05/29/26 first time going here. I had an appointment to get my eyes thoroughly examined. Kelsey Alcocer OD found the problem I was having and wrote a correct prescription for new lenses. She is patient and very good at her job. the entire staff were polite and professional. I had a very good experience going here. the atmosphere was relaxed and not hurried. I will definitely be back for all my future vision need. Thank you to the employee 's there you are excellent. read more

The initial consultation was appropriate with the doctor, though the follow up was very unamiable, inaccurate data and condescending in tone by the location's team, which they don't handle very well offering cold like insincere communication or not providing timely resolute or reliable information. They could definitely benefit in improving that. This is very lamentable for an otherwise popular brand. read more

My experience with the eye doctor and girl who wrote my order up was great! However, it is over 10 days and I still don't have my contact lenses. I called their "customer service" team and they couldn't give me a delivery date (their website said yesterday). On top of that they were supposed to send a referral for my cataract evaluation to my insurance provider on 7/28. I called them a week later and it wasn't done. Apparently they didn't even know my insurance company's fax number and asked me to get it for them (what??) I had to look that up online! However, they knew who to bill for the exam and contact lenses though. Unbelievable! read more

I went into optical outlets to get a new pair of glasses. I had my prescription for them. Gracie was so kind to help me with the selection. She looked at my insurance to see what it would cover and she explained it to me. She made my experience very easy and she had a delightful personality. I will recommend going to see her to my friends. read more

I had an appointment today and went in expecting to be greeted by someone at the front desk to be checked in. There was no one there. Two women were assisting customers and clearly saw me standing there. Instead of saying, someone will be right with you or asking if I was there to pick up a prescription or an exam, they ignored me. I waited for 7 minutes and then walked out. What a waste of my time. Avoid this place. I'll be sure to tell all my friends and post this on all my social media. read more

I've bought many pairs of glasses from the tarpon springs store. But I went in there yesterday and was totally turned off by the person trying to sell me $1,200 worth of glasses. Two weeks before I went in there and paid half of that. I'm going to try the other store by Walmart. That salesman really turn me off read more

this place genuinely fucking sucks fuck all the staff besides the old lady with blonde hair and the doctor and fuck the wait they put you through and all the shit they make you sign then the fact you need a brand new healthcare card and did I mention it takes over two weeks to get your glasses and ypu have to pay for them yourself since they won't let insurance pay for it so FUCK ALL OF YOU IN THIS OPTICAL OUTLETS EXCEPT THE PEOPLE I SAID FIND A BETTER FUCKING PLACE TO GO TO IF YOU WANT NEW GLASSES THESE MFS WILL HAVE YOU WAITING HOURS read more

gracie was every thing she was working alone and she did awesome and fast with it being a lot of patients in the building she was great

I've been to optical outlets on east bay Dr 5 years in a row because I thought it was the only place locally that took my insurance. Every single time, with rare exception the staff was so rude that I felt like I was in a 3rd world country with a 'take it or leave it" attitude. The Dr was fine but he has retired. The new Dr has an elevated level of arrogance. If you don't answer immediately "which one is better, this one or this one" he sighs heavily and makes you feel like an idiot who's wasting his time. When he asks questions, its with a machine gun tone and answers are expected without hesitation. The rudeness and arrogance is just too much. I decided I'd rather pay out of pocket than to endure the belittlement one more time. Luckily, I found out several other places now accept my insurance. I am soooo relieved that I will never have to go back there ever again! read more

Went here for new glasses. No sign in or greeter so no idea what order to be seen or to check in. Just seats and staff talking amongst themselves. They talk about the other clients behavior in front of you. When 3 weeks had passed and I received no notification of my new glasses I called in and attempted to check on order, unable to do so. After 3 calls I was finally able to talk to a person and discovered that my glasses had arrived a week before and they had not notified me. Very disorganized and unprofessional. Will not go back even though this is where my insurance sent me. read more

I've had nothing but great service and kindness at Optical Outlets! I love ALL the girls, they are so personable and fun and the two docs I've dealt with have been great, recommending less expensive options and products along the way! read more

Gracie is the most kind and helpful, technician. She is patient and understanding and so worth waiting on. I prefer kindness to the elderly and how she treated my mother was unheard of in the busy lunchtime she was phenomenal. read more

Optical outlets is a scam. They advertise that I exam for $69. But after the exam my insurance was billed $144. Their cheapest frames were $115 and it was progressive lenses. UV block tinted a total price for the one pair of glasses would be like $700. All they do is have a system to upsell you and charge you more money than competitors. And for the staff I can't say anything good except that I was smart enough to leave without placing an order. read more

I came to Optical Outlets for a eye exam a few weeks ago the new doctor is great. Gracie help me and my mother with choosing glasses and lenses with different options. I came this pass week to pick up my glasses and my mother's. I been wearing them for a whole week. I am very happy with them. I was really impressed with their professionalism and customer service. The product quality is consistently outstanding, exceeding my expectation every time. Thank you Gracie your the best!! I highly recommend this business. I will definitely go back. read more

front desk was nice but the eye doctor saw me for maybe 10 minutes ... fastest appointment I've ever had. He examined my eyes barely and sent me on my way saying I didn't need glasses even though I've had glasses since I can remember. I tried asking him questions about my eyes and he just told me to talk to front desk. read more

