I have nothing but praise for this organization! About 9am on a Monday, our doctor informed us that we had to start my father-in-law (or Dad, as we called him) on hospice care. I had no idea who to use for this, so our doctor made the call for us. About an hour or so later, I received a call from Charmayne, and about an hour later, she was meeting with me to get everything all set up. Now, Charmayne was a blessing to us.. as was everyone from Evergreen Hospice. Charmayne was very professional in handling all of the paperwork, easing our fears, joking with us at the right times to help relieve some stress and anxiety that we had stored up. I can not think of a better person to have representing a hospice than Charmayne. She made you feel secure in everything that was happening.. as well as what was going to happen down the road. By 2pm the same day, medical supplies were arriving at our home for Dad's needs: the hospital bed, a walker, oxygen tanks, and more. Shortly after that, Regina (the nurse) showed up. Regina was just what we needed. Dad is Korean with very little English comprehension. Regina is Korean and she was able to fully communicate with Dad (and Mom) everything that she was going to do for him (and Mom) to make everything as comfortable as possible for the both of them. Regina is a very sweet lady who really knows her stuff. She's great dealing with patients and has great patience dealing with the family's questions and concerns. Regina stayed with us for about two hours to make sure everything was taken care of (vitals, information for everyone, prescriptions ordered.. everything!). Around 8pm, Dennis arrived to check on Dad. Dennis was a sweetheart. Very kind and compassionate and he was wonderful with Dad and the family. Regina visited again on Tuesday as did Dennis. At no time did I feel that they were rushing through the visit to get to another patient. As far as I'm concerned, they treated Dad as if he was the most important person to them, as he was to us. Wednesday came... and we knew Dad's time was running out. regina was there for a few hours, talking with Dad.. talking with the family... doing everything she could to make everyone feel better. Later that night, Dennis was there for dad's final hour. Both Dennis and Regina stayed in contact with the doctor overseeing Dad's care, and this was very important towards the end of Dad's life. After Dad passed, Dennis didn't just pack-up his bag and say "See ya!" He stayed to talk with the family, did the final paperwork, contacted the mortuary (that we had already designated), prepped Dad's body for them, spent more time talking with the family.. and he didn't leave until almost 90 minutes after Dad's passing. During Dad's care, Evergreen made sure that all of Dad's needs were being met: we had great nurses, immediate delivery of medical equipment and prescriptions, they arranged for a representative from Social Services to visit to see what they could do to help. They were there at the beginning and they were there at the end. I received a few follow-up calls from everyone that I encountered from Evergreen. All of them were very sweet and compassionate. At no time (still almost a month later) have I received any calls from them (or any affiliated organization) to donate to a church, donate to them.. or received any other kind of intrusive or insensitive requestor comment from them. Evergreen is a Five Star business that treats your family like it's their family. And Charmayne... Thank You for EVERYTHING you did for us! read more

My mom was bedridden for a while, and I spoke to June Geronaga, whom I have known for a long time. She recommended that I put my mom in Evergreen hospice care, and I did. She helped me get my mom in. Evergreen made my mom comfortable and pain-free; her RN Vince was very caring and helped my mom alleviate her pain. RN Ronel was very sweet and kind; he gave my mom a sponge bath on the last day of her passing. I met Dr. Frilling he was very kind and compassionate. For a short time, they made my mom comfortable, and we, her family, were very happy for their service. Thank you so much, and I highly recommend Evergreen to all families who need help for their loved ones with terminal illnesses. read more

Excellent small company that has been around for 20 years and covers LA, Orange and neighboring counties. Very well run and honest. Great nurses, social workers and aides. If you are looking for a Hospice company for your terminally I'll relative, try them. read more

Try are such a professional and caring group of people. They got me through the whole process of caring for my mother even after she passed. I felt so comfortable with them. A very social thanks to June and Regina. They made things easier. I highly recommend them for the best hospice care available! read more

Hospice care, they helped me as my husband was in his last moments. Very professional, caring, and helpful.

