Great customer service, very well detailed information. Elizabeth was so kind and helpful. She helped us understand the process in everything. read more

Dealing with my dad passing, the process has been difficult to say the least. Everyone here has been so awesome and supportive to my mom. She has had such a relief from them and that means the world to me. I can't thank them enough for their love and care read more

My brother recently passed and as hard as this has been for my family and I, Hugo and his team were nothing but amazing during the process of saying our final good byes to our loved one. The moment we met with Hugo he was so sensitive to us and made us feel so comfortable and we knew right away we made the right decision going with Optima! Even during the service Hugo and his team were very attentive to our family and making sure we had what we needed. We can't thank this team enough for helping us get through this difficult time and highly recommend them! Thank you again Optima Funeral Home! read more

I've been meaning to leave a comment about my experience with Optima. I just found it difficult to revisit that moment since it's still so premature... It has been 3 months and 7 days since my discovery of Optima... I wish to thank the entire team: Genesis, Austin, Luke, Doña Blanca and most importantly Hugo. This entire process has been very difficult from start to finish. We had no idea on what to do or where to go since my mothers death was so sudden. I came across Optima that had great reviews, and I understand why. Optima were there to walk us through this. Genesis was the first to answer that desperate phone call and hearing her how professional and compassionate she was to explain to me the steps on how they handle these situations brought me at ease. The team were so understanding, compassionate, kind and patient since it was our first death we had to deal with. I really appreciate Hugo's words and how understanding he was about Death and for him to share about his life experiences too. My dad and I would sometimes quote what Hugo told us when we first went to the office. It pains me that we lost my best friend... I am so grateful that we were able to honor my mother at such a beautiful place, with an understanding staff. Austin who took in my mothers clothes and dressed her. He was attentive during the viewing and assisted our family and friends. I really appreciate the special moment he had us share as our last goodbye to my mother... The chapel is designed beautifully. It can fit 100+ people, A/C, a courtyard area and the chapel comes with 2 TV screens and we were able to utilize that to play a personalized video I created to show to our family and friends. I was able to play songs I dedicated to her and the 2 songs she wished to be played for her when her time came... There is also a gathering hall to welcome our guests to take a moment and be served beverages and food during the service. What I liked most was, we were given the freedom to express our love for our departed mother. Our family and friends appreciated the hospitality and the way the chapel was designed with visuals and music to remember how she was and especially the food we were able to bring and share with our friends and family. Austin who was there for any questions or assistance. At the end of the service Hugo gifted us a beautiful Memorial Tapestry. Overall, It is a long process especially if you do not have anything prepared, like we did. It really tested my patience but Optima was a phone call/ text away from any doubt or questions we had. This year has been really tough, from losing my job and now losing my mother... Optima took care of us. What I am trying to say here is that from the entirety of this experience my dad and I decided to take into consideration to join a plan with Optima, because death is never guaranteed and it's important to have a plan so no one would have to stress over anything else besides the grief that will forever linger in our hearts. Thank you Optima for the services and care. read more

My mother recently passed and everything has been everywhere. I like how fast and comforting Optima is. They are flexible and will help as they say they will. I liked the service we did for my mom. read more

Optima Funeral Home is located in a mixed use area inn Los Angeles. Hugo (president) is very passionate about this business. He genuinely cares about his clients. The staff are all very personable. I attended a funeral service here a few weeks ago. Everything from start to finish was top notch. They made the family feel a sense of comfort. I highly recommend this place. read more

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Hugo, Blanca, Genesis and all the staff at Optima Funeral Home were absolutely amazing to work with. They were all so kind, passionate and patient with helping my family and I make all of the necessary arrangements for my father-in-laws services. We had absolutely no idea where to start as this was the first death we had to deal with in our immediate family. They made the whole process as seamless as can be. Hugo went over ever detail from start to finish, from transporting my father-in-law from the hospital's morgue to directing our friends & family to the Optima parking lot on the day of the service. They have a lovely chapel that can easily accommodate 100+ people, A/C, a courtyard area and a gathering hall that can be used to serve drinks and food during the services. To top is all off, they even gifted us a beautiful Memorial Tapestry Throw that was displayed at the entrance of the chapel during the viewing/service hours. If you're even in a similar situation/predicament and have no idea where to start, I highly recommend calling or visiting Optima Funeral Home for all of your final arrangement needs. You'll be in good, caring hands. read more

Highly recommend this funeral home service. The entire staff was very kind and sensitive to our needs through out the process. Particularly Genecis Borjas stood out among the staff by going beyond and making sure we had everything we needed on the day of my grandmother's funeral. read more

