Louvre tickets are not available with tour anymore, even though it's on their website. Also, WiFi on bus doesn't work. Otherwise, provides a nice tour of the city with headphones. I'll probably choose a different company next time read more

This happened on Tuesday, 25-04-2017, between 15:00 - 15:40. We purchased 3 adult passes on the L'Open Tour, valid for 1 day, after we saw the brochures displayed at the front desk of our hotel (TimHotel Paris Gare Montparnasse). We chose to do the Green and Orange tours. On our last stop, Orange line #35 51 bd. Montparnasse, I stood at the back door with my father's wheelchair for approximately 1 minute. When the bus stopped, my parents stood and waited at the top of the stairs, while I started to walk down the steps with the wheelchair. I only got halfway down the steps when the bus started moving again and the doors closed on the chair. The chair was then stuck in the doors, and I fell backwards out of the moving bus and landed hard on my right hip and back. I saw a doctor in Munich, Germany on Friday, April 28th, who diagnosed my neck with whip lash. He noted that my hip would take about 3 weeks to heal. I now require physiotherapy for my neck. My parents were also injured. The bus driver stopped very abruptly when people were yelling at him, which sent my mother flying to the ground. She scraped her knee, and landed hard on her thumb and wrist. My father, who has recently been in a wheelchair due to his recent hip replacement, was thankfully holding on to a pole. However he twisted around when the bus started driving off, then twisted the other way when the bus stopped. I was fortunate that the bus stopped when it did, because my feet were under the bus. We have two witnesses who are willing to discuss everything that they saw, and a nearby cafe owner who had initially wanted to call the police and ambulance. We were in complete shock. The bus driver then came out and said that he did not see us. The problem with that, is that I was standing near the back entrance for about a minute before exiting. My parents were standing at the top waiting for me to go down. Then the bus started driving off before the doors were even closed. The bus driver provided me with this information: J. Michel 07.86.38.82.9? (the last # is either a 5 or another 9). I understand that he may be sorry for what happened, but his gross negligence leads us to believe that he is unfit as a bus driver. When we returned to the hotel, we tried to rest for a little while. I then went to the hotel front desk and spoke with Erika. She then called L'Open Tour and notified them of what happened. They provided us with an email address to contact them with a full explanation of the event. Aside from being in pain and sore, we are also traumatized. We have never received a response back from the email that we have sent on 27-04-2017. read more

I enjoyed this tour bus experience. One of the buses WiFi was down. We bought our tickets after 2 pm and only had to pay for the next day but got to use the services for the rest of that day at no extra charge. Luckily we had no problems bc in Paris if you need something fixed or changed you are told "not possible." read more

The Open Tour is a great introduction to Paris. It was my first time in the city and the tour took my husband and I to all of the important sites that we wanted to see. We bought the tour for two days and it was really great. With the auto we learned a lot about the sites around Paris and had an introduction to everything. Sometimes it can take a little while to get from place to place with the traffic in the city. But Paris is such a walkable city, you can easily get off the bus and walk where you want to go. This tour helped us see everything that we wanted to see and now I think I have a pretty good idea of the city. read more

Pros: - Buying a pass gives you access to all four lines, with which you can see most of Paris that most people would care to see. Cons: - The bus goes SLOW. We weren't even there during the height of tourist season, but with people getting on, getting off, buying tickets on the spot, asking our driver questions, it took nearly an hour and a half to go about 10 stops. - They give you earbuds to plug into jacks at each seat to hear an automated audio tour, but I found the content utterly uninteresting. read more

I'm either directionally challenged or just too drunk, but no matter how many times I've been to Paris, I never know where I am. L'Open Tour is awesome. It has four different routes and takes you all around Paris. You can hop on and hop off where ever the bus stops. It saves the shit out of your feet and you can sit on the top of the double decker bus to let the Parisian air whip through your hair! read more

We are a family of 5 with 2 small children with only a limited time in Paris. We experienced an extremely rude interaction with one of the bus drivers and his supervisor. The entire experience wasted an entire afternoon of our 3 day trip in Paris. We had a 3 day hop on hop off bus with boat. It was booked through a company called Parisvision. Paris vision contracts with this company, Open tour Paris. I was told by the Parisvision representative that I can show my online confirmation email (with the confirmation number, number of passengers and payment price) to the bus driver and receive my tickets. When I showed the driver the email, he would not take it. His supervisor told me it wasn't valid and abruptly disconnected the phone call. They insisted that I go back to the office which was several miles away from my location. It was very difficult to go back to the office with 2 kids and a stroller. We took one of the buses for two hours to get to the office, driving through monuments we had already seen and explored. The entire experience wasted an entire afternoon of our limited time in Paris. At the end our children were upset and hungry. The driver and supervisor were completely rude. The customer service was awful. There was no phone number for me to call and sort out the problem. This was an awful experience. Please think very carefully if you want to go with this company. There are other hop on and hop off buses. They will likely give you a better experience. read more

