Dropped mine off, was notified they were ready and was explained for thoroughly how to send in my…read morepayment to the IRS not happy about that but that wasnt their fault, and even explained the best way to pay so I didn't have to pay a fee. Was totally satisfied

NW Accounting & Tax Service has prepared our taxes for well over 10 years. We have the utmost…read morefaith in them. They are personable, extremely competent, caring, prompt, thorough, all superlatives for all their staff.

Leslie Currie has done my taxes for more than 20 years. They are thorough and efficient. Some…read moreyears I have sent envelopes of receipts that I did not know how to claim, others we had questions related to investments, etc. I always get quick responses to email inquiries about what to do, deductions, etc. When we left the state 15 years ago, I did not want to give up the CPA that knew our tax history. She has continued to do our taxes even though we lived in WI and now IL. I am always very confident, because of the thorough nature of the questions she asks and the advice she gives. (And, we are just one little family who gets a reasonable bill- they don't make a lot of profit on us. But the services is always top notch & fast.)

As an owner of a new small business, I have been delighted with this firm. They treat me as though…read moreI am important to them, even though I'm sure my contributions to their income are only a drop in the bucket. Emails are always answered promptly and with patience, and I love their office dog, Barkley! I would highly recommend this firm to anyone I know.

I love K&B. Mark has saved my life when it comes to tax filing. If you you're ready to outsource…read moreyour taxes (especially if you own a business!), want helpful advice, and want tax season to be as painless as possible, go to K&B! 10/10 :)

Sadly this family owned business has very poor customer service. The secretary(wife) charged my CC…read moreand when she could not figure out how to reverse the charges (used wrong card) she did not know how. The brother did not know how either so they were to either 1. figure out how to reverse the charge or 2. send me a check. Neither happened and the charge went through anyway putting me in serious financial problems which I told them would happen. When I confronted the secretary asking why they chose not to do anything she said 'I told the other brother' who is her husband and my accountant. He claimed to know nothing about it and she could not even locate my taxes. My primary issues - no follow through a return phone call or email = poor customer service. The secretary's reason - I passed it to 'him' and assumed it was taken care of because I don't deal with those things. No one was willing to accept responsibility and NO ONE apologized.

We were in need of a tax preparer and so we picked Linda's this year…read more From the first call to set an appointment to the sit down with Misty to review the tax return the process was seamless. We were able to upload our files and documents in advance of our meeting Misty so our meeting was effective. We highly recommend Linda's for your tax needs.

Hi, Shelly I'm really glad you responded, because this is a serious issue that needs to be…read moreaddressed properly. I want to start by saying I do not appreciate how this situation has been downplayed. When I came in to have my taxes prepared, the printed documents I was given showed my refund being routed to my old bank account--not the new business account I had clearly requested. I even called to confirm this discrepancy, and I was told everything had been updated correctly and that a new copy simply wasn't printed to "save paper." Despite that reassurance, I later found out through the IRS that the account information was entered incorrectly. Not only was the wrong account used, but the last two digits were also switched. This error caused significant delays and complications with Refund Advantage, and I had to spend additional time trying to resolve something that should have been handled correctly from the start. Because of this delay, I had to postpone a planned move for myself and my daughters, which resulted in me losing my deposit on a new place. This situation directly cost me money. What's even more concerning is how this was handled when I reached out. Instead of taking responsibility, I was blamed. There was no acknowledgment of the mistake, no apology, and no effort to make things right. That level of customer service is unacceptable--especially considering I paid $675 for a professional service that was not executed properly. I requested a partial refund as a fair resolution, given the financial impact and inconvenience caused. I was told, verbatim, to "forget about it," and that I would not be receiving anything back. At this point, I will be moving forward with filing a complaint with the Better Business Bureau and am prepared to provide all documentation, including the printed forms and communication records. I also mentioned pursuing legal action because this situation has not been handled appropriately at any level. I would still prefer to resolve this directly, but the lack of accountability and communication has made that difficult.

