Very fast and efficient service! I went in for an anklet clasp replacement and they immediately fixed it on the spot. Great customer service and they also have a cool selection of jewelry for sale. read more

I started out going to this shop to get my daughter's eyeglasses repaired. When I entered and saw the beautiful jewelry... I WAS HOOKED. BEST PART the Jeweler/Gemologist can bring your vision of diamonds, gold & platinum to life. He makes custom jewelry. I searched for years to find an earring I wanted for my birthday. Yes, he made it for me, and it turned out PERFECT! This earring was very unique, and I received nothing but compliments when I wore it. I never took it out, so it wasn't surprising that a diamond came out. It was a teardrop diamond one not easily replacable. I know because I had taken it to 3 other jewelry shops to get fixed. Due to me moving 3 hours away, I was trying to avoid the drive back to McDonough. I decided to take my earring back to the master that made it. I'm so glad I did, their customer service is unmatched. The owner and his employees treat me like they value me as a person, not the value on my credit card. It doesn't matter what I went there for glasses or jewelry, nothing but respect. Great customer service on top of having BEAUTIFUL JEWELRY! This is a hidden gem in McDonough Square. Don't sleep on our neighborhood small businesses....GO OUT & EXPLORE ...U MISSING OUT!! read more

This was my first time using Grays Jewelry repair. Very friendly and patient over the phone and in person. I contacted them about 1 tennis bracelet, but because they' were so nice, I asked them to repair 2 other pieces. Super fast and my jewelry looked better than when I first purchased it. I've decided that as long as I'm in this area, this will be my repair spot. I wish them much continued success! read more

Optical Workshop/Gray's Jewelers - Replacement Diamond - Jewelry Repair Near Me - Mcdonough, Georgia

Gray's Jewelers is a little treasure chest in the heart of McDonough Square. I needed a repair done on some jewelry and Wayne did a great job! He repaired it in record time and was very professional and very knowledgeable in his craft. Wayne also repairs clocks and other intricate items such as glasses, etc. His work is high quality with a very reasonable price. I am very happy to have found this jewel in the heart of McDonough read more

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Small affordable family business. Awesome service and quality workmanship. We will definitely use this bus in the future.

What a wonderful experience I had at Grey's last week. I stopped to see if I could get my Apple Watch watchband repaired after several feeble attempts that were beyond my capability. I walked in and immediately felt a welcoming vibe from the customers and Mr. Grey. We joked and laughed for a minute and he asked how he could help me. This is where it got very interesting! Mr. Grey asked to see the watch and looked at it while I told him my "tale of woe" and, after a few seconds, I looked up, he handed my watch back, and the band was on it. I was astonished. Jokingly, he said that he was "sorry to show me up.." and I laughed. I was grateful and stunned, and it proved the point that if you want something done right, find the person with the knowledge, skill, and experience to get it done! And, of course, Wayne didn't charge me, but if I need anything in the future, Grey's is at the top of my list. Thanks again, Wayne! read more

Grateful for the fast and friendly service received at Gray's jewelers! Prices are very reasonable! read more

Optical Workshop/Gray's Jewelers - Heirloom bracelet about 50+ plus years old was burned in a house fire. - Jewelry Repair Near Me - Mcdonough, Georgia

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I received nothing but great service and quality work during each of my visits to the optical workshop/jewelry store. A local optician was so kind to share details about the optical workshop when I was looking for a last ditch solution to for a pair of expensive frames that required new hinges. To my surprise they were able to repair the frames along with another set of glasses and a bracelet. On my next visit, I'll make sure to check out the jewelry they have for sale. They quite a few eye catchers! read more

Great service. I was referred here from Sam's optical to repair my Jimmy Choo glasses. I was not disappointed. Fast Service . Not only are they an optical repair shop they are also jewelers and sell jewelry. These guys are awesome read more