We were connected through Placentia Linda Hospital's care team to Evergreen and we're so thankful. We were immediately greeted by June who came out the same day to the hospital to meet with me and my family. The quality of care and thorough steps June provided my family was so assuring and we couldn't have asked for a better support system in this hard difficult time. The direction and support of care provided to us from June and her team was truly personal, remarkable and very supportive. We wanted to take time to thanking everyone who helped us come together so fast and quickly for our dad's journey. Once again.. thank you June and to the team at Evergreen.. read more

My father was cared for, for a short time, but they provided top tier care, comfort, gentleness and a loving touch. My father was my best friend and this place allowed us to share those last treasured moments beautifully. read more

Very hard working, compassionate, and caring staff. They go above and beyond. There is a lot of fraud with hospices and home health agencies recently. However, this agency is really good with honest staff. Would highly recommend. read more

Very helpful and caring for not just trying to help you but making sure your love is comfortable before living this world.

Very disappointed with the service provided to the seniors by the CNA's . I don't recommend this facility be alert if you have any senior under this facility care. read more

Evergreen Hospice Care is AMAZING!! Anytime we had a situation that we were not sure of, we called and they answered immediately. We never had to wait. My father fell during 4th of July weekend and they delivered a hospital bed within a few hours. We thought it would have to wait for next business day. His RN, Theresa and social worker, Ellen, were especially comforting. If I could give them 10 stars, I would. The nurses that answered the phone and came out on the weekend of his passing were very comforting. I would HIGHLY RECOMMEND Evergreen Hospice Care. read more

The staff was helpful, comforting and assisted with my mom in the most caring of ways. Dennis the LVN was an angel, the chaplain Ernesto was kind and caring and nurse June explained every step of the process so that I was able to keep my mom comfortable until the end. Highly recommend this provider for your loved ones. read more

Evergreen was there at the most difficult time for our family. The staff is genuinely caring and always there when you need them. A special thanks to Rosie, Shawna and Chaplain Ernesto. We will always be grateful for all that you did to help us through our loss. read more

Highly professional staff from start to finish (June Geronaga, Ronel Madrid, to Rudy Niere). We could not asked for more because everything we need and to be needed were all provided with careful planning and anticipation. A loss of a love one is the most difficult event in our family but Evergreen has help us go through our difficult emotions. read more

Everyone has been amazing. Pastor Rudy, Violeta, and Dr. De Jong but Charmayne has gone above and beyond in helping me! She made sure that we received help as soon as possible, ordered all the supplies that we needed and they all arrived on the same day that my mother was approved! Evergreen has been a blessing! For the longest time I was taking care of my mom without any support and now I finally have it. They always let me know that someone will always be there for me no matter what time. I just want to thank all of them for truly caring. read more

As a pastor who had one of his congregrants with terminal cancer, this hospice gets an A ++. they were prompt attentive and placed my friend in a very good Skilled Nursing setting and took good care of him every step of the way Pastor Mark read more

I can't say enough positive things about this company. From day 1 they were compassionate and attentive to my grandfather's needs. His RN, Theresa, and social worker Ellen were just amazing. When we needed something, they delivered, even on holiday weekends. They allowed us to make his passing as comfortable as possible both for him and for us. THANK YOU EVERGREEN! read more

I would like to thank the staff of Evergreen Hospice for the tenderness and sensitivity they have showed our mom ,on her final days. They were always a phone call away. So caring and professional. God bless you for the noble work you do. Shirley Bautista read more

Survivors may be harassed by the agency's staff or their volunteers/associates due to aggressive attempts to be part of their cult called Living Stream or The Local Church. They don't let you grieve in peace after your loved one passes away, which makes your sadness even worse. They bothered me enough that I was tempted to get a restraining order. read more

My dad passed away this morning. The past 6 months Dad was on hospice with the wonderful team at Evergreen. Alex, Dad's RN, is professional yet he also has the ability to adapt to personalities- like Dad's. Ellen, Dad's social worker, took care of Dad and our family unit. Both Alex and Ellen communicated with me and kept me updated. They both also supported my husband as Dad's caregiver. Anytime we called Evergreen on weekends we were provided with more top quality care. When we went to check on Dad and found he had passed away Irene, an Evergrenn staff nurse, came out to assist us at 4 in the morning. From the beginning of Dad's hospice journey to the end, Evergreen came thru for our every need. Thank you, Evergreen Hospice. read more

