Outstanding Customer Service from Jemma Waterman…read more I want to take a moment to recognize Jemma Waterman with Odenza for the exceptional customer service she provided. She truly went above and beyond to help us secure our reservation. We had previously placed a hold on a stay, but when Jemma was unable to locate the actual reservation, she didn't simply tell us there was nothing she could do. Instead, she took the extra step of reaching out to her supervisor to get approval to honor the stay we had put on hold. She worked diligently to get everything resolved and secure our reservation. We were also traveling with a pet, which added another layer of coordination and work, and Jemma handled everything with patience and professionalism. She even followed up by email with our reservation confirmation, making sure we had everything we needed. I was extremely impressed by her courtesy, professionalism, responsiveness, and genuine willingness to help. It's employees like Jemma who make a customer feel valued and appreciated. Thank you, Jemma, for all you do and for going the extra mile to make sure everything worked out for us. Your outstanding customer service is truly appreciated!

esraa@odenza.com Did an incredible job when above and…read morebeyond helping me with my Hawaii vacation!! I highly recommend Jennifer and Bryan S.

I had alot of problems with Bestway. I would not recommend this company to anyone…read more 1. When I signed up and paid a deposit the trip was for July 17 according to their website: "Tour Name Budapest, the Baltic States, and Poland Tour Date (MM/DD/YYYY) Jul 17, 2026 Name (first/middle/last) as it appears in your passport Susan Pease Room Type Requested Single room Current Citizenship United States" After I paid the deposit I was informed that was the wrong date, the tour actually started July 23: "First of all, I see you have signed up for the July 17, 2026 departure of our Budapest, the Baltic States & Poland tour. However, when I went to look in our system at the dates for this tour, it seems our system experienced an error, and the dates and prices on our website were actually incorrect. Our sincere apologies for this error, and we hope it does not inconvenience you at all! The actual departure date in July for this tour is July 23, 2026." 2. I told Bestway I was doing a genealogy tour after this tour and I was offered help booking things: "If you would like any assistance with booking flights, pre- or post-tour nights, etc., we are happy to help out. For your Poland add on, can you kindly confirm if you would like us to assist with any additional services, and if so, which ones? We can assist with accommodations, activities, transfers, flights, etc. For example, we could assist with services along the following lines, if desired: Extra nights in Tallinn Transfer from Tallinn to Vilnius Nights and activities in Vilnius Transfer and flights to Poland Touring activities, accommodation and transfers in Poland" When I asked for help with the bookings I was told they wouldn't help me. 3. When I paid the remainder of the cost - was told a mistake was made even though I specifically told them I was paying in US dollars. The fee had to be recalculated. "You mentioned you will be paying in USD. If you look at the receipt attached here, which also should have been sent through to your email, it seems you were passed on the CAD payment link instead of the USD payment link, and a deposit of CAD$ 500 has been run through instead. Future payments can all be in USD." All of these communications were with Mahmood Poonja and Kierra Jones. 4. When I arrived in Budapest I was not informed by Bestway that the tour would be run by Kompass. A heads up would have been helpful. When I asked for a contact person I was sent, via WhatsApp, to Anja Simic. She sent me to Emese Markgraf. She sent me to Norbert - so it took me 3 people to finally get to the person that was leading the group so I could find out where and what time to meet. This is a total lack of communication. Unfortunately the itinerary didn't include museums, except for Auschwitz. The tour was basically "here's the churches & museums & interesting places - go on your own". The only excursion included was Auschwitz. The rest of the sightseeing was a driving tour (stuff to look at) and walking tour (here's a bunch of stuff you can see on your own). Bestway should have flown us from Budapest to Krakow and Warsaw to Vilnius. Instead we spent 7-8 hours in a van on 2 different days.