Optima handled my grandmother's funeral service. Hugo and the staff were (are) compassionate, empathetic, and respectful through the entire planning process. They (Hugo, Austin, Camila) went above and beyond with their top notch service and attention to details. My grandma had over 20 flower arrangements & about 130 vehicles in the procession to the cemetery. Every arrangement & every person made it to the cemetery without incident. We still get complements on the "beautiful services" we had for my Abuelita Mague. We are eternally grateful to the Optima Funeral Home staff, especially Hugo, for making it a bit easier for us to give my grandma the most beautiful farewell imaginable. read more

Let me start off by saying during these difficult times of loosing loved ones during covid it is hard to find a Mortuary to perform services. Hugo did not hesitate to help and go above and beyond with my mother in laws service. He was able to help with every step and also make sure we were able to grant all her last wishes. We were able to have a in home viewing just like she wanted and were able to have a the best farewell she deserved . Thank you Hugo. read more

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Long over due review. My mom passed away in the morning, we met with Elmer in the afternoon, and by the evening my mom was already taken to their facility. The price was reasonable, Elmer really helped us make this process more normal for us. We all had bunch of questions, and he answered every one of them. My mom was taken to Honduras where she was born, and they had told us that it will take 2 weeks for her to arrive to Honduras. We express to Elmer to help us speed this process, and he did. With in a week she was in Honduras. Honduras is a bit more warmer and she stayed good through out all the process and viewing. I have recommended them to a few friends, and everyone always gives me good reviews about them. I am so sorry about your loss! If you are reading this, just know that no matter how bad things get, God will be by your side! read more

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Great to work with Elizabeth, she made thing easy . Very pleasant person at all times.

I have had the pleasure to work with Genesis and Lucas the past 2 years arranging funeral services for our families. I have referred multiple families to them and receive wonderful feedbacks from them. Genesis is always available, knowledgeable, and thorough. I will continuously refer families to Optima knowing that they will be in great hands with Genesis and Lucas. read more

My brother passed away leaving heavy hearts. Thosehearts have been lightened by the Optima staff . In particular Genecis Borjas and Blanca showed an understanding of ones loss and made me feel safe about the passing of my brother . I would recommend Optima to anyone who is in need of those who understand what it means to lose a loved one . Thank youso much Genecis and Blanca . read more

They did an incredible job helping us out. We were placed in the best hands. Things were handled delicately and with empathy. Although no one likes to think of losing loved ones, I will definitely come back to this funeral home. A special thank you to, Hugo who helped us out and did an incredible job. read more

im mr chaney i lost my dad and was devastated this company was so kind to me in my darkest hour elizebeth genisis everyone their showed that they cared about my loss i read more

My experience with Optima Funeral home has been very great, this was my first time having to plan a funeral service without having any idea what to do but Optima guided me through it. A Special thanks to Blanca and her team for making it easier and walking us through the proccess. I really recommend doing your service with them everyone is very welcoming. read more

No one ever wants to be faced with making funeral arrangements for a loved one but Optima Funeral Home made it so much easier. Blanca , Hugo and Génesis are amazing. Extremely compassionate and understanding of our special needs. Process was super easy and handled with such care. Thank you so much for your compassion and dedication. I highly recommend this family owned funeral home. They're amazing! Outstanding value of care they provided our family. Thank you so much again I can't stress enough how thoughtful and understanding the whole team is. Blanca , Hugo and Génesis thank you so much for making this difficult time a little easier on us. You guys are amazing. read more

I just want to give a huge thanks to Optima Funeral home and Alex Gonzalez for all your help. Alex has been a very helpful and supportive person through this hard process. I'm very thankful that we were able to have his help and wouldn't know anyone else better than him. He's good at his job, and is very reliable and trustworthy. read more

Funeral director Alex Gonzalez was absolutely amazing. He handled nearly everything. Apart from the great service, the prices are very affordable compared to all others. If you ever find yourself in need of a good company for a funeral 100 percent go with optima. read more

I want to start off by thanking Elmer & Hugo at Optima Funeral Home, it has been one month since the burial of my dear beloved husband. Elmer and Hugo helped me and my family arrange every single detail of the viewing and the burial, they were extremely helpful and honest I cannot recommend them enough. I am tremendously thankful for the service and the help they provided us with, we had gotten quotes from 3 different funeral homes and thank God we came across Optima. They inform you and let you know exactly what the total cost will be and don't give you surprises at the last minute. If I were to ever need your services again I will absolutely go to you without any doubt. Thank you guys so much for going out of your way to make sure we gave him the goodbye he deserved. read more