Van & Charmayne are incredible people. I had researched a couple hospice companies and these two have impeccable service. When you are in the unfortunate position of needing to arrange hospice, these people and Evergreen is who you want working on your side. They have themselves completely available to me at any hour to answer questions and offer emotional support; they take the stress and challenges off your shoulders so you can focus on your own self-preservation and other family members. THANK YOU!!! read more

Having a "not so great" experience thus far. Mom was discharged into hospice from the hospital 10 days ago. She has yet to have one night of "peace and comfort". Nurses have adjusted her medications several times but we are still needing to tend to her on an hourly basis. She is experiencing shortness of breath, pain, chronic itching, she is very uncomfortable, crying out in frustration. We have put in several requests for a night nurse to provide coverage so that we can rest, all have been denied. Medications are being adjusted daily and the have yet to find a zone of comfort for her. This is the worst. read more

This facility did an amazing job coordinating care for my elderly great grandmother. They were always on time, extremely gentle, treated her with the upmost respect and care, and always made sure to fulfill the wishes of the family as well as our Mother's. We appreciated the time and effort they spent in making sure she had the most peaceful and comfortable experience, and our family could NOT have been trusted with a better organization to handle her hospice care. Thank you once again and I fully recommend their services to anyone in need! read more

In todays world, you don't find a lot of patience, personal help and real concern and follow up. Especially in the medical field. My experience was so wonderful in a terrible time that I would like to acknowledge the staff at Evergreen Hospice in Cerritos CA. Actually it is only one staff member I was dealing with- but if they hire people like her, then this place must be very caring and kind and where you want to be. At this time of life, decisions- tough decisions must be made. I was referred to Charmayne Geier to test the waters. I had no information and no idea what I was doing and what came next. Now I do not even live in that area and knew I couldn't use her facility, but she still cared enough to talk things through with me. She explained the process and even looked up where I could find confident and caring help. She gave me so much solid information that I found this to be utterly amazing in todays age. (Kinda sad, but true) Charmayne Geir listened to me, She helped. Even calling after work hours to check on the situation. This is someone you would want around to navigate these waters. I just felt she should be acknowledged. If you need help with hospice- call her. She is the real thing. read more

The team that cared for my mom and gave instructions/teaching to the family for the last days of her life were caring, compassionate, professional, and very helpful. Out of 5 stars: doctor (5), admitting nurse (4), daily/hospice nurse (5), social worker (5), chaplain (5). Comparing them to experiences with other hospice companies proved their superior management and policies. Thank you, Evergreen. read more

I just had the need to use Evergreen Hospice Care at the end of my stepdad's life and I can't begin to express how wonderful they were. Vivian, our social worker, was incredible and had answers to all of our questions and gave us the guidance we needed. Kristin was our RN Case Manager and was so kind and thorough. Doroteo Santiago was his CHHA and went above and beyond. He obviously cares about his patients and even came by to visit on his own time. These people are a beautiful representation of kindness and compassion. read more

Caring compassionate people. They provided excellent care and communication for my mother during her hospice stay. If you are trying to choose a hospice based on these reviews, look no further. These people are wonderful. I would give them 10 stars if I could. read more

I am a Volunteer for Evergreen and I am very proud to be a part of their team. The staff here are very focused on patient care and staying current on the needs of the patients. I would recommend them to anyone looking for Hospice services. read more

Evergreen was the hospice we used to care for my father in law. When he was admitted, he was declining rapidly. Evergreen handled his admission quickly because we wanted my father in law to die peacefully at home rather than the hospital. Within hours of signing the paper work, he was on his way home. We were so grateful for how they tended to our wishes and the way all the staff came by to support our family in such a difficult time. read more

