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    Orchard Collision

    3.5 (8 reviews)
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    Services - Orchard Collision

    Bumper repair

    Auto frame testing

    Auto maintenance

    10 More Services

    Auto mirror repair

    Auto mirror replacement

    Auto repairs

    Auto engine repair

    Auto steering and suspension repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Rear-end damage

    Auto window repair

    Auto window replacement

    Orchard Collision Photos

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    Recommended Reviews - Orchard Collision

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    3 months ago

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    4 years ago

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    5 years ago

    I love this place. Awesome customer service every time I come here. Quick turnaround and quality work. Highly recommended

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    7 years ago

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    Eastern Auto - Mercedes Benz S550 and CL550 in for repairs

    Eastern Auto

    (17 reviews)

    This isn't a poison pen review -- just the facts, but I have to tell you this was the worst…read moreexperience I've ever had with a repair shop. I've owned 46 automobiles and I've seen the inside of a lot of garages, and I have never been treated worse or with a greater degree of incompetence. I read a review here on Yelp and decided to take my ailing 2002 Mercedes Benz CL500 coupe in for a sagging right rear suspension problem I did a lookup on the various Mercedes Boards and they all said that this could be a complex repair. I read that they were open between the holidays, so I made an appointment. First of all, it took forever to find the place. Not much signage, and the yard and parking is a mess. When I got there, they didn't have a record of my appointment, but said that they'd make room for me. I decided to camp out and do some work on my laptop. 5 hours later they finally got to my car and told me that I had two leaks on my front suspension hoses. They brought me in to show me where the hoses were wet, and said that they'd check to see how much it would cost to fix. Turns out that the hoses were a pretty rare part. One would have to be flown from Germany. They said that they'd try to locate some others, but were out of luck. I asked them if they could just repair them down the street at a hydraulic shop, and they agreed that it would be a satisfactory idea. They hooked me up with a local Enterprise Rent-a-car and said that they'd call me with an update. Two days went by, and I hadn't heard from them. I called and talked to Lars, the owner's son and shop operations guy. He said that they hadn't gotten to it because the mechanic had been off. he said that they'd get the hoses out that day and then to the shop tomorrow for the repair. This was now Wednesday. I called again the next Day and Lars said that it would be ready tomorrow. On Friday, called in the morning, and Lars said that they were "getting it done". I decided to jump in the car and roll over there at 4pm to see how things were going and hopefully pick up the car. When I got there, the place was a mad house with cars going out and everyone collecting their cars. Turns out that they had never gotten to my car all week, and for five days they were completely BSing me. I told them that I wanted my car and to top the fluids off and I'd pay for it. They had to re-install the valence panel under the front of the car. Lars apologized profusely, but the DUDE LIED TO ME. He gave me a couple liters of hydraulic fluid (abt $35 in value) and told me that the mechanic would "button up my car" and it would be out front in about 30 min. The car showed up out front. My wife got in the car, I took the rental back and paid the $280 bill for the week that I had it, and we went home. That Monday we took it to the local Mercedes Benz Dealer in Grosse Pointe off 9-mile road. They diagnosed the car in two hours. The hoses up front were fine -- they had fluid on them because they were just under the sump and hydraulic fluid had been spilled on them while it was being filled. Eastern's Diagnosis was wrong and would have cost me nearly TWO THOUSAND DOLLARS to discover, and then I would have had to fix what was ACTUALLY WRONG, which was another THREE THOUSAND DOLLARS. I paid the dealer happily. Got the car back in two days. It's run fine ever since for the last 4 weeks. As a final insult, my wife was travelling to Ohio and back when the font valence panel that Eastern's Mechanic had "Buttoned up" came loose and disintegrated under the car -- another $200 joke that was on me. I know that they have had a lot of good reviews; Me? Not a fan.

    This is the kind of auto service center I am used to and I am glad I found them. Very old style…read moreservice, but the place was clean and professional looking at the same time with lots of seating. I drive an older Jag (2003) and my local service center doesn't really deal with them. They recommended that I go to a dealership, but I had other ideas and decided to shop around a bit. I had been deferring maintenance on the car until I paid it off, and that happened in December so my car was in rough shape. It was so bad, I was actually renting cars when I had to go anywhere to be safe. So having said that, I knew this would be an extended visit and big money. Delaying as long as I could, I decided to take the girl in over the break between Christmas and New Years. SO much work needed. Rear brakes, all 4 shocks and struts, air coolant reservoir replacement, 2 leaky oil valves, and a partridge in a pear tree - and so on, and so on, and so on! The bill was much less than I expected, and they were very considerate through out. I need to take it back in to get 3 bushing replaced but other than that, the car is DONE and I have a good feeling about it again. When I drove it this morning, I actually felt as good as when I first bought the car. It drove great, and I had zero worries on the drive so I am just thrilled. Not only is my car payment gone now, but my car is in great shape to last me for years to come. Happy camper!

    Orchard Collision - bodyshops - Updated May 2026

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