First time here I ordered a wedding band. When I finally received a phone call 5 months later to pick it up. I was already married and had to order my husband's wedding band elsewhere. There a not many Jewelry stores that will do repairs the same day so I applaud them for that and want to give this place another chance. I've spent about 3k here total. My husband bought me a new platinum band here for me. It was very thick for my comfort, style, and my line of work. I contacted Mr. Gray literally the next day. He wasn't able to refund me, but said he wanted to me to be happy. We discussed options and as you see in the text. I was not rude nor demanding and felt I was very patient if you pay attention to the timeline. I am disappointed as I find him to be very unprofessional as he completely ignored me and not pick up my call. I guess who cares when you already got my money right? I had to go somewhere else and spent another 600 to get my ring done right. I obviously won't be supporting this place anymore. read more

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I had six watches that needed batteries. So I thought I'd found a good place that take them. Boy was I wrong. 1. I was promised I'd have them back in a week. That didn't happen try more like 5 with no exaggeration. 2. When I had got my watches back I was back there within three to four months because three of my watches batteries were dead. And then he wanted to charge me to replace them. Really! Correct me if I'm wrong, watch battery replacement typically last about a year or better. 3. Will never take anything I own back to them to repair. This was a horrible experience especially having to run back and forth to get something that you paid for it's like I paid for it three times. read more

I generally go to a watch shop on the Decatur commons to get my father's watches fixed, however, as I was visiting my parents south of Atlanta this shop was much closer so I decided to stop in to see them. The customer service was excellent from the person who greeted me as I walked in (despite a busy waiting area) to Mr. Gray who explained what would need to be done to the watch. I have been paying about $20.00 to get my father's watch batteries replaced in Decatur but Mr. Grey charged me $10.00 and had it back to me an hour later (I tipped them $1.50 for a total replacement cost of $11.50). The quote for fixing the crystal watch face was a bit higher than I expected but Mr. Grey said he might be able to work something out with me if I purchased the crystal myself from the manufacturer. Overall, excellent customer service and a reminder as to why it is important to shop small and the customer service experience that you can get when you do. read more

Professional and friendly. My go to jewelry repair. Had my watch battery replaced and 2 chains repaired. Affordable, skilled jeweler. Lovely neighborhood shop. read more

I had two rings sized and 3 cleaned and they turned out absolutely stunning! I didn't know my jewelry could look so good! I highly recommend grays they have done beautiful pieces for my family for awhile now! read more

Mr. Gray repaired the post on my favorite gold earrings on the spot! He is so kind and very personable! I'll be using him in the future for all repairs! read more

Mr. Gray is by far the best jeweler in the Atlanta area. My beautiful engagement ring was 3 sizes too big and he had it fitting perfectly in less than 2 hours! He has also helped with removing knots and repairing a chain for a necklace of mine. The customer service here is exceptional and we won't ever go anywhere else. read more

Got engaged on Saturday June 25th came in Monday right before closing to get my ring resized. I picked it Thursday afternoon. Almost a week later still getting use to my ring and I had gotten it caught a few times. I saw one of the brackets was bent and went back in this morning and he fixed it free of charge! Amazing customer service, fast, trustworthy, and affordable! 10/10 read more

Optical Workshop/Gray's Jewelers - Jewelry Repair Near Me - Mcdonough, Georgia

I NEVER review places but this jeweler deserves it. This place was SO great! The workers were so incredibly friendly and helpful. I needed my ring sized down and they had it done in two hours and for a low price. I would DEFINITELY recommend them! read more

I came to get my watch Adjusted and they handle it professional and it was quick, fast and affordable !

