The dementia floor is like a prison. Terrible lighting. My sister fell a few times. She was wearing…read moreother people's clothes. She seemed sad all the time. The caregiver told my niece that it was not a good idea to take her out of there but she is in another place and VERY happy going on outings. People stole things out of her room. IT IS ALSO VERY expensive for the poor care she received. The managers were terrible at sending paperwork or communicating with doctors. Whoever bought the place has let it go to hell. Looks nice on the outside but a dark hole on the 4th floor. Check out places in Poulsbo or Bremerton before you get hosed by this place

My mother has been in Memory Care at Madrona House for over 4 years. I am so pleased with the care…read moreshe receives there. The caregivers are incredibly compassionate and look after her every need, ever-adapting to her slow decline. They are very responsive whenever any challenges arrive and always have kind words and stories about her when I've been away. The facility itself is always kept very clean and comfortable and the array of activities provided for the residents are varied and appreciated. Cassie in the office has been of immeasurable help navigating the ins and outs of medicare and hospice and other red tape and the nurses are kind, caring and do their best to provide the highest level of care. I'm so grateful they were able to accomodate my Mom.

Let me start of by stating that this is a sincere opinion, and not meant to be anything other than…read morean honest review. I feel it is my duty to share my perspective. Take heed, this is coming from an individual who knows what they are talking about. I am someone with a lot of experience in senior living communities. I've seen many examples from all over the country (east coast, west coast, southern USA), and can confidently say that Bainbridge Senior Living is the worst I've come across. What is promised to families during tours is not followed through on. Not only that, they fail miserably. Do not be fooled by the shiny exterior or the convincing marketing staff. You would think that given the price residents have to pay in order to live within one of there communities that these facilities would be top-notch. Absolutely not the case. I would argue that people with positive feedback regarding BSL have not looked hard enough. My number one issue is the general lack of integrity. The activity calendar, which is used as a focal point when selling rooms, is almost never followed through on. Nothing ever seems to be happening in memory care. Furthermore the building's architectural design does not seem to have the needs of memory care in mind. Usually there is an outdoor area readily available to memory care residents to walk freely in. It is an essential feature. In this case there is only a tiny balcony available that, as I see it, can fit three people comfortably. Keep in mind there are many more than three residents on any given floor. This means residents have to wait until a staff member is available to take them down to the bottom floors where they can access the gardens/grounds. How often do you think this happens when there is a staffing shortage? Few more notes: I've never seen the executive director outside of his office. In other communities the ED's are seen interacting with residents. It is an essential function of the role. There is a rotating door of staff members coming in, and out. This is for a reason. There are surely some good staff members who manage to stick around, on who's backs the company rests. I've witnessed a lack of professionalism and rudeness on several instances. I'm not sure why more people don't speak up, but they should. I've spoken to many people (residents, family members, and staff) who are dissatisfied with this company. You and your family member deserve better than what you'll find at BSL.

They say Disney land is the best place on earth. Well so is Bainbridge Senior Living…read moreSally B

Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

The Lodge is a beautiful building. Housekeeping does a great job you can tell. The care staff sits…read morearound in hall ways talking about personal things. very hard to get their attention. communication with management about care issues or concerns about your family members health seems to fall on deaf ear. no one seems to care. The director of the building is never in his office for you to talk to.

Shout out to Samantha because she is always smiles and a ray of…read more sunshine. The quality of her work she provides to her Community is top notch, always there for her residents and her team. She works with our Home Care agency and our partnership is amazing.

I feel confident my mother is receiving good care. Mom was so agitated, angry and paranoid with…read moreher Alzheimer's and she was calmer as soon as she made the move to The Ridge. We were surprised to find out this woman who absolutely wanted to stay at her own home barely knew she had moved when it happened. I stop by for unannounced visits and she is clean and well cared for. Yesterday I stopped in and found her with some other residents watching Christmas karaoke. Nobody in the group was well enough to sing but they were enjoying listening attendant with them was shaking a bunch of jingle bells and making it festive. The Ridge puts more effort into holiday decorations and crafts than a really good daycare.

