Been having packet loss as high as 40% and complete disconnects for months. Every time support just tells me to restart my modem even when I say it doesn't fix the issue. I've had two different techs come out both of which told me there was nothing they could do. I have replaced the router, modem, and all cabling in my house and the issue persists. This "service provider" is absolutely horrendous and I advise staying away from them at all costs. read more

The service was intermittent for years and when you try to cancel they play you for days...you go to return the equipment and they said go home and call an specific number...only to realize that there's hours of people waiting in line to ask for cancellation...it took me several days to cancel my account with Optimum. read more

This company definitely knows how to rob you when you want to cancel service. I would avoid them at all cost!!

Poor customer service. Poor router tv box combination. Goes out every other day. Called today got a message there was and outage and then they just hung up on me. No explanation, no one answered the call. I give up. One of my worst decision was switching to them. Yes rates are cheaper BUT if it only works half the time what is the rate then? I hate Verizon but the facts are they are pretty good. Bottom line none of these companies are any good. Get a hobby instead. read more

We had work done around our house and the cable was marked out. When the work began they found that our cable was 1inch below ground and was hit and taken out. We called cable and was told a tech would be there to fix it. He did come the next day to proceed to tell us he can not fix it bw it is underground -and a special tech would have to come and they would call us tomorrow. No one ever called so we called them to be told that someone would be here in 10 business days because they contract out. After a 30 min discussion and getting no where was asked to speak with a manager who then again said the same -again asked to speak to her manager -which she then said they would tell you the same thing. She patched me to another manager who now tells me it will be 10-15 days for someone to come out. I tried to explain to them that my daughter works from home - -and we currently have no internet - phone - tv - house and fire alarm All he could say was I understand and are sorry. I said no if you understood you will have someone here In less to 10-15 business days. I said to them you fixed our service faster when we had a hurricane but then again the media is involved there and you look like the hero. So we continue to wait ..this past Friday which is 7 business days in my husband gets a call that someone would be at our house tomorrow between 8 am -11 pm (yes 11 pm!) but they would call us prior to his arrival. We waited all day - -and never got a call. We called today -to be told they are not sure why someone called us and told us that - it is not true and we still need to wait for the 10-15 business days. Cabelevison/optimum - has no consideration for its clients and customer service - all they want is your monthly payment. My daughter everyday has to find a place to work - typically go to my husbands employer who are kind enough to let her work there - as well as us not being able to have any tv - streaming services etc... They do not care about their client - servicing their client -following up with their client -absolutely nothing!!! All they want is the exorbitant fees that they charge for horrible service. When and if this is ever corrected -I will be calling them - and discussing all with a manger or supervisor that actually cares -which could be very difficult to find -but believe me I will let it be know how they have NOT serviced us -or cared about the entire situation-which mind you was all their doing - cable was not laid down properly-lord only knows when it was put down - was not marked out properly-and not repaired in any sort of timely manner. If you have any chance to cancel your Cablevision I highly suggest it . Zero stars!!! If I could give it t -but unfortunately can't post a review with zero stars so sad to say I have to give 1! read more

Optimum (formerly Suddenlink) is the absolute worst provider of internet and cable services I have ever experienced. Giving them a 1 star review is far too complementary, in reality they deserve ZERO stars. As a customer of almost 3 years I have dealt with service outages on a month to month basis. It typically takes them a week to send out a technician to identify/fix the issue. Had one experience where I was given a timeframe of 11am-2pm where a technician would show up to fix my service outage and the technician didn't even show up until 8pm that same day. Called and complained over and over again to which they said they would apply credits to my account, to which THEY NEVER DID. If customer service is of importance I would strongly advise you look elsewhere because Optimum is the absolute worst. They treat their customers like shit and have no semblance of a management team or anyone who can actually help resolve basic issues. Nobody on their customer service team knows how to speak english or has the ability to do anything other than read off their stupid scripts. Typically wait on hold for far to long to speak to someone in India who has no ability to provide anything of value other than what the script says in front of them. I've given Optimum far too many chances to rectify these consistent issues only to be taken completely advantage of as a customer and will no longer be using them for the inferior internet and cable services. OPTIMUM IS ABSOLUTE GARBAGE AND I STRONGLY URGE ANYONE CONSIDERING THEM AS A PROVIDER TO LOOK ELSEWHERE BASED ON MY YEARS OF CONSISTENTLY TERRIBLE EXPERIENCES!!!!!!!! read more

