Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

I had a very frustrating experience with Rashid and this shop. Before bringing my vehicle down, I…read morespoke with Rashid on the phone and explained exactly what I needed done. I was already working with Scott at Michigan Sandblasting and planned to have my Jeep's underbody sandblasted there. Rashid told me they could apply POR-15 afterward, so based on that I paid to have the Jeep towed down there. After it arrived, everything changed. Rashid started questioning the project and for over a week I was given the runaround. Multiple times Rashid told me he would "talk to Scott figure out a solution and call me back," but the call back never happened. Every time I followed up I got the same vague response and nothing actually moved forward. Rashid knew all of the details prior to me towing it down there. If this wasn't a job they wanted to take on, that should have been communicated from the beginning instead of telling me to bring the vehicle down and spend money towing it there. It's extremely frustrating to be told something can be done, only to have the shop avoid giving a straight answer after the vehicle is already there. Very disappointing and unprofessional way to handle a customer. I wasted time and money because they couldn't simply be upfront about whether they were willing to do the work.

I needed an crash estimate for my daughters truck for the insurance company. So I visited the 8…read moreml/Redford location and Marion&Ollie were quick and professional to resolve my request in an email which allowed me to just forward the information to the insurance company. I Thank them VERY MUCH!!

This isn't a poison pen review -- just the facts, but I have to tell you this was the worst…read moreexperience I've ever had with a repair shop. I've owned 46 automobiles and I've seen the inside of a lot of garages, and I have never been treated worse or with a greater degree of incompetence. I read a review here on Yelp and decided to take my ailing 2002 Mercedes Benz CL500 coupe in for a sagging right rear suspension problem I did a lookup on the various Mercedes Boards and they all said that this could be a complex repair. I read that they were open between the holidays, so I made an appointment. First of all, it took forever to find the place. Not much signage, and the yard and parking is a mess. When I got there, they didn't have a record of my appointment, but said that they'd make room for me. I decided to camp out and do some work on my laptop. 5 hours later they finally got to my car and told me that I had two leaks on my front suspension hoses. They brought me in to show me where the hoses were wet, and said that they'd check to see how much it would cost to fix. Turns out that the hoses were a pretty rare part. One would have to be flown from Germany. They said that they'd try to locate some others, but were out of luck. I asked them if they could just repair them down the street at a hydraulic shop, and they agreed that it would be a satisfactory idea. They hooked me up with a local Enterprise Rent-a-car and said that they'd call me with an update. Two days went by, and I hadn't heard from them. I called and talked to Lars, the owner's son and shop operations guy. He said that they hadn't gotten to it because the mechanic had been off. he said that they'd get the hoses out that day and then to the shop tomorrow for the repair. This was now Wednesday. I called again the next Day and Lars said that it would be ready tomorrow. On Friday, called in the morning, and Lars said that they were "getting it done". I decided to jump in the car and roll over there at 4pm to see how things were going and hopefully pick up the car. When I got there, the place was a mad house with cars going out and everyone collecting their cars. Turns out that they had never gotten to my car all week, and for five days they were completely BSing me. I told them that I wanted my car and to top the fluids off and I'd pay for it. They had to re-install the valence panel under the front of the car. Lars apologized profusely, but the DUDE LIED TO ME. He gave me a couple liters of hydraulic fluid (abt $35 in value) and told me that the mechanic would "button up my car" and it would be out front in about 30 min. The car showed up out front. My wife got in the car, I took the rental back and paid the $280 bill for the week that I had it, and we went home. That Monday we took it to the local Mercedes Benz Dealer in Grosse Pointe off 9-mile road. They diagnosed the car in two hours. The hoses up front were fine -- they had fluid on them because they were just under the sump and hydraulic fluid had been spilled on them while it was being filled. Eastern's Diagnosis was wrong and would have cost me nearly TWO THOUSAND DOLLARS to discover, and then I would have had to fix what was ACTUALLY WRONG, which was another THREE THOUSAND DOLLARS. I paid the dealer happily. Got the car back in two days. It's run fine ever since for the last 4 weeks. As a final insult, my wife was travelling to Ohio and back when the font valence panel that Eastern's Mechanic had "Buttoned up" came loose and disintegrated under the car -- another $200 joke that was on me. I know that they have had a lot of good reviews; Me? Not a fan.