My Mom moved into The Ridge in the end of May 2023. She was 96 and in the late stages of…read moreAlzheimer,severely deaf ,had almost completely stopped eating. We asked the Executive Director if they were comfortable with Hospice coming in, if and when the time would be necessary. We were told absolutely. After she had been there, approximately 3-4 days, she had a fall(she had been having many falls at her previous place) she appeared to have to broken her hip. We requested to have Hospice come in to see if she was appropriate, they agreed she was.The consensus was she was too old to take her to the hospital,so Hospice would treat her there with pain medicine and anti-anxiety medications, along with a fall pad along side the bed on the floor.On my first visit there, I found piles of dirty bed linens,dirty clothes all over the floors,a dirty plate & fork in a dresser drawer, overflowing trash cans,a mohair blanket behind the recliner chair, stuffed in the corner, dirty bathroom ,etc. And the worst of all...the fall mat was UNDER the bed !!! When I went to kiss my Mom hello ,she was in so much pain, she howled out indicating her anxiety and complete confusion. It took me a few minutes to locate an aid .Finally two aids came in, and then proceeded to transfer from her bed to a wheelchair by her UNDERWEAR.They hiked her by her underwear on each side all the up her rear end !!! The screams that were coming from my Mom were so unbelievable, that they will haunt me forever. The pain this must have caused my Mom with a broken hip ,I can't even imagine. She was absolute dead weight.They repeated this procedure 3 more times ,culminating with her nightgown and underwear hiked up her back and rear end.I demanded a nurse come in and tell me what was going on. They were not following the protocol that hospice had ordered, they had no explanation for the condition of the room and she could not explain why the aids moved my Mom in the manner that they did.She did tell me they are suppose to use a Gait Belt when moving a Resident. I was going to speak with the Director but she was gone for the day. The next day was basically a repeat except, the staff did not respond for close to 1/2 hour when the bed alarm went off and again when I pulled the bedside wall alarm cord, no one came at all !!I later discovered the alarm system had not been working for a week. My family and I came to understand that the staff there were not giving our Mom her pain medication or the anxiety med. as prescribed by Hospice, because, they felt" She wouldn't eat, her breathing may become too shallow and we know better than the doctor". No matter how many times the Hospice nurse ,Social Worker and manager went out there to educate them, they wouldn't budge. All they wanted to do was force her to eat, cause her to howl in pain and take money from her. There was one particular LPN who seem to take particular pride in telling us on a Sunday morning ," I've given her NO medicine since Friday". I learned that the Executive Director was leaving her job, which led me to believe she most likely could have cared less about anything that was happening at The Ridge. Our Mom couldn't understand due to her Alzheimers why we were doing this to her, why we were causing her to be in pain, why we were we keeping her here? We tried to see if we could move her, there was no other facility nearby to take her to. I finally had an idea about bringing in a Private Nurse. Which fortunately the Social Worker with Hospice knew of a wonderful one.She called her immediately, and she was there at The Ridge within 4 hours. Her and one other nurse were like true Angels, coming in and administrating kind ,loving care to our Mom. Bathing her,changing her when she needed it and most importantly finally releasing her of pain. The irony of this is, she did not need much of the pain medicine to be comfortable, she just needed it on a regular schedule as Hospice had written it in the first place. Our Mom passed away 2 days after we brought in the Private Nurses. My sister was there and Mom gently stopped breathing. It was a very peaceful, quiet leaving, exactly like her. She was a nurse, an OBGYN nurse. She was a wonderful Mom and person.Our biggest regret was taking her to The Ridge. I would never,ever bring someone I loved to live there. PS I would give it no stars, but you have too.

Our experience with our father's care, was exceptional! The nursing staff was knowledgeable and…read moreprofessional. There was always someone available to answer our endless questions. Dad got stronger and was able to return home. Thank you to the many people who made this possible.

The staff is well-trained, friendly and responsive to the patients and family. The receptionist is…read morealways available and welcoming. My Dad received the best possible care: both occupational and physical therapy. They staff also acknowledged the Veterans with a stand-up poster of honor.

My Aunt, Carol spent 12 weeks at Northwoods in hospice care. I wanted to take the opportunity to…read moreexpress my deep appreciation for the staff, and the quality care they provided during her stay. From the Doctor's and PA's, to the Nurses and Aid's, to the front desk staff and Housekeepers, everyone we interacted with was caring and responsive to every need. A hospice journey is never easy, but Northwoods made it as easy as possible for all concerned, especially Carol. I specifically want to call out Steve, Alex, and Kiki for the outstanding work they did. Being an aid for someone who can no longer care for themself has got to be one of the toughest jobs in the world. The dignity, respect, and skill they showed Carol was truly noticed and appreciated. R/ Kevin

New, and tried to call to ask if my loved one made it in from the H. NO ONE ANSWERED the phones…read moreeither time, evening or morning. My mind started to worry that there had been a building emergency. Being out of touch with my loved one, not knowing how he was doing, made me feel that he was ISOLATED from family and that he could be as worried as I was for his own safety. Guy at desk was filling in and did not seem to care, but other staff saw my missed calls and explained they needed to tell the fill-ins to answer the phones???? I want to get Loved One out ASAP. - not getting comfortable

In 2022 there was a covid outbreak. They made caregivers come to work with covid and did not adhere…read moreto quarantine protocol. They even had a med tech dispensing medication who was positive for covid arguing that she was asymptomatic. The management was terrible. Manipulative distant and cliquey. ​

Review is for Gerald's and Sky Lounge. Shares building with Fieldstone but is a operated as a…read moreseparate independent business. Terrific new addition to rolling bay community. Restaurant is in fieldstone community but is fully public as is the cocktail lounge in the third floor. Terrific views of sound and seattle. Friendly staff who proudly accept no tips! I had the cheeseburger and fries for lunch which was delicious. Not crowded at all as initially an article was published suggesting it was private. A great find for breakfast, lunch, or dinner. Open only until 7pm. Patio is the best seating in my opinion. Enjoy!! Tip: if you enter through upper main entry it's a maze through the facility/ elevators to get to restaurant. I suggest from the rlectric vehicle stations to go down the stairs to the courtyard, in the door at the corner, turn left and follow the hallway all the way to the end, the restaurant entry is around the corner to the left. If you're walking in this beautiful neighborhood you could approach from the south up onto the deck through the tree lined lawn definitely worth the adventure to find the sweet gem. Breakfast 7a-10:30a Lunch/dinner 10:30a-7p daily