Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

You just feel dirty after an experience like this. You walk in on a Sunday. Memorial Day Weekend…read more Assumed there'd be deals the tough guy would steer you to. Nope. First he whips out the springs and foam cubes. He makes the pro forma explanations not bothering to ask if you'd determined what you wanted before you walked in the den. i had. First mattress he shows me is $3600.00. He then says what did i want to spend. That's code for he'll sell you over it. And things suddenly seemed to go easily. Size? Check. Price? $200.00 over. Oh well. Writing up bill - adds another rust coating equivalent (like that there TruCoat from the movie Fargo) But it's when he lets slip he's selling me a used mattress but they fumigate it and what not, I walked out. There's a reason there are mattress shops that sprout like mushrooms near each other. Avoid.

Listen to Peggy. The first mattress was too firm, and second aiming to be better. Great service and…read moreno pressure. Can also help pick out accessories and pushed us to nothing too expensive too, just aiming for the right one. The mattresses are more expensive now, they said prices went up about a month ago for all the manufacturers, more houses sold = more demand for beds. Only Temperapedic was fully staffed. Others are behind.

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.

We had previously purchased a top-line mattress, and received 30 years of service from it. Waking…read moreup sore for too many mornings was a clear indication that we were due for a new bedding system, and Sleepy's was our first stop. This location displayed a wide range of brands and firmness options, but the two we wished to look at first were Tempurpedic and Sleep Number. Tempurpedic was well represented at Sleepy's. Our sales rep was on his first day after training, but was polished, informed, generally helpful and thoroughly professional. Unfortunately, there were no firm mattresses to audition, and frankly, we found nothing that was particularly notable about the Tempurpedic experience. We were also shown a high-end Simmons mattress. After answering many questions, we decided that a visit to the Sleep Number store in North Plainfield would give us the opportunity for intelligent comparison. The Sleep Number experience was an instant love affair, and we purchased their mid-range model for $1k less (with pillows and all accessories included) than the Temperpedic and Simmons models at Sleepy's. Bedding systems are a purchase where individual tastes and preferences weigh heavily, and the variety and professionalism at Sleepy's made it a good first stop.

Very pleasant visit. I went to this specific store and got great service. Dennis was there at the…read moretime and he helped myself and my fiancé out. He explained everything in detail. We just got our mattress today and boy are we happy !!! Good night sleep we are going to have!! I would definitely recommend this store for your mattress.

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

We have been long time customers - multiple mattresses have been purchased over the years. Always…read moreexcellent service, great quality and easy delivery. Thanks - Lydia and Randy!

Do not ever buy an adjustable bed from Mattress Firm. They do not honor their warranty and they…read moremake it virtually impossible to file a claim and to speak with anyone. I am so frustrated by their non existent customer service. ZERO stars is what they deserve.

After having issues with our brand new Beautyrest Black mattress (purchased at Short Hills…read morelocation), the Vauxhall manager contacted me, offered a variety of excuses for the problem and proposed the only viable solution was to replace with same mattress. We shared multiple online reviews of this mattress that described our exact problem repeatedly and said we were not comfortable with his solution and asked if we could choose something else. The store manager was dismissive and condescending about our concerns and said replacing with same mattress was all he was willing to do. His associate calendared a follow up call with us to see if we were satisfied with the replacement mattress. No call .. same problem with the replacement mattress. Mattress Firm has zero customer service and I would not recommend dealing with them.

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

So it's a long time coming for me to post this review but it's well deserved. My husband and I…read morewent into this Macy's store back in the fall of 2018. We were in the middle of a long and emotionally draining renovation. We were give multiple move in dates and always having to push our delivery date. Our salesperson Nick (furniture) and John (mattresses ) we've found out there no longer with the company, sadly! They were both helpful and great to work with! Because of them and the entire staff there we'd recommend anyone to this store because they go above and beyond with and for their customers. Debbie is always welcoming and informative. Yani (i believe the store manager) is very helpful and courteous. I say this today because we wisely purchased Worry No more (furniture protection) and Bedcare(mattress protection plan) . Well for some reason or another we never received a mattress pad/cover you're supposed to get with the protection plan. I found this out after having taken my mom there to purchase her own mattress. I called recently to get this fixed. Yani went above and beyond to assist me in getting this matter fixed and she did that for us!! Looking for new furniture go to this store, just solely for the customer service they give!! Also the delivery men were super professional and respectful of our home.

Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Came in to browse some mattresses and I am happy I stopped by ! Mubashar let me try multiple…read moremattresses and had plenty of patience while I went back and fourth debating which one I wanted to purchase. They also offer deals on furniture as well. Mubashar made sure I was satisfied with the mattress and the price! I firmly recommend giving this business a try !

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!