I am forever grateful for the priceless help Sandra and her team from Keen Home Care has given to…read moreour family. Sandra has made us a top priority in every way possible and I could honestly never thank her enough. My mother has been under Keen's care for several years now and we truly couldn't be happier with their service. Sandra's commitment has been unwavering and the dedication she has put into making sure everything possible is done to assure that my mother is well-cared for is truly heartwarming and very impressive. From going to my mother's doctor appointments, to doing orientations for new caregivers assuring everything runs as smoothly as possible, and even working shifts herself if needed, she has given her all to us. She genuinely treats our family like her own, and serves us with great kindness and compassion. We feel extremely blessed and it has made all the difference in the world to our family, and to my mother's happiness, care, and well-being. Thank you as well to our very kind, helpful, patient, skilled and qualified caregivers including: Bernadette, Jesha, Kathy, Sherryl, Ramonita, Jocelyn and Marilyn. We couldn't make it without you all! As I reflect this Christmas season on what our family has to be grateful for, Keen's Home Care under Sandra's direction and her very well qualified team, are at the top of my list. Their service has been truly outstanding and the results have been life changing for us, with so many precious memories for our family these past years that we will treasure for the rest of our lives. I truly couldn't recommend them more highly.

Keen Home Care is a wonderful place to work. I've been working with them as a Home Care Aide for…read moremore than a year now and I could say the training and the support is a top notch! The office team is amazing and i feel valued and appreciated... I am proud to be a part of this team.

Bella Vida Hospice was introduced to me and my family to care for my God Father. Jesse Hawk was so…read morepatient and walked me through the process with such gentleness during a very fragile time for us. Me and my family are so thankful for Jesse and the entire Bella Vida Hospice staff. When I called with questions their Intake & afterhours team was so patient and informative. They actually called back with updates when they said they would. Their RN case manager, Jasmine, visits were right away and didn't take long. She cared for my God Father and provided him dignity with his care and his end of life wishes. We had a room full of people every visit and she was so informative in a time when we needed that the most. Bella Vida's social worker, Elizabeth, arrived just when my God father passed. It's like she knew we needed her without us having to ask. She helped answer questions about arranging a Veteran's removal for my God Father from the assisted living he was at and guided us in arranging a mortuary buy giving us options in our area. The RN who arrived after our loved one passed came in with such gentleness and gave us time to process his passing. He respected my God Father and his family's wishes and handled all the aftercare so we didn't have to. Hospice staff does end of life care everyday but with Bella Vida it was like we were their only focus. Medical staff come and go, and you forget their names in life but we will always remember who treated your loved one during the hardest time of or life. We want to send heartfelt thank yous to Jesse Hawk, Jasmine and Elizabeth and to all the Bella Vida staff who held our hands during this deeply painful time. We are forever grateful.

Maria is amazing lover how she handles things and so caring and patient the way she clean and bath…read moremy brother was amazing and her communication skills are great ... thank you so much for Maria ...

My father has been in the care of Broadway By The Sea since early 2025 and he is a kidney dialysis…read morepatient at the Long Beach VA Hospital. He is 94 and also suffers from late stage dementia. Early on it was a big adjustment for all of us, but through time, I think we have all adjusted nicely. The staff is very kind to my dad and to me when I am there. The facility is very clean and now features some new interior and exterior decor which makes it feel more homey and inviting. I appreciate all they do at Broadway By The Sea to keep my dad well cared for and safe. Thank you all so much

Came to see my father in law. This facility was nice. There was a security feature to enter, as…read morewell as at the front desk upon entry. I was greeted with kindness and help to get checked in and locate dads room. The place was clean - no odor or must smell. The public restroom was also clean. Dad seemed happy. No complaints about his room and as I was leaving his physical therapist was coming in to help him exercise for the day. I would recommend this location if you're looking into short or long term care for a loved one. Thank you Broadway By The Sea

Simply outstanding. Amazing and caring team that helped immensely with a temporary care situation…read morefor my dad. Cannot recommend more highly.

Wouldn't Recommend!!!! Caregivers are always late, rude and unpleasant!!! Also hiring manager is…read morevery very rude!! This place gets 0 out of 5 stars for me!!!

