This has been an extremely disappointing experience. I would not recommend this office to anyone seeking reliable eye care or eyewear services. The prescriptions provided have been consistently inaccurate, and there appears to be a lack of accountability and follow-through. It has been an entire year and there is still no resolution to correct my prescription properly. I had to undergo two separate eye exams with the same doctor because the first exam was not done correctly. Unfortunately, even after repeating the exam, the second prescription was still incorrect. The ongoing errors, lack of precision, and failure to resolve the issue in a timely and professional manner have been very frustrating. Patients rely on accurate prescriptions for their vision and daily functioning, and this level of inaccuracy and irresponsibility is simply unacceptable. I was even told to "pray" so the can get it right. read more

Worse place "EVER"!!!! Came with prescription and they read it wrong!!! Wait 2 weeks before to get my glasses back. Now 4 months later I went to put on my glasses and one of the lenses came out because the frame cracked! I come to the store and because I didn't pay for the insurance/warranty, now they want to charge me $40.21! I rather go to another optical that's offering 2 pairs of glasses for $79.00 NEVER AGAIN WILL I BE IN THIS PLACE AND FOR SURE WILL LET MY FAMILY, FRIENDS AND ANYONE THAT WOULD NEED EYEWEAR TO COME TO AN OPTICAL OUTLET. Not even if they are FREE!!!! read more

Optical Outlets - Cracked frame - Eyewear & Opticians Near Me - Orlando, Florida

They cost me my vision. They did not refer me to the right provider. I waited months to be put at the back of the line. I can't drive. I can barely see. Because of their incompetence I'm almost blind. They don't care. They run the place like a zoo. read more

I am 73, and I have been to many Optical Outlets. This one on Colonial is by far the best! The employees are nice and efficient. The doctors are good but what makes me take the time to do this review is Jay. He is one of the people who help you pick your frames and glasses and what features you want or need. He is knowledgeable about exactly what your insurance plan will pay for and he doesn't try to talk you into adding anything or anything you don't want or can't afford. He just puts all your options out there and let's you decide. He doesn't rush but also doesn't waste time and is very professional. I hope they all are like Jay! read more

Today, February 18, 2025, I went to the Winterhaven offices to pick up my new glasses and they gave me a frame that was not the one I chose. Since February 3, I was waiting for the new glasses and now I have to wait again due to a serious mistake and no one knows who made it. Very upset with this situation.. read more

I came here with my daughter so she can get a pair of glasses and honestly was very disappointed with the whole experience. The worst part about it is that it will take three weeks for my daughter to get her glasses. Other places will get you the glasses that same day. The selection was a bit limited and service was mediocre, as well. I honestly would not recommend here, nor would I have any inclination to come here. read more

I went there a week ago and they increased my prescription a bit and I was like ok. A week later, they decide to increase it tremendously. That week I did nothing to strain my eyes. All they want is money, and when I was discussing with the eye doctor why I have to change and change he gave me the response of just to keep it the way it was in a horrible, loud tone and manor. I'm definitely changing places, and I wish there was an option of 0 stars don't ever go there. read more

Sadly after been a patient for almost 10 years I'm done. Customer service is the worst, they all say they're the office manager supposed to help but it doesn't they are disrespectful don't admit the wrong doings neither try to fix it. My order came completely wrong and the manager said they didn't make a mistake on the measurements, the doctor wasn't able to make that type of mistake so it had to be that my vision completely changed in 2 weeks. Please stay away from this office the only good person is Dr. Tucker read more

I have paid for my contacts and I'm waiting three weeks. No one can find my order. I've been trying to reach the office. No one is returning my calls. Very poor service. read more

Very poor customer service. Quality of eyeglasses is very poor. Waiting time to see a Dr. was ver appropriate , on time.

The worst place I've ever been to. I went to two of your offices. The one doctor had become back well I went back three times no four times she wasn't there twice and she kept giving me the wrong contacts. Then I went to another off to go outlet that was closer to where I live and, same type of thing I've been waiting almost 3 weeks for the trial contact so I can't see hope this is gonna come out right because I'm talk texting and then he thinks this is the right one. I'm so disappointed. I'm so mad. read more

STAY AWAY FROM THIS PLACE! This is for the Optical Outlets at 5020 E. Colonial Drive. The people at this place, know absolutely NOTHING! as of 11/02/22 and I still don't have my glasses, no call or email from these people at all... I've called many times, and all they do is redirect the calls to their automated service, and when I did get through, someone at this office told me my glasses were ready, twice... Where the hell does this company find its employees?! Goodness, they don't know what they're doing, never less their own little simple job! I'm frustrated with them saying that their 3rd party is to blame. Own up to your screw-ups and do your damn follow-ups with the customer's order progress. Come on, your job can't be that hard! I don't recommend this place at all! read more