I have been fighting with them for 2 years to get advertised internet speed and reliability I have the gig speed (1028mps) package and my speeds have never gone over 270mps. They also advertise 99.9% reliability yet my service goes down entirely every couple days. read more

I called regarding a billing question the first representative could not help me so I asked to speak to a supervisor and he hung up on me. So I called back and spoke to someone else who was rude and would not let me speak to a supervisor so I hung up on him. Called back got a very pleasant young lady who tried to assist me and then transferred me to a supervisor. Boy I can tell where the representative received their training from because that supervisor was so rude and disrespectful. He kept claiming he could not pull up any of my information up in his system. He would not let me talk and was yelling and when I tried to tell him what the other representative said he said here we go again and hung up on me. This is not how you treat your customers. read more

Optimum charged us $200 for 2 months for latest fees that their system generated in regards to them not taking automatic payments which we signed up for 12 months prior. Stated $10.00 was the late fee per month. Scam in itself. When I tried to talk to them they bullied and talked over me. This was the forth time In a year I'd been over charged when in contract. They are nothing more then thieves who will lie and steal from their customers. They send equipment you didn't order and then try to charge you another $50 a month for service your already paying for. They need to be shut down!!! read more

OMG! THEY LEFT ME SPEECHLESS!! I called FOUR times today as I had questions about my bill and service. I NEVER dealt with such rude, nasty, argumentative people in a customer service role in my life! The agents on the phone interrupted me repeatedly and were actively unhelpful. Two of them didn't let me finish my sentences and just hung up on me. The forth agent was condescending, obnoxious and he preceded to argue with me then help me. Thanks to the unprofessional, and disgusting disrespectful behavior I am now actively looking to switch services. I can't image giving this sleazy, bottom feeding company another red cent. I'm opting to pay more for better service. Good riddance! ***PUT THEM OUT OF BUSINESS!! AND AVOID AT ALL COST!! SPREAD THE WORD**** read more

Huge scam going on with optimum. Called a number on Google I got for optimum made them give me all info and they knew everything on my account. Paid them and they even turned my service back on two weeks later optimum turns me off and said I was scammed and they have let no one know of this scam. Please don't do service with them all there stuff goes through India and these scammers have control of there systems!!!! read more

I'm tired of paying for a car payment to cablevision with their new equiptment that they have installed in my home less then 3 months ago. I have had no internet more in the 3 months then I have ever had while paying for a premium service. Optimum should be ashamed of themselves. The customer service number that says you can speak with a live person is a robot. I will for sure be looking to get rid of cablevision for good. They shouldn't even get 1 star but you have to give 1 star to leave the review. Oh and on hold for 48 minutes first time then they hung up on me 2nd call was 55 minutes but got a human finally. Get rid of the hideous music its been the same music for 30 years for shit sake. read more

They charged me after they cancelled my account. They told me they will refund me. They did not. Then they put me on long holds on calls. Each time they accepted they over charged me. Finally they agent said: Since your account was cancelled months ago, there is no way we can refund you. read more

I've been a customer for 19 years and this is the second time that I was late on my bill. I called right after I paid the full amount ( late/current ) to give notice on discontinuing my service because I'm moving out of state. Told the rep that I just paid my bill so I'm not late. No I don't want my service disconnected now since I'm here till end of May and NO I don't have anyone left to take over my service. Don't you know I came home to my cable suspended! WTH! What's sad is the rep was another black person & of course they are THE WORST in customer service jobs! SO glad I'm leaving cause I would've switched to Verizon FIOS. read more

