They are super friendly and helpful. It's a very low key. I highly recommend. I love all the staff there . They all do their parts wonderfully. read more

From the beginning Karen was so welcoming and helpful. Even with an insurance hiccup she got me back and told me she would get it all figured out. The doctor was delightful. Cherie was also so sweet and helpful! First time patient and I immediately knew I was going to be a repeat patient. I highly recommend this optical officer read more

Everyone is really sweet here but Karen and Shuri are the real mvps. Definitely would recommend.

great care. very friendly persistent to and help the with good knowledge and sense of humor. read more

Positives: always on time. Negatives:: 1. The doctor is rushing through the appointments (explains the positive mentioned above). 2. Never return your calls or reply to the messages/emails. I guess you have to go to see them in person to correct their mistakes which are unavoidable when you are in a rush. read more

Karen was professional and completed my fundoscopy exam quickly, thereby verifying my diabetes had not damaged my eyes. Highly recommend! Thanks, read more

Very helpful staff and the quality of work is excellent! This is the third time I'm getting my glasses from Optical Images.

I found Dr. Cusic through my insurance provider. He was listed as a doctor that could facilitate my pre and post care for lasik, as well as work with a registered lasik center with my coverage (the whole point was to utilize my insurance benefits). Upon arriving to my appointment, no one was in the front office. I strolled around the shop aimlessly for about five minutes as Cherie (whom I would later meet, and found to be very nice) finished up a phone chat in the back. Eventually, I was walked back to the run down and grim exam room. Dr. Cusic took a quick look at my eyes and said that I was a candidate in an exam that lasted less than a minute, then started to tell me about the surgeons he worked with and how (direct quote) "they are so annoying." I thought he was being funny, but he wasn't. I asked him to clarify what he meant and he explained they are annoying "because they do everything perfectly and by the books, and as a small business owner that's really annoying." Oooookay... so they do good work. And they will take my insurance? "Oh no. No they don't do that." So I went and did more research. Again, the whole point was to work with a center that could take my insurance. I connected with TLC laser center and set up a free consultation, then asked Dr. Cusic's office to send over my exam notes for reference. What a surprise to discover that Dr. Cusic falsified medical documents when he sent them over!! He not only wrote down that my eyes had been dialated for the exam, but falsely documented the "exact time" the drops were administered, and what the measurements were while dilated. TLC kept asking me, are you SURE they didn't put drops in your eyes, bc it says right here... Listen, I've been going to do eye doc for almost 30 years. Eye drops and dilations? Not my first rodeo. Had this point not been confirmed at TLC, it could have been catastrophic. When I asked Dr C about this, he said the form was really long and confusing and since he had never used that form before it was just a silly mistake. How confusing can a form be to make up a time that you put drops in my eyes, and then continue to add false notes? Still waiting to see what he billed my insurance for. Will update once I know. TL;DR poor service, malpractice, basic incompetence. I would avoid at all costs, and urge you to look elsewhere. read more

The only place we'll go for our checkups and glasses, Tim and the gang are not only super nice but always get things handled effortlessly. When frames get bent, checkups are needed or anything else comes up they don't do anything but go above and beyond to get things taken care of. Even though we moved out of the neighborhood we will all continue to make the drive! read more

Eye Doctors are hard to find that can make your vision right ...THE FIRST TIME!! Dr Ross Cusic and his staff are extremely professional and have the latest state of the art equipment in correcting vision issues. I've been seeing Dr Cusic now for the last 5yrs and I plan to continue to see him. I have stigmatism's and he has made my ability to see fantastic. I work in front of a computer and under extremely bright lights and have sensitive issues to light .. Dr Cusic fixed those issues He's GREAT!! Tim Flotten read more

First time visit today and will continue to recommend this group to anyone in need of optical care. The service was excellent from the initial booking contact with Karen up through to frame selection and out the door, and I prefer to support local businesses whenever possible. They made it a joy to do so today. Dr. Cusic is prompt, friendly, efficient and excellent; I was thrilled to have an eye doctor that verbally walked me through all of the checks he was doing and giving status updates as we went. While helping me select frames, Tim understood without saying a word that I had something specific in mind and continued to offer options as I time and again remarked that I didn't like "something" about this pair or that. (I'm a little picky, and I've had a lot of frames through the years.) The third pair he picked out, I initially shrugged over them but ended up coming back each time; they're the ones I finally chose. He worked with my insurance plan, asked how well these glasses would work in my current job (lots of computer time) and blew me away with his concern and care. Fantastic place; cannot recommend highly enough. read more