This is the third time I have gone back to have my glasses only to be told the frames are too big and that "you picked them" and that was without tech assistance! Exchanging them will be the same cost as I paid EVEN WITH my insurance. I am going to call my insurance company to protest the claim and give them their garbage glasses back. read more

The absolute WORST glasses I've ever owned. I've worn glasses my entire life and I know how to properly care for them. These glasses had scratches within a couple of months. And there's no warranty against scratches on the anti-glare lenses. My previous pair of glasses had a LIFETIME warranty on the lenses and they didn't cost a whole lot more than the garbage I got at Optical Outlets. And the prices aren't great at all. Do yourself a favor, spend a little more and buy from a reputable optical shop. read more

Stopped by to find out the cost of eyeglasses. The door was open, no one was up front. We waited about 7 mins, the manager came out, and you can tell she was angry that we interrupted her lunch. My hubby, son, and I, get glasses from this place, every year. Immediately she said, frames starts at $400. Progressive at $200. From exam to glasses we were looking at $2,130. + tax for the three of us One pair each. No coupons. She was rude and nasty, and climbed up and sat on the back of the chair, as if shes in a bar talking to us. Talk about representing the company. We went to Sam's, got 3 pairs of eyeglasses, for under $1,000 with beautiful friendly caring customer service people. I will never set foot at that place again, also.. it's not the first time they have messed up my eyeglasses by wrong measurements. I should have taken a video, of the idiot sitting on the back top of the chair. read more

Fastest eye exam I have ever had. Under 10 mins. The place is dirty. Worst eye exam I have ever had.

I went and got my new glasses two weeks ago at optical outlet Largo I did not get my exam there so I cannot rate that but I can rate the customer service that I got getting my glasses and returning to get my glasses both times I had Gracie Who was not only friendly but very helpful and picking out my friends I have no idea where these negative reviews are coming from because I thought personally it was excellent customer service I will go back again and I will recommend then two other people read more

I have no complaint about Dr Plante or actual eye exam but the staff is terrible! First I had a new insurance and called ahead to ask if any charge for exam and so told absolutely none. After exam when ordering glasses I was told there WAS a charge and had no choice but to pay. I asked to have glasses delivered to home and was charged an extra charge for this also although last year there was no charge. Then six days after exam I received email saying glasses were ready for pickup. I called and explained they were to be mailed and was told yes they went out today & I would receive them in 3-5 days. 9 days later I again called that I had not received them and was told the lines were busy to reach facility that sends them but they would get hold of them and glasses would definitely be sent out immediately & to expect them in 3-5 days. I then called back a couple of days later to check this had been done this time and was told she didn't know who told me that but glasses were there so I told her to keep them and I would pick them up in two days and she said she would make sure they were kept there. Morning of pickup I called ahead to verify glasses would be available and was told they WERE NOT there but had been mailed. So again I am waiting for mail. Each call I got a different girl and did not think to write their names down but the whole staff really needs a refresher course on taking orders and working with clients. read more

This is the worst place to go! Please do not waste your time or money here! Rude, unprofessional and uncaring staff. They only care about the sale. read more

My visit to Optical Outlet on 12/6/17 was very satisfying. while waiting to see Dr Plante, Gracie asked if I was getting glasses and was very helpful in explaining my Insurance benefits and assisted me in my selection of glasses. Her thoughtfulness and product knowledge made it easier in my selection for which I am grateful. Dr Plante, what can I say, It was my first visit after being released from my Specialist at the Eye Institute where I was referred by Dr Plante last year. I am eternally grateful for Dr Plante's thorough evaluation and honesty in letting me know that he could not help me with the issues I was having at the time and referred me to the Eye Institute. His decision saved my eye sight so I am back for new glasses and delighted with the service here. Thanks to all the staff and Dr. Plante. I can see clearly now.. happy read more

I've been seeing Dr. Plante for more than a decade and I can still sight read music in the middle of the night with my glasses on. I can't say enough about how professional he and his staff are. They are friendly, too. Gracie did everything she could to make sure I got my lenses within my budget, and she is so wonderful and kind. I trust Dr. Plante with my vision because he has the skill and knowledge to save people's vision. Yes, they are busy because so many receive excellent care and service. And, the staff are bilingual, as well. read more

So nice, they moved and remodeled, everyone was great and got all my eye exam done quickly and sufficiently. Without a long wait at all

Awful customer service! Went today and was treated very rudely by an Asian woman. She had one client and told me she couldn't get to me until Monday. This place must be making a ton of money if they're able to turn away customers that easily. read more

Doctor was great. People seemed great accept for one woman with red highlights. She got up and walked out while still helping us. Rude as can be. Gracie and Joyce were gracious enough to take care of us. I will go back but i will not deal with the woman in red highlights. Her name was casey by the way. read more

I had an amazing experience. Quick and fast. The staff were amazing ! the doctor was very thorough and he put my contacts in to actually check the fit. Which I have never had done before . It was a cool experience. The staff helped me pick The perfect pair of glasses for me I will always come back here. read more

