Loved working with Heather!! She was so friendly and patient with us. Answered all of our…read moreconcerns. When we go back we will request her again!! If you want the best ask for Heather!

Editing this review as the customer service for this company was surprisingly bad. My wife and I…read morepurchased a new mattress from Tim at Big Sandy Superstore in Evansville Indiana. We ended up purchasing a new Sealy Posturepedic Elite Hybrid. We verified they would ship to our house in Illinois. No issues or so we thought..... The shipment arrived and the order had to be returned due to multiple items being damaged and filthy. The store manager reached out to corporate and the regional manager to check policies on resolving the issue. Corporate said refund them and tell them to buy it somewhere else. The regional manager said they would only reship the mattress and they didn't know when they would ship it. We purchased the bed as a mattress, box springs and mattress cover and the corporate and regionals managers responses were basically we don't care about your business. We had the entire order refunded and we will never return to a Big Sandy Superstore again. The only reason this review is getting a two star is because Tim (salesmen) and the store manager (Eric) were understanding to our issue and frustration. They don't realize they work for a terrible company. I hope this will help shed light on who they work for.

We stopped in yesterday to look at washer dryer sets for our daughter. Tiffany helped us out. She…read morehad the best customer service and got us in/out within a short amount of time. Thank you so much Tiffany for your help!

AVOID BEST BUY FOR ANY DELIVERY/INSTALL PURCHASE If I could…read moregive zero stars, I would. Best Buy has completely outsourced appliance delivery and installation to a third party called Install Inc., and the result is an absolute disaster. We scheduled a dishwasher delivery and install for Monday, July 6th, with an 8:45am-11:45am window. NO ONE EVER SHOWED UP. NO CALL. NO TEXT. NOTHING. When we contacted Best Buy afterward, the phone rep could not get in touch with anyone at Install Inc. despite numerous attempts. I asked to escalate and was promised a callback with a new delivery time. THAT CALLBACK NEVER CAME -- FROM ANYONE AT BEST BUY. We called back hours later. Same result -- still no contact with Install Inc. The rep gave us a "super secret" direct number to try ourselves. After 45 MINUTES ON HOLD, I finally reached someone -- who HUNG UP ON ME FIVE MINUTES IN, presumably because they had no answers to give. Back to Best Buy we went, only to be told the best they could do was reschedule TWO WEEKS OUT. TWO WEEKS! We had already waited over 10 DAYS for an appointment no one honored, and instead of being prioritized, we were PUT BACK AT THE END OF THE LINE. To add insult to injury, THERE IS NO WAY TO EVER REACH ANYONE AT THE ACTUAL STORE BY PHONE -- your only option is to physically walk in. We did. The manager was sympathetic and admitted this has been an ONGOING, KNOWN issue with Install Inc., one they claim to have flagged to "leadership" repeatedly. Yet nothing has changed. In the end, we hired someone through Thumbtack to pick up, deliver, and install the dishwasher ourselves -- at a HIGHER COST than the $180 Best Buy was charging. We requested a $120 CREDIT to cover the difference, plus compensation for the enormous waste of time and frustration. WE ARE STILL WAITING! BOTTOM LINE: DO YOURSELF A BIG FAVOR -- DO NOT BUY ANYTHING FROM BEST BUY THAT NEEDS A DELIVERY/INSTALL. This is NOT THE GEEK SQUAD you remember -- it's a broken, outsourced system with ZERO ACCOUNTABILITY. Buy elsewhere and save yourself the headache.