I have been going to Dr. Ross for quite a while now. I like everyone at this office. Karen at the front desk is very nice and helpful. I've had glasses since I was in high school. I decided I would try contacts for the first time. I was very nervous about this since a bad experience a couple years ago. The doctor and staff were very helpful and worked with me to find a good match. It took them no time to get my prescription accurate and help get the contacts to fit correctly. I am now wearing them all the time and am so happy I did this. They did a great job much better than the last place. Thank guys. read more

Dr. Cusic and staff are great. Excellent service is always hard to find these days but these folks not only top my expectations but showed me how they care. I had an eye emergency which Dr. Cusic was extremely helpful and quick in his diagnosis. I needed surgery that same day! Dr. Cusic made calls to find me an eye surgeon that is not only the best but will also accept my insurance. I had the operation that same day which saved me from partial blindness. Thank you Dr. Cusic and staff! Phil R read more

These previous reviews are clearly for a different doctor who was at the same office previously. It is now run by Dr. Cusic. I could not have had a worse experience, starting from the time I walked in the door. The receptionist was extremely short and cold. The doctor was odd and felt like he was interrogating me. After my exam, I asked if I could order contacts, all the receptionist said was "yes". No help or interest in helping me, she just walked off and said have a nice day. So I left paying a good amount of money for a prescription that they wouldn't help me utilize. read more

I couldn't recommend these guys more. The staff there is wonderful! Tim especially goes above and beyond to address all of your issues and make sure you're taken care of. I'll never go anywhere else! read more

Tim was great. Helped me with a warranty issue from a purchase from mid-2009 and remembered my name when I came into the shop. He stands behind what he sells and customer satisfaction is of the highest priority. Highly Recommended read more

Always great experience, going to Dr. Cusic for the last 8 years. Friendly staff who really cares about every patient and remembers them no matter I only come back once a year for regular eye exams. There is always great selection of frames including sunglasses. Definitely recommend my doctor and this place to everyone. read more

Treat yourself to a "hands on" experience. These people have the knowledge and the personal touch we all deserve. A family run business with everything a big business has to offer. I've been going there for almost 30 years, I wouldn't go anywhere else. Kevin B Bethel Park read more

I had a very bad experience here, I was being completely honest every time I was asked a question. The doctor seemed very upset when I didn't answer his question how he wanted me to, and shook his head at me. He would ask if the letters got blurry and I would say no, and he would get so angry. I don't recommend this place to anyone. I was quite frankly, shocked by how I was treated here. He was angry that I don't wear my current glasses, since they are too small. He asked what my glasses did for me and I told him that they make everything much clearer. He raised his voice and said that there's nothing in the glasses to make things clearer, even though when I put my glasses on, everything gets clearer. I felt like he was trying to trick me into saying something different than what was really happening, and something felt off about him right from when he first walked into the exam room. read more

I have used Optical Images for 6 years now and have referred many friends and relatives to them. They are very professional and caring in their approach to my needs. Cheri was able to expedite a new pair of glasses when mine broke and fix me up with a temporary pair until the new ones arrived. I strongly recommend them for all your vision needs. read more

Tim is still the best optical assistant in town. What's not to like about a guy who won't let you leave with frames that make you look stupid! I do have a tendency to go with the expensive and often odd looking frames, but Tim usually slaps some sense into me. It's like taking your mom with you but without the incessant nagging. read more

Dr. Cusic and the team at Optical Images are top notch! I'm relatively new to the area and a friend recommended visiting Optical Images. I was greeted by friendly people when I walked in the door and I had a great overall experience (and continue to have great experiences)! In addition, Dr. Cusic and the Optical Images team helped me choose a LASIK surgeon, they conducted the pre and post op eye exams at Optical Images, they scheduled the corrective eye surgery, and my eyes haven't been in this great of shape in over 20 years! read more

Extremely rude and arrogant optometrist. Very little glasses selection. Outdated office in a sketchy plaza

