Be smarter than me and do not waste your time. I sat through the presentation for the "free" vacation. the process of receiving this expensive vacation is extremely complicated to try to keep you from redeeming. after going through the process, the free vacation uses hidden fees and it would have cost nearly the same as booking directly with the hotel, the process is excruciatingly long, and the customer service is horrible, and all vacations are non refundable. They could not tell me what the final cost would be (just that resort fee's would be in the ballpark of $1,000 before taxes). i attempted to book 8 months in advance but they would not be able to confirm with the hotel until 1-2 weeks out. almost every single resort they have listed has mandatory resort fees which will end up being the same as booking direct. after the agent fee, mandatory resort fees, and taxes, the "free" vacation i attempted to book would have cost ~$100 less than booking directly with the hotel. this small savings is not worth the ease of booking and peace of mind you will have going directly through a hotel. I promise you, this is the standard, not the exception. do not waste your time with them. read more

Jozi Little-Reader was AMAZING! I booked a vacation after receiving a 7 night free trip from a time share presentation and had my trip booked in less than an hour! I was skeptical at first after reading all these reviews but I'm glad I went through with it. I browsed around and decided not to go with an out of country location because of the crazy resort/all inclusive fees (I could've booked these locations on my own for a lot cheaper) so I decided to book in Las Vegas. I browsed all the hotels and found the Tahiti Village (great hotel/great reviews) and best of all - no resort fees. Total cost ended up being $279 after the initial $100 deposit it came out to $179. I understood that I would be responsible for taxes so this was not a big deal. My process: I called the travel agent line (866) 261-4265 and got no answer so I decided to call the custom care line 1(866) 339-6006 and ask for Jozi directly (as a referral from other reviewers) I was transferred and was able to finalize my hold in less than an hour. As long as you know how to shop a good deal this will be a walk in the park. (FYI: I will be copying and pasting my review on other sites) read more

It was such a pleasure speaking with Daniela Alvarez! She was professional, personable and prompt with providing the information I needed to secure my vacation. I recommend asking for her when booking your travel with Odenza Vacations. I called a dozen times from last year to this month March 2023 to use a vacation certificate I received from being apart of a Travel company. I was skeptical and didn't think this was a reputable company because none of the agents before Daniela provided me with the clear and concise information. It seemed every time I spoke with someone I received different information on how to book my vacation. Daniela was the only agent who assisted me to actually book a vacation. Now I am going to Guanacaste, Costa Rica. Costa Rica happens to be a vacation destinations I've wanted to visit had for several years. In addition to her ability to get me to booking my vacation she even provided me with a $100 off certificate towards future travel. I love travel and because of Daniela I look forward to using Odenza Vacations again! read more

I had an absolutely outstanding experience working with Kaushal Tanna. From start to finish, he made the entire cruise booking process seamless, stress-free, and genuinely enjoyable. Kaushal went above and beyond to ensure every detail was handled perfectly. He was incredibly responsive, knowledgeable, and attentive to what I was looking for, offering thoughtful recommendations that truly elevated the experience. It's rare to find someone who combines professionalism with such a personal touch--he made me feel like a priority every step of the way. What really stood out was his dedication and care. He didn't just book a trip--he helped create something special. His expertise and commitment gave me complete confidence that everything was taken care of. I can honestly say he's one of the best travel agents I've ever worked with, and I wouldn't hesitate to recommend him to anyone looking for exceptional service. I'm already looking forward to booking my next trip with him! Thank you, Kaushal, for making this such a fantastic experience! read more

I genuinely wanted to take a moment to say what an absolute pleasure it was working with Shiori Anik at Odenza. Traveling, especially with a child can be nerve-wracking, and I'll be honest, some of the reviews online made me a little uneasy at first. But I truly don't know what anyone is talking about, because my experience was nothing short of amazing. From start to finish, the customer service was outstanding. Shiori was kind, attentive, reassuring, and incredibly proactive. When I received our booking and realized my son and I weren't seated together, she didn't hesitate for a second she personally called the airline to make sure we would be seated together. That level of care is unreal and so deeply appreciated as a parent. I genuinely feel like I lucked out working with such an angel. Odenza exceeded my expectations, and this experience completely changed my perspective in the best way. I will absolutely be working with them again, solely based on the exceptional customer service I received. read more