I don't usually give bad reviews but I am so disappointed in cablevision I have been with them for 36 years before they became cablevision never had a problem until recently. the TV in my fathers room is not working it's not the Box it's the wiring. I called Last week to make an appointment for Monday June 22nd 2020 no one showed up I called numerous times after waiting between one hour and 2 hours for someone to pick up candis told me I never had an appointment totally not true she made a new appointment for June 25th 2020 ,11 to 2 i called at 3pm Customer service after waiting one hour and 46 minutes I was told Oh they are still on their way he is still at another appointment so I continue to wait when it became four o'clock I called again on hold for 1 hour 32 minutes I spoke to a young lady who is extremely nice her name was Genesis she told me that I am in a very badd zone for the virus. I asked her what does that mean she said no one is coming to that area. I said well why didn't they tell me this when I made the appointment why did they have me wait four hours today. At that point I proceeded to tell her that the gentleman started to come up my front steps I seen him glance at the very large gay pride flag that I have hanging. he turned around and he was leaving by the time I ran to the other side of the house to get to the door the Van was pulling away. I said to her can you hear me she said yes I do sir . I said OK I believe this person does not want to come to this house because he Homophobic and seen the flag there. Because when I made this appointment and checked on this appointment numerous times no one ever told me this was a bad virus area no one on my block has had the virus there are only 18 homes on my block and I'm friendly with all my neighbors I asked for a supervisor she came back and told me a supervisor is unavailable right now I said did you tell your supervisor What is going on she said yes he'll call you back within an hour it is now 847 and no one has called me back. than I told her cablevision was here at 10am for my neighbor next door in the area you are saying is a bad area for the virus. ) I'll be getting an affidavit from my neighbor on this issue I already spoke to her) Tomorrow morning I am going to the police department in my town and I am Filling a discrimination charge against cablevision. I quickly saved the video of the gentleman who Was coming up the steps and notice the flag you can see his face clearly he backed away and walked to his Van. They are not getting away with this I waited until a certain amount of time for a supervisor and of course no one called me back . I will also be canceling cable vision as soon as I find a new cable company. They had no idea that I work for a law firm in Manhattan one of the biggest discrimination attorneys in New York City I've already spoken to my boss he said once I fill charges he will take the case I also sent him a copy of the video. Wrong person to mess with cablevision. Discrimination is just as badd as racism you had your chance to fix this now I'm gonna fix your ways of doing things. read more

Optimum Cable/Cablevision - Television Service Providers Near Me

the internet is trash and if you have system/wifi issues, customer support is terrible, sit on hold for hours and takes forever to resolve.

If you use their routers, you can't access them without going through their website. So if their website is down, you can't access your router. It's the worst design ever. Your bill will increase dramatically over the course of months and their internet is pretty spotty. Oh. And they also got a class action lawsuit against them. read more

I truly wish I could give Optimum ZERO stars. I have never been so upset and angered by a service. I graduated this past Monday with a doctorate degree, and Optimum's HORRIBLE service caused me to miss my ENTIRE virtual graduation. In the midst of a pandemic, when the entire world relies on virtual communication, this company truly takes the cake for the WORST service of all time. Since this graduation mishap, I've had 6 technicians visit my house (causing me to miss 6 additional days of work - are you going to pay me my salary @Optimum?????). After 6 technicians coming to my house, 4 Ubee boxes & 4 modem & routers attempted, they still cannot manage to get internet in my house. There is still no solution to this issue, and Optimum has done NOTHING to help us. PLEASE, save yourself from this miserable headache (and potentially losing your job or missing important milestones?), and DO NOT go with Optimum, Altice, Cablevision, etc. read more