Dan and I are a week back from our spectacular 25 day India odyssey. I won't say experience…read morebecause the word is so incomplete given all the sights, sounds,smells,food etc that can only be "felt" by such a trip. The itinerary that Dan put together with your assistance was practically flawless. We had such a great time with all of the guides and drivers and Ajay and Ramesh(driver). The accommodations and food were absolutely first rate to the point where I felt we could have been part of the 19th century British aristocracy given our treatment. It was a once in a lifetime experience for both of us. I even managed to insert myself into a local boys cricket game as we were walking down one of the streets and came across the game being played in an empty lot. Dan documented the second pitch from the bowler and I launched up against a center field building. At that point I turned around looking for a signing bonus as the boys were amazed and so, so. friendly. I could go on and on but suffice to say that Bestway went beyond the call and I would recommend it to any of my traveler friends. Dave Setnicker Minnesota Dan Crane DC

We went in there 2 months ago inquiring deals on japan and Taiwan travel. We waited patiently until…read morethe lady finished her call and asked her about travel deals. She just pointed us to the wall and said go find it there. We told her that we already looked there and didn't see anything. To be honest, I already checked online and saw that there is something so that was online but I didn't tell her that. We told her that we are looking to book because we are going to attend a wedding in Taiwan in March. The lady took down our information and said will contact us afterwards. I am not sure if it because we look young and think we can't afford to travel or she thinks we are not serious on our trip planning but up till this day we still weren't contacted. I will not give business or recommend any of my friends to this travel agency ever!

I love Silkway at Crystal Mall! Best travel agency for cruises, flights, and tours. 1st class…read moreasian specialists are always ready to help. Professional, courteous, and trust worthy. Prices are the best especially for tours to asia. I like their 3 day Portland sightseeing and shopping tour.

Well, I should'nt be so hard on myself if I can't speak Mandarin, right? LOL. So wouldn't recommend…read morefor non-Asians, or if you are looking for any specials. Elva barely could speak English but managed to get a quote from her for NY, Feb 19th Departure fr Van, so that's nice. But not the price of $585, all in. About 4 agents here. no amex

Highly dissatisfactory experience (including a scam)…read more I don't normally write reviews, but I am extremely upset right now because we've been severely taken advantage of. I am still overseas, in China, as of the time of writing this review. We just barely finished our 6 day tour two days ago. I couldn't find the Tian Bao Travel Agency page for my local establishment, so instead I'm writing out my thoughts for this very same unethical company in a different location. As other reviewers have mentioned, throughout the duration of the tour, the tour guide takes you to many places to buy overpriced tea, pearls, jade, and silk goods. You may think that you have the restraint to not purchase items that you didn't even intend to buy in the first place, but the unassuming tourist can easily fall prey to their pushy ways and sweet talk. The tour guide and his accomplices have very practiced mouths and know exactly what to say to encourage heavy spending. They play upon your psychological weaknesses. Each day, a new salesperson native to the city you are visiting "fattens" you up (so to speak) about a product famous to that city. This benefit and that benefit (for health products like tea) or how husbands should spoil their wives (for jade and pearls) or Chinese people really value health and spending now is better than it being too late (traditional Chinese herbs). My family and I all agreed that we wouldn't buy jewelry or silk because we have plenty and are in no need, but the aggressive salespeople at these stores and the "buttering up" resulted in thousands of dollars spent. When we attempted to say no and fend off certain salespeople, they persisted and wouldn't relent and said things along the lines of "health being number one" or "ignoring health now could cause regret later" while knowingly selling us products marked up by several times. My dad would reluctantly agree just to leave without being rude. The tour guide and these city natives would pretend to be our friends and say that they'll try to fetch us the best price. In retrospect, they have so many customers, it must be something they say to everyone. The kicker of it all is the scam on the last day. We were sold fake items at a "lower" price on the pretense of being friends and being Chinese (and not foreigners). This article (written four years ago) retells it accurately: https://medium.com/indian-thoughts/how-we-got-scammed-out-of-100-000-in-shanghai-fbfbc6954549 Almost all of the elements of this story are exactly what happened to us (and at the same jade store). All in all, do NOT join this travel agency. They have unscrupulous business practices and prey on people of all ages, worst of all the elderly. (We joined the 6 day Jiangnan tour visiting the following cities: Hangzhou, Suzhou, Wuxi, Nanjing, Shanghai)

It's a Chinese Travel Agency with 30 years experience. Located in the office building near Metro…read moretown, just few minutes away from the sky train. They offer flight, hotel tickets booking, car rental, cruise booking, travel planning and they can give you one stop travel experience by fully take care of your travel plan. What you get when you go there? Close and personalized attention. Kindness. Passion for the customer. Unique decoration. And the best professional team. They have been working in the business for 30 years and know it well. If you are thinking about your next vacation or need to travel anywhere in the world for business, it is worth visiting them. Surely they provide the best solution for you.

