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    Optical World PA

    3.3 (3 reviews)
    Closed 10:00 am - 6:30 pm

    Services - Optical World PA

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Visionworks - #lets #see  #contacts

    Visionworks

    2.5(41 reviews)
    1.7 mi
    $$$

    I was there few weeks ago for scheduled eye exam. It was a fantastic experience from the people…read moreat the front desk to the person that did the preliminary exam (she was great, pleasurable, personal, yet professional. I saw the Dr. afterwards and he answered every single question I had. Even some concerns that I had about other issues that I was having. Explained everything in simple terms, which a few opthalmologists haven't done for me in the past. Thank you to everyone at this location!

    TERRIBLE ! 3rd . 3 times in a row have i had an unprofessional experience with the staff . My wife…read morewas essentially made fun of by the staff because she brought the wrong purse and her I.D. was not in this purse. They laughed at her , and said quote "usually people do not go out without an i.d" Then when we questioned them, listen please. We been here for years . You probably recognize us , I thr husband had my ID with the same last name . So the probability of scamming a fake name is slim to none . They wouldn't budget. They belittled her . Then told us with our attitudes if we refuse to listen to them (mean girl attitudes . The little power they have of checking i.d.s was enough to go to their heads . Imagine them being a police officer . Now in contrast . We decided to never spend our money there. Never again. We found 400 yards away a place named "America's best" it's next to Verizon. In the target parking lot . Right behind vision works. Vision works apologized last time to use for their abusive behavior on Google reviews . And states anything they can do to change our opinion they would do . We'll. Showing up late . I sat outside 15 minutes 9am appt. At 9:15am I was allowed in . Then harassed my wife . After going to America's first the place nearby takes same insurances . Payments. Friendly welcome. They were Open 30 minutes early !!! They looked up all my info . They looked up my wife without her I.d. card . Like visionworks refused to . Me my friends and my entire family will be going to this new facility. Visionworks owners. If you want business to get better. Those two women in the front need to go . They are on a power trip. Unorganized. I have never called corporate once in my life . But for them I am . Unbelievable the level humanity has sunken into .

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    Clarkson Eyecare

    Clarkson Eyecare

    3.0(10 reviews)
    1.7 mi

    Clarkson eyecare is the most unprofessional eyecare provider I've ever dealt with. The billing…read moreperson has no idea of what she is doing. I had services provided more than a year ago and they still haven't figured out how to bill my insurance company. I've called them more than a dozen times only to speak with someone who was a total incompetent & after explaining how to do the billing the idiot continually sends me an invoice & then sends the account out for collection. I've dropped the company & now work with another eyecare provider & recommend that you steer away from this unprofessional, arrogant bunch of idiots. The doctor on staff has no bedside manner & I'm glad not to have to deal with him or his staff ever again.

    I had the most negative experience with Jaime Costello of Clarkson Eyecare. I have never received…read moresuch unprofessional and inadequate care in all the years that I have been seeing an eye professional. I was referred to this practice by my husband. He gave the practice a great review. He, however, was seen by John Costello, not Jamie. I am a healthcare provider and have always introduced myself as I enter the patient's room. I had to guess if this was the technician or the provider until I asked who she was. After determining that she was the provider, Jamie launched into monologue (not dialogue) about how I was misdiagnosed by my long-time eye care professional about my dominant eye. She indicated to me that not only was I misdiagnosed, but the contacts that I was wearing were the wrong prescription. I had to stop her monologue and state that I had not experienced any vision problems with my current contact lens prescription. She was insistent that I needed to have the power and dominance changed and proceeded to give me a new pair of contacts. This was after I told her repeatedly that I was there for an annual eye exam, not a contact lens consult. Much against my better judgement, I put the new contacts in. I could not see anything but a blur. I must have stressed this to Jamie many times after putting the newer prescription lens in. My voice was never acknowledged. Jamie said I would have to get used to them and stated further that I shouldn't drive a car for a few days. What kind of professional advice is that?!!!! Jamie then proceeded to state that " I want to dilate your eyes today, but I won't." Again, what professional says that?!!! I indicated that I had hypertension and as a standard, had annual dilatation to exam the vessels in my eyes. It is a standard of care that patients with hypertension have a dilated eye exam annually. Patients are entitled to this standard of care!! In all, the exam took 20 minutes. As a healthcare provider I spend at least 30 minutes with a new patient. The ingredients that were missed with Jamie were failure to perform a comprehensive, quality eye exam for baseline data, failure to obtain a subjective history, dispensing a prescription without clinical indications. I have no recourse but to report Jamie to the Board of Examiners of Ophthalmic Dispensers and Ophthalmic Technicians. Jamie needs to review standard principles of a comprehensive eye exam as well as taking a course in public relations. The frightening part of this is how many times has this inadequate care been going on for. How many times has Jamie dismissed a patient's concerns or not completed a comprehensive eye exam? This represents a huge problem for senior citizens who lack a working knowledge of the standards of eye care. I was then verbally humiliated because Jamie could not believe that I did not have a pair of glasses. She stated, " I can't believe that you don't own a pair of glasses." I thought to myself, what if I can't afford a pair of glasses? I was then ushered to the front of the office where I was met by Jill. I was pressured into exploring the progressive lens option despite my repeatedly stating that I had tried them in the past and they were not an option for me. At this point all I wanted to do was leave and get home to remove the contacts that Jamie had insisted on giving me. I called the office later that same day and spoke with the practice manager Dana. I relayed my negative experience about the visit to her and requested that I be given a refund since the care was not what I made the appointment for. She offered an appointment with John Costello. I declined this quite out of concern that my eye care needs would be incomplete and not comprehensive. Again, I will be sending an official complaint to the certifying organization for failure to perform a comprehensive/quality eye exam for baseline data, failure to obtain a subjective history, and dispensing a prescription without clinical indications. I strongly urge the public to read this review and find another eye care provider. I needed to give a star rating, I was forced to give a 1 star. I should have been a negative 5 star !

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    Optical World PA - optometrists - Updated May 2026

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