Spent 34 Euros on taking this bus to see the sights, best use of money on the trip, they have 4 routes and you have headphones and can hear everything. It was nice went through all the historical tours,was awestruck that we were there. read more

Purchase a tour for a family of 5. Company promises a lot, but delivers very little. I suggest going with "Big Bus". Open Tour said buses are air conditioned, drivers tell you there is none. It is extremely hot inside the bus. They also promise there is a bus every 10 minutes. We waited 35 minutes and 25 minutes at two stops, respectively. They told us final bus was at 9 pm, so we planned our day around that time to make sure we get to our hotel that evening. We arrived at the main station at 8:15 (plenty of time to spare) and we, along with 5 other families were left stranded. The rep told us that the last bus left at 8 pm. All families complained. Open Tour did nothing. We had to taxi back to our hotel at a cost of 14 Euro. The rep at the station said she agrees that we should get our money back, but couldn't do anything about it. We contacted the company and they denied our request. We gave them an entire synopsis of our tour, and they simply said: it was hot in Paris, and the buses don't run every 10 minutes. Our great trip to Paris was completely ruined by this company. We have a very bad impression left on us and Open Tour was responsible for a lot of it. Spend a few extra Euros and enjoy your trip with any other company. read more

We decided to do the 2 day tour. The second day, we started off bright and early. At each stop there were people getting on that had not been on the day before. Every stop took 5-10 minutes to process the people coming on so what should have taken 1/2 an hour took about 2 hours. The recordings did not match where we were going by and there was a lot of dead time where we knew we were passing interesting sites. The recordings feel dated. Should have gone with a known. the only positive is that the buses were somewhat frequent. read more

It was a little confusing to find the right stops for the buses, especially where the different lines meet to switch to other routes, but otherwise, it was helpful in getting around. I would also like very much to know the name of the song used in the background of the tour, in between stops 23-25 on the red line that does by Gare du Nord. Could someone please tell me the name of that song please? It is sung by a female. read more

Taxis can be expensive in Paris, the hop on hop off bus can be your best bet. It's less expensive, however takes a lot longer to get where you want to go. My only complaint is that they say they offer free wifi on the buses, but everyone we were on the wifi didn't work. read more

This is a terribly managed bus service. Overloaded buses, unmanaged crowds, erratic changes to routes, abrupt stoppage and disembarkation, poorly functioning buses (heat and headphones often don't work). I would suggest an alternative service. This is a horrible waste of time (waiting) and money. read more

We took this bus tour and regretted it. We were waiting in front of the Eiffel Tower for pickup for over an hour, and when we finally saw a bus, it went right by and didn't stop! It was very cold out so we ended up buying tickets for the Big Bus tour and that was fantastic. I'd recommend them instead read more

The free wifi didn't work. In one bus I sat in the front and the driver was texting and playing music on his phone the entire time. At one point the audio had two different speakers giving information about two entirely different places. read more

We took this tour, hoping to get a historical lesson on the French monuments and buildings. If you want to listen to horrible music and learn absolutely nothing of import, this is the tour for you! This was a waste of money and time. Read a Fodors and walk. read more

Had a terrible experience with this company today. Bought 5 one day passes at 11:30 am. Rode to 1 stop. Waited several hours at 2 different stops. No buses came! Someone on the street called them at 3:30 and was told busses were not running. No explanation. I know there were no cars on Paris streets today but other tour bus companies were everywhere. Wasted the day and a lot of money. Tried to call and emailed them with no luck. I am contesting this with our credit card company. Choose one of the other tour companies. Update: The company did respond to my email and gave a full refund. read more

Worst left stranded While coming back in the evening on green lines drivers just kept waiting on each stop for min 20 min then at notrdam church he suddenly declares that bus is ending here and another bus will come to pick up passengers. Guess what after waiting 40 min no bus and everyone flagged the cab total rip off. read more

If I could give it 0 stars I would. I have been to Paris 3 times. I used this company before and I should have learned my lesson the first time. They were awful last year when we came. We bought a night tour last year and they never showed up at the pickup location. There were several other people at the same spot waiting for the night tour that never showed up. This year we bought a 2 day pass. We have only been able to get on 1 bus. And we haven't seen a bus since. Today we waited 30 minutes 3 times waiting for the bus. But to no avail. They are no where to be found. And we saw Big Bus company go by at least a dozen times. We ended up using the train. Don't waste your money on these guys! We are so frustrated. And out 108 euros!!!! read more