Me and my best friend kristyn both won trips and my friend ended up booking hers before me and I decided to join her but I wasn't sure if those dates would be available so she reached out to Andrea Ramirez who was helping her with booking and she was so helpful answering all of our questions and she even placed the last room that was available for those dates on hold for me until she could get my booking info which was so sweet of her and she didn't have to do that but to ensure that I wouldn't miss out on the trip she went out of her way to ensure that I would be able to book the last room available at that hotel! She was very helpful and informative and made sure to give us all the information we needed and she responded quickly to all of our emails and made sure we were well taken care of ! I will be using her for all future travel needs and I encourage anyone looking to travel to so the same! She goes above and beyond to help all her customers and that's exceptional customer service! read more

My partner and I got a vacation when we purchased our van earlier this year. Being people that don't normally use a travel agent we were a bit nervous, but excited. When we were put in touch with Jennifer EVERYTHING came together just the way we would've done it ourselve if not better! We are people who tend to leave things to the last minute and although we had time to work with we decided that we wanted to go to Vegas and we wanted to go now. So I got in touch with Jennifer on a Friday and on that same Friday everything was booked for us to fly out the next Tuesday, upgrades and all. If I was just rating our travel agent Jennifer, I'd would've given her FOR SURE 5 stars however it's the company and we had a few hiccups before being assigned an agent. But life is about little hiccups so I can forgive, besides Jennifer did an AWESOME job and we had a great little get-away! Thank you Odenza and the BIGGEST THANKS to your staff member and our travel agent Jennifer!!! read more

I just wanted to thank Odenza vacations, especially travel agent, Krista Warren, for the great trip we had to Las Vegas! We received this trip from the dealership when we bought our new van in 2010. It was good for two years, so we didn't decide to take the trip until this October, 2011. When I contacted Krista, we were supposed to fly out of Regina, SK., which was four hours away. We would have preferred Saskatoon, SK., which was only 1 1/2 hrs. away. There were certain dates in October that we were unable to travel. Krista was so great in finding us flights out of Saskatoon and dates in October that we would be able to go. A person could contact Krista at anytime or email her, and get such a prompt reply. I was very impressed at how quick she would phone back or email. There's not very many buisiness places that will give you that quick of service! Thanks again Odenza and Krista! Keep up the great work Krista! read more

Hello I had the privilege of working with a beautiful professional Travel Consultant name Andrew Ogunbayo. I was a bit disappointed and confused after I went on line and reserved my 7 night stay. Mr Andrew Ogunbayo called me to walk me through the Necessary steps to complete my booking. I voiced my frustration and my concerns and he listened to all my questions and introduce other options for me considered if I so choose. After speaking and researching I was able to confirm my bookings and paid my balance. I just want to say. Thank you Mr Andrew Ogunbayo. i will be sharing your contact info with friends and family to help them with a dream vacation. Anyone else is looking for a great Travel Consultant please look no further. Andrew Ogunbayo is the one. He's very kind, very professional, very patient and most of all very knowledgeable. Kudus to you Andrew and you're now stuck with me. Thank you Karen read more

To be totally honest, I was a little hesitant about using this company due to some other scams we have come across when we earn trips from timeshare presentations. This time, we won this trip through a contest, and Odenza was the company on the voucher. I'm very pleased to say that this was one of the best booking experiences I've had!! We booked an Alaskan cruise at a discounted rate and Patrick Lee was the best travel agent we could have asked for! Despite our voucher being for a specific time of year, Patrick informed up that we could apply the voucher for any travel plans that we wanted. There was so much flexibility. Patrick is friendly, very quick at responding, and always provided answers to any questions we had as well as provided complete price transparency. Nothing was hidden. Thank you for all of your help Patrick, and we look forward to this vacation! read more

Travel agent Andrew Ogunbayo is professional and courteous, and was very helpful in getting our vacation booked. Like some other reviewers, I was trying to redeem a free vacation offer. For the initial booking process, we had to find a resort available during our chosen vacation dates, then put a hold on that resort online, then speak to a travel agent and finalize the booking within 24 hours. I did initially have trouble getting through to a travel agent but once I got in touch with travel agent Andrew Ogunbayo, he followed through til we were able to book the resort. I also delayed a bit because I wanted to call the resort to confirm a few things before booking, and then the resort was no longer available. Andrew was vigilant, kept in touch with us and helped us get the resort booked when it again became available. read more

From the moment that my husband and I met Jocelyn L. I knew it was going to be a much better experience. We started with a different agent initially and then she was no longer with the company, so we called the toll free number and we were directed to Jocelyn. And from that very day she assigned our case to her and she has worked tirelessly to help us make our dream vacation come true! She was very instrumental in the cancellation process as well because we had to postpone our honeymoon due to us buying a home and she made the process so smooth and headache free!!! Which we were especially pleased with because we wanted to get on a plane and not have to worry about anything else, and she made sure that happened. I'm so grateful to God for sending her our way! She's amazing and I would recommend her to anyone! read more

