Ordinary cowardly deleted a very thoughtful critique of their establishment from facebook regarding mistreatment of a patron due to bias. Given their disrespect for being open, I will repost it:
While I'd like to thank Ordinary for the thought, effort, and attention to my concerns, I find that your post does not address the problem with my experience at your establishment. Namely that I was singled out from the rest of my friends, all of whom were similarly tipsy given that we had just left our office holiday party together. My conversation with the manager had to do with what in my body language, speech, and demeanor was specifically deemed unacceptable. Moreover, the conversation was my attempt to understand what made my speech, demeanor, and body language more unacceptable than that of my colleagues. I continued to ask the manager these questions because I perceived that what made my presence unacceptable was my skin color, and what is normally my outgoing and gregarious personality was mistakenly (and I'm suggesting discriminatorily) interpreted as excessive inebriation. Indeed, we did talk in circles because what I was asking for what was an explanation for something that was simply inexplicable and indefensible. The persons I was with that night were horrified by the treatment I received that night: one friend noted, "that was an assault, it was blatant racism," while others apologized for not coming to my defense.
And so I ask again what I asked that night: what objective cues did your waiter use to single out this one individual from all others as being overly intoxicated? What is the normative demeanor, speech, body language deemed appropriate to be a patron of Ordinary? Who has created these standards to which all patrons are upheld? Is it the management staff, the waiters, or the bartenders? Are these norms set by the mostly white, cis-gendered, heterosexual men who appear to comprise the managerial or floor staff? Or, are the standards set by the one to two African American men who work in the kitchen? Perhaps it is set by your constituents, who appear from the facebook responses to reflect a mostly white population, or by your facebook page wallpaper that an overrepresentation of white persons (which is surprising given that 35% of New Haven's population is black)?
What I am suggesting is the possibility that your staff, with the demographics I have noted above, may have bias. I know this word may make you feel uncomfortable, because it suggests the possibility of being labeled as racist. While Ordinary is not publicly and explicitly using discriminatory language, I believe that a more subtle form of bias, called implicit bias, influenced the decision-making of the waiter and manager that night. It was bias that led the waiter (and later, the manager) to reinforce the somewhat ambiguous and differently administered "normative" standards established by the bar to single me (again, an affable, outgoing, queer, black woman) out as different than the standard Ordinary patron.
I propose that there are some unquestioned and unexamined forms of bias operating at this establishment that my treatment could possibly help to shed some light on. Indeed, what I experienced at Ordinary (bias at the very least, discrimination at most) stands in for the subtle forms of prejudice that people of color have to endure in a daily basis. I believe that it bias that colored the waiter's mind, and which made me, the singular, gregarious black woman in a group of mostly white individuals, the subject of discipline. This is nothing new, and where Ordinary couches its actions behind self-congratulatory language about "style," "craft," and "doing things our way," establishments elsewhere can use the language of "personal" or "religious" principles. Indeed, there is a fine line between discrimination and a justifiable refusal of service, but it should come as no surprise that persons like me-- queer, black, and extroverted-- will always have to endure harsher and more punitive forms of discipline. Moreover, to intimate that I am akin to a patron looking for shots and for a place to get drunk is both patently untrue and unfair, and once again demonstrates the ignorance and callowness to which I was subject on the night in question. I find this to be particularly hypocritical given that your facebook page flaunts pictures of bartenders and managers with captions like, "If it weren't for this guy, I wouldn't be able to get you all drunk." It is difficult to not read your response as both hypocritical and insulting, given the sanctimonious tone in your response when stating that Ordinary "is not a place for drunkenness, but a place to enjoy cocktails made with passion and intent."
Quite frankly, it reconfirms the double standards imposed by the staff on patrons. It also reconfirms the narrow-mindedness of the staff and Ordinary's inability to understand the complexity of their customers (and their complaints). read more