A few worlds about Mr Gray and Grays Jewelers, I have been a customer for many years now and always enjoy stopping in to see what's new and shiny. For Christmas I received a beautiful new diamond ring. Unfortunatley, needed to be sized. I dropped in on Thursday Dec 30. I asked Mr Wayne could have me done by Sat as I was leaving town for work on Monday and wouldnt be back for a long while. I was told "no problem" please come by tomorrow by 230 pm. Forgetting it was NYE I arrived @1:30. They had closed at noon!! I was panicked!! I called and left a message and left an email and Facebook message to see what we could do as I didn't want to leave town without my gorgeous new ring. Later that evening, Mr Wayne called me and apologized profusely and said he would get it taken care of. Me Wayne finished my right and met me halfway to deliver my ring! All this to say, Mr Wayne will continue to get all of my jewelry businesa. He is professional and personable and takes care of his customers. Thank you, Mr Gray!! read more

Optical Workshop/Gray's Jewelers - Jewelry Repair Near Me - Mcdonough, Georgia

I looked them up for watch repair and stopped in yesterday morning and was greeted warmly by the attendant. He explained to me the cost of the service I was requesting and cordially shared with me other services they offer, including eye glass repair. They also have a nice assortment of jewelry that is very pristine and fine. Literally after I looked around at the jewelry and awards on the way and was about to take a seat in the waiting area, he was done with my repair. This is a black-owned and operated facility that recognizes the importance of professionalism and customer service to one's business acumen, and I appreciate that. I choose them for all of my watch repair needs from this day forward, and they come highly recommended by me. Bravo, and thank you! read more

Wonderful customer service from the moment we walked in to the moment we picked up the jewelry. My engagement and wedding bands are very special to me and I had not been able to wear them in a long time. He fixed the stones, resized the bands to fit perfectly, and placed them together like another jeweler had not been able to in the past. 10/10 recommend and will be returning for any other jewelry needs! read more

Mr. Gray was nothing short of phenomenal. I walked in needing an eyeglass repair and was done in 13 minutes. Great customer service and very reasonably priced. read more

This is my second review of this shop, the first having been on Google- but when people continuously do good work, they deserve continuous praise. At this point, I've only been in here twice, but I couldn't imagine going anywhere else! The men who own and operate the shop are quick, knowledgeable, and efficient. Better yet, they are kind, reassuring, and trustworthy which is so important when it comes to pieces of jewelry that mean the world to someone. They resized my engagement ring in under 30 minutes! This past visit, they polished and cleaned the ring so beautifully that it looked brand new. Other clients in the shop had nothing but kind words to say. This is not only a warm environment, but a dependable one! read more

Excellent service and such a beautiful shop. I need a link replaced on a new Invicta watch and didn't want to drive to Lenox Mall. I was in and out in 20 mins. Great local business that deserves the support of our community. read more

Optical Workshop/Gray's Jewelers - Jewelry Repair Near Me - Mcdonough, Georgia

Great fast & reliable customer service. Purchased an online Iwatch band and could not remove the links with the tools it came with. So I yelped watch repair & found Optical Workshop. It took about 10 minutes & 10 dollars later. I was so happy since I haven't been able to wear my I watch for 2 months I decided to give a 5$ tip (not required).. thought since I give it to my local barista why not my new watch repairer. With that said note this location is right off the main McDonough square so remember one ways. Free parking along griffin so a brisk 1-3 minute walk required. Best of luck!! read more

Optical Workshop/Gray's Jewelers - Jewelry Repair Near Me - Mcdonough, Georgia

Great service! Friendly people. I would recommend to others. I saw some unique clocks. They do clock repairs and make house calls. Cute shop! It looks like an old workshop there is wood paneling everywhere. I like it. read more

Optical Workshop/Gray's Jewelers - I was so excited! They sell Daniel Wellington watches!! - Jewelry Repair Near Me - Mcdonough, Georgia

This shop is fine if you need your watch fixed, but members of my family took our two grandfather type wall clocks in to be repaired. The shop has several of these clocks on display so we assumed they had experience in repairing this type of clock. Between the two clocks we made at least six trips back to this shop trying to get the clocks to work properly. We gave up on this shop for repairs. Neither clock is functional. read more

Professional customer service is still available here! Just had my eyeglass frames repaired for $35 in less than 1 hour.