I must say I was very impressed with my travel agent, Liana Amador, who helped me book a cruise for my wife and myself. I had so many questions as this was our first experience. She was very professional in answering all my questions and navigating us through the process. She responded to every email and phone call that I made in a timely manner. She helped find the best deal for us and there was no question too difficult for her. In a heart beat for any travel plans, I would not hesitate to work with her again. The process was made easy, because she is excellent at what she does. Friendly, professional and passionate to help us out. I say special thank you to Liana for everything you have done to make this a wonderful experience. My wife look forward to our trip and thank you again. Tom read more

Mr. Andrew Ogunbayo, our Odenza Vacations Travel Consultant reigns supreme!! He coordinated a cruise for my boyfriend & I with Norwegian to the Bahamas last year. We were extremely impressed with Andrew's level of professionalism, knowledge of cruise details/promotions, attention to details, and prompt responses. Additionally, we greatly appreciated Andrew's patience, thoughtfulness & kindness shown in making our Birthdays & first cruise together a memorable and romantic experience! Due to Andrew's excellent customer service skills, we requested that he remain our Travel Consultant as we plan to cruise with Royal Caribbean to Cozumel & Costa Maya in June, 2026. Please do not hesitate to consult Andrew for all of your travel needs, you will not be disappointed!! ~Ms. Meyer, Chicago read more

This is my second time booking with Odenza Vacations. Both were the result of attending a timeshare presentation on the promise of "free" vacation days. It's not Odenza's fault that the timeshare people over-promise just how "free" it is. To get the resort I wanted for a "free" week cost over $1000 in charges including $279 booking fee, $30/night resort fee, and $628 for a premium venue. But, the same week on Booking.com was $2500 so $1000 is still a good deal. All of this was clearly and nicely explained by Amanpreet Singh who responded within the hour of me placing a "Hold" on the week I wanted and followed up when I canceled that week and then shifted to another week. I would be happy to work with him again. In both cases I'm very happy with the end results. read more

This will be our first vacay in years ... Our agent Jennifer Maynard was so thorough, as she investigated various vacation locations and deals for us. my wife and I were impressed by how diligent she was and how she offered the perfect advice through the process. I found it her personality to be completely perfect for the job. Jennifer seemed very genuine and sincere as she shared a small bit of her personal experience. It was just what we needed to book our vacation. We look forward to taking our vacation we feel confident that we made the right decision and that the business end of it was handled professionally. We are now looking forward to scheduling our next vacation with Jennifer/ Odenza Vacations because our booking experience was so perfect. Thanks read more

I would like to share my experience with my travel agent Christine Saburi. I was having a little trouble navigating the website to choose my destination for my next vacation. Christine was very helpful in locating accommodations suitable to my particular request. I had chosen a resort in Punta Cana or Puerto Plata in the Dominican Republic. Christine found me a beautiful resort at the Tropical at LHVC which was closer to the beach which was one of my requests. I was then able to call Christine directly and discuss the resort and amenities and my itinerary. She was very helpful and answered all of my questions which made the experience very easy. I highly recommend Christine at Odenza vacations, call her as soon as you're ready to book your next vacation. read more

My fiance and I won a FREE 7 night honeymoon getaway with Odenza Vacations and I could not be more impressed with this company! Once we put our resort on hold, we were connected to Jocelyn Louie and she went above and beyond for us throughout the entire booking process - she was absolutely amazing!! She took care of everything from airfare to getting us little bonus offers for being newlyweds on our honeymoon. She was so easy to contact and got back to us within minutes of contacting her every time! We really felt like we were being taken care of by someone who truly cared about us and wanted us to have a great honeymoon experience. Thank you so much Odenza Vacations and a SPECIAL thank you to Jocelyn Louie for making our honeymoon dreams come true!!!! read more

Back last fall my husband and I booked a trip to Waikiki Hawaii through Andrew Gluck at Odenza and he was wonderful, he was quick to get me into the proper hotel right on Waikiki Beach, close to everything Waikiki has to offer, asked me the right question as to what we were looking for as in comfort and price. He kept in touch throughout the fall to ensure are plans were still on and he also made sure we had good seating on the Airplane going down and returning. I have never booked through a travel agent before and will only go through Andrew going forward, So Andrew you are stuck with me and my picky ways - thanks for your attention to detail and prompt attention to our needs - can't wait til next year - heads up it will be the Florida Keys!! read more