I have been an Optimum customer for a long long time and when I retired I decided to reduce my bill. The deal was to stay only with basic cable, internet and a landline phone for $100 total. Since then (6 years ago) the bill constantly went up and in July it became $187.43. I called to find a way to reduce the bill. After spending 1/2 day on the phone it was reduced to $106.46 (disconnecting TV services). I promptly returned the 2 cable boxes and remote controls (have email confirmation). This month the bill is again $187.43!!! Spending another 1/2 day on the phone and no help is coming... the new amount is not reflected anywhere (I do have an email confirming $106.46)... The fact that 2 cable boxes are returned in not reflecting on the bill either. I am being transferred from one operator to another, one department to another and can't find anyone who can help resolve a simple (in my humble opinion) issue. It seems that customer service is bent on not helping reduce your bill but to exhaust you until you give up. Stay away from Optimum if you can. read more

Absolutely horrible! The wifi service doesn't work EVER! I called the cancel the service and I was on and off on hold with one person that got me nowhere then transferred to another person who kept putting me on hold on and off!! JUST CANCEL it !! Why is it so difficult???? These people don't know anything read more

You need to keep searching for reliable, affordable internet. Was paying $77 a month for internet that, sorry, sucked. Anytime I tried to stream a movie to watch, it kept timing out due to slow internet speed. Then my contract, thankfully, was ending, and they jacked up the price to $88 for this crappy wifi. I live alone, and I don't have other devices to create such a lag in speed. Then get this when I call to cancel, and they keep trying to get to stay and offer me promotional offers. Sorry, why would I want to stay when I can get fiber optic service that runs faster than anything they have to offer? But wait, you think they listened to me to cancel my service. No, they spent the next 45 min.putting you on hold and then coming back to push their promotional offer to get you to stay. All I want is to cancel, I tell them. I don't care, cancel my service, another hold, then another sales pitch, then transfer hold to manager, to another sales pitch, to me saying no, cancel my service, to more waiting and now I am turning into a Karen and swearing how hard is it to cancel my service that I am no longer obliged to be in service with! Then get this, I cancel early in my billing cycle, but no, I don't get pro rated, I have to pay forbentire billing cycle of the increased $88. What a crappy company. Be warned everyone, and make your choice wisely before dealing with this company. If you have no other choice, then you have my condolences. read more

They are completely horrible. They sent to my home a 3rd party tech to install the equipment. He was not an Optimum employee. He did a sloppy job and left with out ensuring all my equipment was up and running. I tried to call immediately after and Optimum just gave me the run around. This was a horrible experience. I am running back to Fios Verizon immediately. As i am writing this review I have been on the phone with Optimum since 8am and now it is 9:22am and still no resolution towards my cancellation request. In total disbelief of how unprofessional they are. This is totally crazy that with such a brand their customer service is horrible. Sincerely, Deesally Valley Stream, NY read more