Fast friendly excellent service. Didnt take him long to repair our glasses. Great mom and pop type atmosphere. Definitely beats the cookie cutter type jewelry stores in the mall. They do alot more then repair glasses too. Great location as well read more

Went in to have a watch band repaired, needed a link pin replaced. Watch band link was soldered as part of the repair and though not too unsightly it is not what was expected. Good customer service would of been to advise of anything that might mar/change the appearance of a piece being worked on before doing so. read more

Have had a watch repaired, watchband, and just bought watch. Great friendly service. I would highly recommend.

About a year ago I had a battery in my watch replaced by Optical Workshop. I received excellent customer service so of course when I needed another one I came back. I was told that it would take about 10 minutes. I informed the young man who took my watch that I was having lunch with a girlfriend. I asked him if it would be ok for me to return in about an hour to pick the watch up. He told me yes and off I went. I returned 2 hours later and the young man informed me that he had put a battery in but need the owner Wayne Gray to calibrate the watch and set the time. I asked him how much longer it would take. He went and asked Mr. Gray who responded he won't do it. Shocked and surprised at this response I asked to see Mr. Gray. When he came to the counter I asked him why he would not complete the job. He said he had other work to complete. I told him I can understand if there are customers ahead of me but to respond to me the way he did was not very good customer service. Mr. Gray laughed and I did also thinking that maybe he was just having a bad day. He asked if I could leave the watch and he would get to it in a couple of days. Since it was July 1, I figured he probably had customers that wanted their items for the holiday (July 4). I told him I can leave the watch but it would be about a week before I could get back to pick it up. He assured me that it would not be a problem. We exchanged some casual conversation about the traffic around the McDonough square and I departed. Today (July 13th) I returned to pick up my watch. The assistant (who is a very nice young man) went to get my watch. However, Mr. Gray emerge from the back of the store with my watch and informed me that he had not set the watch or calibrated it. The watch is a waterproof fitness watch. The manufacturer recommendation that the battery be replaced by a professional to guarantee it is done correctly and that the watch remains waterproof. When I asked why the watch was not completed, Mr. Gray informed me that he could not find a manual. Of course, I was confused because Mr. Gray had replaced the battery a year ago, set the time, and calibrated the watch. I informed Mr. Gray that I still have everything that came with the watch and if he had just called me I would have brought it to him. He replied " 20 minutes and a cup of tea". Not understanding what he was saying I said excuse me. He repeated, "20 minutes and a cut a tea". Confused I told him I don't understand what he is saying to which he replied, "then it should take you 20 minutes and a cup of tea to do it yourself". I looked at him and said, "is this the type of customer service you provide now. If you did not want to fix my watch you could have told me the day I dropped it off." I asked him how much did I owe him. He informed me that it was $10.00. I commented to him that he expected me to pay the full price even though he did not complete the job. He stated that he did complete the job, he put a battery in the watch. I replied that the battery was in the watch over a week ago when he asked me to leave it so he could set the time and calibrate the watch. I paid the $10.00 and then I told him the following: "I know you have been in this community for a long time and have many customers but customer service still matters." He offered no apology for having inconvenienced me or blatantly lied about the service he would provide. Needless to say, I will never do business with Mr. Gray again. read more

Stopped in to get a battery replaced and a new band. This wasn't a huge expense and yet the staff treated me like I was a visiting dignitary. Prices were more than reasonable, staff was incredible. This is a great local business and they will be the only people I take my watches or glasses to. Highly recommend. read more

Excellent customer service! Fixed my glasses immediately. I needed a broken string repaired and it took 10 minutes. Prices are amazingly affordable. I wish I could give them more stars than 5 read more

We've used Gray's before. This time, I had a custom ring I gave my wife that needed repair, and I wanted it repaired for Mother's Day. Mr. Gray was the perfect person to not only fix my wife's ring, but make it better than ever. We will definitely use Gray's again, and I encourage you all to take advantage of this most excellent jeweler. The prices were very reasonable, and the staff were very polite. read more