Worst experience we've ever had with a tax accountant. Told it would cost $150.00 for a consult,…read morebut when we met, we were provided no information, felt very transparent to the employ and after 15 minutes with no actual analysis, recommendations or information we were dismissed. As we departed the receptionist requested our $150.00. We regret the appoint, but more importantly we regret we actually paid. Service requested- not met. Quality- extremely poor Value- none

Wayne Rivers & his team are terrific from the customer care side to the execution of delivering…read moregreat results in a timely fashion. Wayne is a Trusted Advisor in his industry. It's a great feeling to have confidence in your CPA! Thank You, Adam Ward

This firm does not provide a link on their website for clients to write reviews. Now I know why…read more While I did not have issues with the Enrolled Agent who actually prepared my 2023 taxes, I did have an issue with the owner. She did not respond to numerous emails nor did she return numerous calls. When I finally reached her, she failed to take responsibility for the firm's error. Details: I left their offices on April 4, 2024 with taxes completed (or so I thought) and envelopes they provided pre-addressed to the IRS with instructions on how to make required quarterly payments. At the check-out desk, I asked if that was everything I needed to do and was told "yes." On May 29, I received notices from the City of Portland (Multnomah County Preschool and Metro Supportive Housing) for overdue balances (plus penalty and interest) totaling $4,695.03. Of that, $610.03 was due to penalties and interest. I paid but then started my attempts to contact the firm to find out why I had not been advised about these charges and/or given additional envelopes to submit my payments. It was not until JULY that I was actually connected with the owner, "Kristi," who was rude, long-winded, and dismissive. Her best offer was a $200 credit on the next two years of tax preparation. (Obviously I will not be going back!) Instead of the $610 penalty and interest I was charged by Portland, I said -- as a compromise -- I would accept $400 in cash. She responded "no," that she had "a business to run" and hung up. I lost $600 and lots of time. I was treated rudely and unfairly. I do not recommend this business.

Absolute freak show. First preparer wore a Micky Mouse tee shirt and munched on Hostess donuts and…read morecandy throughout our meeting. Second preparer was a mumbling stumbling fool who couldn't answer any of my questions. Both of these freaks claimed to be former auditors. Yikes! The icing on the cake was when I spoke with a woman who claimed to be an owner/manager. Her phony concern was betrayed by her crazy and very odd demeanor and the lack of follow-up. Her breath smelled like a sewer. Beware of this firm. It seems like they have grown way past their competencies.

I was struggling to look for a good CPA to help me with my taxes this year but it wasn't till I…read morefound Guy. He was familiar with Quick Books and helped me organized my balance sheets along with the complexity of my situation. Guy was very communicative, straight forward, easy to work with and reliable. I would recommend him to anyone.

I needed someone to figure out some very old stock transactions from a company that had no on-line…read moreaccessible information about them. Guy did an outstanding job of dealing with the 10s of sheets of paper they sent me. He then did a complete 2018 income tax filing for us. Outstanding service in all respects. Thanks Guy

Stunning levels of incompetence. Regularly failed to make filings on time, causing us to get in…read moretrouble with the Oregon government and costing us fines and fees. Sent out our 1099s using the WRONG ACCOUNT - our Independent Contractors all received 1099s with the employer listed as a veterinary service. Sent out incorrect w2s. All while charging EXORBITANT fees beyond what was agreed to. Whenever we caught them in a mistake, they would make excuses, blaming the state, or us, or "we never got that password." According to the state a significant amount of the paperwork they filed for us was incorrect and we owe a lot of money. The state also said that the company could have gained access to everything they said they "couldn't do" with one phone call to them. Fraud? Incompetence? You decide. Just stay far away if you need a bookkeeper.

Maya was able to take us on last minute and got our taxes submitted without an extension! She…read morewalked us through everything and helped us come up with a better plan for next years taxes. We just moved to Vancouver and are very happy to have found Maya, we will certainly be coming back to her next year!