Twenty years ago when CableVision set up service, it was 100% reliable. Over the years the quality of service grew poorer with each passing year. I worked with them to repair connectivity issues way longer than I should have because it was easier to work with what you had rather than to start all over again with a new company. Especially with Covid when so many if us found ourselves working from home of necessity, a solid internet connection was critical. The breaking point was reached in March when I was calling them almost daily, multiple times, to report yet another service outage. Most days it was the internet. Some days cable TV too. Then for a hat trick OnDemand failed. Now try getting a live agent. The automated message would say "I cannot communicate with the cable box." Big surprise. Then "you simply need to reboot." How many times a day do you need to reboot? Three client Zoom connections were dropped. This does not bode well for businesses dependent on solid service. Every piece of equipment was changed out and traded up. Did not help. It escalated. I had a supervisor in the house to see what needed to be done. Thirty minutes after he adjusted some wires and left the internet was out again. I told them at this point all wiring needs to be stripped and to treat it like a new customer. Optimum refused. After every major storm there was an outage. I am not a tech but after a dozen times you get the hang of it that the issue is outside. Optimum has no problem wasting your time to set up a "service call" to waste fiur hours of your time to adjust what was clearly an external problem. They are often on my street. I asked them to at least check outside first. Could not do it. I will never forget when I showed a tech the outside cable box. He did not leave the city stairs, he saw the problem immediately and took photos to send his boss. I, too, sent certified mail to show I was calling Optimum daily. They ignored the mail. Finally I went up to return their equipment and sever the relationship. That was when they woke up. I was not allowed to leave the store till I spoke to (presumably) their retention department. He tried flattery (been a customer in long good standing) for 20 years. Not interested. When that did not work he cut $20 off the bill. Nope. That did not work either. It was never about the money. It was about the SERVICE (or lack thereof). Finally he said "You're going with FiOS." I told him it did not matter. Just that Optimum and I were done and PLEASE let me return the equipment. Finally, that happened. They still wanted payment for that last April bill. BUT I was not using the service. Those are the terms. Optimum would not let go. They demanded $150 more. Pristine record of on time payment now went to collection. THIS is how Optimum treats long-standing customers. So for over $300 lost it does not pay to engage legal representation, but of note their DEPLORABLE bullying tactics are noted. I already reported them to the Better Business Bureau and I am considering following up with the state attorney general as well. Bottom Line: AVOID OPTIMUM / ALTICE AT ALL COST! It is so not worth it. read more

Illegally ported our home phone number from Verizon and gave it to one of their customers. Now they won't help fix the problem. read more

I would never get this service again. customer service sucks you have to repeat yourself to 20 different people. I was offered a 250 gift card and now we are not going to receive it because of lack of communication due to lack of costumer service. if you sing up for this service make sure you get all in writing. read more

I switched to Verizon after my last review and I'm happy. If you have the option to select a cable provider other than Optimum, please do so. You will save yourself alot of headache. read more

called optimum to find out how/when to cancel services. The rep told me she would give me a "promo" deal saving me 85.00 monthly. Same service but cheaper. She did mention that I could replace DVR boxes at no extra cost. Later on I get home to watch a recording to find out that I no longer had dvr services. Called again and told Her I want service restored. She said it's no longer available (what? I just had it 2 hrs ago!) anyway she gives me dvr cloud free for one year (big deal). So it all started out with a call with a question. Now I have to wait hrs for service restoration,have to go pick up new equipment so service works in every room and they WIPED OUT ALL MY RECORDINGS! All because they have new customer service reps that speak broken English and cannot be understood or explain the service protocol. Hate,Hate,Hate Optimum. Can't wait to switch and never come back read more

Cancelled my service after nearly 30 years, decided to stream to save money. Optimum withdrew not one but two additional months from my checking account. After hours on the phone with customer service and over a week later, still waiting for my refund. read more

Simply the worst company and it is amazing that nobody in a legislative capacity has looked into the workings of this horrible company. The amount of money paid and the horrible service that they provide is completely unreasonable and would seemingly be criminal. I have an elderly parent who is already paying over $250 for their home account that Optimum said we could not transfer to their temporary living situation in a rehabilitation facility so in addition to the $250 they're charging a $120 plus an additional cable box that I said I didn't need so I'm paying about a $150 with the taxes for an additional account (and yet I pay a $120 and I get internet as well in my home), and my parent is not even getting internet!!!!!!!! Now let's get to the struggle of just trying to pay the bill..... Because the account does not have internet included I am now stuck for hours on Live chats phone calls etc (ironically my crappy optimum internet keeps going out making this review take forever) So after all the calls and chattings I finally find out today that they're not allowing the bill to be paid online because there's no internet connected to that account which is absolutely ridiculous because now I have late fees and now I have to waste time out of my day to physically go down and make this payment in person, as I don't trust these people to allow me to make a credit card payment over the phone. I think people need to take a look at the fact that Long Island's gotten really crowded and gross with lots of degenerate people and everything is sky high in pricing and to have very limited choices in cable internet service providers with zero oversight and thus leaving us to rely on such a junk company such as Optimum is yet another burden and reason people can't wait and are super excited- like myself- to leave this used-to-be-great Island. read more

