Since writing a not so good review earlier today, I was contacted by an Airstream of Minnesota…read morerepresentative. He listened carefully to my concerns and was extremely attentive. I appreciate the care he took. I would like to change my review now to say that if something goes wrong, they will do everything they can to make it better.

We were so lucky to have met Jason the general manager at Airstream Minneapolis ! Him and his crew…read moretreated us like family and bent over backwards to help us with our airstream and trip. Seriously some of the nicest people we have encountered in this state. The facility was incredible along with the beautiful varity of airstreams. If you are thinking of purchasing the best Rv on the planet drive to Minneapolis to get one! We drove from California and it was well worth it! Thank you Jason for the hospitality- we are forever grateful

We bought a UTV trailer made by Floe a year ago. What a beautiful trailer, and the staff second to…read morenone! Had a spare tire mount recall, and we live an hour away. Stopped there ladt Saturday on our way to a wedding.... 2:14pm.. They close at 2:00pm! The staff was kind enough to take care of our recall and send us on our way anyhow! John was the fella I dealt with. Stand up guy, and went the extra mile to please a customer! I will only buy my future trailers from these folks, as I appreciate the customer service and kindness!! Kudos to you all at M&G trailers! Great company!!

Tara, Meaghan and John G went above and beyond to help me with emergency new tires for my boat…read moretrailer. I screwed up the tire size, 14" not 15", they put the 15's to stock and found 14's, all in a driving rain. They never lost their sense of humor. It's worth the drive from Eden Prairie for this kind of service. Pricing was also quite reasonable. Russ W

I purchased my first camper this summer. I have had many issues with the solar panel and battery…read more The only answer I get from them is look at the manual. In fact when I got my walk through he referred to looking at the manual for a lot. I found that they did not connect my solar panel and they put the wrong size fuse at the battery. I have since talked to many people (not elk river) and have resolved the problem.

In the two years since I purchased my little camper at Elk River Rv, their excellent service didn't…read morestop after they ran my credit card. I bring it back to have it winterized, un-winterized, and to repair the damage I cause through my own silly mistakes (like leaving the electrical cord plugged in as a pull out of a campsite). I wish all companies were run with such integrity and friendliness.

12/14/15: I was introduced to West Metro Buick GMC when I submitted a request for information on a…read morenew vehicle. They are a "no hassle, no negotiation" dealership that puts their best price forward, and does not pay their sales people commission on sales. Jared emailed me with the information I requested, and then told me to contact him if I wanted to test drive. He was not pushy and left me alone until I decided to make the 50 minute drive to Monticello because they gave me a super reasonable quote on the vehicle I was interested in. I emailed Jared on a Tuesday morning asking if I could come up that afternoon to look at the vehicle. I found out that this is normally his day off, yet he was waiting for me when I arrived at 2pm. He spent an hour with me, answering all my questions and test driving the vehicle. I left, and Jared went home - except I returned 15 minutes later to purchase. He gladly came beck to work to assist me. I then met with Paul, the finance manager. Paul was no nonsense, asked a few questions, and then came back 10 minutes later with the best option for me. Again, no pressure, no added side sales - he showed me options that made sense for me, answered my questions, and let me decide what I wanted. He explained everything I asked about in the paperwork without being condescending, and treated me like a knowledgable and respected customer. After my purchase, despite his dinner plans, Jared took all the time that was needed to fully explain all the features of my technologically advanced vehicle, and did not make me feel like I was being rushed so he could go home. I was out of the dealership within 3 hours of my first arrival, and was never pressured. The made me a fair deal, including a fair trade-in deal. Everyone at the dealership was friendly, and I could tell they were doing their best to make everyone at the dealership feel comfortable and taken care of. I have never had such a pleasant experience purchasing a car anywhere else. They left me loving their dealership, and totally satisfied. They now have a loyal customer in me. -------------- Update 1/16/16: I took my vehicle in to have accessories installed, and it was a great experience. They had a loaner vehicle waiting for me, which was a brand new, loaded GMC Sierra with only 500 miles on it ready to go with a full tank. They gave me an estimated completion time, and when I arrived at that time the vehicle was finished and the work was done in a quality manner. I did ask them to look at repairing a scratch, and they told me they would have to send it to an external shop for a quote as they do not do body work at the dealership - which is a negative for me, but not a big negative. I like one stop shopping.

