Great service and you're buying local. If there is an issue with the appliance, you aren't…read moredealing with Lowe's bureaucracy.

I ordered my Speed Queens from Wayne's and they set me up wonderfully and even showed me how to use…read moreit!

The service was great with the sales person and the selection in the recliner we were looking for…read morewas great plus the price was excellent!

Editing this review as the customer service for this company was surprisingly bad. My wife and I…read morepurchased a new mattress from Tim at Big Sandy Superstore in Evansville Indiana. We ended up purchasing a new Sealy Posturepedic Elite Hybrid. We verified they would ship to our house in Illinois. No issues or so we thought..... The shipment arrived and the order had to be returned due to multiple items being damaged and filthy. The store manager reached out to corporate and the regional manager to check policies on resolving the issue. Corporate said refund them and tell them to buy it somewhere else. The regional manager said they would only reship the mattress and they didn't know when they would ship it. We purchased the bed as a mattress, box springs and mattress cover and the corporate and regionals managers responses were basically we don't care about your business. We had the entire order refunded and we will never return to a Big Sandy Superstore again. The only reason this review is getting a two star is because Tim (salesmen) and the store manager (Eric) were understanding to our issue and frustration. They don't realize they work for a terrible company. I hope this will help shed light on who they work for.

James and Dave were great, when they delivered and installed my oven From King's. Courteous and…read moreefficient

Service and the price friendly people who are willing to work with you.This is my first purchase…read morewith King's great Plus and I'm glad that they're working with me on my purchase.

Seemed to have a reasonable selection and prices. Didn't know their products well at all, and/or…read moredidn't like taking the time to answer any questions. Narrowed what we wanted down to 3 and had all but decided, but were pretty much kicked out for not deciding in under 13 minutes because another customer popped in. Just no..

Left 1 star because you had too. They guy running this business is a true liar. I have many text…read moremessages where one you do good to understand them as a kindergartener could spell better. He did not have the correct refrigerator delivered to our home, he lied about me even being in the business picking out the appliances. He advertised the refrigerator for $600 yet sold it to us for $800 with taxes and then lied that I never told him about the advertised price. He ignored me because he had other customers in the store. I chose not to cause a scene due to this but I should have. I had to file a dispute with my credit card company because after 3 months he still had not fixed the dinged up door he and had not contacted us. I disputed the charges and made a warning post on facebook and received many other negative reports and low and behold he came up with my new door. The refrigerator was on my credit card yet he insisted I wasn't his customer and he didn't have to speak to me. I admit I called him a liar and a lying f'er after he lied on me not once but for the fourth time. He sent us a copy of the email he had on how to handle the dispute I made to my credit card yet he told me he was going to lie about it and then when I told him he needed to follow the directions in the email so they could investigate he is to stupid to listen and says that there is no reason to investigate because my door is now fixed. I told him it doesn't work that way. I would run from going to this business forget walking away, run as fast as you can.

I just moved back to Illinois from California and did not have any furniture. I found the Marley…read morebedroom set online and went in to pick it up. It was damaged. I drove another 60 miles to get a replacement piece. It was damaged. Drove another 60 miles back home and damaged again. Not for sure what to say...

Just went and bought a king bed and had lots of questions and even called three times and JT was so…read morehelpful over the phone and at the store. Great customer service!

I come in here often. Every week/every other and I usually have a decent experience (the reason for…read more3 stars). Even if someone doesn't fully know how to help me with what I'm trying to do, they're at least kind and attempt to help. So, in general, I like this location. However, I had an exceptionally terrible experience there this morning. I mean -5 stars awful. I was looking around for something that I have previously purchased here maybe 2 months ago. A girl named Melody was sitting at the desk kind of in the middle of the store and kindly asked if I was looking for something. I explained to her what I was looking for and that I remembered it being around these aisles on the very bottom right hand side. I wasn't able to explain the product as well as I wanted to because I couldn't remember the name of it. So, I pulled it up and showed her a photo of the box. To preface, I have been in customer service for 22 years so I have an understanding of what is acceptable/not acceptable when helping guests, ESPECIALLY polite and kind guests like I was. I showed her the photo and she abruptly said "Yeah, we don't have that here. I said, "Really? I just bought maybe 5 or 6 boxes from here" And this is how the rest of the conversation went.. "You didn't get it here." "I know for sure I got it here. I purchased it myself" "Maybe you had it shipped to store" "No, I didn't. I just happened upon them and picked some up" "When?" "Maybe 2 months ago" "I've been here since August and I'm telling you we've never had that. Here, I'll just look it up" "Oh, it looks like we do have it. It's in aisle 20whatever she said. We actually have 2 in stock" I was completely silent and we walked to the aisle and I started grabbing what I needed. I asked her for her name and she said Melody. Then I went silent again and she started *really* overcompensating awkwardly with attempting kindness after I asked her name. Saying things like, "Well, I'm so happy I know we have this now, this isn't my department, I have never seen these before, you might wanna grab all 3 boxes (instead of the 2 I needed)." Just really uncomfortably rambling because she knew how rude she just was to me. We are walking back and she is very insistent on helping me further. I asked for wood filler because I too feel uncomfortable now. She shows me, I thank her, and she asked if she could find anything else for me. I responded with "Absolutely not." and walked off, genuinely upset about being talked to with such poor attitude and accusatory behavior. Just rude as all get out. I've never called a manager to complain but I think I will. I was super dissatisfied with my entire trip except for the lady at the checkout line. Do better, Melody.

I stopped by the West side store and they went out of their way to help me out. With them I was…read moreable to order the mini totes and I will be picking them up in the future. The young lady named Sam there was outstanding and made sure she took care of me. She was the best ever.

BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!

do not buy from this place. they sell refurbished appliances that are crap. then, when you try…read moreto call they hang up on you because they don't know how to deal with an irate customer. chirs (who claims he is the owner) is the most unprofessional business owner i've ever dealt with. avoid this place at all costs!! there's a reason they move locations and change their business name. save your time and deal with someone reputable!!

From the owner: New, brand name furniture, mattresses, appliances and more. Factory direct and ready to go!…read more Save 25-75% off big box stores! Also featuring refurbished used appliances, fully serviced, cleaned and backed by a 30 warranty. New Brands Include: Ashley Catnapper Benchcraft Jackson Affordable Woodcrest Cramco Kith Persian Weavers American Cover Design Washington Brothers Southern Motion MedLift Magic Sleep Delta

I WILL NEVER buy another washer from them. We had a 1 yr warranty and didn't get the extended…read morewarranty. My washer has stop working after 1yr and 3 months. They said "It's nothing they could do for me" WOW. I even ask can we return it and get something off of a new one. No" was the man's reply he then says "unfortunately they're not made like they use to" How dare you tell customers that at a time they need a new unit that you will not help them with. Your product. I replied,"had I known that I wouldn't have purchased it!" Be aware. Purchased an extended warranty so that after 1 yr and 3 months you're not stuck like us. We're not even from here! I felt taken advantage of. If I was in my home town I would have know where to purchased. 0 STARS WOULD BE MY VOTE

I bought a brand new washer from them. It did not work when it arrived. When I contacted them I was…read moretold they do NOT back what they sell. My only recourse was to work with the manufacturer to see if it could be repaired. I do blame myself a bit because I didn't check with the BBB before purchase. Not only are they not rated, but they have multiple complains from others about this same issues. DO YOUR HOMEWORK!!! This is a BAD BUSINESS!!!!