This is the kind of auto service center I am used to and I am glad I found them. Very old style…read moreservice, but the place was clean and professional looking at the same time with lots of seating. I drive an older Jag (2003) and my local service center doesn't really deal with them. They recommended that I go to a dealership, but I had other ideas and decided to shop around a bit. I had been deferring maintenance on the car until I paid it off, and that happened in December so my car was in rough shape. It was so bad, I was actually renting cars when I had to go anywhere to be safe. So having said that, I knew this would be an extended visit and big money. Delaying as long as I could, I decided to take the girl in over the break between Christmas and New Years. SO much work needed. Rear brakes, all 4 shocks and struts, air coolant reservoir replacement, 2 leaky oil valves, and a partridge in a pear tree - and so on, and so on, and so on! The bill was much less than I expected, and they were very considerate through out. I need to take it back in to get 3 bushing replaced but other than that, the car is DONE and I have a good feeling about it again. When I drove it this morning, I actually felt as good as when I first bought the car. It drove great, and I had zero worries on the drive so I am just thrilled. Not only is my car payment gone now, but my car is in great shape to last me for years to come. Happy camper!

This shop is Total TRASH‼…read more The screwed me in a four or so months time out of over $5k! I ONLY took my vehicle there due to being lied to when I purchased my auto warranty, the warranty company initially told me that I could take my vehicle anywhere, I specifically asked including a dealership, they said yes. Months after purchasing the warranty, I called the warranty company to be told I could only take it to a Few specific shops in my area. This dump shop being one of them. After I read my few shop choices over, along with the reviews. This shop was supposedly of the better of the other crap shops the warranty company deals with. I took my vehicle here, they said they'd check the few things out. After doing so, they called me to tell me certain things needed repair/replacing. They also told me they would be covered under the warranty. Upon pick up of my vehicle, less than $500.00 of several thousand dollars had been actually approved, along with covered by the warranty company. This shop took me for more than $5k, which wouldn't have been the worst, if the work that had claimed to be done, was actually done, and done well. To this day, all the work so far that they did has been total Crap! The truck was still leaking oil, after they replaced expensive parts they claimed needing replacement, about $2,500-$3000 worth, that never had needed replacement! My truck runs, rides, & sounds like trash now! I tried Countless times taking to Sam* asking to talk to the owner, only to be told No! Then he even threatened me!! This shop is run by a bunch of punk kids, the techs I Doubt have any mechanic certifications, or licenses! Now my vehicle also has Several Large Dents, Dings, & Scratches all over it since having had been there! Only take your vehicle here if you want to be Broke, still have a busted vehicle‼

Called for a simple quote and got put on hold for a lifetime. Will not be doing business here.read more

Picked up my car today after a one day repair at this shop,having been in the collector car…read morebusiness for about 50 years with autos from a couple of hundred to over $4 million and having the only collector car auction at the Botsford Inn and hotel our Stage coach stop between Lansing and Detroit 1836 with over 70 collector cars including a KB12 Lincoln owned by CLARK GABLE and a one of a kind 1903 Curved dash Olds you must know paint,Pearls, Candys,etc and where to take your car if you want the "BEST" work Possible you take it to this shop, "THE BODY SHOP" in Farmington Hills. just hope they will take your damage as you will never regret taking it there. When dealing with clients like Jay Leno, Tiger Woods,ect. work must be the best, it must be good, take it from the OLD TBIRD MAN City of Farmington, Michigan.You cannot go wrong. Get a Quote from them for sure.

Highly recommend coming here with any collision repairs. Everyone was extremely friendly and…read morehelpful. Tim was great and gave me updates. Their pricing was great too and they did and fantastic job on my car. Very timely!

Very honest and reliable repair shop! So nice to find a place you don't feel is trying to deceive…read moreyou! (Same shop as the one next door)

Lucky's is a family owned friendly business. My experience…read morewith them was great. They solved a repetitive problem I was having with a less expensive solution which was highly appreciated. I would definitely recommend Lucky's as they are honest and do great work.

Had a dent in my bumper, Joey fixed it super quickly and for a great price. Very friendly staff…read more Highly recommend.

Eight weeks ago, I was rear-ended. My insurance company recommended them, so I went with it…read more My car is now almost done. I've seen it. I can't say that the work wasn't done properly or that it doesn't look good. My complaint is that over the course of those eight weeks I don't feel like they communicated progress well enough. On only one single occasion in that eight weeks did they call me unbidden. Were the lengthy delays entirely their fault? I can't say so. But I felt like I had to hound them a lot more than should have happened.

Great shop, worked with my insurance provider and even had a rental agreement with nearby…read moreenterprise for a pickup. Work was done ahead of schedule and looks good as new! Highly recommend their service as a reliable collision center.​​​​​