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    Optum - Los Alamitos

    2.2 (42 reviews)
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    Loving the boom box vibes
    Erica T.

    They are very nice in person but they don't return phone calls. The person in charge or referrals messed up twice. One referral was for someone that is NOT under my insurance coverage and it's not even under my group. The other referral was for my left shoulder but it says in the referral is for my right. How careless is that!!! I will be changing my primary doctor (Maples) to a different facility due to their negligence. DO NOT RECOMMEND

    Wendy C.

    They used to be great even a year ago, I've been coming here since I was 19 years old now I'm 40 and this year the costumer service has gone down the drain. The front office ladies take forever to check people in and it makes you late for your appointment and then the providers don't take you. But the ladies in the front take their sweet time to check you in laugh walk away from the desk is awful the costumer service and front office staff are trash the lines get huge! Horrible care quality, I'm highly dissatisfied! This is like the 6th time this Happens to me with the front office staff. Totally lost my morning from work my appointment was at 8:20 got here at 8:29 waited in line as the two front office ladies had two ladies they were helping by the time they got to me it was 8:33 mind you the black girl sees me there, continues to laugh, makes eye contact with me like 40 seconds go by then she says I can see you! At this point is 8:34 and she said oh you are too late for your apt. I told her I was standing there since 8:29 she said I gotta ask the provider. Then she walks away from 8:36-9:02 (another lady came to ask if she was helping me I told her I guess) then she says no Tammy is not gonna see you she's with another patient. I said you think is been past 30 min of course she is! I said I was literally here by 8:29 and in line and that's why she can't see me she said that's not on us is the provider will you like for the provider to call you back I said yes, then she said we have no more apts for today. Can you come tomorrow I said no I have to work I can only come before Xmas now. I reschedule for the Dec. 22. I hate this place I hate Tammy and the front office people they are awful! Don't come here! Over 20 years of coming here sad that the whole place is trash now! As soon as I can get open enrollment I'm changing doctors for my daughter and I I've had enough! Sad to see what used to be a great caring place to to the trash like that! Train your people in good caring costumer service pls!

    Totally unnecessary all these doctors visit I had if only my Vitamin D was checked earlier on.

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    4 months ago

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    Katie, Optum Team Member

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    9 days ago

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    5 days ago

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    5 months ago

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    TJ E.

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    2 months ago

    I book my appointments early morning. Staff is friendly and easy to talk to. MAs are efficient. Overall smooth visits.

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    Katie, Optum Team Member

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    3 years ago

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    5 months ago

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    TJ E.

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    8 months ago

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    TJ E.

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    6 months ago

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    TJ E.

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    2 months ago

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    Katie, Optum Team Member

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    1 year ago

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    TJ E.

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    10 months ago

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    4 months ago

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    1 year ago

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    TJ E.

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    1 year ago

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    TJ E.

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    9 months ago

    Reception was polite, and the doctors assistant was thorough. Hopefully I will not see them for a while though!

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    TJ E.

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    11 months ago

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    TJ E.

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    11 months ago

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    2 years ago

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    2 years ago

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    6 years ago

    Great staff, Dr Maples is patient and you get the feeling that he wants the best health for everyone.

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    Page 1 of 2

    Ask the Community - Optum - Los Alamitos

    Review Highlights - Optum - Los Alamitos

    Maples has excellent bedside manner, interpersonal & communication skills.

    Mentioned in 15 reviews

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    2.9(155 reviews)
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    I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

    Due to my account being compromised over the past couple of years, I was unfortunately unable to…read moreaccess it to leave a review sooner. That said, I can confidently say this is an excellent urgent care for anyone needing efficient, high-quality care. The ability to book appointments online makes the process seamless, and having on-site X-ray services is incredibly convenient. Our family has been coming here for the past few years with all 3 of my kids, and every physician we've encountered has been professional, attentive, and genuinely helpful. My sincere apologies to the outstanding doctors and office staff for the delay in sharing this well-deserved feedback.

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    Carbon Health Urgent Care Cypress - Jake waiting for DR SCHUMAKER FOR 20 MINS to be told NOPE YOU CAN HEAL ON YOUR OWN! He would not give my son a simple antibiotic?!

    Jake waiting for DR SCHUMAKER FOR 20 MINS to be told NOPE YOU CAN HEAL ON YOUR OWN! He would not give my son a simple antibiotic?!

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    Lowe Franklin, MD

    Lowe Franklin, MD

    4.3(31 reviews)
    0.5 mi

    20+ years ago I heard neighbors talking outside my home about this amazing doctor, someone they…read moretruly trusted. When I asked the name of this doctor...they said Dr Franklin Lowe. I made an appointment that week and have never looked back. Dr Lowe is a compassionate, caring, person...not just an MD. When I first went to him the wait time was horrible, but since he is now concierge there is generally almost no wait time. His staff takes you back and does a pre-screen so that the time with Dr Lowe is on point. A word about his staff....they are excellent. They treat you like family and know you as an individual, not just a name on a file. Both my husband and I see Dr Lowe, love and respect him..... he is family to us. And has seen us through many crisis - some quiet serious with excellent results. His referrals to other doctors are impeccable..... the very best. To sum it up ......I'm having PT for a hip replacements and when I mentioned the name of my surgeon and Dr Lowe (my GP), the therapist said...."you've got the best", this is also what I'm told when ever I mention Dr Lowe's name in the local medical community. Thank you sir for 20+ years of care and good health at age 80.

    My husband has been a patient of Dr. Lowe since he was a little, and recent years I have been going…read morewith him to Dr. Lowe for his visits since we moved back to SoCal. Every time we turned to Dr Lowe, we know he is gonna take care of them for him and that he is in absolutely good hands. Only a doctor who truly cares about his patients would be this thorough and thoughtful in his diagnosis and treatment. Recently, I have experienced some health issues and was told to find a specialist by multiple physicians, however, the help from these physicians does not extend beyond their limited scopes. I could not even get any facetime with specialists for months. I turned to Dr. Lowe and became his patient with my husband's referral. He reassured me with his knowledge on the subject so I'm not as lost I was. He was able to get me tests and specialist appointments with a wait time of days!! This is truly amazing especially after seeing other physicians shrugging their shoulders at me for weeks.

    Optum - Los Alamitos - familydr - Updated May 2026

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