Optima Funeral Home - Funeral Services & Cemeteries Near Me - Los Angeles, California

Optima Funeral Home handled my mother's services last week , me and family were very pleased with all the help they provided to us. Genesis did the paper work for my father she spoke Spanish which was so important to us since my father does not speak English, we had never had to go through funeral arrangements so we were not knowledgeable of anything. Genesis took care and explain everything to my father she was very detailed , caring and compassionate about everything. The day of the viewing/burial Hugo and his son were the ones that handled the services he helped us with everything from letting guests know the times we were staying for the viewing to where the cafeteria was to the time we had to leave to the cemetery. Once in the cemetery they took care of everything from saying our last good byes to my mother from letting us all there give her one last flower to pouring our hand full of dirt to her coffin. Everything was well organized we didn't have to worry about anything. I want to thank them both for making this experience a little easier for me and my family. Thank you read more

I called a few places and what I loved about optima funeral home is that they answered me right away. Being my first time arranging a funeral, Hugo and Blanca were so helpful and so nice that they made it so easy and made it so beautiful for my mother. I truly recommend anyone using this funeral home, it is family owned and they were all so wonderful, they go above and beyond to accommodate and help with your needs. read more

We were introduced to Hugo after my brother had passed. As a mourning family, I was relieved to be received with such compassion and I knew, in my heart, my brother would be in good hands. Hugo and his staff were very responsive and caring every step of the way. The pricing was very affordable and he customize everything just as we asked. Our experience with Optima was excellent: attentive, accommodating, professional and very patient. Thank you Hugo for creating such a positive experience. read more

Optima Funeral Home - Funeral Services & Cemeteries Near Me - Los Angeles, California

De ante mano quiero agradecer por todo el apoyo que nos brindaron a mi y a mi familia. El día que recibí la noticia de mi hermano que había fallecido , no sabía a quien acudir no sabía de donde empezaría ya que el había fallecido en Mexico y nosotros estamos en estados unidos , así que acudí a marcar y Hugo tomo mi llamada y el me explico todo el procedimiento, sentí mucha paz y tranquilidad . muchas gracias señora Blanca por haber sido tan linda con nosotros , nos dio mucha seguridad y nos mostró que todo estaría bien , y así fue todo salió muy bien , Hugo y Lucas son personal muy profesionales muchas gracias . , lamentablemente perdimos a mi hermano , ellos nos ayudaron a trasladar a mi hermano de Mexico a estados unidos muy profesionalmente , no tuvimos que esperar mucho fue rápido que nosotros nos sorprendimos . La verdad toda mi familia quedó agradecida con todo el equipo de Óptima funeral Home Dios los bendiga , y les recomiendo 100% este lugar read more

Handled with the upmost care sympathy and compassion I'm at a loss for words, not sure which to use to describe this funeral home and it's staff. Stupendous, magnificent, awesome, brilliant, outstanding A+ incredible, great, five star. Not sure if those words give these humans the praise they deserve if the meaning of each word is enough to describe how wonderful they were/are. We were lost, our father passed without leaving anything in place it was a total nightmare. Had no idea what the cost of a funeral would be, all I knew was that it was in the thousands. However, Lucas and Hugo were amazing, literally walked us through it held my hand every step of the way. Made this horrible experience bearable. I thank God for putting optima in my path, honestly can't imagine being anywhere else. Thank you for the 101 answers, the countless answered calls, for your patience, the sympathy you expressed, the compassion and care you gave, you left me speechless, I was in Aw. So incredible to know this earth still has people like this in it. Gives me so much hope and faith that we will be alright. I felt as though it was your first day at work and I your only client. How do you do it? Astonishing is what you are. I am/ we are truly grateful, and we thank God for putting you in our path. read more

This review is for Hugo and the wonderful service our family received a few months ago after the passing of my grandfather. Losing a family member is never easy and the process of planning a funeral is so stressful. Hugo worked with us in picking up the body in a timely manner and respecting our grief gently moving our loved one. He was accommodating to our viewing service time frames and helped coordinate the transporting a body to be sent to Mexico and was so empathetic and professional and attentive throughout the whole process. The day of the service his staff was super attentive to make sure any glitches or technical difficulties were taken care of. I would recommend this funeral home to anyone having to go through this painful process. You will be in good hands read more