Forever Grateful to Healing Care Hospice for the Care They Gave My Dad…read more I don't even know where to begin in expressing the depth of my gratitude for Healing Care Hospice and their incredible team. When my dad's health began to decline and we were told it was time for hospice, my family was heartbroken and scared. We didn't know what to expect, and we wanted to make sure he would be surrounded by love, comfort, and dignity. From the very first moment Healing Care Hospice stepped in, we felt an enormous sense of peace. The nurses who cared for my dad were absolute angels. They treated him like he was their own family -- always gentle, patient, and respectful. They explained everything to us with compassion and honesty, making sure we understood what was happening every step of the way. It never felt rushed or routine; it felt deeply personal. Even during the hardest moments, their calm presence and kindness made such a difference. The aides and caregivers were just as amazing. They made sure my dad was clean, comfortable, and pain-free. They noticed the little things -- fixing his blanket, massaging his hands, talking softly to him when he couldn't respond -- small gestures that spoke volumes about their compassion. The social worker and chaplain also brought so much comfort, not just to my dad but to our entire family. They gave us emotional support, listened when we needed to talk, and helped us process everything we were feeling. It meant the world to have people who didn't just focus on medical care but truly cared for the human and spiritual side of what we were going through. One thing that stood out was the way the team communicated. They were always available -- day or night -- and made sure we never felt alone. Whether it was a question about medication, a sudden change in my dad's condition, or just needing reassurance, someone was always there to help with warmth and patience. When my dad passed, the hospice team was with us, guiding us gently through those final moments with compassion and respect. They handled everything with such grace, giving us space to say goodbye in peace. Even after, they checked in on us to see how we were doing, which meant so much. I can honestly say Healing Care Hospice helped my dad transition with comfort and dignity, and helped our family find peace in an incredibly painful time. They weren't just caregivers -- they became part of our family during those last weeks. To everyone at Healing Care Hospice: thank you from the bottom of my heart. You made an unbearable time a little easier, and you gave my dad the care and love he deserved. We will never forget what you did for us. If anyone reading this is searching for hospice care for a loved one, I can say with complete confidence that Healing Care Hospice is the kind of team you want by your side. They bring heart, compassion, and genuine humanity to every moment.

Healing Care Hospice was there for my father and our family during the last months of his life…read more Everyone on the team was professional, compassionate, and attentive. All the equipment my dad needed was delivered promptly and without any delays. The staff was always responsive, and care providers were sent to our home within just a few hours when needed. Thank you so much for helping us navigate this difficult time and for being there for us every step of the way.

We hired Ziba one month ago to provide hospice care for my dad in his final weeks. He was cared for…read moreby the Ziba team in a way that totally surpassed all of our expectations. From the beginning, each and every interaction we had with the Ziba team was professional, competent, and above-all, completely full of heart. It is this last point that I want to emphasize in particular. We understand that Ziba is a business, but it never seemed like that to us. Instead, it seemed like they were an extension of our own family the way that they cared for my dad. They were kind, compassionate, and gentle in a way that only people who truly care for other people from their hearts could be. While every person we dealt with was amazing (including all of the nurses and the doctor who cared for him). I want to give a big shout out to Cheryll who was our original point of contact and Rey who helped my mom with basic everyday tasks as my dad's condition deteriorated. My dad knew that he was being cared for by people who treated him with dignity and compassion from the first day until the end. If you are reading this, i am sorry for what you are going through. Hiring Ziba will be the most important thing you can do for your loved one. Don't hesitate for a second!