I come in here often. Every week/every other and I usually have a decent experience (the reason for…read more3 stars). Even if someone doesn't fully know how to help me with what I'm trying to do, they're at least kind and attempt to help. So, in general, I like this location. However, I had an exceptionally terrible experience there this morning. I mean -5 stars awful. I was looking around for something that I have previously purchased here maybe 2 months ago. A girl named Melody was sitting at the desk kind of in the middle of the store and kindly asked if I was looking for something. I explained to her what I was looking for and that I remembered it being around these aisles on the very bottom right hand side. I wasn't able to explain the product as well as I wanted to because I couldn't remember the name of it. So, I pulled it up and showed her a photo of the box. To preface, I have been in customer service for 22 years so I have an understanding of what is acceptable/not acceptable when helping guests, ESPECIALLY polite and kind guests like I was. I showed her the photo and she abruptly said "Yeah, we don't have that here. I said, "Really? I just bought maybe 5 or 6 boxes from here" And this is how the rest of the conversation went.. "You didn't get it here." "I know for sure I got it here. I purchased it myself" "Maybe you had it shipped to store" "No, I didn't. I just happened upon them and picked some up" "When?" "Maybe 2 months ago" "I've been here since August and I'm telling you we've never had that. Here, I'll just look it up" "Oh, it looks like we do have it. It's in aisle 20whatever she said. We actually have 2 in stock" I was completely silent and we walked to the aisle and I started grabbing what I needed. I asked her for her name and she said Melody. Then I went silent again and she started *really* overcompensating awkwardly with attempting kindness after I asked her name. Saying things like, "Well, I'm so happy I know we have this now, this isn't my department, I have never seen these before, you might wanna grab all 3 boxes (instead of the 2 I needed)." Just really uncomfortably rambling because she knew how rude she just was to me. We are walking back and she is very insistent on helping me further. I asked for wood filler because I too feel uncomfortable now. She shows me, I thank her, and she asked if she could find anything else for me. I responded with "Absolutely not." and walked off, genuinely upset about being talked to with such poor attitude and accusatory behavior. Just rude as all get out. I've never called a manager to complain but I think I will. I was super dissatisfied with my entire trip except for the lady at the checkout line. Do better, Melody.

I stopped by the West side store and they went out of their way to help me out. With them I was…read moreable to order the mini totes and I will be picking them up in the future. The young lady named Sam there was outstanding and made sure she took care of me. She was the best ever.

James and Dave were great, when they delivered and installed my oven From King's. Courteous and…read moreefficient

Service and the price friendly people who are willing to work with you.This is my first purchase…read morewith King's great Plus and I'm glad that they're working with me on my purchase.

I'm emailing you because I am at wits end on how to deal with this ongoing issue. The only…read moreresolution I can forsee is to quit shopping altogether at any of your stores. If that is your response, my husband and I can arrange that. I am attaching a copy of my answer to the last question on your survey requesting additional information. This has been brought up in my responses on previous surveys but apparently people are asleep at the wheel in your "survey department" or maybe all of them are also busy chitchatting with their collegues and cannot be bothered with us lowly customers because the issues continue. Lowes survey question to "additional comment" Hire friggen cashiers!!!! And actually make your floor associates do their job, ie-pricing items or at least putting prices on the shelves where the item is located, pulling stock from the top shelves to replenish lower shelves that customers can reach and actively offering assistance to customers. It's ridiculous that I or anyone has to friggen hunt down help or climb shelves myself (and this is just a forewarning, if I fall at your store because of your stupidity in not hiring enough associates that WILL work, not just standing around chatting with their collegues, I will sue). I spend more time LOOKING for an associate to "tell" me what aisle the item is located in that I came to purchase than it did to put the item in my cart (provided it is stocked on a shelf I can reach because God forbid should your associate have to hold the conversation with their collegue until they assisted me (or any other customer). This leads to my next rant and this is NOT the first time I've brought this up. Yesterday, yes, I actually slept on this because I didn't want to say things out of anger, my husband and I visited your store on Oak Grove Rd in Evansville. This is the 3rd or 4th time we've been in this store since we've relocated to this area. My disdain has only grown since the first time we went there. I do not feel as though my expectations are outrageous or unreasonable. You, as a provider, charge us for products or services you "make" available to us, the public. My complaint here is that there is an expectation of customer service in the big box store that is GROSSLY missing in yours. Yesterday the only associate that was genuinely doing her best to help us was the young lady who was "manning" your self checkout. I believe her name was Eve or Eva. I have $40 in my Lowes wallet with an expiration date as well as a coupon with an expiration date. When we walked up to the checkouts, I asked her if she could help us with the wallet money and the coupon. She generously offered to check out the items and help me with the coupon and wallet money. Everytime I have tried in the past to access this crap while in your store, it is nothing but a fiasco. Even Eve said she doesn't know what is happening. I was only able to use the coupon that was emailed, we could never access the wallet money. At this point, I just want to tell you and all your corporate gurus to shove your manipulating gimics where the sun don't shine. I could have saved more at Menards. At least their rebates are available to EVERYONE and the rebate card does NOT expire. They also have numerous check outs manned with cashiers. Take note here....I'm pointing out something here that many others have noticed as well. You haven't and are not doing me any favors. Keep in mind, you're only in business because of people like me, who actually spend money in your store. That can most certainly be remedied. There are no laws that say I have to spend a nickel in your store and my husband and I have been doing some rethinking with our shopping choices. I plan on sending this to your corporate office as well. If they are as lazy and negligent as the customer service in this store and whoever receives these receipts, my only other option would be to reach out the Better Business Bureau and leave a negative yelp review. I would like to mention when I've asked store associates why there aren't employees manning cash registers, their response are always "corporate cuts to save money". Why is it that a similar store (Menards) can afford to man their registers AND open more stores???? I seriously believe you and all your penny pinching suits that are greedily snatching profits, need to rethink what you're doing. You can only snatch the money while it's coming in. People get sick of jacking with your screw ups.

