Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

You just feel dirty after an experience like this. You walk in on a Sunday. Memorial Day Weekend…read more Assumed there'd be deals the tough guy would steer you to. Nope. First he whips out the springs and foam cubes. He makes the pro forma explanations not bothering to ask if you'd determined what you wanted before you walked in the den. i had. First mattress he shows me is $3600.00. He then says what did i want to spend. That's code for he'll sell you over it. And things suddenly seemed to go easily. Size? Check. Price? $200.00 over. Oh well. Writing up bill - adds another rust coating equivalent (like that there TruCoat from the movie Fargo) But it's when he lets slip he's selling me a used mattress but they fumigate it and what not, I walked out. There's a reason there are mattress shops that sprout like mushrooms near each other. Avoid.

Listen to Peggy. The first mattress was too firm, and second aiming to be better. Great service and…read moreno pressure. Can also help pick out accessories and pushed us to nothing too expensive too, just aiming for the right one. The mattresses are more expensive now, they said prices went up about a month ago for all the manufacturers, more houses sold = more demand for beds. Only Temperapedic was fully staffed. Others are behind.

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.

We had previously purchased a top-line mattress, and received 30 years of service from it. Waking…read moreup sore for too many mornings was a clear indication that we were due for a new bedding system, and Sleepy's was our first stop. This location displayed a wide range of brands and firmness options, but the two we wished to look at first were Tempurpedic and Sleep Number. Tempurpedic was well represented at Sleepy's. Our sales rep was on his first day after training, but was polished, informed, generally helpful and thoroughly professional. Unfortunately, there were no firm mattresses to audition, and frankly, we found nothing that was particularly notable about the Tempurpedic experience. We were also shown a high-end Simmons mattress. After answering many questions, we decided that a visit to the Sleep Number store in North Plainfield would give us the opportunity for intelligent comparison. The Sleep Number experience was an instant love affair, and we purchased their mid-range model for $1k less (with pillows and all accessories included) than the Temperpedic and Simmons models at Sleepy's. Bedding systems are a purchase where individual tastes and preferences weigh heavily, and the variety and professionalism at Sleepy's made it a good first stop.

Very pleasant visit. I went to this specific store and got great service. Dennis was there at the…read moretime and he helped myself and my fiancé out. He explained everything in detail. We just got our mattress today and boy are we happy !!! Good night sleep we are going to have!! I would definitely recommend this store for your mattress.

Oh my goodness, I can't rave about this place enough! The…read moremattress and pillows my husband purchased from Shovlin are the absolute best. We vacation at 5-star hotels that have mattresses that can't compare! Dani, who took care of us, was awesome! We were able to try a variety of mattresses to see which one we liked best. Over time my back issues improved significantly. (And even when we go away, I bounce back quickly). Oh, and our diva kitty -- the master of the house -- loves the mattress too. He's not allowed to sleep with us in the evening, but he's on that mattress every day for his "cat nap." LOL! Thank you Dani!

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

Do not ever buy an adjustable bed from Mattress Firm. They do not honor their warranty and they…read moremake it virtually impossible to file a claim and to speak with anyone. I am so frustrated by their non existent customer service. ZERO stars is what they deserve.

After having issues with our brand new Beautyrest Black mattress (purchased at Short Hills…read morelocation), the Vauxhall manager contacted me, offered a variety of excuses for the problem and proposed the only viable solution was to replace with same mattress. We shared multiple online reviews of this mattress that described our exact problem repeatedly and said we were not comfortable with his solution and asked if we could choose something else. The store manager was dismissive and condescending about our concerns and said replacing with same mattress was all he was willing to do. His associate calendared a follow up call with us to see if we were satisfied with the replacement mattress. No call .. same problem with the replacement mattress. Mattress Firm has zero customer service and I would not recommend dealing with them.

If you ever stop by here, please ask for Ruveena. My wife and I thought we were gonna take days to…read morelook for a mattress, but Ruveena helped us picked it right there on the spot. She somehow JUST started working there when we've went. On top of that, she got us 2 free pillows and discounts just because. Again, ask for RUVEENA.

Jerome was super knowledgeable about mattresses and helped me pick the best one for me. Really easy…read moreprocess and great pricing

Entered the store and I was the only customer there along with four salesmen. I told the first…read moreSalesman what I was looking for and he pointed me the direction I needed to go. I passed three more salesmen as I tried to find what I was shopping for and none of them acknowledged me at all. I really needed assistance and decided to leave and go to Lazy Boy. Two salesmen watched me walk out as I left. Horrible customer experience. I was completely ignored.

Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

DO NOT GO HERE AND DO NOT BUY HELIX MATTRESS. Im over the 100 day trial period (50 days) I lost…read moretrack - The mattress is making back pain worse. They are NON negotiable. They don't care. I offered to pay half for a new firmer mattress - asked if they could give a firm mattress topper - or anything that doesn't cost me thousands of dollars....NOPE NOTHING- Once you pay you are DONE.

Came in to browse some mattresses and I am happy I stopped by ! Mubashar let me try multiple…read moremattresses and had plenty of patience while I went back and fourth debating which one I wanted to purchase. They also offer deals on furniture as well. Mubashar made sure I was satisfied with the mattress and the price! I firmly recommend giving this business a try !

Shopping at Craig's is an experience. A very New York City experience…read more Having previously purchased a mattress online and having to return it because I hated it, I didn't want to go through that experience again. I stopped by a few mattress shops in the city, but they were very small and many just carried the major online brands that were non-traditional mattresses (memory foam, no coils). A google search brought me to Craig's: a lot of glowing Yelp reviews, Google reviews, and a New Yorker article describing this "speakeasy" mattress shop. Given that Craig's is located right by my office, I made an appointment online. As others have mentioned, be prepared that Craig's is located on the second floor of an office building and that your appointment will be 1:1. Craig will ask you what kind of mattress you like, cut a piece of cloth for you, and place it on various mattresses as you try them. You never feel rushed or pressured. He IS chatty, so be prepared for that too. I tried many mattresses and ultimately found a mattress that I liked and placed an order (the first one that he showed me!). Fast forward to the day before delivery. I had told Craig I was moving in the morning and would need the mattress to come after noon, but when I got my delivery window it was the first one in the morning. He called the delivery company and they wanted to schedule it for the evening, but he correctly pointed out that because I was in a doorman building they might not let the delivery people up in the evening. He gave me two options: he would go meet them at my building in the morning and let them in OR he would come in the evening and help bring it up to my apartment if they wouldn't let the delivery people up. What? This is a crazy level of service. He also must have spent an hour on the phone between talking to me and the delivery company trying to figure this all out. It turned out my building was able to let them in without Craig being present, but his wilingness to go so far and beyond will not be forgotten by me!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.