Customer Service: I am very impressed by Kate Weiss' exemplary responsiveness. She has been…read morethorough in assisting us from my first contact with her. She keeps in touch when she is out of the office and even when she is in a different time zone. Expertise: Kate really knows her stuff. She has tailored our travel arrangements to respond to my specific preferences and to my wife's priorities. She is very thorough and provides useful, appropriate suggestions in response to our likes and dislikes. Overall Experience: I was so impressed with Kate's responsiveness and her thorough approach in providing me with information, I have taken over the responsibility of making the travel arrangements for my wife and me. Expedia is now my travel agent of choice. The teamwork displayed by Susie Wilkinson in Kate's absence has reinforced in my mind that I made the right move in going with Expedia.

I met with travel agent Joanne Gaucher, and explained I was moving to Europe. She failed to inform…read moreme she had booked me a flight with no stowed baggage allowance. I arrived at the airport with 2 suitcases and was told I could not bring them. I then had to scramble to get over $200. to pay for my baggage to come with me on the plane. She told me she had 30 years experience and she knew what she was doing. The service she provided was curt and bad.

I had a great experience with Expedia CruiseShipCenters Kits, in particular Bian who was my agent,…read more I didn't actually seek her out, as my cruise had been paid for and booked by someone else. I was feeling a bit overwhelmed as the traveller must still get some info straight to the cruise line and I've never done this before. Out of the blue, Bian contacted me to say she would be my agent and was going to answer my questions and generally help me along. She was very helpful and patient with emails going back and forth, and assuring me that I had done things correctly. She also called with an offer to upgrade our room to one with a balcony, for only $100 more for the whole week! Also, as it was my BF's birthday during the cruise, Bian arranged another special something for us. Having never cruised before and with unknown expectations, I have to say the lead-up could not have been better with the help of Bian and her office. I'd recommend them highly to anyone!

I must say I have had and continue to have the best customer service experience with Carol D! It's…read morebeen years and 14 cruises that she has been booking cruises for me and my family. Two of them were large group cruises, one family reunion and one wedding. Carol is very knowledgeable and attentive to all details no matter what type of trip is booked. I have recommended her to many friends, no one has been disappointed. I was happy to meet her on a cruise, she is a wonderful fun-loving person! Carol takes care of all my travel needs, and she will soon be booking my first river cruise. I trust in her expertise on which cruise lines to book based on my needs and wants. Carol is great at all the helpful information she emails pertaining to every trip. You can't go wrong having her as your travel agent. Thanks Carol!!

Absolutely incompetent agent Lisa Frost The main request was…read morea beach with swimming. She didn't bother to place a simple phone call to the resort and confirm that the beach is actually swimmable. On arrival we realized that swimming is prohibited. Why to bother use an agent and traveling agency? Unbelievable

great service, reasonable prices. shanti Roy was available and clear…read morein her communication. We were flying after a lengthly medical Recovery so needed some TLC with our first plane travel and we got it.

Rarely use real agents these days with the online sites and all, but had some time to kill and have…read moreto say i was genuinely surprised and impressed by Uma's service. Got some quotes on European and Middle East trips; nice that she offered to look at Cathy Pacific and Emirates to get the lowest rate. From the outside, you'll never know how huge this place is, easily 1500 square feet. Even a seating lounge too. about 8 full-size real desks for more privacy, unlike Flight Centre's long counter-style.

This will be the second vacation I booked with Mckenzie. Both have been nothing short of amazing…read more First was In Puerto Vallarta at the Hyatt Ziva and the Second was Dominican Republic at the Hard Rock. Always have the best flights and best rooms. He's always available to answer any question i have (even dumb questions). Always quick replies and super Professional. Next time you're thinking of traveling or booking anything I'd use the Travel Group.

One of the best travel agencies I've had the pleasure to work with. They helped us plan simple…read moretrips to Toronto and Montreal all the way to our honeymoon in the French Polynesia. They are all well-traveled and can offer you those inside secrets to your vacation destinations, will get you the best prices and know which rooms have the greatest view at the right price at those special resorts. Need to change flights last minute, done with no hassle. Extend your stay? No problem. These guys and gals do it all. Love the Travel Group!!!

Lloyd's Travel & Cruises owns a number of cottages at La Casa Resort. Our family was scheduled to…read morestay at one July 31-August 7th. This was not a typical summer vacation option for our family, but given border closures we planned it back in January not knowing how open things would be. As we approached the resort, the thick smoke from nearby fires was overwhelming and concerning for our two small children's lungs etc. We called to seek a refund and we're told it was fine to come and that it was fine. Other staff hung up or didn't return calls. After 2 nights and ash raining down on our car and the cabin Lloyd's Travel / Wendy rented to us (6841 Madrid Way), we packed up and left as they were closing down Westside Road. An Evacuation alert had been issued the night before that they hadn't bothered to tell us about. It later became an evacuation order. Despite the 3000 spent and lack of vacation, Wendy and Lloyd's Travel refused to refund despite being unable to provide any use of the areas, a provincial state of emergency and wildfires so close to their La Casa Cottage Resort. In addition to this, the cabin she rented was ant-infested and disgusting. The pool areas are completely unclean and very cheap for a place fetching $400/night. Given the lack of ethics and morals of this company not refunding and simply offering credit, I would not place any trust in their ability to offer travel services of any kind. When they are willing to endanger children for the almighty dollar, I would stay far away.

Always had the best service with Deborah Charles. She is knowledgable and meticulous with your…read moretravel plans. Ask her about River Cruising or any cruising for that matter.

Usually you could get your Visa on arrival if you land in an airport. However, my wife and I…read moreplanned to enter Vietnam at the land border from Cambodia so a full Visa is required. You could send your passport to the Vietnam embassy and they could do it for less but... they're in Ottawa. You'd have to put your passport in the mail which would make me too nervous. Once you pay for a more secure method of delivery, price doesn't make a difference anyway. So enter Vietnam Travel Centre where I just submitted my documentation online and it was done within a week. No problems, no issues. The only thing is when I went to pick it up they were almost closed and they didn't know where the Visa was because the person who was dealing with it left already. They wanted me to come back the next day but that would be out of the way. Finally they were able to call the person and then I got it no problem. The $90 for this slip of paper was cheaper than other travel agencies wanting $100-$120. In the end I got in and out of Vietnam no problem so it was legit!

bought Vietnam visas for a reallllly goood deal. happy with…read morethere service searched a lot of places for Vietnam visas they had single and multiple entry's for pretty good deal happy with them

We used Finesterra to book a custom trip to Peru -- it was fantastic. Keri was very responsive and…read morethoughtful when answering all of our questions and really created a trip for us that was nearly perfect in terms of content and pacing. The accommodations booked exceeded expectations in almost all cities. All of our multiple transfers, flights, trains and guides were highly organized with minimal hiccups. This was the most worry-free trip I've even taken. I'm already trying to decide where our next destination with Finesterra will be! I wouldn't hesitate to recommend them.