Yes, the place is iconic and the setting absolutely idyllic, but my story tells of the uselessness and apathy of their staff and management.
My partner and I took friends from overseas to visit and have a drink. We do this with all visitors who we want to show our beautiful city. It was Friday night, early evening. We only stayed for 45 minutes because we had small children to get home.
On the way home, I realised that I had left my workbag with laptop and other items underneath a table where we were sitting. Immediately, I pulled over and called the Opera Bar, reaching a woman named Kylie. When I asked Kylie to please go out and check the area where we sat, she claimed that they couldn't do that because they have "thousands" of tables and it would be nearly impossible to locate any items. (Eyes rolled at the "thousands" of tables comment!). I told her exactly where we were seated, as it was fairly easy to pinpoint and pleaded with her a bit more to go out and check on my bag. She refused and suggested that I rather leave my name and phone number so she could call me when it turned up. The nature of the items in my bag necessitated her and my immediate action and I tried to convey the seriousness, but Kylie refused to do anything measuring up to the urgency of the situation. I angrily called her "lazy" and hung up the phone, speeding back to the Opera Bar to tackle the matter myself.
When I returned to the table where we sat, I asked the ladies who sat in our same seats if they had seen the bag. They confirmed that they had seen it and said that some gentlemen who were previously at the other end of the table did look for some identification in the bag (there wasn't much except my work address). We had previously chatted with the gentlemen who were professional businessmen and not dodgy at all in our opinions. The bag wasn't there anymore, but the ladies assumed that the 3 gentlemen must have taken it to return to me or to the bar staff.
I then went to the front of the bar area where I met John, the bar manager. He immediately knew who I was from my phone call and berated me for hanging up on his assistant manager, Kylie. In fact, he started yelling and created quite a scene for the other patrons. Meanwhile, he instructed a member of the security team, Dragos, to assist me. Of course, the bag was not found then and nobody has seen it since.
Now I'm not one to make accusations, but if Kylie had just had the sense of care and urgency to have a look in the first place, she might have found my bag in the place where I left it. John could have coached her better and seen my side of things before publicly reprimanding me. I agree that it was my fault for leaving the bag and my fault for losing my cool with Kylie on the phone, but I think they could have tried so much harder than they did. My only hopes are that the bag turns up at the Opera Bar or the 3 gentlemen did the right thing and are looking for me now. I have little hope for the former. Even if they did I have it, I doubt they'd give it back to me. read more