Probably the worst customer service available. They have moved all their phone support overseas. You spend hours on hold when you try to call to trouble shoot before an appointment they do not put any notes on your file so the service technician knows nothing that you called ahead to let them know. They are trying to save money on customer support while then needing to spend more money with multiple appointments to fix one problem that could have been solved with one visit. They monopolize the business in areas that they are the only option for cable and internet so they can get away with their very bad customer service practices. read more

Setting up an account with Optimum is an obstacle course of an experience. You never get transferred to the right department, and when you do, apparently all phones stop working and they can no longer hear you. When I initially set up my account with Optimum weeks back, whoever I got didn't set up our account correctly. They didn't properly schedule an installation date for the service, they didn't give us the right box (we needed internet AND cable, not just cable), and they spelt my last name wrong on the account. It seems almost none of their employees can do their jobs or listen to customer concerns, and the higher ups just don't care. Filing a complaint just had the person give me the phone number again for the main call line. If Optimum wasn't included in my HoA fees so therefore I'm already paying for it, I would NEVER order service from this company again. Go with Verzion if you can. read more

Worst customer service. Was charged $80 for a customer service tech to fix a cable outside the house, and issue which was causing out service to be pixilated since we had cable installed. We were told we wouldn't be charge, then found the charge in our bill yet they wouldn't resolve it. Additionally, I changed my cable package, but somehow optimum changed my internet service plan without telling me. When we inquired about it, they wanted to increase my bill another $20 a month despite the sales rep telling me different when I had upgraded. Also found out phone plan doubled in monthly price; we were never told about this either. We called to get this straighten out many times and they just wouldn't do anything. Multiple reps told us they would elevate our concerns to management and we would get a call back. We never get a call back. They are unethical, flat out liars. Switch to Verizon. read more

WORST COMPANY EVER!!!! Making me pay for an UNMARKED truck who came to repair I WAITED ALL DAY FOR HIS APPOINTMENT WINDOW FINALLY AN UNMARKED TRUCK CAME OUTSIDE, BUT THE GUY NEVER CAME OUT TO RING MY DOORBELL Did he expect me to pound on his door? Now they charge me $80 plus tax for a missed appointment when I was RIGHT THERE! I started to assume it wasn't my tech so I left for pharmacy for ten minutes! Just completely unfair! I spent numerous hours on the phone to Numerous supervisors ! None of them seem to care! Just horrible, upsetting, FRUSTRATING. Will be looking into Fios company, hoping to not have any bad experiences! read more

My name is Irina Shapiro, and I have been a loyal Optimum customer for 30 years. I recently moved to New Jersey and wanted to continue my business with your company. However, due to my unpleasant experience, I would like to share that I no longer wish to be one of your customers. After two weeks of using ALTICE in my new home, I happen to lose internet and phone service. I called your company to set up an appointment for January 15th from 5:00 to 8:00 pm. Unfortunately, nobody showed up. I did not receive any notice of a cancellation nor a rescheduled appointment. I called again after 8:30pm and the representative did not give me an explanation nor an apology. Representative just offered me another appointment for January 20th from 11:00am to 2:00pm. My husband took a day off of work and waited home all day. Once again, no one showed up!. When I called to follow up the representative told me that the appointment was not found in their system . The level of irresponsibility and rudeness that I received was horrific! On January 22nd I decided to return all Optimum equipment to the store. I had your services from the period of December 29th through January 12th and I was billed $238. For the inconvenience of your technicians not showing up they only removed a total of $80 . I called a few times to speak to a representative to see if I can get some sort of a bill reduction but even after speaking to a supervisor I was denied. I do not mind paying for a service but in my case, this service was NOT provided to me! From a special offer of $79 per month, I now have to pay $158!. I would like for you to understand where my frustration comes from! At this point, I will pay my bill in full, just so I can forget about this awful experience! I now feel obligated to let all consumers know to avoid doing business with your company. I will go on all social media sites, including Better Business Bureau and inform EVERYONE of my horrible experience with Optimum! Sincerely, Irina Shapiro read more