I've bought multiple frames here over the years and Tim is a great help. He is always able to find the right frame for me and does exceptional work. If there is ever an issue they are quick to resolve and they take amazing care of you! read more

For most people, an eye exam is pretty routine, but not for me! Through the last several years, my eyes have become increasingly more sensitive to light--especially the light needed for a routine eye exam. In the past, and with other eye doctors, my discomfort was not taken seriously, actually met with annoyance. This was not the case with Dr. Ross Cusic. Not only was Dr. Cusic concerned about my discomfort, but he identified the cause, something that should not have been going on uncheck. He provided a regiment of care that has eliminated the related eye pain in the night. I experienced Dr. Cusic not only as a knowledgeable professional, but as an empathetic and caring medical provider. And in closing, I can state that his care is highly valued, and based on my experience, I can unreservedly recommend Dr. Ross Cusic for routine and not so routine vision care. Lynn Seaton read more

Very nice, down to earth staff. The doctor found out that my old prescription was too strong so that was nice. Office could use a little cleaning/updating... But I'm sure that would increase the prices. (which are currently reasonable) read more

I came in to optical images to use my hardware benefits as unfortunately my established care optical office doesn't accept my insurance for glasses or contacts. The receptionist listened to my issue and was happy to help me out. Shari went over my benefits and was very helpful. I brought along my little ones and they were very patient with them and also had a cool little play area. It was a very great experience for me. read more

This office is not flashy but don't read a book by it's cover. I was lucky enough to stumble upon Dr. Cusac because of my insurance provider. I actually chose to go to his office because his receptionist/Office manager was so friendly... Regardless of how I got there, this guy is the REAL DEAL. he is the best Eye doctor I've seen in all 10 years I've relied on glasses. He recently guided me through Lasik with Dr. Ford at Pacific Cataract &Laser (lasik?) Institute. Not only do I think this Dr is talented, professional, and pleasant- everyone at Dr Ford's office sang his praises as well. The Dr's there "checked" his work and notes, and he was dead- on with every single detail (again, not surprised- but nice to know, since these are your EYES) Also- he has later hours during some week days which makes this a wonderful choice for anyone who has trouble making personal appointments due to work hours. His staff does an amazing job reminding you of the appointments- using email and text (which I appreciate) and are always polite and pleasant. read more

I just got my new glasses here and had a great experience! The whole staff...Karen, Tim, and Dr. Cusak were all fantastic! They made the process convenient and pleasant. I will definitly be back for future needs, and I highly recommend this place for all your vision needs! : ) Kathleen read more

This office is a little off the beaten track on the side of a strip mall but it is well marked from the street and worth the time to find. Dr. Cusic is thorough, personable, and quick. He has a well chosen selection of frames too. (i get dizzy with too many choices. This is not a huge selection but it is expertly edited.) read more

Tim Rexroat goes out of his way to provide excellent customer satisfaction. First, he took a lot of time and even managed to have my difficult to make special prescription progressive lens redone, after he wasn't pleased how it looked. He didn't give up, and got it done beyond my expectations. Then, a year later, when the frame broke after I moved out of state, he went out of his way to have everything ready for a short turn around after I dropped my glasses off during a trip to Seattle. He actually took the time to personally mail them so it wouldn't be delayed. I was really happy. Fast forward a couple of years, and the rimless frame broke again in a different spot (I am really hard on my glasses). I called Tim, he took the time right away, he remembered me, looked up my information and provided it to me on the spot so I could replace a nose piece. Way to go Tim! I think you and your team at Optical Images have demonstrated the best examples of customer service that deserve outstanding recognition. read more

Terrible customer service. I left two messages during office hours within three days and no one calls back. The doctor prescribed me glasses during a dry eyes spell and when I got the glasses , I couldn't see clear. I refused them, and got new ones done, but those lenses were not good either. They felt too strong. I got told to get used to it. He also recommended tear duct plugs and put in some temp plugs to try out. They were too small and I lost them after three hours. When I went back to tell them, I was not offered to get a new set, but got charged $600 which I refused to pay and fought with them for 6 month. My new eye doctor treats me for dry eye, never mentioned duct plugs and refuses to prescribe me new lenses unless my dry eye is under control. This is how a patient should be treated. read more