Ordered 2 items for next day delivery, driver mixed up my order with another. According to Lowe's…read morecustomer service, it is now my problem not theirs. East side store customer service even called multiple times since they knew the wrong item was dropped off while I was not home. Despite claiming the driver would return with the correct item, after a week no driver showed up. Customer service now says the mixup was responsibility of the delivery service not Lowe's. Where on Lowe's delivery screen does it state Lowe's bears no responsibility for delivery? Never buy anything for delivery from Lowe's, and think twice about doing business with them at all with this attitude.

I just moved back to Illinois from California and did not have any furniture. I found the Marley…read morebedroom set online and went in to pick it up. It was damaged. I drove another 60 miles to get a replacement piece. It was damaged. Drove another 60 miles back home and damaged again. Not for sure what to say...

Just went and bought a king bed and had lots of questions and even called three times and JT was so…read morehelpful over the phone and at the store. Great customer service!

The repair guy is coming today and he talked to my husband about everything that he had concerns…read moreabout. We appreciate the prompt response.

From the owner: Welcome to our page! Here is a little bit about Accurate Appliance Repair. Owner Tommy has been an…read moreappliance technician in the Evansville/ tri-state area for 8 years. He currently repairs/installs major in home appliance. Call us today for all your appliance needs.

After going through hoops with another appliance company locally, and still being unsatisfied-…read moreKirby's was amazing to work with. The gal in the office was very helpful, gave me information about my warranty, and was very pleasant . The repairman called when he was on his way, was very efficient and also polite. Not to mention, my oven is now working perfectly- 10 minutes after he got here! I would call them for repairs again in a heartbeat!

From the owner: Contact us today! We…read moreare a family owned and operated business since 1963. The service center services any brand of vacuum, and now also service shavers and electric kid's cars.

If you're looking to find some potatoes, some boots, some holiday décor, horse feed, and a lawn…read moremower, you've found the place to be. This is like Walmart meets Home Depot, meets the Piggly Wiggly, and there's no real catch-all to describe it except that if you're looking for something 'rural,' then you've truly found your king. I could easily spend hours here, even though the location isn't ginormous by any stretch of the imagination. However, it is big enough to light your imagination, and remind you of all the things you didn't even know you wanted. The biggest downside, however, as previously mentioned by other Yelpers, is the checkout line. You will probably spend about as much time in line as you did wandering the entire locale. BUT, you get what you're looking for, and at a pretty solid price!

Rural king is one of my favorite stores, and it has been for as long as I can remember. Just this…read moreweek I bought a jar of the pickled jalapeno hard boiled eggs and made egg salad with them. I grilled the sandwiches on the George Forman grill I bought there years ago. They turned out great. Thank you Rural king.