STAY AWAY FROM OPTICAL WORLD (DR. EDELSBURG's office) on Rt. 9 in Howell. I have never been treated so unprofessionally in my life at a doctor's office. Jumped through hoops to make an eye exam appt for my daughter today... originally had the appt on the 16th, but when I called to change it (because she now has an after school conflict on the 16th), I was told she could come in today at 10:00. After calling her school to confirm that she would be done with her PARCC testing today by 9:30, I took the 10:00 appt for today. Perfect. So, I picked my daughter up from school this morning, arrived on time to Optical World, and when we walked in, the woman asked me if I was here to "pick up"... I said No - My daughter has an exam appt... She --- WITH AN IMMEDIATE ATTITUDE -- told me, Oh no... The doctor is not here today... He's never here on Thursdays........ And that nobody in her office would make an exam appt on a Thursday -- And was EXTREMELY NASTY about it. 1) Don't call me a liar. 2) Your office is full of incompetent people then, because I was given this appt date over the course of not 1, but 2, phonecalls, and 3) Why on earth would you have an authorization number from my insurance company in your system if this was just for a pick-up (we've never even been there before!!).... She proceeded to tell me to "get the hell out" of there, after I told her to look up in her system to see who made the appt and she refused.... Continued to curse at me .... all in front on my daughter...... She does not know how to deal with people and needs to lose the attitude and get her facts straight, because it is not professional to immediately put the customer on the defensive like that when you are in any type of service business. She should have been immediately apologetic and offered to try to rectify the situation instead of getting an attitude with me. After discussing this with some other local Howell people, I was told that they had similar experiences with the office personnel and the doctor there. Needless to say, I would never, ever recommend this office to anyone. I wish I could give them ZERO stars but it wouldn't allow me to. read more