I cannot express in words how terrible this company is. Unacceptable speeds, hours and hours wasted on customer support, no resolution after WEEKS. Their chat support (no more phone support) is designed to get you off chat, not solve your problem. They don't deserve to be in business. read more

Optimum Cable/Cablevision - After an hour of waiting, they ended the chat when I paused responding for 3 MINUTES. - Television Service Providers Near Me

Dear Admin, Hello. On Thursday October 19th, 2023 in the early morning I woke up to not having internet, tv and my optimum.net (http://optimum.net/) email account was gone. I waited for 8 am and called optimum and after staying with them on the phone for over 30 min i learned that someone disconnected my account because they established their own account under my home address. Later the same day I made another call and stayed with them on the phone got over an hour, nothing was fixed. Today, Saturday October 21st a technician ( Alex , nice guy) came in and spent here over two hours snd was not able to fix the issue. Third day without internet, tv and closed main email account. How ridiculous this situation is!!!! Be careful, if you have Optimum as your service provider and if your neighbor doesn't like you ( or someone else for that matter ), they can just call Optimum and disconnect your services just like that. I've been a client of Optimum for over 10 years and always paid on time! How wro ng this is!!! Today is October 23rd, I spent 40 min on the phone with Optimum and I was told that someone from the sales department will call me within 2 hours to connect my services, 4 hours have part and no one called me and still no internet, tv, or email account‍ read more

You go to the store only for them to tell you you have to call but when you call they tell you the store has to handle it. I cancelled my services and returned a cell phone over 2 weeks ago and still waiting on my refund. When you ask to speak to a supervisor they tell you one will call you back in 2-4 hours! What kind of company is this! What company doesn't communicate with their stores to find out information from each other! Never again will I go back to this company! read more

I connected the Internet from Optimum 4 month ago. Through this period Internet broke more than 10 times. For the last week Internet doesn't work two times for 1-2 days. The support made an appointment but technician doesn't come and nobody of them don't know what the problem. terrible provider. 0\5. read more

They are horrible no communication skills and unreliable. I had to start a service in my new home because this place only take optimum unfortunately. They scheduled me for a timeframe of 8 AM to 11 AM in the morning and I waited till noon and still haven't received a call and nobody had showed so I called them up and asked what was going on and they told me that the technician had a delay and he should've called me and told me that he would be delayed. I had freed up my whole morning for this and then had things in the afternoon they told me the technician would be here by 12:40 to 1:40 PM. I waited till 2:30 PM to call back and ask them again what was going on I was furious. They told me they are delayed but my appointment is still active so someone should be here but I have things planned and work in the afternoon so therefore I told them that I would not be able to be here by 4 PM if nobody is here they need to make me a priority because this is completely ridiculous that they did not communicate with me at all. Not to mention that I told them I would not be using their equipment so I should be able to just turn on my service and talk through the phone about what model my modem is and start service right away just like any other Internet provider. If my new home didn't just take optimum I would definitely not use them as a provider. They need to work on their customer service skills. read more

10+ years of using the service, aggravation and wasted time spent fixing my DVR issue myself (I did this after being told I'd get a callback between 2:30 and 8:00 pm) is only the beginning of why I gave them 1 star. The equipment fails more often than it should. Today I asked for a credit to compensate me for the days the DVR didn't work and for my time. $1.20 credit. They didn't care that they failed me on every level and claim that they can only offer credit for days of lost service. That's bull. Any respectable company would take more into consideration than just the time the service didn't work. read more