I am enormously and forever grateful for the extraordinary care my beautiful mother received from…read moreZIBA Hospice. My mother transitioned so peacefully just a few days ago, and no greater comfort could've come from anyone other than the ZIBA Hospice team. Throughout a long and slow debilitating decline over many years, I had dealt with other hospices and been sadly disappointed... often feeling as though my mom was just one of many, and compassion was a commodity that was hard to come by. By the grace of God, a home health doctor encouraged me to seek out ZIBA, and my faith in the mission of compassionate commitment to patient care was restored. Into my mother's life came truly exceptional and loving individuals .... Cora & Joey, Dr. Baculi, Cheryll, Jovanne, Rose, Ann, Robin, Beth, Renee, along with many other cherished nurses who appeared at any and all times during on-call hours. My mother's path in hospice care was a winding road, wrought at times with acute situations, and many times, to put it simply, with remarkable yet unexpected stability. But, that was my mother ... despite her condition, despite reaching bedridden status, despite becoming non-verbal, despite her body failing her ... despite it all, she was a fighter, and she knew she was blessed in the genuine selfless care she was receiving by the ZIBA angels who always brought comfort to her. Long beyond the expected timeline for hospice services, ZIBA never ever ever gave up on her ... never diminished their level of loving care and compassion, never grew complacent. This was such a gift, not only for my mother, but for me ... and I am eternally grateful. I have a special note about Jovanne ... As my mother's case manager and RN, Jovanne led an exceptional team with grace and wisdom ...calmly ascertaining every situation, considering all options, and educating me along the way. Her gentle nature and beautiful heart guided and supported us every step of the way, and especially when I was fearful of what the changes in my mom's condition meant. I knew very early on that she was heaven sent. Every single person on the ZIBA team consistently went above and beyond, and my wish would be for them to be recognized as the absolute BEST, because they are. Everyone, from the owners to the volunteers shared a common attribute ... a HEART OF GOLD that was second to none. In my mother's final days, when she no longer desired food or water, Jovanne arranged for exemplary continuous care nurses (Linda, Jeny and Irene) who sat bedside with me, taking vitals & monitoring every change with such respect, dignity and compassion. As I watched my mother's light grow dim, I felt her soul find comfort and peace in the loving hands of angels. With all my heart .... Thank You to ZIBA Hospice .... May all souls in need find their way to this incredible team. My mother is at peace, and above all, I wish that for your loved one when that time comes. Sincerely, Lovina

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

TERRIBLE & TRAUMATIZING EXPERIENCE , Would not provide a suitable wheelchair for my mom, but they…read morereferred me to a person they recommended. I paid $1200 out of pocket, only to find out that the wheelchair was far too large for my mom's small frame. Their referral would not exchange the wheelchair for a smaller size, nor would they refund any of my money for a wheelchair my mom was unable to use. I was stuck with the entire bill of $1200 and they provided no financial assistance whatsoever I ended up donating the wheelchair to the nursing facility. The worst experience of all occurred the day my mom passed away. They delivered my mother's body to the wrong crematorium, which was located approximately 30 minutes from the correct funeral home. lNever received an apology, nor did I receive a call or a single response from them, despite my countless attempts to contact them by phone, email and text. Horrific experience!!! I wish I could give them ZERO stars

Really grateful to an amazing team that took such great care of my mom in her last few days of her…read morelife. I truly don't know what I would have done without their help!! I was referred and can't express my deepest gratitude! They truly care and take such outstanding care! It's rare to come across a business in US that takes such human approach. Please accept my deepest appreciation to the team (Liz-for making an easy sign up, Yana for ensuring mom got the best treatment that she needed, Joseph-who came on such short notice, both nurses-who were nothing short of a miracle! Talli, of course the owner, who set up a great team of individuals, that provide the BEST care, that even after the passing, the family has a peace of mind that their loved one got the care they deserved. Thank you for your professionalism and dignity you put in your work. It's beyond appreciated. May all of you have all the health in the world for all the work you do! God bless