I went to the Herndon plaza Outlet at 5020 East Colonial Drive &I had a very pleasant experience! I arrived there one hour early and they helped me right away!!! read more

The worst customer service ever. As of 11/10/23 and I still don't have my glasses, They don't answer the phones and never call you back , I visit the office for answers they tell me wait for a call and they never call you . I'm very upset. I'm a young lady, I feel very sad for the old people maybe it's worst for them. read more

Estoy super asombrada de como me trataron en este lugar, los doctores y un joven llamado xavier que me ayudo y guio al lugar indicado super amable, y los lentes solo tardaron una semana! super agradable volverá en el futuro. read more

This place Is a joke. I received a call saying that my glasses were ready to be picked up and when I arrived to pick them up, they had a total different frame than the one that I ordered. This is like the fourth time that I've been over to optical outlet trying to get my glasses repaired or replaced. I came back in January after receiving my glasses in December, because the piece that fits over the ear kept falling off They sent me a new frame and within one months time the frame that they sent me started doing the same thing so I took it back to optical outlet and the lady suggest that I superglue that piece on which I told her was unacceptable so they didn't order me a new pair which I was supposed to be picking up today and they sent the wrong frame they were not even apologetic about the mistake so unless you like being jerked around they should be the last place did you try to get glasses from? read more

El trato del señor que entrega los espejuelos es el peor del mundo!!!! Tiene mucho trabajo y no te atiende bien

I've been trying to get In contact with you guys for a month already . For something so simple I recently relocated to Virginia and you guys are based in Florida so I don't have any optical outlet locations near me and it's been so hard to even speak with someone like you guys sit around on the clock and get paid for free when people actually need assistance y'all should be shut down or managed by someone new with the add on of new employees because this is totally unexplainable. read more

They told me when I called I could walk in but when we got there they said they were appt only and they were booked for the day. They didn't even apologize, they were very rude. We are never going back. read more

Very disappointed in general. Poor quality glasses and terrible unprofessional customer service. I do not recommend this optical to anyone. The product is not as they claim and customer is treated like trash. They charged over $700.00 for supposedly high index lenses for a strong prescription and was given a thick cheap lense that did not meet the expected quality. No interest at all in explaining or solve the problem even with the Manager. Will never again visit this place. read more

Very professional Eunice take care and explain everything to my self. Give 5 ***** to her customer service. Thanks Eunice

Went in to get some new glasses and Xavier was really great help, helped me find glasses that was a great fit for me, he was very kind and got me in and out quickly and I only waited a week to receive them. Highly recommend this place and if you do decide to come here ask for Xavier!! read more

Trish is one of the best attention associate she fast cute and on point for her customers... Definitely give her 10 stars for how she handles her associates with eye issues read more

I was not a fan of this location at all, if you have to deal with them because of insurance like me, I would go to the Winter Springs location, the staff is much nicer and you will be in and out in less then 2 hrs. This location seems like it is always really busy. The receptionist behind the appt check in was not nice at all and kind of rude. We went there because we had an appt, but about a week before it, my son broke his glasses, so we needed to get in right away. As we were leaving another associate offered to call their Winter Springs store and was able to get us in. read more

Optical Outlets - Eyewear & Opticians Near Me - Orlando, Florida

On the plus side: they said my glasses would be ready "in about a week". My glasses were available for pickup in exactly one week. I was in and out in less than fifteen minutes. read more

Optical Outlets - My new specs. - Eyewear & Opticians Near Me - Orlando, Florida

Went in to get appointment because they were list in my insurance vision plan. The girl took my insurance card and entered my information in the computer then told me the next app. would 3 week away. After telling me my insurance was good to go she made the app. for 3 weeks later. I showed for my App and the door was lock but there were people inside. I showed the girl my app. card, then she said your app was canceled and the doctor was not there. Nobody call me to let me know or offered to reschedule. This is totally unprofessional behavioral. The company has poor customer service practices. Go some where else. I did. read more

I have to acknowledge the services provided by Maryann.I have had difficulties in tracking my delivery of my contacts.I have been helped by this employee whom Optical Outlets should be grateful for..It is difficult to be so dependent on this company for my vision, but this particular lady has made it much more bearable.Thank you. read more

Wish I could give no stars. This is by far the worst fraudulent office ever. They tried to force me to take glasses I did not pick out nor was it my prescription. It took them two months to get a frund and months to submit my insurance refund and I had to keep calling and making an argument about that. I do not recommend this office to no one. read more

The worst place to go. Such a rip off. I received progessive glasses and they told me it would take 30 days for my eyes to get used to it. Waited 30 days- still can't see out of them. I have visited this store several times with the same complaint. I asked for another eye exam, but get the run around. She said no because I only had 30 days to return glasses or for a refund. Several months later still can't see. They don't want to help me. I am disabled and they won't listen to me. Now I have to spend more money! Or wait til November so they can bill my insurance. That will not happen. I am going somewhere else. BUYER BEWARE!! read more