If we could give more than 5 stars, we would. Evergreen Hospice Care / Cerritos, was a godsend. My 92 year old mother in law received the most amazing care in her last 45 days on this earth. Dr. Machowsky...thank you for your kindness. Our case manager Alex and his team became like family to us. Thanks to all, but especially Alex, who took the time to carefully explain the process, what was going on as things evolved, and he made sure that our mom was as comfortable as posible. Many thanks to Social Worker Michael, Spiritual Counselor Rudi, Maria and Annalie. To Rose, Raj, and Sim, thanks for the 24 hour care in mom's last few days. I have never experienced hospice care before, but I can't imagine anyone doing a better job than this magnificent team!!! There was someone to talk to 24/7... there were definitely more than one set of footprints in the sand as our mom's life ended...and for that we are thankful. read more

Loved these people. They helped my mom stay in her home and pass in a comfortable way.

Thank you Evergreen Hospice. Losing my dearest father at the age of 22 was easily the most painful thing I have ever experienced. Services here were quick (I called and the hospital bed came in 2hrs) and the team here made the journey less overwhelming. My dad passed away with his loved ones by his side and my family is eternally thankful. read more

I recently lost my mother. It has been an extremely rough journey for us and the medical portion of it has cause our family a lot of mental stress. However we were able to catch a break at the end when we had Evergreen Hospice. The staff is amazing! The nurse, the homeaid and social worker is beyond empathetic, compassionate and outstanding at their job. This was the hardest time of our life but with the help of Evergreen it was possible. Our goal was to maintain my mother's dignity while providing her the most comfort and painless transition possible. Evergreen kept their promise and more. Thank you so much. read more

Words cannot express my gratitude for Evergreen Hospice. During the most difficult time of my father's terminal illness, they were with us EVERY STEP of the Journey. I absolutely LOVE everyone at Evergreen and pray for them continuously. They are ANGELS here on Earth. I will forever be grateful to this beautiful organization. It was hard letting go of my dad, but Evergreen was there to help. He went in peace and embraced with Love. Thank you so much! read more

My family and I can't thank Dr Machowski enough. Although this review is way overdue, the care my father received from Dr Machowski gave along with his support, Regina as his nurse, Carlos, the spiritual advisor made me feel like i wasn't walking alone through this difficult time. If we needed anything and I mean ANYTHING Evergreen was right there with help and a solution. Dr Machowski's kindness really shone the entire time Dad was with us! He was selfless and qenuine. Thank you to the staff! read more

I dealt with Evergreen Hospice when my friend next door who lived alone was placed under their care. Everyone at Evergreen Hospice from a person who answered the phone to LVNs were efficient, professional, and compassionate. I would be a basket case without these caring people. Thank you Peggy, Rose, Raj, Eva, and Dr. Machowsky for Bill's care. I can't end without saying a big thank you to Vivian, the social service person, who went out of her way to help Bill complete his final wishes within a short time. I have had experience working with other hospice care providers, and can definitely say that they are not as organized or professional as Evergreen. read more

Excellent service Everyone at Evergreen was professional kind hearted and took such great care of my mother I cannot thank them enough

After a somewhat rough start communication wise the first day (it was late at night) Evergreen Hospice was there for me every step of the way during the last months of my mom's life. These people knew exactly what they were doing, they helped when there were issues, they went out of their way to help in some cases. The nurse (Edmund) was one of the nicest guys I've ever met and every moment, despite the horrible situation, was a pleasure to work with these guys. They made the process so easy. Even six months later when I have a billing issue they're right there helping to get it taken care of. I'm so grateful they were there for my mom in her last months and she had a ball with them too. Thank you. read more

Such a compassionate and kind team. Made a difficult time bearable. Would absolutely recommend Evergreen Hospice. Special thanks to Lanh, Pam, Gee, Vivian, and Dr. Machowsky read more

I wholeheartedly agree with the other reviewers of this company. Love these people and yes, they are Angels! When we decided to utilize hospice care for our Mom we had no idea what to expect. As her life came to an end, the nurses, doctor and office staff were always available and approachable. They seemed to care for our Mom as much as we cared for her and they simply knew what we needed and what to do to make our Mom comfortable and safe. Thank you to Megan, Monica, Lulu, Carol, Dr. Machowsky and all the others for walking with us as our Mom's life ended. Because of you, it was a blessed experience. read more