This tour is a good way to introduce yourself to Paris and see some of the major landmarks. I've been to Paris several times but it was the first time for my son and he wanted to see all the major tourist attractions - this tour made it really easy for us to visit many spots in a couple days and then go back and visit some longer later in our trip. They have headphones at each seat and you select your language and they give you historical information on the areas you are driving around. I learned a lot. The cost is very reasonable - definitely get the 2 day package because it is just a few Euros more. You can buy the tickets right on the bus. I would recommend this to anyone who either has just a couple days in Paris - or if it is your first visit and you want an introduction to the city. read more

Most expensive tour in Paris. Waited in line at a stop for 30 minutes while several other buses passed us by. The audio is horrible as well, very little history of the city. read more

If I could give it zero stars I would! Rain, thunder and lightning in Paris! Can barely see out the windows BUT the tour wasn't cancelled even after passengers ask for it to be! About 50 people on the bottom of bus and two on top deck with lightning! No ponchos they are using their own umbrellas - this is not customer service! This is profit over customer safety! We ended up only using it as a ride to our hotel. Wasted money - I don't recommend this company at all! read more

While the tour can give you a rough overview of Paris and drives in the general vicinity of the major monuments and sites, the audio commentary is confusing and mostly out of sync with the sites you are driving past...many of which are hard to view from the bus as it doesn't stop directly in front of the sites. The winter weather/rain made it even more difficult to view the sites from the inside of the bus with its very limited view inside. The driver of one bus didnt even stop where we were supposed to connect with one of the other lines. And after waiting a half hour in the cold, when our bus arrived at 5:45, we were turned away by the driver even though the busses are supposed to run until 6pm. The bad Paris traffic doesnt help and even if you dont hop off you will be lucky to see everything in one day. Overall this just isnt worth the price and you will be better off with a tour book and a metro pass. read more

Open Tour Paris - Arc de Triomphe - Bus Tours Near Me - Paris, 75

Absolutely the worst experience for a hop on and off bus tour. The free wifi on the bus doesn't work. The green line which is supposed to run every 8 minutes takes about 40 minutes between buses. We literally saw 5 Big Bus tour buses go by while we were waiting for our bus. The yellow line took over 30 minutes to catch a bus. While a group of us were waiting on the yellow line the L'Open tour bus just flew right by. We had to wait another 20 minutes minimum for another to come by. The audio is mainly French music and not informative. The bus drivers have been rude. While I've been writing this review the bus driver literally drove by a group of people at one of their stops. Do yourself a favor and find another bus tour. If I could give it 0 stars I would. read more

We bought our tickets and after submitting the payment the website indicated we needed to print tickets. No eticket options. This forced us to go to the front office ( 2 hour trip) to get our tickets. Also they say the buses at stops every 10 minutes. Total lie .... It's more like every 30 minutes. Don't go with this bus company read more

As a tourist in Paris, i wanted to ask a question of the drivers and I was very rudely closed down by one driver and aggressively given wrong information by another. These drivers are in the tourism industry even if we were not using the bus. Not happy and will not be using there services during the rest of my stay. read more

Randomly chose this tour because we we simply didn't plan and the hotel recommended it. The bus stops at each stop every 30 mins so you can get off and get back on with the one-day pass. Unfortunately, we only were able to catch the bus once because it didnt wait long enough for us to beat the exact 30-minute time. Other than that, I had no issues. read more

Would have been a wonderful way to learn about the city, but the sound system is very bad. Every bus we went on (and we went on a lot) had staticky, tinny-sounding narration and some sort of ringing noise every once in a while. It was also very unsynchronized--at one point we were listening to something about the lock bridge while at the stop for Notre Dame. Eventually just rode the buses without trying to listen. It was very pleasant other than that and stops at all major tourist destinations all around the city. read more

Big disappointment. Audio Sound for there tour was not working in 2 buses (so far). Obstructed views in many seats. We complained at the office about the sound not working and were told they are changing over the sound abd it's not working in some parts. Trust me this was not why it sound wasnt working. But whatever, loooong story short, we didnt get refund and could not use any free tickets because our vacation was over. Save your money. Try therr big red bus. read more

It is 30 euro a day, so a cheap way to get to all the sites. The problem is that some buses full quickly and you don't get a seat or a spot upstairs. It is nice there are 5 lines around Paris to hop on and off. The tour guide sound sucks though. read more

Convenient if you cannot walk easily. Over priced. Spend a lot of time loading new riders. Better to just walk or ride the metro to the area you want to explore. read more