I made my appointment online. When I got there they didn't have me in their system. They said the website was giving them problems, but they apologized and got me in right away as a walk in. I waited maybe 15 minutes before I saw the doctor. The exam was about 15 minutes too and the doctor was very friendly. Right afterwards, I was guided to a woman who helped me find glasses in my price range. I told her I saw the ad in the paper for a $39 eye exam with the purchase of 2 frames with my prescription. She showed me the section with affordable frame choices. I picked out two pairs I liked. I explained that I was a student and couldn't pay everything up front and she was very accommodating and allowed me to pay half then and half when I picked up my glasses. Then, she said my glasses would be ready in 7-10 days. Exactly a week later, I got a call saying my glasses were ready to be picked up. I went in and picked up my two frames and asked for my prescription. I couldn't believe the difference when I put my glasses on!!!! The detail I've been missing out on is incredible! The lady helping me giggled as I sat there smiling with my new glasses on. I am so so happy with my experience and my new frames! Listen, it's not a place for ambience, but it was well worth the money and I would definitely recommend the place if your in a pinch for cash and need glasses! read more

Nice and friendly always come here for my glasses. Recomend them if in need of any glasses.

The staff is rude, unprofessional and my eye doctor stated that the lenses they put on my new glasses are off! Go to Sams's Club, you will save money and get the right prescription for your glasses. read more

My first eye exam appt was on May 24, 2023. took almost three weeks to come back. When I got them, they were like trifocal 3d glasses. I wear bi-focals. Then the idiot girl swore me down that there was nothing wrong with them. instead of correcting the prescription, she sent them back out and had the tints lightened. Because everyone knows that if your prescription is wrong, lightening the tint will fix them. Two more weeks later, I get them they are obviously still wrong. But I dont want to throw away the almost $400 that they cost. So I make another appointment to see the doctor. Im there like 40 minutes, the doctor takes care of everyone except me, then is walking out the door to go to lunch and just happens to ask, "is there anyone else, Im going to lunch". There had forgotten to check me in. She corrected the prescription, and sent them back out, that was on June 29. Today is July 19th, still dont have them. Come to fond out, they came yesterday. I was not informed. You know why? Because they called the wrong number. Ridiculous! read more

Initially the doctor prescribed me single vision but I need multi. So I can't see out of my glasses half of the time. I made another appointment. She realized the mistake. The woman that was supposed to take care of getting my glasses fixed sent me home and said another person would contact me. Two days later I called. He didn't know he was supposed to contact me. I contacted another rep and asked to talk with a manager. Nothing. I'm still trying to contact people to get my glasses fixed. This company is unprofessional. read more

Guelmarie Rivera Outstanding customer service. Above and beyond my expectations. Orlando Square Plaza 1700 W Sandlake Rd Suite D120 Orlando, FL 32809 407-351-5745 read more

I am !VERY! upset!!! I have a medical issue stating I CANNOT wear a mask. They've refused to serve me unless I stood outside. I had to return my glasses as the Dr wrote a wrong Rx. I Stood out here in 107 degrees pouring sweat only to be told it's going to be "awhile!" I am returning the glasses. Their manager & code of ethics is AWFUL!!!! read more

I had so bad experience about this store, just for all your viewers easy to read I just list what's really bad as below: They just keep you wait in the store The doctor gave me wrong prescription first time When they remade my eye glasses it took almost 4 weeks When glasses it's ready they never contact me Why I go over there? because close to my apartment? But never go there again I don't care how much it's cheaper than others read more

The place is big but unwelcoming. I came in for my sons annual eye exam but no one greeted us when we walked in and we had to wait almost an hour before we were seen by the doctor. Very disappointed. We went last year and it was way different. It looks like they renovated the place, but customer service sucks. read more

Optical Outlets - Inside of place - Eyewear & Opticians Near Me - Orlando, Florida

So this place is really hit or miss. Sometimes the staff is great, other times they have me wanting to not do business with them. For instance, I just called to check on the order status for my daughter's glasses, the lady who answered sounded like she was already in a bad mood and put me on hold for 10 minutes before I just hung up- I told her all I wanted to do was check the order status, 10 minute+ hold? She wasn't coming back on the line obviously. I called back and a different lady answered, she looked it up right away and that was it, all I needed. If you don't like your job, fake it to customers, especially ones who are being polite to you. read more

I have been going to this location for several years. not happy at all. first, they let the phone just ring and ring. poor customer service. to get glasses or contacts back it takes weeks before any RX comes back. i dont recommend this location to anyone read more