I bought a truck from West Metro a couple of years ago. The truck itself has been fantastic, and…read morethe initial sales team was great to work with. However, the experience in the finance office completely ruined the relationship, and I feel like I had one pulled over on me. During the finance process, I felt heavily pressured into buying their extended warranties, specifically the "Wrap Coverage." They heavily sold it as ultimate peace-of-mind protection. It turns out it was anything but that. Here is what you need to look out for if you buy here: * Used Replacement Parts: When I actually needed to use the warranty, the provider they sold me tried to replace my truck's components with used parts. I had to pay out-of-pocket just to get actual new parts put back into my vehicle. * The Fine Print Trap: The "Wrap Coverage" was highly praised by finance, but they failed to disclose that seals and gaskets are completely dropped from coverage after a certain mileage milestone. I am currently sitting on $3,000 worth of necessary seal and gasket work with zero coverage. * Zero Accountability: When I reached out to West Metro, they washed their hands of the situation by telling me they "no longer sell that company's contracts." * Broken Promises & Ghosting: The finance manager dragged me along for a full month, claiming he was talking to the General Manager (GM) about getting my out-of-pocket parts costs reimbursed. I even supplied them with the invoice from my recent visit proving what I had to pay to put new parts in the truck. It has now been three weeks of absolute crickets and ghosting. I thought I was purchasing peace of mind, but I really just bought an expensive lesson in fine-print deception. The sales team can get you a great truck, but run away the second you get sent to the finance office. Don't buy their third-party protections.

wonderful caring individuals that take time out of there busy day to provide help or direct you in…read morethe right direction to have your issue fixed the owner jeff really great caring guy super helpful hands down nicest auto care business ive been too.

I brought my Impala in for heating issues. The guys there went out of their way to be sure it got…read morefixed due to it being incredibly hard to diagnose. When I was there to get an explanation for it taking longer than expected, another customer came in and needed a ride home. The mechanic took the 15 min out of his day to take her when he didn't need to. Very nice guys who work with you when there are issues and I'll definitely be going back.

We recently purchased a travel trailer from Hilltop and had the best experience from the reception…read morestaff to the sales to the financing staff. Everyone was friendly, fun, helpful and courteous. We can't wait to begin our adventures !! Ray and Cheryl Tombarge-Soderlund

I tried to purchase a camper here and ended up canceling the entire deal because of how the…read moretransaction was handled. I requested several upgrades, and everything we agreed on was listed on the purchase order. I specifically asked for the out-the-door price, was given that price, and put down a $1,000 deposit. A few days later, I completed the credit application and was approved. Shortly after the approval, the finance manager called and tried to sell me an additional $900 upholstery protection package. Why wasn't this brought up when I specifically asked for the out-the-door price? The timing, after I had agreed to the price, paid a deposit, submitted a credit application, and been approved, did not sit well with me. If you're going to offer an additional $900 product, tell the customer before they commit to the purchase, not afterward. I canceled the order. Unfortunately, getting my $1,000 deposit back became another problem. I spoke with three different people and still didn't receive my refund. I finally had to drive there in person to get my deposit back. The whole experience left me feeling that I couldn't trust the transaction. An out-the-door price should mean an out-the-door price. I won't do business this way.

We purchased our travel trailer from North Country RV after doing research on what we were looking…read morefor. We stopped in a Chilly afternoon in March and were met with a polite and knowledgeable young man. He showed us a few trailers and was never pushy. They were down to earth and welcomed every question we had. We are happy with our trailer and would recommend anyone looking for honest friendly people head to North Country

My wife and I traveled across the country to purchase a toyhauler from North Country. They were…read moreoffering an excellent deal an a previous year model so we decided the savings would be worth the drive. I found through a little research they had previous happy customers. Although our road trip was a little more adventurous than anticipated due to vehicle and weather issues, we were still happy with the choice we made. North Country RV took care of us, setting us up with the new hitch and add-ons that worked for us, with no pressure to sell us things we weren't interested in. They even followed up the sale by sending us a gift, months later. Well done North Country. I wish all businesses operated like this one.

Don't go here for a trailer hitch. It took two trips because they forgot to order the hitch, then…read moresaid they'd give it to me for dealer cost. When I paid, it was $20 higher than the quote, and they hadn't added in the tax. The total bill at "dealer cost" was the UHaul price. The install without electrical took almost 3 hours; it makes me wonder if they just took it to UHaul. It wasn't a complicated job and I should have just gone to UHaul myself; it was closer to home and the total experience would have been less time. Lesson learned. UPDATE: I called John P. about his reply. When I made the original appointment Ryan wrote down one number of the VIN wrong. We corrected it the next day, but he forgot to give the correct VIN to whomever ordered parts. He was pleasant and fully admitted his mistake and offered me to do the work at the dealership cost. While I was really frustrated about a second trip, I liked how Ryan was a stand-up guy and owned the mistake and made amends, so I went back. John hadn't investigated any of this but I did like that he mentioned they took off the exhaust because the car was louder than normal. John turned me over to Deano and he offered to send a runner to my house to pick up the car and look at it. That solved my two issues; driving distance and time. They dropped the car back off a couple of hours later and it was back to it's normal sound level. Deano called and said they found the heat shield bolts in the front of the car were rusted and coming apart. They wired it up the best they could. I'm guessing either by putting the car on the lift or messing with the exhaust was all it needed to loosen the heat shields. Kudos to Ryan and Deano. I still feel this was a high end shop doing a simple job; it looks like they do a lot of body and electrical work. Felt like I was going to a plastic surgeon to have my nails painted.

The only good thing I have to say about this company is they gave me my money back. It only took me…read moreswearing at them in front of my 2 year old to get it. If you need a truck topper, save yourself the headache and months of wasted time. Go somewhere else. Anywhere else.