Gave it a one star because I was obligated to do so. First they're instructions tell you to redeem your ticket at any 9 bus stops OR Batobus stops however redeeming tickets on the boat is not possible so do it via the bus only. And second they're last bus stops running at 630pm meaning if you're in route to somewhere and it's 630 the stop that's nearest is your last and not the actual stop on the route itself. Passengers complained and the driver said "yeah yeah I hear it everyday". Please be awAre that this company advertises the last route to end at 7pm. One customer noted that he waited for a 7pm bus that never arrived! Do not go with this place. read more

Totally subpar experience. My boyfriend and I recently visited Paris for the first time from the US. We purchase the 2-day bus package with the Seine river cruise (I think for about 43 euros). Bateaux Mouches (the river cruise) was easily the best part of the whole package. The bus was clean and the wifi worked relatively well. The bus routes sound good in theory but the actual tour was less than decent. We had reservations and waited nearly one hour near the Pont Neuf stop for a bus to come. After the bus finally came, the driver pulled over at the next stop for nearly 25 minutes. As a tourist with limited time in the City of Lights, my priority was not to sit on the side of the street wondering what we're doing or if i'm going to make my reservation. Very frustrating. All in all, I could see a one-day tour being sufficient but two was way over done, totally unnecessary. The Paris metro is extremely easy to navigate so I would recommend just buying a book of 14 tickets for 10.9 euros and traveling around the city that way and then walking from attraction to attraction if they're close enough. Don't waste your time or money, unless you have the time and you don't care all that much about soaking up your time in the city. read more

My husband and I have been enjoying our L'Open Tours around Paris. We had a challenge with the ORANGE LINE - possibly traffic kept it from coming....yet the Co. was helpful and and stood behind their service. We would recommend this informative and enjoyable bus tour around this incredible city. read more

A waste of money. The audio guide has very little information about the sites, is not well synchronized with the trip and rather outdated. Perhaps half of the audio jacks are not functional. Actual bus routes deviate considerably from those shown on the map, while customers are not notified about these changes. The service ends earlier than specified in the bus booklet, with no any explanation. read more

Our experience with L'Open Tour was not worth more than 2 stars. Granted it was a damp drizzly day in June but our driver stopped for no apparent reason in one spot for 25 minutes. It was on the Rue de la Cite with Notre Dame behind us and all of Quai de Saint Michel ahead of us. I felt bad for all the people trapped inside the steamy bus, since we had wisely decided to take in the city from on top, despite the light rain. But why stop there for so long? We never got an answer. Second, the audio quality was the worst I have ever experienced on an audio tour. Hard to hear and only minimally well researched, it used muzak-quality filler music the majority of the time. I never knew when the muzak would stop and the narration would start up again, so I tossed the ear buds after 20 minutes and just soaked up the sounds of the city. And third, L'Open Tour claims that you can ride any or all of their four routes all day long as you please, and they make it seem like it's easy to do. It is not! The stops where routes intersect are poorly planned, few and far between, and you end up either waiting forever for the right bus to come or having to take a route a second time just to get to the connecting stop you need. On the plus side it was fun to ride on top and have a 360-degree view of everything. It felt a little like surfing. In my opinion this bus tour is not worth the money (33 Euros per person). We were in Paris for a week and L'Open Tour was the only time I felt ripped off; well, that and the ChapStick I urgently needed the first day we got to town. It cost 5 Euros. read more

This is such an easy thing for a tourist in Paris to do. There are lots of routes, so you see all of the big attractions if you just ride around but it also saves you having to walk between all of them as well. It tells you where to get off for the Louvre etc and has a soundtrack with a bit of history/info about what you are currently riding past. Definitely a must do for all tourists to Paris. read more

Worst tour ever. Driver drove at a snails pace and is alone with no one to help with tickets so expect to stand around waiting at each stop. Information didn't work and we had to ask him to reset it multiple times. When it did work the information was limited at best. Go with BIG BUS that actually has a real person speaking to you! We mistakenly got in BIG Bus and sadly realized we were booked on Open Tour and had to switch. read more

This is a great way to tour the city! The only minus point is the top does not have a shaded portion - it is completely open :( so with our little one in tow and with the hot weather while we were there, we were stuck sitting down. They have 4 routes that overlap so it is really easy to switch between them. Frequency of buses is pretty good, we never waited for more than 10 minutes during the 2 days we used this bus service. We actually took the Batobus on day 1 and regretted not taking a 3 or 4 day Open tour pass instead. The Batobus is not as frequent, is slower and is a pretty far walk at times for destinations. Not to mention that it has only 8 stops. Bottomline - this is the way to go for the most efficient way of viewing the sites. read more

I wish I could give 0/5, we were told bus will arrive every 8 ministers, now waiting for bus at Triumph for almost an hour no signs of bus. This tour service must stop, it's complete wastage of time and money. Can believe such bus operators still exist in this age and time. Government must look into it. It's like snatching your money!!!!!! read more