2/09/2024 My elderly mother was a patient with True Care Hospice, I'm sharing my experience in…read morehopes that this will help your family decide if this facility is the right fit for you. The last thing families need during these difficult stressful times is added stress from terrible cavalier, and lacking service. They refuse to accept their horrible mistake which is the TRUTH. I did NOT have a problem with mom getting discharge I am very thankful for it as I am thankful she transitioned from hospice to home health, I did have a major problem with their disgusting discharge procedures, their refusal to take responsibility for the wrong information Maria gave me would affect my elderly mom's well being. My mother's discharge was atrocious and very poorly handled, yes she was given a 2 week supplies and equipment after discharge however this does NOT excuse them for the terrible treatment the last day. I would even consider it inhumane. 2 days before the medical equipment was supposed to be picked up a nurse named Maria informed me that NO date was actually set for moms medical equipment to be picked up. (Wrong information) 48 hrs. later and about 1 hour before mom's bed time a receptionist by the name of Samantha informs me by telephone that law enforcement would be called out if I did not surrender the hospital bed, I was shocked and panicked and in utter disbelief. Yes I elevated my voice I was outraged for the handling of their mistake and the misinformation they gave me and to be told the police would be called out if mom did not surrender the hospital bed. I had to call public health to investigate their terrible discharge practices, ** the investigator advised me on 2/16/2024 to share my experience so others would be made aware of my experience. They did NOT care when I informed them that mom would be sleeping on the floor because of their terrible mistake, the case manager named Vera korkanovic declined to speak to me to defuse this matter, or to find a resolution. The owner Tali Fayfel refused to speak to me as well. She later calls screaming at me. The receptionist screamed at me talked over me and repeatedly told me moms hospital bed was going to be picked up that evening no matter what! In panic and in the evening hours I began taking out some medical equipment outside, I had no idea how mom's health would be affected sleeping on the floor that night. ****The only nurse that stood out from everyone was a nurse named DAMARIS she was consistently caring, professional, and patient. ** I did email hospice to let them know I would be sharing this horrible experience so other families would not have to go through this. Sorry if you view this as threatening. * Social worker did not return calls/ text messages for days. * Case manager refused to take my calls a number of times when I needed guidance for discharge. Resources for your family for unethical treatment/ or to file a complaint regarding care & treatment * CA Dept of public health 714 567-2906 * OC COUNCIL OF AGING 714 479-0107 Wow , you expect professionals to be professionals. Beyond disgusted. Please think twice before using their services.

Outstanding care. Clean! Good food. This is a subacute congregate facility and just reopened…read moreunder a new owner on January 2, 2025, any reviews before that will be a previous owner. If your relative or friend can qualify for this type of care you will be pleased with the service provided. I give Wells House a 5 Star plus.

Thank you Wells House for taking care of my grandma, she absolutely loved the care she received…read morethere. The staff were attentive to her needs and went to the call lights in a timely manner. Thank you Wells House team!

A week ago today my mother passed away from pancreatic cancer. It was a 5 1/2 month battle and Roze…read moreroom was right by our side each step of the way. Our nurse, Shona, was so caring and patient with my mom and our family. She answered each one of our questions, eased our concerns, and hugged us when we needed. Mom was so resistant to having a nurse come in every week but she came to look forward to shona's visits because she brought such positive, caring energy when she walked through the door. She cared for my mom as if she was her own mom. I could not have done this without her. Kathlynn, our social worker, was equally as amazing. She helped me navigate the multitude of feelings I was having throughout the process. She was there to listen, give advice when asked, and give hugs when needed as well. I would give both these women 10 stars if I could!

Our precious Mom passed away after many years of outstanding care from Roze Room. We positively…read moreadored Nurse Shona, but most importantly, she always brought a smile to Mom's face and brightened her day. Other staff members were great too, and we felt a real connection to them. Mom joined Dad for eternity at Riverside National Cemetery. Unfortunately Pastor John and all the others who cared for Mom couldn't attend the service, which left us feeling sort of empty. However, it was such a blessing that Pastor John put us in touch with Pastor Kevin from their Riverside office. Pastor Kevin made Mom's service better than we could have ever hoped for. The man was truly a blessing to the memory of our Mom. It was beautiful service, indeed! The last time we heard from the hospice was when an unfamiliar person called to schedule retrieving Mom's medical equipment. Nothing more. No flowers, sympathy card, or even a simple note. We've had many pets over the years who'd been cared for by various veterinary clinics, and whenever one passed, the very least they did was send a sympathy card signed by all the staff members. Now we're talking about the life of our Mom, and nothing! I thought so highly of Roze Room, but now I just can't understand their lack compassion in not following through on this one final act of courtesy and compassion to a family in mourning. I really hope they read this and do better for other families during their time of loss.