Unless you've got your wallet in your hands and speak Mandarin, no one stands a chance -- and I'm…read moreAsian lol. Walked in to inquire about my Calgary and SF work trips coming up, on behalf of my boss who's probably spending too much $$$ without shopping around, but I did come at a bad time as they were about to close. Guess customer isn't king here. Judging from Jalina's business card, this is their head office. Located 2nd level. Actually quite easy to walk by their agency, as their glass window is full of taped pages of deals, unfortunately of old, old, deals...like a $380 HK one-way special back in the summer...go figure...

From the owner: M's Travel Ltd Group was established in 1997. Its 6 locations in the Lower Mainland have since been…read moreproviding local and international clients with flight, cruise, vacation, and hospitality services that exceed the industry standard and expectations. M's Travel Ltd continually strives to improve, to satisfy its clients with tours, cruise vacations, business travels to Asia, Europe, North American, and anywhere beyond your imaginations. M's Travel Ltd Group is a member of the International Air Transport Association (IATA), thus pricing of its air tickets always stays modest amongst its competitors. Its industry partners also include over 30,000 hotels in 5,900 cities from 134 countries.

Terrible terrible service. I called it asking for the quote…read moreof private tour. The lady answered my call was terrible inpatient and kept asking" why you want the private tour, why you want the private tour". She was even not willing to give me a rough quote but simply told me just timed the group tour quotation by 5. Is that crazy to times 5? Are we going to eat the meals or occupy the hotel rooms of the whole tour group? Later, I called another travel company. I thought they are much better. They calculated the total expense and told that for the private tour, the price will be twice of the group tour. I believe I will never choose this travel company and will tell the story to all of my friends.

Worst service of my life. The women who work there scold customers like children. Simple questions…read morewere responded with telling off attitude like the customers did something wrong. Totally disrespectful!

오케투어로 록키다녀온 후기입니다 어디까지나 개인경험입니다 콘돌라는 도착후결정하세요 왜냐면 날씨가나쁘면 올라가도 전혀볼수가업고 130불만 날립니다 식당은 오직한곳이라해서…read more단체로했는데 그곳에가니 맥도날드가있었네요 또한가지 시간업다더니 건강식품판매점들려서 강의듣고 판매도와하고 물론 커미션있겠죠 그리고 록키에서만 난다는 꿀이라해서 500g 60불 줬는데 나중에 구글에보니 록키꿀이 20불(us)이네요 물론 같은제품은아닙니다 사진은 본인카메라로 찍으세요 가이드가 시간상이유로 모든이들 사진을 본인 카메라로찍고 본인리뷰를 잘써줘야 보내줍니다 끝으로 가족단체팀에겐 아부하는게보였고 나올것업는 저한텐 무뢰했습니다 경치는 좋았지만 가이드는 별루였던 나뿐x였습니다 여행 계획있으시다면 꼭 모든 리뷰읽어보시고 결정하세요

Katherine 늙으신 한국 여자 가이드님 비추입니다. 굉장히 오만하고 영어 조금 하신다고 손님들 상대로 맞추면 prize 준다고 하면서 빈정대며 그것도 모르냐는식으로 깔아…read more뭉개고 리뷰 좋게 후기 작성하면 prize 준다며 그런 부탁 치사하게 하기 전에 진심으로 맡으신 일에 충실히 하시면 저절로 손님들이 좋은 후기 작성할텐데 정말 최악 캐나디언 남편분이 생활비를 안 주셔서 이거 하시는거 같은데 우선 손님 대하는 태도 바꾸고 무슨 일이든 하셨으면 좋겠네요 Katherine the old aged Korean tour guide will ask you to write a good review in return for some kind of bribe, please don't bribe people for your poor terrible work/personal ethics!!