely not. This clinic is negligent, dishonest, and lacks accountability. They harmed our dog twice, refused to provide proper follow-up care, and fraudulently charged us for a fecal sample they never took. We lost over $1,000 due to their incompetence, and they refused to refund what they owed. If you love your pet, stay far away from this place.

Hannah reached out and made things right. They apologized for what happened and took steps to…read morecorrect the mistake. Once we shared how upsetting the situation was for us, especially during such a difficult time with our pup Boba battling cancer, they were understanding and responsive. We truly appreciated the effort they made to improve both Boba's experience and ours during such a challenging time.

I'm writing this review to share my deeply disappointing experience with both the Portland and…read moreTigard Hannah Pet Hospital locations, as well as to advocate for Queenie and all future pet owners who may consider bringing their pets here. My beloved cat, Queenie, was only 9 months old when she passed away under their care a month ago, and the way this has been handled has left my family and I absolutely devastated. We brought Queenie in for a spay surgery, and she returned to us in a completely different state--completely disconnected from her mind and eyes, and avoiding us at all cost. At Portland, we were sent home with assurances that she was fine to return, despite our concerns about her lack of appetite and severe dehydration days after her surgery. Dr. Aldo Mata, who saw her that day, mentioned issues with her gallbladder and possibly her liver, yet reassured us she'd be fine after administering more medications. We were told she'd improve by the morning, but she continued to worsen as hours passed. It was clear to us that red flags were missed, and she died in the most tragic and traumatic way, leaving us in complete devastation and immense trauma that even calling them triggers flashbacks from that day, leaving me in tears after I get off the phone. Since her passing, the communication from both locations has been way too quiet for way too long. We've reached out multiple times, but each time we've only received minimal updates from front desk staff, never from the actual doctors. Despite numerous promises that a doctor would call to explain what happened, we've heard nothing for over a month. We weren't even contacted about letting us know that her ashes were ready (God knows how long they've waited...). It's truly unfathomable how little regard they have for us as grieving pet owners. Losing Queenie has been an indescribable heartbreak, but the lack of compassion and responsibility from the staff has made it even worse. It has shaken my trust in their ability to care for animals and support grieving pet owners. Since her death, there hasn't been a day where I haven't stopped crying. It has deeply affected our whole family, and our Christmas and New Year's were overshadowed by the pain of her sudden passing. Queenie deserved better, and for a clinic that claims to care for pets as if they're their own, it's painfully ironic that they failed her so terribly. It seems clear to me that they used the holiday season to avoid accountability, and that makes the situation even harder to accept and bear as the days go on. I sincerely hope this review prompts the clinic to reevaluate their practices, particularly their communication and aftercare procedures. No one should have to go through this level of neglect. If you're considering this clinic, please do yourself and your pet a favor--ask thorough questions about their care and follow-up procedures. I would not wish this experience on anyone, and I strongly encourage you to read through other reviews online and on other sites before making a decision. Below is a photo of our beautiful Queenie, whom we will never be able to see grow up, never be able to wake up every morning and see her beautiful yellow eyes and heartwarming presence. It was hard seeing these photos, but I want to share to everyone online who she is and how beautiful she was, my little soulmate. Admittedly, I bawled my eyes out once again looking at these photos. May we, and especially Queenie, find peace and justice.

Always a great experience Staff welcomes us they're great with our pups everything from Nail…read moregrinds, anal glad release, self wash and more Well, priced convenient, friendly and clean Can't ask for much more check them out we highly recommend - And our pups Rouge & Stout Love their staff Coach Shawn

I love the owners and all of their staff are wonderful. Thank you for taking such good care of Big…read moreDogs dog Bubba