I was recommended to Alex by my brother in law and let me tell you 10 stars does not do them justice.we lost our dad and brother 2 days apart and had no idea were to start. Alex practically Brought his office to our home, explained all the process took in everything we wanted for both my dad and brother. Everything was perfect he accommodated every special request we had Even last minute changes. Alex me and my family will be forever greatful for all your hard work!. read more

The Optima Funeral Home is a family oriented company that provided services that make you feel exactly like that when arranging your services to your specific needs. Both Hugo and Elmer were amazingly honest, helpful, efficient, and punctual. My entire family was beyond pleased with all their thoughtful personal touches and we highly recommend them to anyone who is interested in receiving personal services at an affordable price. read more

When it was time to prepare for my dads services Hugo and Lucas were so helpful. I didn't stress anything. They made myself and my family feel welcomed, and made sure everything was to our liking. Whether any detail was planned or last minute arrangements they took care of it all and made sure it was perfect. We will definitely keep their contact saved! read more

Very helpful from the moment I called just to inquire about prices. Hugo was very helpful and nice and made everything really easy for us. Definitely recommend Optima read more

I was very pleased with the great personalized customer service Hugo Sanchez provided when my mother passed away! Their prices were very affordable and the team worked very fast and efficiently to have my mother ready for her viewing and her burial. Hugo made the process less painful and he answered all my questions promptly and graciously regardless of the time of the day or night I called. I would highly recommend their services to all my friends and family! read more

When my mother passed she was moved to Optima because the hospital did not have a morgue. They were quick to answer my call and send me information on doc you sign to start the process. After signing the documents communication from Optima was almost nonexistent. Not once did they return a call from a voicemail or communicate back through an email although I repeatedly called and left voicemails with multiple people. The only time I got any communication with them was when they actually answered the phone which was at best rare. Add a couple of days short of a month from the time my mother passed they finally were able to move her back from California to Oklahoma and I will see you at no fault of their own due to permit issues with the county of LA. But none of that information was relayed to me, not even the flight information or when she would arrive. a couple of days short of a month from the time my mother passed they finally were able to move her back from California to Oklahoma (and I will say at no fault of their own due to permit issues with the county of LA). But none of that information was relayed to me, not even the flight information or when she would arrive back in Oklahoma Despite multiple phone calls and voicemails left with them. Finally my fiancé called from a different phone and they answered and she found out the same day that the flight Taking place. 15 minutes after they gave the information of the flight to my fiancé they called me back to ask for payment. At one point during a conversation with Lucas, he said to me that I have to understand that they cannot just buy a ticket for a "dead body" and that she would have to go in the cargo hold. I can't imagine any body being more insensitive to a family member while trying to arrange a funeral. At a time in my life when they should have been trying to ease my pain and help me through the process, they instead made it extremely difficult. read more

Mr.Hugo and the Optima Team are simply outstanding. My family and I went to about 3 other funeral homes and no other service compared to that of Optima's. The understanding of the staff is beyond professional. They provided my Family with a bundle including many services that no other Funeral Home would had provided at such a tight Financial limit. The communication was more than thorough during our Mourning service, as Mr.Alex and Mr.Hugo provided the service lead, which stood very professional. The Team sent their condolences and sent a Bouquet of Flowers as well as Doves. I would recommend Optima to both Friends and Families. read more

Mr. Hugo was very professional and extremely generous with his kindness. He went above and beyond with his customer service. He worked with the church for us and coordinated everything, he sent one of his associates to help us on a weekend. He got us a very good deal on flowers. He was an overall good guy. read more

its hurting me to even make this review because my grandmother passed on August 4, 2020 and it took over a week just for them to tell me the price of the urn i choose , finalize the death certificate and allow me to make the payment..on August 27th i called to check on the status of her cremation and a woman told me she "cant find my granny" so i hung up , called back & got Hugo who gave me completely different information from Lucas who called 30 minutes later..its now August 28th and they have "located her" yet they have still not cremated my granny allegedly due to 1 signature that they cant obtain from hospice care (whom i called & they informed me that the funeral home sent INCORRECT PAPERWORK TWICE which is the reason for the delay on my granny being cremated)...On top of the fact that i live in Las Vegas & they wanted an additional $150 to send the urn so i opted to pick it up in 3 weeks when i was told it would be ready (HOWEVER WE'RE GOING INTO WEEK 4 NOW AND HER BODY IS STILL JUST SITTING THERE) i hate that i didnt have the option to send her elsewhere...they also wont release how they obtained her body to begin with because she was supposed to go to the city morgue not HERE & IM FURIOUS THIS EVEN HAPPENED!!! read more