This store is just a meat factory. Over booked appointments resulted in a 40 minute delay in the eye exam. While waiting the 20 minutes for my eyes to dilate, one of the "sales persons" chastised me for taking a walk instead of negotiating a pair of glasses with her. I wouldn't go back there if they were giving glasses away! read more

The Staff at Optical Outlets Largo are knowledgeable and friendly. Dr. Plante was thorough in his exam and explanation of my results. Rachel (sp?) and Grace were very patient with some not-so-nice callers and kept their cool when parents left their children run amok in the busy waiting area. I've been a patient here for years. Once I tried another 'cheaper' place, who got my prescription wrong and wanted to charge me again to correct it! Optical Outlets re-examined me and provided me with the correct prescription and made sure I received the best deal available to me. I was happy to see they remodeled and enlarged the entire space! read more

Office refused to treat my daughter for something that was 100% covered by her insurance because we wouldn't pay up front and they refused to call the insurance to verify. Went somewhere else and found out it's their fault her eyes were hurting... her prescription and her glasses did not match. read more

I get the impression this place has different Dr.s that work here. I could be wrong,,, Anyway, my appointment was the weirdest and worst in my optometric (is that a word?) life. The office is very small but more importantly it comes off cheap. As if you could drive by the next day and it would be gone. The "Dr" was the rudest optometrist Iv ever had. In fact Iv never met a rude one, until I met him. He literally may have said 3 words beyond what was necessary to give an exam. 1] He didn't greet me. 2] Gave a rushed exam, that was nowhere near thorough. 3] When the exam was over he just motioned to the door. Didn't say a word. Just weird and rude. 4] Prescription was waaaay off. Glasses rendered useless. Ive had eyewear since childhood, and lets just say Im a woman 'of years' and this place was the worst Iv been to in my life!! No exaggeration. Avoid at all costs! ON A POSITIVE NOTE: I must say the receptionists were very friendly, so this place gets one extra star for that alone. read more

Got my glasses about a month ago and I'm very happy. The staff was very friendly and knowledgeable.The doctor was great. My only recommendation would be a bigger space to accommodate your clients. read more

Thought the wait was kind of annoying but Amber who assisted me today was a sweetheart, she was attentive, funny, and has the prettiest hazel eyes i have ever seen!!! read more

Terrible management and service. They didn't acknowledge me for over an hour and until I questioned what the delay was. My insurance was accepted until I showed up for the appointment, they charge you for everything, far more than what any insurance covers. I did all paperwork online and had confirmation but they insisted they needed it again. Had I not complained to the front desk, they would have left me sitting there all day. The bottom line is the experience was very stressful from start to finish. Usually I leave businesses good reviews but after this catastrophe I really thought new patients should know what they could expect dealing with this business location. I'm also contacting the district manager and corporate office to discuss their advertising practices. It's best to find a private eye care provider than deal with these heavy accent employees that don't care about quality service. read more

Be very careful and verify your co-pay with your insurance company prior to your appointment. When I took my daughter's in for their exams I was told we had to pay over $100. This was after the doctor exam. When we signed in I asked if they needed to copy the insurance cards and I was told we were fine. At the end we met with a woman and she said that we have to pay 90% and the insurance pays 10%. It was the opposite! I called our insurance company to verify and was told our responsibility was 10% They did issue a refund. It takes 5-7 business days to show up though... I wonder how many people have been overcharged before. The waiting room is tiny and which elevates the noise level. I also overheard a staff member speaking negatively about someone who had called to another staff member. That's just unprofessional. The only positive experience we got from Optical Outlets is the care from Dr. Plante. He was very good with our girls. read more

This place scams people. We were talked into buying insurance for my new glasses, which we indeed bought. But then a couple months later when the cheap frames broke, they said we had never bought the insurance and if we did it was only for 90 days which we were NEVER told. The wait times are ridiculous. Bad place. Never going back. read more

Expect to be there for hours if you plan to visit this location. They seem to be severely understaffed. I went to pick up my glasses, something that takes 2 minutes and sat there for 45 minutes. There is only one doctor and he is friendly, but you will feel incredibly rushed. The only reason I gave this place 2 stars instead of 1 is because of one staff member who was wonderful, the rest were rude. read more

I went in for exam on 11/9 to order contacts. Dr. Plante was very thorough. All staff were professional. Joyce, who placed order for my unusual contacts, was very pleasant and took her time to make sure everything was entered correctly. I would rather wait a few minutes and get a quality product than be rushed through the process and risk getting the wrong prescription. I have used other providers in the past that did not pay as much attention to details. I would definitely recommend them. read more

I went in for an eye exam today and was treated very well. Everyone was kind and hard at work. Mike was such a wonderful help, even when my eyes were too dilated to read the price sticker on the glasses! The original pair of glasses I wanted were out of my budget so he looked around and found a pair closest to the first ones. Great customer service and professionalism. The only con is the store is small, so when it gets busy you kinda have to try not to bump into people or the displays. Other than that I give it a thumbs up! read more